Versailles Restaurant & Bar

Avoid this restaurant at all costs. Do your research. Read the reviews.

My wife and I recently had a 7 p.m. dinner reservation at Versailles. We were looking forward to trying something new, as we typically dine at Marc. While our waitress was genuinely kind and apologetic throughout, the experience was unacceptable:
- By 8:30 p.m., we still had not received our meals
- We overheard staff telling other tables the kitchen was understaffed
- Our waitress repeatedly apologized and assured us food was coming soon
- At 9 p.m. (two full hours after being seated), we still did not have our meals
- When our meals finally arrived at 9:25 PM, both orders were completely wrong (not only were they wrong, but they looked inedible

Waiting nearly 2.5 hours for our meals is simply inexcusable at any restaurant, let alone one at a luxury resort. Safe yourself the headache and frustration, don't go here.

Atmosphere: 1

Food: 1

Service: 1

Service started out good but went downhill very quickly. Food was mediocre and definitely not worth the money. I get it's a resort restaurant but we expected much better food quality and service than what we got.

Our waitress I think her name was Elise? Was excellent. She was very helpful when we had questions and was very attentive, a very pleasant woman. The food was delicious: both the Seabass and the lobster tail. This is our second time here and it's always a pleasurable dining experience

This review is about the terrible customer service I received from the Versailles Restaurant manager, Xavier Oliphant. After three months of unanswered calls, voicemails, and in-person visits to book a birthday reservation, I was finally told—two days before my event—that there was a $78 per person fee plus food costs. For 24 people, that’s nearly $1,900 just to hold the reservation. This fee was never disclosed upfront. The manager was rude, dismissive, and repeatedly told me he would cancel my reservation if I couldn’t pay, claiming they had “other clients who could.” Completely unprofessional behavior, especially for a restaurant that claims to be fine dining.

Service: 1

We booked a reservation for dinner on December 31st. To our surprise, the restaurant was only offering buffet style dinner. We had previously dined at Chateau Elan and enjoyed the a la carte menu. We thought we were going for a similar experience and were never advised that the restaurant would only be offering a buffet menu at a flat cost of $130 per person (not including any drinks). We are not very big eaters and don't typically spend that much per person. We were only told it was buffet night after we were sitting down at our table, by then it was too late to look at other options. Our waiter assured us that the buffet was worth it so we agreed to stay. It was a bit after 8pm when we went for our salads and appetizers and after looking at the full buffet we thought it looked decent. We had decided what would have as our main plate for dinner but after coming back for the lamb chops about 20mins later, we were told that they were out and that they would not be making any more for the night. The rest of the food was okay, but not $130 worth okay. The temperature of the food could have been better, and the options in general were not what you would expect for a high end restaurant charging that much per person. The ambiance was also lacking, there was no background music and the lighting and atmosphere felt cold. Our bill came out to about $400 including the added 20% tip and 2 drinks. We did not feel it was worth it and it is unlikely we will return.

Buffet was okay, but the price they were wanting to charge was exorbitant and an automatic 20% tip was added for a buffet dinner.

My husband and I were there for our Anniversary as well as to celebrate New Year's Eve. Chateau Elan is absolutely beautiful, especially that time of year. They still had all the Christmas decor up, which gave us plenty of photo opportunities. The Versailles restaurant is very nice, we had the buffet that night with plenty of options. The food was very good, nicely presented and all tasted great. The only down side was the price. It was $130 each with our total bill around $380. We expected it to be pricey, but I feel that was excessive. We never did find the pricing on the website. So, even with price, I would still recommend going, especially if you're looking for a beautiful, elegant atmosphere.

Was hoping for something different but overall the Versailles at chateaux elan is kind of a basic hotel restaurant. We had lunch prior to visiting the spa. Good burger, chicken salad, soup and fries. Atmosphere was a bit lackluster but food and service was solid - I probably wouldn't return but might try one of the other restaurants on property for dinner in the future.

In past years this has been a beautiful meal for our multi generational family. Yesterday was terrible! Hostess was pleasant, our booked time was 4pm, and we did not get a table until about 4:40; and we had checked in at the required 15 minutes early. Our prior years experiences we had chosen a later time around 6pm. This year when reserving 4 was only time we could get. What we were never told was that, it was all over by 6. So by the time we were sat, many items were gone and nothing was being restocked!! There were two oysters, perhaps 6 pieces of crab, several crab legs, but no tools to eat the with. Prime rib was just about gone, and again no utensil other than a butter knife. Initial waiter showed up to fill glasses of water. No bread station at all. Every dish that was being served was like the leftover scraps, not one chafing dish was full!! We were left scraping last bit out of containers. This was a pricey meal with no appeal! Very disappointed! Another note is that in prior years the site was decorated much more/better.

We have enjoyed the Noel Buffet for two years in a row. The food options are numerous and the service outstanding. The king crab legs are our favorite. This year they didn't have a gumbo/jambalaya station and I missed that.

Two adults and one child went to the Christmas buffet and spent over $400.00 and did not include alcohol. For a buffet, they added a 20% tip. We went three years ago and yes, it was pricy BUT the food was much better. The crab legs felt like they just pulled out of a walk in cooler and appeared over salted. Better three years ago. Previously, the crab legs and claw were large. This year was more of an Ollie end Buffett. We also paid $900.00 a night for a villa so yep, expensive Christmas and left disappointed.

Ww were asked to arrive 15 minutes early for a 1:45 reservation which we did. Finally seated at 2:20 pm. Incredibly dysfunctional process to get patrons seated. Neither of the hostesses nor the manager appeared to know what to do. There were open tables the entire 50 minutes we waited. We're residents of this community and I'm embarrassed with the operation of this restaurant on Christmas Day!

We had a wonderful dining experience at Chateau Elan on Christmas Day. The establishment is absolutely beautiful, from the ambiance to the overall presentation—it truly felt special and festive. The customer service was exceptional. Even the front desk staff went above and beyond by helping us and kindly taking photos for us using our camera. That gesture meant so much, especially since it's often hard to get nice photos when it's just the two of you. The food was very good, the service throughout our dining experience was excellent, and the entire establishment was clean and well-maintained. Everyone we encountered seemed happy and genuinely welcoming, which added to the overall atmosphere. We were extremely happy with our decision to spend Christmas Day here and would absolutely do it again. It was a memorable and enjoyable experience from start to finish. 🎄✨

The check in process for Christmas Day dining was confusing but the dining room service more than made up for it. Beautifully decorated and amazing food.

This was our second year in a row to have Christmas Day dinner with family at Chateau Elan. This year was a little disappointing compared to last year. We had a group of 12 with reservations, but when they called us to be seated, they were disorganized and did not have someone designated to seat us, nor could they figure out which table, and the table they finally took us to was not ready. The food was served buffet style, but not of the quality and taste we had expected for the price, and some foods were too cold. Last year they had beautiful ice sculptures in the center of the buffet, which were lovely but not this time. While the building and decorations were nice, the food had taken downhill turn from last year.  For 12 people the cost was $2,144 with service fee so you can imagine why our expectations were high. Unfortunately, they did not meet the mark this year.