I wanted cheese bread for my sandwich and only two buns were left in the cabinet. They were dark and hard on the ends. I ask for fresh bread and was told no. I asked for the manager, he said he was the manager and was not going to give me fresh bread. I could see the fresh bread in another cabinet, but he said no. I proceed to walk out. He was extremely unfriendly. 8/25/25 between 5:36p-5:50p Please buy your sandwich somewhere else, the place was not clean anyway.
Atmosphere: 1
Food: 1
Service: 1
Evelyn
Just wanted to start off by saying when I entered the store the employee which her name was Crystal was so nice and greated me as soon as I walked in. She was a breath of fresh air. I have been here before and got nothing but attitude from other employees here. The other employees needs to take notes from her on customer service. She was very helpful with helping me with any questions I had about the subs and made me feel like I counted as a customer. The owner needs to take notes on this employee and know what a great employee he has. She is the face of this subway. After today's service I won't come back unless Crystal is working....
Atmosphere: 5
Food: 5
Service: 5
Griffen Massey
Friend and I went in for a late lunch and Crystal was fantastic. Our sandwiches were great and she was a great conversation
Atmosphere: 5
Food: 5
Service: 5
Brittany Way
Heads up, if they mess up your order here, they tell you there is nothing they can do about it. I ordered my sub with certain toppings, I was at home sick, my husband went to pick it up and brought it home. It was very obvious certain toppings like peppers and the oil were missing. When my husband called to inform them that the order wasn’t correct, the person working first tried to justify it by saying he put everything on the sub..:: which he didn’t. Then my husband said there’s nothing you can do to correct this?.. his response was, unfortunately no. lol 😂 good luck! To note, there are several subways within a few miles of this one….
Food: 3
Service: 1
Dwight Carr
Horrible customer service and will be reaching out to corporate or district management - issue on hand (poor customer service skills, lack of training, lack of de-escalation skills, common sense) I arrived to pick up a mobile order. Informed staff member that there are several items missing from the order. Supposedly the manager on duty, caught wind of the concearned and instead of making it a teachable moment and just simply correcting the issue the manager insisted it's my responsibility to check the order. And whatever is missing, then go ahead and grab it. Completely missing the point. Which is the order should have been correct to begin with. Items missing from the order where chips, drink, cookie, napkins straw. Only item in the bag was the sandwich - what's even more disturbing is the manager wanting to escalate the situation and start verbally abusing and insulting me and you wonder why when we turn on the T.V. or look at social media and there is an up tick of unnecessary violence
Larianna Johnson
I had a wonderful experience at this subway location! Amber and Crystal provided an environment of professionalism and hospitality, while creating amazing food. Thanks, Crystal and Amber!
Charlie Callari
Good subway. And fast.
Lydia
The food was good and the service was friendly and understanding
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Churro
Hannah Pierre
All the vegetable toppings behind the glass are withered and wilted. I or a 6” and a churro, the sandwich was fine but the churro was hard as a rock. I took it back to the counter and asked if I could swap it out for something else. They said no. So y’all can keep your $2 for the churro and in exchange have a 1 star review.
Great service
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Oven Roasted Chicken Grilled Chicken Sandwich
I wanted cheese bread for my sandwich and only two buns were left in the cabinet. They were dark and hard on the ends. I ask for fresh bread and was told no. I asked for the manager, he said he was the manager and was not going to give me fresh bread. I could see the fresh bread in another cabinet, but he said no. I proceed to walk out. He was extremely unfriendly.
8/25/25 between 5:36p-5:50p
Please buy your sandwich somewhere else, the place was not clean anyway.
Atmosphere: 1
Food: 1
Service: 1
Just wanted to start off by saying when I entered the store the employee which her name was Crystal was so nice and greated me as soon as I walked in. She was a breath of fresh air. I have been here before and got nothing but attitude from other employees here. The other employees needs to take notes from her on customer service. She was very helpful with helping me with any questions I had about the subs and made me feel like I counted as a customer. The owner needs to take notes on this employee and know what a great employee he has. She is the face of this subway. After today's service I won't come back unless Crystal is working....
Atmosphere: 5
Food: 5
Service: 5
Friend and I went in for a late lunch and Crystal was fantastic. Our sandwiches were great and she was a great conversation
Atmosphere: 5
Food: 5
Service: 5
Heads up, if they mess up your order here, they tell you there is nothing they can do about it. I ordered my sub with certain toppings, I was at home sick, my husband went to pick it up and brought it home. It was very obvious certain toppings like peppers and the oil were missing. When my husband called to inform them that the order wasn’t correct, the person working first tried to justify it by saying he put everything on the sub..:: which he didn’t. Then my husband said there’s nothing you can do to correct this?.. his response was, unfortunately no. lol 😂 good luck! To note, there are several subways within a few miles of this one….
Food: 3
Service: 1
Horrible customer service and will be reaching out to corporate or district management - issue on hand (poor customer service skills, lack of training, lack of de-escalation skills, common sense) I
arrived to pick up a mobile order. Informed staff member that there are several items missing from the order. Supposedly the manager on duty, caught wind of the concearned and instead of making it a teachable moment and just simply correcting the issue the manager insisted it's my responsibility to check the order. And whatever is missing, then go ahead and grab it. Completely missing the point. Which is the order should have been correct to begin with. Items missing from the order where chips, drink, cookie, napkins straw. Only item in the bag was the sandwich - what's even more disturbing is the manager wanting to escalate the situation and start verbally abusing and insulting me and you wonder why when we turn on the T.V. or look at social media and there is an up tick of unnecessary violence
I had a wonderful experience at this subway location! Amber and Crystal provided an environment of professionalism and hospitality, while creating amazing food. Thanks, Crystal and Amber!
Good subway. And fast.
The food was good and the service was friendly and understanding
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Churro
All the vegetable toppings behind the glass are withered and wilted. I or a 6” and a churro, the sandwich was fine but the churro was hard as a rock. I took it back to the counter and asked if I could swap it out for something else. They said no. So y’all can keep your $2 for the churro and in exchange have a 1 star review.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
It was one guy working when we went in but he made our sandwiches very well. He should be the head sandwich artist.
Atmosphere: 4
Food: 4
Service: 4
They refused to toast flat bread said it was against written policy . Very strange rule but yet they can toast the other bread
Atmosphere: 1
Food: 1
Service: 2
They refused to toast flat bread said it was against written policy . Very strange rule but yet they can toast the other bread
Atmosphere: 1
Food: 1
Service: 2
Elijah here at subway Braselton gets a 5 star review from me.
Ty has great customer service
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