Dunkin'
5870 Cumming Hwy NE, Sugar Hill
(770) 904-1171
Recent Reviews
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Their drinks have no taste due to being water down. They say that’s the recipe they get from owner but you go to ANY other Dunkin and their drinks taste like coffee, sweet and bold coffee. Some of their food items are ok, depends on who cooks them.
1 star for their effort.
Food: 1
I won’t ever waste my time here again. I ordered hash browns and a Dunkin wrap only to get 4, I am not exaggerating, 4 stale hash brown rounds and the wrap looked like cat puke and was so stale I had to rip it with my teeth. Needless to say it was all thrown away. Don’t waste your time here. Choose another location further down the road.
Atmosphere: 1
Food: 1
Service: 2
Just sold me a cold, hard, bacon,egg, cheese croissant in the drive-thru. I’m way on my journey and not able to go back.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Croissant
I usually come here and have a good experience. This time my hash brown looks like it had mold in it…
Food: 1
Service: 2
They don't use liquid sugar, like all other Dunkin locations.
Atmosphere: 4
Food: 1
Service: 4
I placed my order and needed to use the restroom. I was told the men’s was out of order and to use the women’s room. A male employee was coming out as I was going in. I thought I was in a third world country. There were dried, crusted feces all along the rim of the toilet and the trash can was overflowing. I couldn’t believe an employee had just come out and not dealt with the filth. I’m guessing that toilet hadn’t been cleaned in weeks. I wonder if the health department needs to check the food prep area if this is what management thinks is normal?
Atmosphere: 1
Food: 2
Service: 1
They have a younger boy in the window who is always on his phone and always has an attitude. When I ordered my food at window he gave me my food and change. I asked to order a muffin and realized he only put 1 order of hash browns when it was 2! When I told him he argued me down saying “no I heard one” I work in customer service. When I gave him money back to add another order of hash browns he orders another muffin. When I realized I didn’t get my order of hashbrowns I came back INSIDE and he said “ you asked for 2 muffins” now with a nasty attitude and EVERYBODY on their phones. STILL trying to argue me down. His attitude at 10 in the morning is disgusting and should be in the back somewhere. I will be disputing this charge and not coming back! Customer service is HORRIBLE. And food was COLD.
Atmosphere: 1
Food: 3
Service: 1
Come here at least once or twice a week, it’s always very good and consistent! Friendly staff as well!
Atmosphere: 5
Food: 5
Service: 5
we're "regulars" for "blasts" and Dunkin's very generous pup cups! my pup even recognizes our neighborhood DD! she thinks we're only pulling in just for her (shhh! we really are, tho)
Food: 5
Service: 5
This place is consistently so disgusting and rude that I, as a lifelong Dunkie drinker, will never go back.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
The person who took our order seemed aggravated and bothered by us being there. Figured the guy was just having a bad day. But the issue was the same attitude was given to the food. The hash browns were not cooked at all, they were colder than room temperature. There was hardly any cream cheese on the bagel.
Atmosphere: 5
Food: 1
Service: 1
Just left a few minutes ago, it’s my 4th time here as I live down the street & keep giving this place a chance. Hashbrowns are dark and room temperature. And my coffee has always tasted like warm milk. Consistently bad. A waste of money drive to the nearest one that’s only 5 minutes away.
Atmosphere: 4
Food: 1
Service: 3
we're "regulars" for "blasts" and Dunkin's very generous pup cups! my pup even recognizes our neighborhood DD! she thinks we're only pulling in just for her (shhh! we really are, tho)
Food: 5
Service: 5
the food was rubbery, they gave me the wrong sandwich, the cold brew tastes reminiscent of petrol, and the men were just rude.
Atmosphere: 1
Food: 1
Service: 1
The lady at the window was rude. I gave her my card and she snatched it out of my hand with an attitude. I forgot to order a drink for my son and she told me to go around. I was going to do it but her attitude wasn’t very pleasant, I made my decision to not go back ever again to this place.
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