This is my first time writing a review. I ordered a chai latte and a coffee, and both tasted like plain milk and sugar with no real flavor. Unfortunately, this was our third visit to this location, and we haven’t seen any improvement. I really hope management takes feedback seriously and makes some changes.
Alyssa Q
I got an apple fritter and it was raw???? Coffee was nasty too.
Atmosphere: 2
Food: 1
Service: 1
Kenneth Blanchard
Came here to grab some coffee before work ….. was not greeted . I understand that drive thru was busy however …. Nobody said anything to me waiting there for 5 mins & didn’t even get to order I ended up walking out .
Service: 1
Heidi Ashurst
We used to frequent this Dunkin after moving to the area but have recently been going out of our way to go elsewhere or to other locations. The staff has recently changed, I don’t know if management has either but they are clearly untrained and rude on top of that.
We got no response after waiting in the drive through for 10 minutes. We then went inside to find 4 people waiting on orders. During this time someone managed to get served in the drive though and their order got pushed ahead of 4 people and myself waiting in the store. Others started to walk in and this is when I realized I’d be waiting another 20 plus minutes on top of the 30 I had already been waiting so I left with nothing.
Cut your losses and skip this store. Hope they manage to train their new staff.
Service: 1
Straight Up Music
What is happening at this Dunkin’ Donuts drive-thru is nothing short of embarrassing.
Customers are camping at the window for 15–20 minutes at a time, holding everyone else hostage while your operation visibly falls apart behind the glass. This isn’t a steakhouse. It’s coffee. If it takes nearly half an hour to hand someone a drink and a bag, something is seriously broken.
There is no urgency, no organization, and apparently no basic understanding of what a drive-thru is supposed to be. Watching one car sit there indefinitely while the line grows longer is infuriating — and honestly insulting to every customer who assumed Dunkin’ knew how to function as a fast-service business.
Either the staff is wildly untrained, management is asleep at the wheel, or both. Whatever the reason, the result is the same: a complete failure to deliver the bare minimum expectation of speed. If your employees can’t handle orders without turning the drive-thru into a parking lot, they shouldn’t be running one.
Dunkin’ brands itself around convenience and efficiency. Right now, this location delivers neither — just wasted time, frustration, and the growing realization that stopping here was a mistake.
Fix your processes. Train your staff. Enforce window times. Or stop pretending this location is capable of serving customers efficiently. Because at this point, the incompetence is impossible to ignore.
I will not be returning unless something actually changes — and judging by how things are currently run, I won’t be the only one.
Atmosphere: 1
Food: 1
Service: 1
Sekhda Rutvik
I was at the dunkin at 9:26 and they didn’t take my order for 10 min and then when i got the window they gave a bagel with plain crean cheese but a ordered veggie cream cheese. And even if they are out, they should let me know about the cream cheese.never coming again!!!!! And there was very little cream cheese compared to other Dunkins.
Atmosphere: 1
Food: 1
Service: 1
Lateesha Lynne
I have visited a few times and they have the worse customer service. Everyone acts as if you picked this job for them and they are upset with your selection. I will not be returning to this location.
Jordan Rushing
Drinks were terrible and tasted like water. Refused to refund my purchase.
Atmosphere: 1
Food: 1
Service: 1
Tom Andre Real Estate - Atlanta
I love Dunkin and frequent them often. Not only that, this was my first job. But, this particular place looks so dirty, I passed on it. From the windows, bathrooms… everything I could see. Just not worthy of my ordering here. Sorry, but this place needs a overhaul
Food: 1
Carla Diaz
I waited at the drive thru for a long time. They have a long waiting line in the store and at the drive thru. They didn’t explain if there was a problem or something, they kept making people wait.
Management and Staff were super awesome and helpful. I ordered my wife’s food wrong and if you know my wife I’d caught a beating when I got home. Manager was super nice about it and even said he understood so it was no big deal. Will definitely be back to this Dunkin…….
Atmosphere: 5
Food: 5
Service: 5
Rosamaria Escamilla
Ordered a cappuccino and they ended giving me just a regular coffee that’s tasted so bad looked like mud water 🥴 don’t get me started on the avocado bacon toast.
Tiffani Hughes
The worst Dunkin in Gwinnett , your order is always wrong , they are extremely slow, sandwiches served cold.
