I have ate many times at the buford mall and never have I or my family been treated as rude as we were at Charley's cheesesteak. The lady took our order we ate and one of my girls spilled their drink we went back to get a refill and she was wanting to charge like we never bought a drink and we had the cup. When we first put our order in she spoke in English but now she was saying she don't know English only Spanish but I know she knew what we talking about. Anyway it is poor management to have workers that know no English when we live in America and rude to your customers. This is not a place I will be eating again and I would suggest not eating there at all to save disappointment. There are better places to eat with friendly service in the mall. Not Charley's cheesesteaks.
Atmosphere: 3
Food: 2
Service: 1
Recommended dishes: Philly Cheesesteak
Ynava86
Customer service is bad. They charge so much for fries and give you a missery. This is not the Charlie’s Subs I used to work for….. on customer service.they all laughed at me when I asked about the fries. If people would put some love in what they work this world would be a better place to enjoy.
Service: 1
Antoinette Williams
They have the worst customer service everDo not eat
Atmosphere: 1
Food: 2
Service: 1
Neva4u
This by far was the worse Charley’s experience I had and most expensive as she was just overcharging and the staff is horrible nobody to talk to about the rude service. Can’t even get ahold of a manager or corprorate level they just hiring people that can’t understand your issues nor try to resolve them as I paid for a large meal and she gon charge me an extra 4.77 for a large which the price said 13.79 and had already paid 17 and some change she rolling her neck like she got an attitude my fries were not a large and all they said was no manager there I will never go back to this location and encourage anybody who reads this not to neither.
Atmosphere: 1
Food: 2
Service: 1
Nicole Wright
My only suggestion for food service orders is that Charley's secures the food and drinks in a staples or sealed bag. There are some nasty folks out there and you just don't know what people are doing to or over your food.
Atmosphere: 5
Food: 5
Service: 5
Terrance Carpenter
One of the better options in Mall of GAs food court for sure. Was fast and just what I expected. Great philly cheesesteak, they did not skimp on toppings at all. Just wish they'd give more fries. Decent pricing for a combo meal.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Philly Cheesesteak, Original Fries
Nolan Marshall
So good. It might make you come back for more than onceWheelchair accessibility: wherever you go and return by and it's very accessible. Very good
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Philly Cheesesteak
montana ;
Being made fun of by the servers is definitely not what I’m looking for when I need a quick bite on my break at work ?
Atmosphere: 1
Food: 3
Service: 1
Fer G
My stomach hurts so much, I have never eaten something that has caused me this much pain, I woke up at 3:45 am to throw up, this was the worst thing I have ever ate and I will not be coming back.
Food: 1
Service: 3
Dez Partlow-Greer
The customer service in the mall of Georgia location was terrible. A man took my order he didn’t speak. He was nonchalant, and overall just not friendly. I plan on eating at a different restaurant in the food court when I come back to the mall.
Be prepared to get a lot of bread and little meat. Overpriced sandwiches and they don't put any meat on the ends. When I asked about it she told me that's a large. I would suggest trying another sandwich place.
Gayle Eisenberg-Ward
Picked up order placed/paid online, location is inside the mall, and there is only ONE spot to park for "Food Delivery Pickups", with a 5min time limit.Had to wait in line, behind 3 people, just to get order. Since there were employees standing around, it would have been nice if one had just handed me my already paid order.Ordered a small teriyaki chicken sandwich... it was lacking on substance. Dry, only had a half a tomato slice, and tasted more of the bread then the actual teriyaki chicken.I do like that though toasted, the bread isn't crumbling away like most other places that toast their sandwiches.The woman checking people out was very polite and friendly, but the only person to help.This was a group order, and I do like how names were written on each order.
Atmosphere: 2
Food: 2
Service: 3
Mina Lee
Horrible, absolutely horrible. It is absurd how inconsiderate the servers are here. Not only will you receive extremely slow service but expect your order to come out incorrectly. I have given this location multiple opportunities to have better service since the food here is really good. The outcome is unfortunately always the same. They used to give a reasonable amount of ingredients in the philly but now they are cheeping out a lot. My small philly had a singular tomato. My suggestion, since this restaurant is already in the mall I would recommend an alternative to this location.
Atmosphere: 1
Food: 3
Service: 1
Chris Manning
Imagine my surprise, as a normal raving fan, when I walked up to this location 20 minutes before their hours say they're closed to see a guy wiping down the glass on the front, the menus turned off, and everything put up on a Friday night? I very politely ask me if I could place an order to only be told - no. I asked what time they normally closed and they said 9:00 p.m. So, I asked if there was an equipment problem because it was only 8:40 p.m. and the answer was - no sorry. It is just sad and ridiculous when food establishments treat customers this way. As a business owner I would have said "what can I get for you sir"! I have been coming here for years and am not sure that I would return after being treated like this...
Atmosphere: 1
Food: 1
Service: 1
Torie Pope
Service?? More like lack of. Every person working there is rude. Nobody cares what language you speak. Just DO your JOB!
