Just got home from work & my son asked me for some ice cream, I drove to the nearest store without noticing their hours, they were closed but the young gentleman saw me with my son & opened the door for us, he was friendly, helpful & patient with my 5 year old son, I recommend visiting this family friendly store.
Atmosphere: 5
Food: 5
Service: 5
T C
They took care of us
Atmosphere: 5
Food: 5
Service: 5
Taniazehra Momin
Great service and good quality of donut
Atmosphere: 5
Food: 5
Service: 5
Carolina Fernandez
When this location (Sugar Hill) opened up a few years ago, they had excellent customer service and rarely messed up orders, if at all. Not sure what happened or when that changed, but here it is.
I went through the drive thru June 12th at 7:30am. I ordered 2 bacon and egg wakeup wraps with no cheese and a glazed donut. I confirmed with the attendant on the speaker NO CHEESE, because my hatred for American cheese runs deep and I don't want it all over my food. Something told me to verify again when I pulled up to the window. So, I get to the window and the attendant doesn't greet me, just tells me my total and takes my payment while she's chit chatting with the other drive thru attendant. I once again confirmed with her my order, 2 bacon and egg wakeup wraps, no cheese. She said yes, no cheese. Now, I should've opened my bag and checked my food, but I was kind of in a rush and had to go get air in one of my tires, so I didn't check. Tell me why I grab one of my wakeup wraps and there's melted American cheese all over it? I won't lie, I had a crash out in the car by myself about this. Anyway, I talk myself off the ledge and convince myself it's not a big deal, it's too late to go back, and I'll just eat them. So I bite into the first wrap and something is off, but I take another bite. After the second bite, I realize there is NO EGG in the BACON AND EGG wrap I ordered. Just bacon and cheese. It literally felt like I was eating salt out of a spoon. I then checked the second wrap and same thing. Can someone please explain to me the obsession with putting cheese, especially American cheese, on everything? Because it's not just Dunkin, it's literally everywhere.
Anyway, they get 2 stars because the donut was delicious and fresh. The customer service could have been better. After the attendant handed me my food, prepared incorrectly, she didn't say boo, just turned around and continued her conversation with the other attendant.
Atmosphere: 1
Food: 1
Service: 1
A. Shea Hall
Service has gotten worse here and they never hear people right over the speaker in the drive through.
Atmosphere: 2
Food: 3
Service: 2
Sehul Choksi
We ordered hot coffee, donuts, bagel with cream cheese, pretzel slider and iced vanilla latte. All of it had a bad taste. Coffee and hashbrown had a bad burnt taste. Overall, food quality has degraded at this location.
Atmosphere: 3
Food: 1
Service: 3
Recommended dishes: Iced Dunkalatte, Bagel
Luis Aguero
I would say across the board Dunkin’ Donuts false advertises. “Brown sugar” shaken Expresso.
You think you’re just getting brown sugar, expresso, oat milk and or milk with ice.
Nope… they are feeding you brown sugar syrup with and additive. “Potassium Sorbate - a preservative” - FDA approved but is still toxic on the body and is banned in the EU and should be here as well.
Service at this location is pretty good and friendly. However I don’t enjoy finding out I’m not actually getting brown sugar and with additives.
Atmosphere: 3
Food: 1
Service: 3
Natalia Hulsey
Their drinks have no taste due to being water down. They say that’s the recipe they get from owner but you go to ANY other Dunkin and their drinks taste like coffee, sweet and bold coffee. Some of their food items are ok, depends on who cooks them. 1 star for their effort.
I won’t ever waste my time here again. I ordered hash browns and a Dunkin wrap only to get 4, I am not exaggerating, 4 stale hash brown rounds and the wrap looked like cat puke and was so stale I had to rip it with my teeth. Needless to say it was all thrown away. Don’t waste your time here. Choose another location further down the road.
Atmosphere: 1
Food: 1
Service: 2
Marla King
Just sold me a cold, hard, bacon,egg, cheese croissant in the drive-thru. I’m way on my journey and not able to go back.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Croissant
Raven Riley
I usually come here and have a good experience. This time my hash brown looks like it had mold in it…
Food: 1
Service: 2
Amanda Holt
They don't use liquid sugar, like all other Dunkin locations.
Atmosphere: 4
Food: 1
Service: 4
David Spell
I placed my order and needed to use the restroom. I was told the men’s was out of order and to use the women’s room. A male employee was coming out as I was going in. I thought I was in a third world country. There were dried, crusted feces all along the rim of the toilet and the trash can was overflowing. I couldn’t believe an employee had just come out and not dealt with the filth. I’m guessing that toilet hadn’t been cleaned in weeks. I wonder if the health department needs to check the food prep area if this is what management thinks is normal?
