Have been out all day running errands and attending doc appts. Had a brief moment at 1:45pm that I could grab a quick bite through the drive thru and thought this would be my fastest option. First, drive thru was slower than any other Chick-fil-A I’ve been to. Second, I told the kid taking my order that I wanted a #8 (Grilled Chicken Cool Wrap Meal) with fat free honey mustard, fruit cup, and diet lemonade. He rang me up, I paid, and slowly made my way around. I grabbed my meal and headed out. When I got into the mall parking lot to get back on 85, I reached in the bag and realized it was hot. I saw that I was given fries. I thought oh well, he got the fruit cup wrong I’ll just eat my wrap. Nope. No wrap; it was nuggets. I looked at the sticker on the bag and instead he gave me an 8 count nugget with fries, fat free HM, and diet lemonade. I turned around to go back. Fat me would have ate this normally but healthier me said no to the temptation. I went inside and explained what had happened. The girl passed around my bag and explained to 4 different people what happened before she came back to me. She then proceeded to tell me she would need to ring up the cool wrap meal and then calculate the difference between the two meals and I would need to pay it before she could give me my meal because my fruit cup was more money. I was already running behind for my next appointment and I said no because my purse and phone were in my car so I had zero time to run back out, come back, wait for her to calculate, etc. so I said can I just have the cool wrap and you keep the fruit cup? She handed me the cool wrap and I left.
While I feel zero entitlement to the meal and would normally (if I hadn’t already lost tome) paid for the difference and been fine. What I’m more shocked by is that this doesn’t seem like typical Chick-fil-A behavior. I feel like I could say with 110% confidence that the Jefferson, Commerce, and Athens locations would have heard the mess up that their employee did, and would have immediately apologized and handed me the correct item no questions asked and certainly not telling me they needed to calculate and charge me the fruit cup difference before I could leave. Just really bad customer service especially considering the culture that Chick-fil-A has created as a “my pleasure” world. Will not be back to this location. Just incredibly tacky since the error was on the employee and not me. It only makes me think that my $4 fruit cup would have sent them spiraling into bankruptcy or the owner is so greedy that one dime can’t be spared.
Service: 1
Luis Resendiz
came buy ordered a meal with fries and a mac and cheese and i guess they don’t be paying attention because they rang it up and just the sandwich and the mac and cheese without my fries. then they made me pay for the fries like it wasnt their fault i didnt have them in the first place. tf
Lindsay Ehlers
I love all of the food here, especially the desserts!
Atmosphere: 4
Food: 5
Service: 5
Jeanne Hester
Gotta love CFA rewards program!! Lunch was delicious, service fast and we encountered lots of smiles. The cashier who helped us place our order was ever so patient and helpful.
Atmosphere: 5
Food: 5
Service: 5
Rob Rob
Good food taste amazing not to salty or flavorless (fries and mac and cheese very good) workers are really nice.
Atmosphere: 5
Food: 5
Service: 5
Dre Soto
Awesome ppl
Atmosphere: 5
Food: 5
Service: 5
mikey
the “service” was basic, nothing bad at all just your basic customer service. the food.. the food was the issue. the breading on my filet was way too thick, and you could tell it was either not breaded properly or had been sitting out, the breading was off the actual meat, it looked like a pocket filled with chicken. the filet was also huge, i know i shouldn’t complain because it’s more food but i mean it was giant,.. it was too big for the bun. i also got mac n cheese and it was pretty good!! hot, creamy and the perfect ratio of cheese to noodles.
We received a cup of ice cream that was already completely melted which of course spilt as soon as we opened it.
Carol Satterfield
This is the slowest chick fil a I have ever been to. It took 30 minutes to get from order to delivery. And wasn’t even packed at 4:45pm. I won’t be back to this location if I can help it. Also, $10 for 3 chicken tenders and a sunjoy! Prices are too high.
Nicky .
Delicious, the workers were super nice and the atmosphere was so awesome.
Atmosphere: 5
Food: 5
Service: 5
Syl V
Biggest and best spicy chicken sandwich ever! The meat is hanging off the bun!
John Young
Amazing! As always, Chick-fil-A has that special sauce in more ways than one
Always good.