I have ate many times at the buford mall and never have I or my family been treated as rude as we were at Charley's cheesesteak. The lady took our order we ate and one of my girls spilled their drink we went back to get a refill and she was wanting to charge like we never bought a drink and we had the cup. When we first put our order in she spoke in English but now she was saying she don't know English only Spanish but I know she knew what we talking about. Anyway it is poor management to have workers that know no English when we live in America and rude to your customers. This is not a place I will be eating again and I would suggest not eating there at all to save disappointment. There are better places to eat with friendly service in the mall. Not Charley's cheesesteaks.
Atmosphere: 3
Food: 2
Service: 1
Recommended dishes: Philly Cheesesteak
Customer service is bad. They charge so much for fries and give you a missery. This is not the Charlie’s Subs I used to work for….. on customer service.they all laughed at me when I asked about the fries. If people would put some love in what they work this world would be a better place to enjoy.
Service: 1
They have the worst customer service everDo not eat
Atmosphere: 1
Food: 2
Service: 1
This by far was the worse Charley’s experience I had and most expensive as she was just overcharging and the staff is horrible nobody to talk to about the rude service. Can’t even get ahold of a manager or corprorate level they just hiring people that can’t understand your issues nor try to resolve them as I paid for a large meal and she gon charge me an extra 4.77 for a large which the price said 13.79 and had already paid 17 and some change she rolling her neck like she got an attitude my fries were not a large and all they said was no manager there I will never go back to this location and encourage anybody who reads this not to neither.
Atmosphere: 1
Food: 2
Service: 1
My only suggestion for food service orders is that Charley's secures the food and drinks in a staples or sealed bag. There are some nasty folks out there and you just don't know what people are doing to or over your food.
Atmosphere: 5
Food: 5
Service: 5
One of the better options in Mall of GAs food court for sure. Was fast and just what I expected. Great philly cheesesteak, they did not skimp on toppings at all. Just wish they'd give more fries. Decent pricing for a combo meal.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Philly Cheesesteak, Original Fries
So good. It might make you come back for more than onceWheelchair accessibility: wherever you go and return by and it's very accessible. Very good
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Philly Cheesesteak
Being made fun of by the servers is definitely not what I’m looking for when I need a quick bite on my break at work ?
Atmosphere: 1
Food: 3
Service: 1
My stomach hurts so much, I have never eaten something that has caused me this much pain, I woke up at 3:45 am to throw up, this was the worst thing I have ever ate and I will not be coming back.
Food: 1
Service: 3
The customer service in the mall of Georgia location was terrible. A man took my order he didn’t speak. He was nonchalant, and overall just not friendly. I plan on eating at a different restaurant in the food court when I come back to the mall.
Atmosphere: 3
Food: 3
Service: 1
Recommended dishes: Philly Cheesesteak
Restaurantji Recommends
Be prepared to get a lot of bread and little meat. Overpriced sandwiches and they don't put any meat on the ends. When I asked about it she told me that's a large. I would suggest trying another sandwich place.
Picked up order placed/paid online, location is inside the mall, and there is only ONE spot to park for "Food Delivery Pickups", with a 5min time limit.Had to wait in line, behind 3 people, just to get order. Since there were employees standing around, it would have been nice if one had just handed me my already paid order.Ordered a small teriyaki chicken sandwich... it was lacking on substance. Dry, only had a half a tomato slice, and tasted more of the bread then the actual teriyaki chicken.I do like that though toasted, the bread isn't crumbling away like most other places that toast their sandwiches.The woman checking people out was very polite and friendly, but the only person to help.This was a group order, and I do like how names were written on each order.
Atmosphere: 2
Food: 2
Service: 3
Horrible, absolutely horrible. It is absurd how inconsiderate the servers are here. Not only will you receive extremely slow service but expect your order to come out incorrectly. I have given this location multiple opportunities to have better service since the food here is really good. The outcome is unfortunately always the same. They used to give a reasonable amount of ingredients in the philly but now they are cheeping out a lot. My small philly had a singular tomato. My suggestion, since this restaurant is already in the mall I would recommend an alternative to this location.
Atmosphere: 1
Food: 3
Service: 1
Imagine my surprise, as a normal raving fan, when I walked up to this location 20 minutes before their hours say they're closed to see a guy wiping down the glass on the front, the menus turned off, and everything put up on a Friday night? I very politely ask me if I could place an order to only be told - no. I asked what time they normally closed and they said 9:00 p.m. So, I asked if there was an equipment problem because it was only 8:40 p.m. and the answer was - no sorry. It is just sad and ridiculous when food establishments treat customers this way. As a business owner I would have said "what can I get for you sir"! I have been coming here for years and am not sure that I would return after being treated like this...
Atmosphere: 1
Food: 1
Service: 1
Service?? More like lack of. Every person working there is rude. Nobody cares what language you speak. Just DO your JOB!
Atmosphere: 1
Food: 1
Service: 1