Zaxby's Chicken Fingers & Buffalo Wings

The customer service here could really use an improvement. More often than not when I come through the drive thru to pick up my mobile order, the person handing me my food at the window is rather rude and unfriendly. I understand feeling overwhelmed and maybe on edge when working in a busy environment, as I also work in the food service industry, but the treatment of customers here is just unwarranted. I did not appreciate having my food bag quickly flung out the window at me without a word and the door slammed shut as I tried saying ‘thank you,’ to the girl at the drive thru window.

Food: 4

Service: 1

Service was good. Wish they still had the zaxbys club the zaxbys signature is no where as good

Atmosphere: 4

Food: 5

Service: 5

Food was hot and fresh tasting. The people were friendly but next time I will just grab it togo as the inside is dirty and very dusty! They had the fans on which I don't see how dust is not getting blown everywhere while you are trying to eat.

Atmosphere: 1

Food: 3

Service: 4

Lady was really nice and the food was good as always!✨the fried cheesecake bites are *chefs kiss*

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Big Zax Snak Meal, Kickin chkn Meal, Sandwich, Fried Pickles

I went through the drive thru tonight and got the Zensation salad and when I got home I realized the dressing was left out. I drove back to the restaurant to get it and my husband went inside to get the dressing. Only to get home and it was the wrong dressing. The manger even handed the dressing to my husband telling him it was the correct dressing. Very disappointed, not only did I have to drive back to the restaurant but then still not get what I wanted. The salad was very small as well. Wish this zaxbys paid more attention.

Atmosphere: 2

Food: 1

Service: 2

The food is delicious and service was very good

Atmosphere: 5

Food: 5

Service: 5

No food, it reminded me of Popeye's when they first brought out the sandwich.

Atmosphere: 1

Food: 1

Service: 1

forgot all my sauces.

The lady at the counter asked for my ID when I had a mobile order, just strange. I've never had that happen

Atmosphere: 5

Food: 5

Service: 3

Fries were kinda soggy and the wings barely had any sauce

Atmosphere: 3

Food: 3

Service: 3

Everything was burnt, the were yelling and cussing by the window

Atmosphere: 1

Food: 1

Service: 1

We went to try their fried cheesecake bites. When I tell you fast service is fast. This is fast. This was fast service. We got the order in, and it was within a minute, it was fast. We got it. Fastly. Toe. This made me quit my fast.

The people were looking at us too much. That’s OK though. I would look at me too.

The cheesecake bites were delicious by the way. They were hot. They were good. They were not greasy, in a bad way. They remind us of the cheese curds that are fried. It really really seems to carry that flavor.

Here is an outside testimonial from my colleague:

“It’s like if you got fried white cheddar bites, but made them cake. The water push thing on the ice machine was very hard to push and ended up. I ended up needing assistance. I just burped. And Mount Vesuvius seems to have become a hill. That’s all I have to say on that.”

Excellent work. Honestly, I’m giving you five stars because you guys actually went above and beyond for the speed.

Atmosphere: 5

Food: 5

Service: 5

Fast and friendly!

Food: 5

Service: 5

Recommended dishes: Sandwich

I didn't get what I ordered. But I ate it and it was good

Atmosphere: 5

Food: 5

Service: 3

Recommended dishes: Big Zax Snak Meal, Chicken Finger Sandwich, Fried Chicken

It was like being in a freezer, dining room was absolutely too cold.

Atmosphere: 3

Food: 5

Service: 5