If every business would use the customer service model of this company the world would be a better place. When I think of this company I use the 3 "P's" in this order... People, they are the kindest service people in retail, Product, constantly introducing new items at a, Price, the average person can afford. Obviously management got the memo, as a customer we have the power too shop any where. I had a SAMS card for several years, nothing wrong with SAMS, in my opinion they just are not COSTCO. I have had A COSTCO CARD for 5 years now, 2 years ago we upgraded to the next level card and as the manager promised it would pay for the membership and it has. Reason for the post is in the last year we have had 2 very interesting things we have watched develop. We shop 2 stores, Lawrenceville & Duluth (we call the mall store) 3-4 times a month. Lawrenceville last year in front of us was the RUDEST SHOPPER, she said it was her husbands card, and her credit card did not work, and it was in her opinion the stores fault. Honestly, this was one of those "YOU SHOULD BOW TO ME WAIT ON MY EVERY NEED" shopper was a JERK. The lady (I DO MEAN LADY) working the register and the man helping her were ROCK STARS. They slayed the DRAGON with service and kindness. They were so polite and did everything but pay for her purchase, and she stormed off. When I got up to the register after a long wait, I chose to wait to see what the DRAGON was up to. I looked at the LADY and stated HOW DARE YOU GIVE THAT PERSON SUCH GREAT SERVICE and we all laughed. DULUTH a very SENIOR CLASSY LADY was having issues with her credit card and she had (aprox $120.00 in grocery items) and only $65.00 in cash. I thought that she was going to cry, she kept apologizing. The Gentleman assisting and the cashier told her THIS IS NOT A PROBLEM, they apologized too those of us in line and turned their attention back to the Elderly Lady.. They asked what she was fixing for dinner, and rang that up, what's for tomorrow, they pulled that out and rang it up. They asked if there was anything else she would need for the next few days, and rang those items up. The register dude said that will give you a few days too get your credit card fixed. She offered to put the other items back and the assistant said "I GOT YOU, MY PLEASURE...SHE LEFT WITH HER DIGNITY IN TACT. I know I am a few years from being that lady. THIS goes way beyond customer service. This was KINDNESS and that is why I listed PEOPLE 1st. Great job, BETTER PEOPLE
Erasmo Sosa
Very inefficient service. took 10 min to have a hot dog? LOL Also there few spaces to seat in. had to stand and
Atmosphere: 3
Food: 5
Service: 1
Lola Crump
For the taste, price and volume of customer (especially the not so nice ones) The Costco food court product and employees are fantastic!!!
Atmosphere: 3
Food: 5
Service: 4
Jim R.
Let me start by saying I'm a huge fan of Costco. However, our visit to Costco at the Mall of Georgia yesterday was a big shock and disappointment. The products and services provided were what my wife and I have grown to expect from any and all Costco's.....we've been members and active supporters since the mid 90s, We live two hours away from our nearest Costco (Greenville South Carolina). The Costco we went to yesterday is two hours and 20 minutes away and we pass 2 Sam's Club's on the way.We arrived at approximately 12 noon yesterday, Saturday, September 9. We knew they would be busy but we didn't expect the chaos we experienced. Yes, there were lots of shoppers and yes, this particular warehouse was going through a restroom remodel (to their credit, the gentleman checking our membership at the door was informing everyone of this, and letting us know where the portable restrooms were located. This part was fine, good communications. The problem was that the management at this warehouse was having shelves restocked, and not just in one place...that would be understandable. We experienced this from the front of the warehouse to the back. In the produce department a worker had the aisle blocked with a pallet of watermelons.....the refrigerated produce room was already blocked off being restocked. This backed up shoppers (families and their carts) into several adjoining aisles. By the time we had made our produce and watermelon selections and waited to get to the fresh meat case, that same Costco employee came by us pulling his pallet jack with the empty watermelon box/crate on a pallet accidentally bumping a shopping cart into my wife. No damage was done, and the employee didn't even know he had done anything wrong.I do understand that scheduling of labor and product deliveries can be a problem in today's market, but as a long-standing Executive/business member of 27+ years. I would suggest that restocking during slow or off hours would go a long way toward "total" customer satisfaction. It's likely I will remain a loyal Costco customer , but continued occurrences like this would entice me to stop at one of the several Sam's Club's that are closer and more convenient to my location. Sam's already provides a several customer conveniences that Costco does not, such as......Early hours for business members only.......Scan and Go apps, allowing customers to bypass the long lines at the cash register.
