Extremely bad service in the morning. The morning manager was very rude
Monte Donte
Waited 30+ minutes in drive thru line. Lines were wrapped around from both front and back entrances. As for the workers, instead of walking down the line to take orders, they waited inside the foyer until cars got all the way up to the drive thru. Signs for mobile thru and drive thru are irrelavant as they told me to get in opposite line than the signs.
Atmosphere: 1
Food: 4
Service: 1
K.Kelley
12/27/25. I dined in. I placed my order at 1:48 pm. Hardly no wait in line. 1:56 pm I'mstill waiting to be served my ice cream cone. There is wayy to much chatting on the front line with the employees. I literally I had to get out of my chair to go and find out why the long wait for an ice cream cone. Tell me why no one, absolutely no one was aware of the order! Lol. I finally received it. This is way off for the customer service here at this location. It's unacceptable. There is wayy too many ppl working for any order to be forgotten. Including the manager on duty who was working amongst the crowd of employees and doing the chatting. š I did accept the apology.
Atmosphere: 3
Food: 5
Service: 1
Jane Flowers
Really? A buttered biscuit. This is dryer than my grannyās skin in winter
Atmosphere: 3
Food: 1
Service: 3
Larry Wilson
Chicken sandwich. They ran out fries. How do you run out of fries? That's why you got four stars
Atmosphere: 5
Food: 5
Service: 5
B Elkins
Waited over 10 min in drive thru.
Food: 5
Service: 2
Keith Minor
Ever since they converted the other drive thru to mobile, which hardly anyone uses, the lines have been crazy. There will be cars wrapped around the building and 0 to 2 people in the mobile line. Open that other lane up and have mobile pick up somewhere else. I left out of the line and over here at taco bell watching it happen the entire time. I used to go to chick fila because of the fast service whether i wanted to or not ....You dont stand above any other place now
Service: 1
Jackson Greene
God I love Chickfla I really do. If you looked at my DNA up close you would see my double helix is in the shape of a waffle fry. But this location has been going down hill for MONTHS.
The quality of food, of service, and especially the speed of service has gone SIGNIFICANTLY down hill in the last few months. I assume itās because they have what essentially boils down to all highschoolers manning the restaurant, even as management. Now donāt get me wrong the highschool managers are doing their best with what is essentially them having to boss their peers/friends. But they need to have some actual ADULTS managing the staff because every 5 seconds there is someone on staff joking around with everyone else distracting/making everyone else around them goof off from doing their jobs and this is a constant. Employees are unorganized, undisciplined, and treat the job like itās an after school club. Which I imagine for many of them it is.
I sat, I mean actually had to pull up a chair and sit in the caryout section, legs crossed for what was 15 MINUTES (order placed at 9:08, wasnāt in my hands till 9:23) waiting for my food. 2 basic sandwich meals with fries. The amount of silly antics, goofing off, dancing, dabbing, etc that I saw is shocking. No one taking new orders for 7 minutes, new hires being left alone without the person to help, just to name a few things. I locked eyes with an older gentleman who had been standing in line waiting to order forever, and gave him a ācan you believe thisā look. And he just nodded his head and agreed. We had an entire conversation about how ridiculous it was non verbally. Iām not trying to be mean but this is a consistent problem at this location for what has been months. To her credit, the manager on staff was trying to get everyone to do their jobs, but she could only do so much. She apologized for how long the food took to get to me, and I donāt blame her, she knew the ship was flying off the deep end, especially with 15+ minute ticket times, but when you have 20+ staff (from what I counted) and well over half of them are just goofing off. Iām sure itās incredibly frustrating.
This is by no means the first time something like this has happened. Iāve gone through the drive through, probably a dozen times at this point in the last 3 months and had items straight up missing, cold, and/or incorrect. Every discussion with management is essentially āWeāre all 17, sorryā. Now donāt get me wrong, there are some staff there i absolutely adore and who always apologize and are super nice to me and actually competent, but the vast majority of them treat this like a party. Very few say āmy pleasureā or anything similar, very few are friendly, itās like Iām back in highschool, or itās like Iām at Wendyās or something. Not Chickfla.