Atmosphere: 5
Food: 5
Service: 5
Have been out all day running errands and attending doc appts. Had a brief moment at 1:45pm that I could grab a quick bite through the drive thru and thought this would be my fastest option. First, drive thru was slower than any other Chick-fil-A I’ve been to. Second, I told the kid taking my order that I wanted a #8 (Grilled Chicken Cool Wrap Meal) with fat free honey mustard, fruit cup, and diet lemonade. He rang me up, I paid, and slowly made my way around. I grabbed my meal and headed out. When I got into the mall parking lot to get back on 85, I reached in the bag and realized it was hot. I saw that I was given fries. I thought oh well, he got the fruit cup wrong I’ll just eat my wrap. Nope. No wrap; it was nuggets. I looked at the sticker on the bag and instead he gave me an 8 count nugget with fries, fat free HM, and diet lemonade. I turned around to go back. Fat me would have ate this normally but healthier me said no to the temptation. I went inside and explained what had happened. The girl passed around my bag and explained to 4 different people what happened before she came back to me. She then proceeded to tell me she would need to ring up the cool wrap meal and then calculate the difference between the two meals and I would need to pay it before she could give me my meal because my fruit cup was more money. I was already running behind for my next appointment and I said no because my purse and phone were in my car so I had zero time to run back out, come back, wait for her to calculate, etc. so I said can I just have the cool wrap and you keep the fruit cup? She handed me the cool wrap and I left.
While I feel zero entitlement to the meal and would normally (if I hadn’t already lost tome) paid for the difference and been fine. What I’m more shocked by is that this doesn’t seem like typical Chick-fil-A behavior. I feel like I could say with 110% confidence that the Jefferson, Commerce, and Athens locations would have heard the mess up that their employee did, and would have immediately apologized and handed me the correct item no questions asked and certainly not telling me they needed to calculate and charge me the fruit cup difference before I could leave. Just really bad customer service especially considering the culture that Chick-fil-A has created as a “my pleasure” world. Will not be back to this location. Just incredibly tacky since the error was on the employee and not me. It only makes me think that my $4 fruit cup would have sent them spiraling into bankruptcy or the owner is so greedy that one dime can’t be spared.
Service: 1
came buy ordered a meal with fries and a mac and cheese and i guess they don’t be paying attention because they rang it up and just the sandwich and the mac and cheese without my fries. then they made me pay for the fries like it wasnt their fault i didnt have them in the first place. tf
I love all of the food here, especially the desserts!
Atmosphere: 4
Food: 5
Service: 5
Gotta love CFA rewards program!! Lunch was delicious, service fast and we encountered lots of smiles. The cashier who helped us place our order was ever so patient and helpful.
Atmosphere: 5
Food: 5
Service: 5
Good food taste amazing not to salty or flavorless (fries and mac and cheese very good) workers are really nice.
Atmosphere: 5
Food: 5
Service: 5
Awesome ppl
Atmosphere: 5
Food: 5
Service: 5
the “service” was basic, nothing bad at all just your basic customer service. the food.. the food was the issue. the breading on my filet was way too thick, and you could tell it was either not breaded properly or had been sitting out, the breading was off the actual meat, it looked like a pocket filled with chicken. the filet was also huge, i know i shouldn’t complain because it’s more food but i mean it was giant,.. it was too big for the bun. i also got mac n cheese and it was pretty good!! hot, creamy and the perfect ratio of cheese to noodles.
Atmosphere: 3
Food: 2
Service: 3
The fries are always so delicious
Atmosphere: 5
Food: 5
Service: 5
Not too impressed by the chocolate shakes.
Atmosphere: 5
Food: 3
Service: 5
Restaurantji Recommends
We received a cup of ice cream that was already completely melted which of course spilt as soon as we opened it.
This is the slowest chick fil a I have ever been to. It took 30 minutes to get from order to delivery. And wasn’t even packed at 4:45pm. I won’t be back to this location if I can help it. Also, $10 for 3 chicken tenders and a sunjoy! Prices are too high.
Delicious, the workers were super nice and the atmosphere was so awesome.
Atmosphere: 5
Food: 5
Service: 5
Biggest and best spicy chicken sandwich ever! The meat is hanging off the bun!
Amazing! As always, Chick-fil-A has that special sauce in more ways than one
Atmosphere: 5
Food: 5
Service: 5
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