Hany O.
I went in with my 9 year old niece while my 75 year old parents and 6 year old nephew were waiting in the car in the hot August Georgia sun outside. I had my sister's membership card and they let me in without any questions, I was only getting flowers to put on my sister's grave and that Costco location was unfortunately the closest to the cemetery. I stood in the long line for self check out and waited so long, and finally as it was my turn the worker asked to see the membership card then told me that the member herself had to be present. She was very rude, I tried to lower my voice and explain to her the situation without my niece hearing who is already emotional about her mother's passing. The employee then escalated by asking for the manager to come. At that point I asked my niece to step outside the store so she wouldn't suffer any more of that stress. The manager "Sonya" was somehow more rude than the other employee and didn't seem to care or even listen and just wanted me out pf the store. As if the $13.99 and $9.99 flowers were such a bargain that won't be found anywhere else without a member's card. As I was leaving another employee working at a random cash register for minimum wage loudly called me "a Clown" I honestly wish him the best and hope he faces the same situation I was in today. They probably didn't break any rules or regulations, but the lack of empathy in this place was astonishing to me, I'm sure Costco is not the place to look for empathy but I'm sure nothing would've happened if they just took my money and gave me the flowers. I'm sure they don't care that I will not step foot in another Costco as long as I live. I'm only sharing this because that manager "Sonya", mocked me when I said I will be sharing my experience in a review, I'm aware neither her or Costco will be affected by a review but my experience, and self respect still matters regardless. For a place that champions itself on shopping Wholesale for your family they really don't care about family or their members.
Wen L.
Dealt with another racial profiling employee/supervisor named Randy at the Costco Buford location today. 2nd encounter with him, issues both times. First time he tried to accuse us of theft, 2nd time he gave me a hard time on using my membership when clearly my name and address matched. I've been going there for 22 years and it's just been recently I've have to deal with this type of situation. I kindly request that you thoroughly investigate this matter, holding all individuals involved accountable for their discriminatory actions. Additionally, I urge you to prioritize diversity and inclusion training for your employees to foster an environment of respect, equality, and cultural sensitivity. Emphasizing these values will ensure that your company is a safe and welcoming space for customers of all racial backgrounds.Furthermore, I would appreciate a formal apology for the distress and humiliation caused by this incident. It is my sincere hope that you will take this matter seriously and demonstrate your commitment to eradicating racial profiling within your organization.Please be assured that I am willing to cooperate fully in any investigation and resolution process. I believe that by addressing this issue promptly and transparently, your company can begin to rebuild trust with customers like myself.Thank you for your attention to this matter. I anticipate a swift and satisfactory resolution to this incident. I look forward to hearing from you within 48 hours.
Big J.
I bought a set a four tires from Costco I used approximately 50% of the tire I had 50% left. Tell me why those crooks and thieves. Want to charge me for the new tire at a higher rate without my coupon which when I bought my new tire had a coupon my forget 150 off they do not honor your coupon so by the time everything settled die I pay $204 for my tire guess what they want to charge me $204 after they said they gave me a $77 discount for my original tire. The math doesn't work this is on operated by goddamn thieves and crooks.
Char M.
Our go to spot for a quick bite with the family. Kiddos love the pizza and Hot Dogs!
Felix T.
I cannot believe that costco is making any money. Everything is so cheap, but the best part... the food court!!!! It is my favorite "restaurant" ever. I have never tastes better hot dogs nor better pizza than what costco serves. There is nothing that i dont like ever. I remember being a kid and coming to costco. Its like a taste of my childhood. 10/10 WOULD RECCOMEND!!!
nagi namur safadi
(Translated by Google) They are good and cheap(Original)Son buenas y económicas
over the years, me and my wife have become addicted to going to Costco sometimes just to walk through and see the possible deals in other times for the warranty and their no hassle return. this is a membership we will have forever
Karl Palutke
The $1.50 hotdog is legendary, but the pizza is good as well.
Kristine N.
We found a long black hair baked in our pumpkin pie after my mom pulled it out and had to go back out for dessert
Chad B.
Costco hours and policies are getting a bit tiring. Retailers rise and fall, costco is getting less customer friendly trying to be overly employee friendly, but it doesn't show in service employees provide. They act as if the shoppers should feel 'honored' to be a part of a shopping club vs they should feel grateful we are going there and providing them the ability to have a good job.