Not like Iām not gonna go back, Chickfla is a staple of my diet, but God I hope someone with actual authority/corporate actually straightens out how that restaurant is being ran because right now, itās really great. (Though since they are one of the largest volumed locations in Georgia, I doubt they will)
Atmosphere: 1
Food: 1
Service: 1
stamos tzimourtas
ALWAYS leaving out sauce, sides, and entrees. We eat here multiple times a week and every time I donāt check the bag thoroughly, there is something missing. The Mall of GA location doesnāt have this issue near as often. Iām sick and tired of it!!! I shouldn't have to check the bag and ask for whatās missing every time. Will be using the mall when I have the extra time. Thatās how bad this place isā¦
UPDATE: 12/13/25 itās worse than ever! Left out two hashbrowns and sauces for both cool wraps that were ordered for later. That was just this morning. Last night they I placed a mobile through order and they had me pull forward to get everything then forgot about me. My soup was cold and all together. It had been ready the whole time. WHENEVER we have time we use the mall location but with holiday traffic I have been having to use this abomination of a chick fil la.
Letās talk about the fact that there is basically child labor going on here. There is ONLY high schoolers. They could absolutely care less about customer service. You feel more like you are at a McDonaldās. They donāt understand how to keep the line moving when itās backed up. The owner of this Chick Fil A is probably paying these kids next to nothing to line his pockets. Meanwhile, with the economy like it is there are people out there that Iām sure apply that ACTUALLY NEED MONEY! And care to work hard. Thereās nothing wrong with hiring a few high schoolers but thatās all you have. It HIGHLY SUGGESTS the owner profiting off paying these kids nothing. I think that this Chick Fil A will never improve until the ownership changes.
Atmosphere: 1
Service: 1
David Bird
I was picking up breakfast for my family. I sat down to eat mine. Then ordered my wife and sons breakfast so they're would be hot when I got home. The staff was efficient and helpful
I have a truck and the drive-through is too small so I had to use the mobile side. They would not take my order. Will never be back.
Service: 1
Ann Baker
Always awesomeness
Atmosphere: 5
Food: 5
Service: 5
Sand town
Apparently my details are too long and the app will not record my entire explanation so I will make this plain and simple. I didn't get one of my sandwiches. the drive through manager, Sophia, answered the phone and presented me only with an ultimatum rather than any choices that would make my situation easier. When I asked her to speak with a manager above her I was told she could not do that. She could not give me the names or phone numbers of any direct manager's over her,district manager's,or corporate. All I could do was come back to her store within 30 days and get another sandwich. Other than that, she explained to me there was nothing she could do.This is not at all the level of service I have come to expect from Chick-fil-A. Chick-fil-A is at the top of their game. All other fast foods aspire to be chick. Fil A. They are the ritz Carlton of fast food. Xcept for Sophia. Who doesn't meet up to the level of customer service one comes to expect at chick fil. A. By the way, Sofia, your operator's name is Bob Garrett. You might want to introduce yourself to this gentleman. As I have a feeling , he's gonna wanna speak to you. I contacted corporate who took care of the situation to my satisfaction and provided the level of customer service.I have come to expect from chick fil.A. I'm not gonna stop going to chick fil.A. Chick fil a is great! However, I am very disappointed by my interaction with Sophia, as I have always had very positive interactions at all my other visits to chick fil.A.
Atmosphere: 5
Food: 5
Service: 1
Cristal Bernardino
I had such a pleasant experience at this location. Chloe assisted me and she was so kind and sweet!
Service: 5
Paul Dalrymple
just tried to eat at this restaurant accidentally went through the online drive-through there was not a single car in either line the young lady said that I had to go back around in order to place an order I looked at her and Very politely said why thereās no one in line except me she said thatās just what you have to do and I said Iām not doing that thatās ridiculous I donāt know if Iām gonna be going back to this restaurant I canāt wrap my mind around such a silly approach to business . Iām not gonna have a teenager tell me to drive around the building for no reason I think Chick-fil-A has lost touch with reality Iām sure most people are willing to accept this type of behavior but I am Iām officially done with them.
