Used to visit this location almost weekly, but over the past couple of months the quality of the food and service has taken a nose dive. The steak used to be fresh and flavorful, now it’s just chewy and bland. The salsa’s at the salsa bar seem to change look and taste every time I visit, and the quality of ingredients appear to have gone down. Add that to having just ok service from someone new every visit results in a continuous disappointment that leaves me not wanting to return as often as I once did.
Atmosphere: 2
Food: 1
Service: 2
Hannah Pye
Staff did not know their own menu (we had to instruct them on how to make the new item very prominently featured in ads in the restaurant) and did not know how to make baked nachos. Food was okay, except for the nachos, which were made upside down, so the cheese didn't melt. The quesadillas were cooked open-faced for too long, so they didn't hold together for eating.We have loved Barberitos for years in many different locations, but if this were our first experience at a Barberitos, I don't think we would return.
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Cheese Dip
Randy b
Service was great quality of food was not the chips was over salted taco shell for the salad with
Atmosphere: 2
Food: 2
Service: 4
Lincoln Fewell
Yikes just sell the place off if you have no interest in managing it or attempting to fix your issues. 88 on health inspection retest is awful. Can’t even get your orders correct it’s pretty simple not a very extensive menu
Greg Lightsey
We have been coming here for years. Tonight my wife asked for water. She was told she would have to buy a bottle of water or a soda. They no longer offer complimentary water cups. REALLY! I don't know if I gave a 3 star rating because of this or the fact the fish in my tacos (which is why I came tonight) was dry and had probably been sitting there for hours.
Hamilton Mcleod
Hands down the most mismanaged establishment I have ever been to. Staff is lazy and incompetent.1. They were out of chicken2. They were arguing with guests3. Chips were stale4. Cooking area was dirty5. Food is overpriced.So much potential in a great location. Truly a reflection of piss poor management and ownership.
Atmosphere: 1
Food: 1
Service: 1
Luisa Giraldo
Excellent food, very fresh, very clean
Atmosphere: 5
Food: 5
Service: 5
Shawn D
More people sitting around than working. Poor kids was trying to do everything on his own. Multiple people walk up or peep through the back door window, saw the line and didn’t help the kid.They literally was bring a baby in a onesie, in and out of the back kitchen which is absolutely against health regulations. When I left the baby had been in the back for a least 10 minutes. Not coming back ever.
Atmosphere: 1
Food: 4
Service: 1
Recommended dishes: Cheese Dip, Burritos
Elegant Homes
Quite honestlyWe used to go to this place 2-3 times a weekEnjoyed getting a lot of food weekly several times a week. It was great when this place first opened through most of Covid years.We then started running into issues with them for online orders. Two orders the same but one burrito would have requested toppings the other wouldn’t have these toppings and further had noticeably less meat. Same exact burrito.We would call them ask why we had missing or hardly any toppings, and they would say oh we are out of onions or this or that for toppings and I’m thinking we are ordering and paying high prices for your service it’s the middle of the week 6pm and you are out of things? This went on for many orders over six months up until early 2023 we just gave up stopped ordering from them.Granted we spent 95 dollars every time went on average sometimes more. Why we did it for as long as we did is because we would get one online order good then two not so good and kept thinking things would get better.There should never be a time you are out of things especially during dinner hour. Your portions should be normal and not cut smaller because someone is doing an online order.The people here that they hire are far from healthy with resolving issues. I called tonight and the associate could care less. Practically hung up the phone on me.This was my first order in months. We were hoping maybe some things had changed.The food is good but you pay through the nose for it so it should be good and missing items from orders running out of food less meat is unacceptable. It’s cheating the customer for what they are paying.My wife and I are hoping chipotle will come here in Hamilton mill. We will drive for now the further distance. Spend half the money for just as good food. Sick that we spent so much money with them. Poor management and ownership to not train on resolution to issues and stopping these issues from being chronic.I shared my concern over my wife’s taco salad being half the size of mine and we ordered the same salad toppings she just didn’t get jalapeños. They could care less.We are spending a large amount for two burritos two taco salads. You would think orders like ours would be well cared for. A few hundred dollars a week from a customer is not a small amount.95 dollar per order with tip is not a small amount per order by far.We had our last business with them tonight.Just wanted to add to others frustration. The community supporting your business is very important and you should treat us with respect by getting healthy workers trained and dropping your prices if you are going to charge for services that are more than your competitors and further not delivering like they do.We never eat inside because this place needs a good remodel. So that’s fine we eat to go but at least support the customers for how much you charge with the food and service you provide and make a point to make changes when customers are chronically complaining.