If every business would use the customer service model of this company the world would be a better place. When I think of this company I use the 3 "P's" in this order... People, they are the kindest service people in retail, Product, constantly introducing new items at a, Price, the average person can afford. Obviously management got the memo, as a customer we have the power too shop any where. I had a SAMS card for several years, nothing wrong with SAMS, in my opinion they just are not COSTCO. I have had A COSTCO CARD for 5 years now, 2 years ago we upgraded to the next level card and as the manager promised it would pay for the membership and it has. Reason for the post is in the last year we have had 2 very interesting things we have watched develop. We shop 2 stores, Lawrenceville & Duluth (we call the mall store) 3-4 times a month. Lawrenceville last year in front of us was the RUDEST SHOPPER, she said it was her husbands card, and her credit card did not work, and it was in her opinion the stores fault. Honestly, this was one of those "YOU SHOULD BOW TO ME WAIT ON MY EVERY NEED" shopper was a JERK. The lady (I DO MEAN LADY) working the register and the man helping her were ROCK STARS. They slayed the DRAGON with service and kindness. They were so polite and did everything but pay for her purchase, and she stormed off. When I got up to the register after a long wait, I chose to wait to see what the DRAGON was up to. I looked at the LADY and stated HOW DARE YOU GIVE THAT PERSON SUCH GREAT SERVICE and we all laughed. DULUTH a very SENIOR CLASSY LADY was having issues with her credit card and she had (aprox $120.00 in grocery items) and only $65.00 in cash. I thought that she was going to cry, she kept apologizing. The Gentleman assisting and the cashier told her THIS IS NOT A PROBLEM, they apologized too those of us in line and turned their attention back to the Elderly Lady.. They asked what she was fixing for dinner, and rang that up, what's for tomorrow, they pulled that out and rang it up. They asked if there was anything else she would need for the next few days, and rang those items up. The register dude said that will give you a few days too get your credit card fixed. She offered to put the other items back and the assistant said "I GOT YOU, MY PLEASURE...SHE LEFT WITH HER DIGNITY IN TACT. I know I am a few years from being that lady. THIS goes way beyond customer service. This was KINDNESS and that is why I listed PEOPLE 1st. Great job, BETTER PEOPLE
Very inefficient service. took 10 min to have a hot dog? LOL Also there few spaces to seat in. had to stand and
Atmosphere: 3
Food: 5
Service: 1
For the taste, price and volume of customer (especially the not so nice ones) The Costco food court product and employees are fantastic!!!
Atmosphere: 3
Food: 5
Service: 4
Let me start by saying I'm a huge fan of Costco. However, our visit to Costco at the Mall of Georgia yesterday was a big shock and disappointment. The products and services provided were what my wife and I have grown to expect from any and all Costco's.....we've been members and active supporters since the mid 90s, We live two hours away from our nearest Costco (Greenville South Carolina). The Costco we went to yesterday is two hours and 20 minutes away and we pass 2 Sam's Club's on the way.We arrived at approximately 12 noon yesterday, Saturday, September 9. We knew they would be busy but we didn't expect the chaos we experienced. Yes, there were lots of shoppers and yes, this particular warehouse was going through a restroom remodel (to their credit, the gentleman checking our membership at the door was informing everyone of this, and letting us know where the portable restrooms were located. This part was fine, good communications. The problem was that the management at this warehouse was having shelves restocked, and not just in one place...that would be understandable. We experienced this from the front of the warehouse to the back. In the produce department a worker had the aisle blocked with a pallet of watermelons.....the refrigerated produce room was already blocked off being restocked. This backed up shoppers (families and their carts) into several adjoining aisles. By the time we had made our produce and watermelon selections and waited to get to the fresh meat case, that same Costco employee came by us pulling his pallet jack with the empty watermelon box/crate on a pallet accidentally bumping a shopping cart into my wife. No damage was done, and the employee didn't even know he had done anything wrong.I do understand that scheduling of labor and product deliveries can be a problem in today's market, but as a long-standing Executive/business member of 27+ years. I would suggest that restocking during slow or off hours would go a long way toward "total" customer satisfaction. It's likely I will remain a loyal Costco customer , but continued occurrences like this would entice me to stop at one of the several Sam's Club's that are closer and more convenient to my location. Sam's already provides a several customer conveniences that Costco does not, such as......Early hours for business members only.......Scan and Go apps, allowing customers to bypass the long lines at the cash register.
