Horrible customer service and will be reaching out to corporate or district management - issue on hand (poor customer service skills, lack of training, lack of de-escalation skills, common sense) I arrived to pick up a mobile order. Informed staff member that there are several items missing from the order. Supposedly the manager on duty, caught wind of the concearned and instead of making it a teachable moment and just simply correcting the issue the manager insisted it's my responsibility to check the order. And whatever is missing, then go ahead and grab it. Completely missing the point. Which is the order should have been correct to begin with. Items missing from the order where chips, drink, cookie, napkins straw. Only item in the bag was the sandwich - what's even more disturbing is the manager wanting to escalate the situation and start verbally abusing and insulting me and you wonder why when we turn on the T.V. or look at social media and there is an up tick of unnecessary violence
Larianna Johnson
I had a wonderful experience at this subway location! Amber and Crystal provided an environment of professionalism and hospitality, while creating amazing food. Thanks, Crystal and Amber!
Charlie Callari
Good subway. And fast.
Lydia
The food was good and the service was friendly and understanding
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Churro
Hannah Pierre
All the vegetable toppings behind the glass are withered and wilted. I or a 6” and a churro, the sandwich was fine but the churro was hard as a rock. I took it back to the counter and asked if I could swap it out for something else. They said no. So y’all can keep your $2 for the churro and in exchange have a 1 star review.
Atmosphere: 1
Food: 1
Service: 1
Darrell Hazel Jr
It was one guy working when we went in but he made our sandwiches very well. He should be the head sandwich artist.
Atmosphere: 4
Food: 4
Service: 4
Gigi
They refused to toast flat bread said it was against written policy . Very strange rule but yet they can toast the other bread
Atmosphere: 1
Food: 1
Service: 2
A A
They refused to toast flat bread said it was against written policy . Very strange rule but yet they can toast the other bread
Cody Holt
Elijah here at subway Braselton gets a 5 star review from me.
Was VERY DISAPPOINTED when I seen the disgusting food bar. The food wasn't appealing or fresh. Don't kno how they were rated 4.1. Should have been 1.1. New to the area, thought I found a gem, by the rating. More like a disappointing nightmate.. Once I seen the food bar, I quickly turned around and exited the store. What a waste of my time.
Horrible customer service and will be reaching out to corporate or district management - issue on hand (poor customer service skills, lack of training, lack of de-escalation skills, common sense) I
arrived to pick up a mobile order. Informed staff member that there are several items missing from the order. Supposedly the manager on duty, caught wind of the concearned and instead of making it a teachable moment and just simply correcting the issue the manager insisted it's my responsibility to check the order. And whatever is missing, then go ahead and grab it. Completely missing the point. Which is the order should have been correct to begin with. Items missing from the order where chips, drink, cookie, napkins straw. Only item in the bag was the sandwich - what's even more disturbing is the manager wanting to escalate the situation and start verbally abusing and insulting me and you wonder why when we turn on the T.V. or look at social media and there is an up tick of unnecessary violence
I had a wonderful experience at this subway location! Amber and Crystal provided an environment of professionalism and hospitality, while creating amazing food. Thanks, Crystal and Amber!
Good subway. And fast.
The food was good and the service was friendly and understanding
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Churro
All the vegetable toppings behind the glass are withered and wilted. I or a 6” and a churro, the sandwich was fine but the churro was hard as a rock. I took it back to the counter and asked if I could swap it out for something else. They said no. So y’all can keep your $2 for the churro and in exchange have a 1 star review.
Atmosphere: 1
Food: 1
Service: 1
It was one guy working when we went in but he made our sandwiches very well. He should be the head sandwich artist.
Atmosphere: 4
Food: 4
Service: 4
They refused to toast flat bread said it was against written policy . Very strange rule but yet they can toast the other bread
Atmosphere: 1
Food: 1
Service: 2
They refused to toast flat bread said it was against written policy . Very strange rule but yet they can toast the other bread
Elijah here at subway Braselton gets a 5 star review from me.
Ty has great customer service
Restaurantji Recommends
Was VERY DISAPPOINTED when I seen the disgusting food bar. The food wasn't appealing or fresh. Don't kno how they were rated 4.1. Should have been 1.1. New to the area, thought I found a gem, by the rating. More like a disappointing nightmate.. Once I seen the food bar, I quickly turned around and exited the store. What a waste of my time.
Food: 1
Amazing staff and food
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Philly Cheese Steak Sandwich, Oven Roasted Chicken Grilled Chicken Sandwich
The food tasted fresh & the staff were very friendly :)
Atmosphere: 5
Food: 5
Service: 5
Absolutely amazing customer service, store is spotless and Ankur is a cutie pie!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Tuna Salad Sandwich
Best customer service and the food is so freah! Great experience and I will continue going!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Combo
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