Extremely bad service in the morning. The morning manager was very rude
Waited 30+ minutes in drive thru line. Lines were wrapped around from both front and back entrances. As for the workers, instead of walking down the line to take orders, they waited inside the foyer until cars got all the way up to the drive thru. Signs for mobile thru and drive thru are irrelavant as they told me to get in opposite line than the signs.
Atmosphere: 1
Food: 4
Service: 1
12/27/25. I dined in. I placed my order at 1:48 pm. Hardly no wait in line. 1:56 pm I'mstill waiting to be served my ice cream cone. There is wayy to much chatting on the front line with the employees. I literally I had to get out of my chair to go and find out why the long wait for an ice cream cone. Tell me why no one, absolutely no one was aware of the order! Lol. I finally received it. This is way off for the customer service here at this location. It's unacceptable. There is wayy too many ppl working for any order to be forgotten. Including the manager on duty who was working amongst the crowd of employees and doing the chatting. š I did accept the apology.
Atmosphere: 3
Food: 5
Service: 1
Really? A buttered biscuit. This is dryer than my grannyās skin in winter
Atmosphere: 3
Food: 1
Service: 3
Chicken sandwich. They ran out fries. How do you run out of fries? That's why you got four stars
Atmosphere: 5
Food: 5
Service: 5
Waited over 10 min in drive thru.
Food: 5
Service: 2
Ever since they converted the other drive thru to mobile, which hardly anyone uses, the lines have been crazy. There will be cars wrapped around the building and 0 to 2 people in the mobile line. Open that other lane up and have mobile pick up somewhere else. I left out of the line and over here at taco bell watching it happen the entire time. I used to go to chick fila because of the fast service whether i wanted to or not ....You dont stand above any other place now
Service: 1
God I love Chickfla I really do. If you looked at my DNA up close you would see my double helix is in the shape of a waffle fry. But this location has been going down hill for MONTHS.
The quality of food, of service, and especially the speed of service has gone SIGNIFICANTLY down hill in the last few months. I assume itās because they have what essentially boils down to all highschoolers manning the restaurant, even as management. Now donāt get me wrong the highschool managers are doing their best with what is essentially them having to boss their peers/friends. But they need to have some actual ADULTS managing the staff because every 5 seconds there is someone on staff joking around with everyone else distracting/making everyone else around them goof off from doing their jobs and this is a constant. Employees are unorganized, undisciplined, and treat the job like itās an after school club. Which I imagine for many of them it is.
I sat, I mean actually had to pull up a chair and sit in the caryout section, legs crossed for what was 15 MINUTES (order placed at 9:08, wasnāt in my hands till 9:23) waiting for my food. 2 basic sandwich meals with fries. The amount of silly antics, goofing off, dancing, dabbing, etc that I saw is shocking. No one taking new orders for 7 minutes, new hires being left alone without the person to help, just to name a few things. I locked eyes with an older gentleman who had been standing in line waiting to order forever, and gave him a ācan you believe thisā look. And he just nodded his head and agreed. We had an entire conversation about how ridiculous it was non verbally. Iām not trying to be mean but this is a consistent problem at this location for what has been months. To her credit, the manager on staff was trying to get everyone to do their jobs, but she could only do so much. She apologized for how long the food took to get to me, and I donāt blame her, she knew the ship was flying off the deep end, especially with 15+ minute ticket times, but when you have 20+ staff (from what I counted) and well over half of them are just goofing off. Iām sure itās incredibly frustrating.
This is by no means the first time something like this has happened. Iāve gone through the drive through, probably a dozen times at this point in the last 3 months and had items straight up missing, cold, and/or incorrect. Every discussion with management is essentially āWeāre all 17, sorryā. Now donāt get me wrong, there are some staff there i absolutely adore and who always apologize and are super nice to me and actually competent, but the vast majority of them treat this like a party. Very few say āmy pleasureā or anything similar, very few are friendly, itās like Iām back in highschool, or itās like Iām at Wendyās or something. Not Chickfla.