I went in with my 9 year old niece while my 75 year old parents and 6 year old nephew were waiting in the car in the hot August Georgia sun outside. I had my sister's membership card and they let me in without any questions, I was only getting flowers to put on my sister's grave and that Costco location was unfortunately the closest to the cemetery. I stood in the long line for self check out and waited so long, and finally as it was my turn the worker asked to see the membership card then told me that the member herself had to be present. She was very rude, I tried to lower my voice and explain to her the situation without my niece hearing who is already emotional about her mother's passing. The employee then escalated by asking for the manager to come. At that point I asked my niece to step outside the store so she wouldn't suffer any more of that stress. The manager "Sonya" was somehow more rude than the other employee and didn't seem to care or even listen and just wanted me out pf the store. As if the $13.99 and $9.99 flowers were such a bargain that won't be found anywhere else without a member's card. As I was leaving another employee working at a random cash register for minimum wage loudly called me "a Clown" I honestly wish him the best and hope he faces the same situation I was in today. They probably didn't break any rules or regulations, but the lack of empathy in this place was astonishing to me, I'm sure Costco is not the place to look for empathy but I'm sure nothing would've happened if they just took my money and gave me the flowers. I'm sure they don't care that I will not step foot in another Costco as long as I live. I'm only sharing this because that manager "Sonya", mocked me when I said I will be sharing my experience in a review, I'm aware neither her or Costco will be affected by a review but my experience, and self respect still matters regardless. For a place that champions itself on shopping Wholesale for your family they really don't care about family or their members.
Dealt with another racial profiling employee/supervisor named Randy at the Costco Buford location today. 2nd encounter with him, issues both times. First time he tried to accuse us of theft, 2nd time he gave me a hard time on using my membership when clearly my name and address matched. I've been going there for 22 years and it's just been recently I've have to deal with this type of situation. I kindly request that you thoroughly investigate this matter, holding all individuals involved accountable for their discriminatory actions. Additionally, I urge you to prioritize diversity and inclusion training for your employees to foster an environment of respect, equality, and cultural sensitivity. Emphasizing these values will ensure that your company is a safe and welcoming space for customers of all racial backgrounds.Furthermore, I would appreciate a formal apology for the distress and humiliation caused by this incident. It is my sincere hope that you will take this matter seriously and demonstrate your commitment to eradicating racial profiling within your organization.Please be assured that I am willing to cooperate fully in any investigation and resolution process. I believe that by addressing this issue promptly and transparently, your company can begin to rebuild trust with customers like myself.Thank you for your attention to this matter. I anticipate a swift and satisfactory resolution to this incident. I look forward to hearing from you within 48 hours.
I bought a set a four tires from Costco I used approximately 50% of the tire I had 50% left. Tell me why those crooks and thieves. Want to charge me for the new tire at a higher rate without my coupon which when I bought my new tire had a coupon my forget 150 off they do not honor your coupon so by the time everything settled die I pay $204 for my tire guess what they want to charge me $204 after they said they gave me a $77 discount for my original tire. The math doesn't work this is on operated by goddamn thieves and crooks.
Our go to spot for a quick bite with the family. Kiddos love the pizza and Hot Dogs!
I cannot believe that costco is making any money. Everything is so cheap, but the best part... the food court!!!! It is my favorite "restaurant" ever. I have never tastes better hot dogs nor better pizza than what costco serves. There is nothing that i dont like ever. I remember being a kid and coming to costco. Its like a taste of my childhood. 10/10 WOULD RECCOMEND!!!
(Translated by Google) They are good and cheap(Original)Son buenas y económicas
Restaurantji Recommends
Super rude staff at the food court.
over the years, me and my wife have become addicted to going to Costco sometimes just to walk through and see the possible deals in other times for the warranty and their no hassle return. this is a membership we will have forever
The $1.50 hotdog is legendary, but the pizza is good as well.
We found a long black hair baked in our pumpkin pie after my mom pulled it out and had to go back out for dessert
Costco hours and policies are getting a bit tiring. Retailers rise and fall, costco is getting less customer friendly trying to be overly employee friendly, but it doesn't show in service employees provide. They act as if the shoppers should feel 'honored' to be a part of a shopping club vs they should feel grateful we are going there and providing them the ability to have a good job.