Food: 3
Service: 1
Recommended dishes: Cheese Dip, Burritos, Salads, Chips and Salsa
Chris Vallee
I have been going here for years. The new owners have really done a good job with new drink selections, a TV Menu Screen and super friendly service! The food is always fresh, hot and tasty!
I was really disappointed. The food was not fresh, messy, and not worth the price. My kids really wanted to go. The restaurant was dirty as well as where the food is behind the counters. The employees seemed to have no clue what was going on and really didn't care. We ate here on a Thursday evening.This food is made by teenagers for teenagers. I would compare it to an older Chuck E Cheese.I will never be going back here.
Atmosphere: 1
Food: 1
Service: 1
Tori Benton
ordered through doordash. burritos were good but we paid for cheese dip that we didn’t receive, got regular chicken instead of the spicy that we ordered, added chipotle ranch that wasn’t included & chipotle hot sauce that also wasn’t included. overall, a disappointing experience from a place we regularly enjoy
Ma Puck
Got a burrito for takeout. What stood out? Ingredients tasted fresh and delicious. Not over seasoned. Really liked the queso which seemed like yellow and white cheese mix. Peach tea was a refreshing alternative to regular sodas. Prices don’t break the bank. Forget Moes and $$$ Austin’s.Vegetarian options: Veggie burritos come with generous toppings. Ate half for lunch and finished it for supper.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burritos
B C
Forget Moe's and forget Chipotle this is the place you should go. Food is absolutely amazing. This is the best burrito place. Went in to get take out and I was out in 5 minutes. Staff is efficient and friendly. Best burrito place hands down. God bless and thanks for your hard work!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheese Dip
Melisa H.
the new owner is so good! the food taste very fresh from the chicken to the cheese to the onions; the food is amazing! the environment is nice and the booths are personal so you can't hear the next table's conversation! great prices!
Used to visit this location almost weekly, but over the past couple of months the quality of the food and service has taken a nose dive. The steak used to be fresh and flavorful, now it’s just chewy and bland. The salsa’s at the salsa bar seem to change look and taste every time I visit, and the quality of ingredients appear to have gone down. Add that to having just ok service from someone new every visit results in a continuous disappointment that leaves me not wanting to return as often as I once did.
Atmosphere: 2
Food: 1
Service: 2
Staff did not know their own menu (we had to instruct them on how to make the new item very prominently featured in ads in the restaurant) and did not know how to make baked nachos. Food was okay, except for the nachos, which were made upside down, so the cheese didn't melt. The quesadillas were cooked open-faced for too long, so they didn't hold together for eating.We have loved Barberitos for years in many different locations, but if this were our first experience at a Barberitos, I don't think we would return.
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Cheese Dip
Service was great quality of food was not the chips was over salted taco shell for the salad with
Atmosphere: 2
Food: 2
Service: 4
Yikes just sell the place off if you have no interest in managing it or attempting to fix your issues. 88 on health inspection retest is awful. Can’t even get your orders correct it’s pretty simple not a very extensive menu
We have been coming here for years. Tonight my wife asked for water. She was told she would have to buy a bottle of water or a soda. They no longer offer complimentary water cups. REALLY! I don't know if I gave a 3 star rating because of this or the fact the fish in my tacos (which is why I came tonight) was dry and had probably been sitting there for hours.
Hands down the most mismanaged establishment I have ever been to. Staff is lazy and incompetent.1. They were out of chicken2. They were arguing with guests3. Chips were stale4. Cooking area was dirty5. Food is overpriced.So much potential in a great location. Truly a reflection of piss poor management and ownership.
Atmosphere: 1
Food: 1
Service: 1
Excellent food, very fresh, very clean
Atmosphere: 5
Food: 5
Service: 5
More people sitting around than working. Poor kids was trying to do everything on his own. Multiple people walk up or peep through the back door window, saw the line and didn’t help the kid.They literally was bring a baby in a onesie, in and out of the back kitchen which is absolutely against health regulations. When I left the baby had been in the back for a least 10 minutes. Not coming back ever.