Not like Iām not gonna go back, Chickfla is a staple of my diet, but God I hope someone with actual authority/corporate actually straightens out how that restaurant is being ran because right now, itās really great. (Though since they are one of the largest volumed locations in Georgia, I doubt they will)
Atmosphere: 1
Food: 1
Service: 1
ALWAYS leaving out sauce, sides, and entrees. We eat here multiple times a week and every time I donāt check the bag thoroughly, there is something missing. The Mall of GA location doesnāt have this issue near as often. Iām sick and tired of it!!! I shouldn't have to check the bag and ask for whatās missing every time. Will be using the mall when I have the extra time. Thatās how bad this place isā¦
UPDATE: 12/13/25 itās worse than ever! Left out two hashbrowns and sauces for both cool wraps that were ordered for later. That was just this morning. Last night they I placed a mobile through order and they had me pull forward to get everything then forgot about me. My soup was cold and all together. It had been ready the whole time. WHENEVER we have time we use the mall location but with holiday traffic I have been having to use this abomination of a chick fil la.
Letās talk about the fact that there is basically child labor going on here. There is ONLY high schoolers. They could absolutely care less about customer service. You feel more like you are at a McDonaldās. They donāt understand how to keep the line moving when itās backed up. The owner of this Chick Fil A is probably paying these kids next to nothing to line his pockets. Meanwhile, with the economy like it is there are people out there that Iām sure apply that ACTUALLY NEED MONEY! And care to work hard. Thereās nothing wrong with hiring a few high schoolers but thatās all you have. It HIGHLY SUGGESTS the owner profiting off paying these kids nothing. I think that this Chick Fil A will never improve until the ownership changes.
Atmosphere: 1
Service: 1
I was picking up breakfast for my family. I sat down to eat mine. Then ordered my wife and sons breakfast so they're would be hot when I got home. The staff was efficient and helpful
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I have a truck and the drive-through is too small so I had to use the mobile side. They would not take my order. Will never be back.
Service: 1
Always awesomeness
Atmosphere: 5
Food: 5
Service: 5
Apparently my details are too long and the app will not record my entire explanation so I will make this plain and simple. I didn't get one of my sandwiches. the drive through manager, Sophia, answered the phone and presented me only with an ultimatum rather than any choices that would make my situation easier.
When I asked her to speak with a manager above her I was told she could not do that. She could not give me the names or phone numbers of any direct manager's over her,district manager's,or corporate.
All I could do was come back to her store within 30 days and get another sandwich. Other than that, she explained to me there was nothing she could do.This is not at all the level of service I have come to expect from Chick-fil-A. Chick-fil-A is at the top of their game. All other fast foods aspire to be chick. Fil A. They are the ritz Carlton of fast food.
Xcept for Sophia. Who doesn't meet up to the level of customer service one comes to expect at chick fil. A.
By the way, Sofia, your operator's name is Bob Garrett. You might want to introduce yourself to this gentleman. As I have a feeling , he's gonna wanna speak to you.
I contacted corporate who took care of the situation to my satisfaction and provided the level of customer service.I have come to expect from chick fil.A. I'm not gonna stop going to chick fil.A. Chick fil a is great! However, I am very disappointed by my interaction with Sophia,
as I have always had very positive interactions at all my other visits to chick fil.A.
Atmosphere: 5
Food: 5
Service: 1
I had such a pleasant experience at this location. Chloe assisted me and she was so kind and sweet!
Service: 5
just tried to eat at this restaurant accidentally went through the online drive-through there was not a single car in either line the young lady said that I had to go back around in order to place an order I looked at her and Very politely said why thereās no one in line except me she said thatās just what you have to do and I said Iām not doing that thatās ridiculous I donāt know if Iām gonna be going back to this restaurant I canāt wrap my mind around such a silly approach to business . Iām not gonna have a teenager tell me to drive around the building for no reason I think Chick-fil-A has lost touch with reality Iām sure most people are willing to accept this type of behavior but I am Iām officially done with them.
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