Quick and easy, great WiFi, and spacious.
Atmosphere: 5
Food: 5
Service: 5
very rude customer service
Just got home from work & my son asked me for some ice cream, I drove to the nearest store without noticing their hours, they were closed but the young gentleman saw me with my son & opened the door for us, he was friendly, helpful & patient with my 5 year old son, I recommend visiting this family friendly store.
Atmosphere: 5
Food: 5
Service: 5
They took care of us
Atmosphere: 5
Food: 5
Service: 5
Great service and good quality of donut
Atmosphere: 5
Food: 5
Service: 5
When this location (Sugar Hill) opened up a few years ago, they had excellent customer service and rarely messed up orders, if at all. Not sure what happened or when that changed, but here it is.
I went through the drive thru June 12th at 7:30am. I ordered 2 bacon and egg wakeup wraps with no cheese and a glazed donut. I confirmed with the attendant on the speaker NO CHEESE, because my hatred for American cheese runs deep and I don't want it all over my food. Something told me to verify again when I pulled up to the window. So, I get to the window and the attendant doesn't greet me, just tells me my total and takes my payment while she's chit chatting with the other drive thru attendant. I once again confirmed with her my order, 2 bacon and egg wakeup wraps, no cheese. She said yes, no cheese. Now, I should've opened my bag and checked my food, but I was kind of in a rush and had to go get air in one of my tires, so I didn't check. Tell me why I grab one of my wakeup wraps and there's melted American cheese all over it? I won't lie, I had a crash out in the car by myself about this. Anyway, I talk myself off the ledge and convince myself it's not a big deal, it's too late to go back, and I'll just eat them. So I bite into the first wrap and something is off, but I take another bite. After the second bite, I realize there is NO EGG in the BACON AND EGG wrap I ordered. Just bacon and cheese. It literally felt like I was eating salt out of a spoon. I then checked the second wrap and same thing. Can someone please explain to me the obsession with putting cheese, especially American cheese, on everything? Because it's not just Dunkin, it's literally everywhere.
Anyway, they get 2 stars because the donut was delicious and fresh. The customer service could have been better. After the attendant handed me my food, prepared incorrectly, she didn't say boo, just turned around and continued her conversation with the other attendant.
Atmosphere: 1
Food: 1
Service: 1
Service has gotten worse here and they never hear people right over the speaker in the drive through.
Atmosphere: 2
Food: 3
Service: 2
We ordered hot coffee, donuts, bagel with cream cheese, pretzel slider and iced vanilla latte. All of it had a bad taste. Coffee and hashbrown had a bad burnt taste. Overall, food quality has degraded at this location.
Atmosphere: 3
Food: 1
Service: 3
Recommended dishes: Iced Dunkalatte, Bagel
I would say across the board Dunkin’ Donuts false advertises. “Brown sugar” shaken Expresso.
You think you’re just getting brown sugar, expresso, oat milk and or milk with ice.
Nope… they are feeding you brown sugar syrup with and additive. “Potassium Sorbate - a preservative” - FDA approved but is still toxic on the body and is banned in the EU and should be here as well.
Service at this location is pretty good and friendly.
However I don’t enjoy finding out I’m not actually getting brown sugar and with additives.
Atmosphere: 3
Food: 1
Service: 3
Their drinks have no taste due to being water down. They say that’s the recipe they get from owner but you go to ANY other Dunkin and their drinks taste like coffee, sweet and bold coffee. Some of their food items are ok, depends on who cooks them.
1 star for their effort.
Food: 1
Restaurantji Recommends
I won’t ever waste my time here again. I ordered hash browns and a Dunkin wrap only to get 4, I am not exaggerating, 4 stale hash brown rounds and the wrap looked like cat puke and was so stale I had to rip it with my teeth. Needless to say it was all thrown away. Don’t waste your time here. Choose another location further down the road.
Atmosphere: 1
Food: 1
Service: 2
Just sold me a cold, hard, bacon,egg, cheese croissant in the drive-thru. I’m way on my journey and not able to go back.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Croissant
I usually come here and have a good experience. This time my hash brown looks like it had mold in it…
Food: 1
Service: 2
They don't use liquid sugar, like all other Dunkin locations.
Atmosphere: 4
Food: 1
Service: 4
I placed my order and needed to use the restroom. I was told the men’s was out of order and to use the women’s room. A male employee was coming out as I was going in. I thought I was in a third world country. There were dried, crusted feces all along the rim of the toilet and the trash can was overflowing. I couldn’t believe an employee had just come out and not dealt with the filth. I’m guessing that toilet hadn’t been cleaned in weeks. I wonder if the health department needs to check the food prep area if this is what management thinks is normal?
Atmosphere: 1
Food: 2
Service: 1
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