Atmosphere: 1
Food: 4
Service: 1
Recommended dishes: Cheese Dip, Burritos
Quite honestlyWe used to go to this place 2-3 times a weekEnjoyed getting a lot of food weekly several times a week. It was great when this place first opened through most of Covid years.We then started running into issues with them for online orders. Two orders the same but one burrito would have requested toppings the other wouldn’t have these toppings and further had noticeably less meat. Same exact burrito.We would call them ask why we had missing or hardly any toppings, and they would say oh we are out of onions or this or that for toppings and I’m thinking we are ordering and paying high prices for your service it’s the middle of the week 6pm and you are out of things? This went on for many orders over six months up until early 2023 we just gave up stopped ordering from them.Granted we spent 95 dollars every time went on average sometimes more. Why we did it for as long as we did is because we would get one online order good then two not so good and kept thinking things would get better.There should never be a time you are out of things especially during dinner hour. Your portions should be normal and not cut smaller because someone is doing an online order.The people here that they hire are far from healthy with resolving issues. I called tonight and the associate could care less. Practically hung up the phone on me.This was my first order in months. We were hoping maybe some things had changed.The food is good but you pay through the nose for it so it should be good and missing items from orders running out of food less meat is unacceptable. It’s cheating the customer for what they are paying.My wife and I are hoping chipotle will come here in Hamilton mill. We will drive for now the further distance. Spend half the money for just as good food. Sick that we spent so much money with them. Poor management and ownership to not train on resolution to issues and stopping these issues from being chronic.I shared my concern over my wife’s taco salad being half the size of mine and we ordered the same salad toppings she just didn’t get jalapeños. They could care less.We are spending a large amount for two burritos two taco salads. You would think orders like ours would be well cared for. A few hundred dollars a week from a customer is not a small amount.95 dollar per order with tip is not a small amount per order by far.We had our last business with them tonight.Just wanted to add to others frustration. The community supporting your business is very important and you should treat us with respect by getting healthy workers trained and dropping your prices if you are going to charge for services that are more than your competitors and further not delivering like they do.We never eat inside because this place needs a good remodel. So that’s fine we eat to go but at least support the customers for how much you charge with the food and service you provide and make a point to make changes when customers are chronically complaining.
Food: 3
Service: 1
Recommended dishes: Cheese Dip, Burritos, Salads, Chips and Salsa
I have been going here for years. The new owners have really done a good job with new drink selections, a TV Menu Screen and super friendly service! The food is always fresh, hot and tasty!
Atmosphere: 4
Food: 5
Service: 5
Restaurantji Recommends
I was really disappointed. The food was not fresh, messy, and not worth the price. My kids really wanted to go. The restaurant was dirty as well as where the food is behind the counters. The employees seemed to have no clue what was going on and really didn't care. We ate here on a Thursday evening.This food is made by teenagers for teenagers. I would compare it to an older Chuck E Cheese.I will never be going back here.
Atmosphere: 1
Food: 1
Service: 1
ordered through doordash. burritos were good but we paid for cheese dip that we didn’t receive, got regular chicken instead of the spicy that we ordered, added chipotle ranch that wasn’t included & chipotle hot sauce that also wasn’t included. overall, a disappointing experience from a place we regularly enjoy
Got a burrito for takeout. What stood out? Ingredients tasted fresh and delicious. Not over seasoned. Really liked the queso which seemed like yellow and white cheese mix. Peach tea was a refreshing alternative to regular sodas. Prices don’t break the bank. Forget Moes and $$$ Austin’s.Vegetarian options: Veggie burritos come with generous toppings. Ate half for lunch and finished it for supper.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burritos
Forget Moe's and forget Chipotle this is the place you should go. Food is absolutely amazing. This is the best burrito place. Went in to get take out and I was out in 5 minutes. Staff is efficient and friendly. Best burrito place hands down. God bless and thanks for your hard work!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheese Dip
the new owner is so good! the food taste very fresh from the chicken to the cheese to the onions; the food is amazing! the environment is nice and the booths are personal so you can't hear the next table's conversation! great prices!