Atmosphere: 1
Food: 1
Service: 1
Charisse West
I had a terrible experience today when I went to Dunkin on November 11 around 8:20 AM the black guy had a very nasty attitude. I asked him for a new lid before he handed it to me, I asked him was his hands clean because I had seen him just take his hands out of his hoodie and he did not have on gloves and he picked up another top to put onto my drink. He then said to me “my hands are clean. I’m not the one who fixed your drink, so don’t have an attitude with me” I told him “ I don’t have an attitude. I’m a customer with a dirty lid.” Then when he gave me a new top, he just put the lid on the drink without even properly securing it, and the drink spilled all over my hand and he just walked away. Another lady came out of nowhere and apologized for his behavior. He should not be working in customer service or around food or beverages I am a very loyal customer to Dunkin and I do not appreciate this Customer service at all. It is unacceptable.
Day 2 review: 11/12/25
Today the young black man was very nice and helpful so I think it was huge misunderstanding and also it’s mainly the team leader. She is not in control and disorganized. He didn’t even know my ticket came in bc she just laid it on the counter so I had to wait extra long for my order that I PRE ORDERED before arriving while the people in the drive through were their main concern. The female short lady or team leader needs major WORK!
Ziwa Dinero
Extremely rude ! I politely asked for my sandwhich to be remade less toasted he refused , went back and forth that theirs no possible way to remake it less toasted. That huge blanket statement isn’t gonna make me smile and leave with a burnt sandwich obviously so I clarify “theirs no way you can change the setting or stop the timer sooner?” He said nope. (This is my usual order, they do not come this way and you definitely are able to toast it less or stop the timer sooner. In the rare occasion I’ve received a burnt bagel, I’ve never heard of a dunkin employee unable to remake it less toasted. You do not need to burn it to charcoal with your hands tied behind your back)
Then after I politely asked about just stopping the timer sooner he was like “I can refund you if you want idk” like I’m being difficult. When I asked for his name he said he was the manager makes sense his pride is probably through the roof with all the complaints but I was so friendly and empathetic and open to alternatives so the hostility and offering me a refund mid convo was uncalled for. Eventually after I realized he’s too focused on arguing I just suggested he remake it with a croissant instead and he rolled his eyes and said he has a line… like dude you’re holding me up. There was no cars when I first came back, you chose to argue and lie, didn’t provide an alternative other than a refund, was defensive.. like I would’ve been gone! Trust me I don’t wanna sit up here complaining. I actually felt bad til he started treating me like a Karen when I was being nice.
This is my first time writing a review. I ordered a chai latte and a coffee, and both tasted like plain milk and sugar with no real flavor. Unfortunately, this was our third visit to this location, and we haven’t seen any improvement. I really hope management takes feedback seriously and makes some changes.
I got an apple fritter and it was raw???? Coffee was nasty too.
Atmosphere: 2
Food: 1
Service: 1
Came here to grab some coffee before work ….. was not greeted . I understand that drive thru was busy however …. Nobody said anything to me waiting there for 5 mins & didn’t even get to order I ended up walking out .
Service: 1
We used to frequent this Dunkin after moving to the area but have recently been going out of our way to go elsewhere or to other locations. The staff has recently changed, I don’t know if management has either but they are clearly untrained and rude on top of that.
We got no response after waiting in the drive through for 10 minutes. We then went inside to find 4 people waiting on orders. During this time someone managed to get served in the drive though and their order got pushed ahead of 4 people and myself waiting in the store. Others started to walk in and this is when I realized I’d be waiting another 20 plus minutes on top of the 30 I had already been waiting so I left with nothing.
Cut your losses and skip this store. Hope they manage to train their new staff.
Service: 1
What is happening at this Dunkin’ Donuts drive-thru is nothing short of embarrassing.
Customers are camping at the window for 15–20 minutes at a time, holding everyone else hostage while your operation visibly falls apart behind the glass. This isn’t a steakhouse. It’s coffee. If it takes nearly half an hour to hand someone a drink and a bag, something is seriously broken.
There is no urgency, no organization, and apparently no basic understanding of what a drive-thru is supposed to be. Watching one car sit there indefinitely while the line grows longer is infuriating — and honestly insulting to every customer who assumed Dunkin’ knew how to function as a fast-service business.
Either the staff is wildly untrained, management is asleep at the wheel, or both. Whatever the reason, the result is the same: a complete failure to deliver the bare minimum expectation of speed. If your employees can’t handle orders without turning the drive-thru into a parking lot, they shouldn’t be running one.
Dunkin’ brands itself around convenience and efficiency. Right now, this location delivers neither — just wasted time, frustration, and the growing realization that stopping here was a mistake.
Fix your processes. Train your staff. Enforce window times. Or stop pretending this location is capable of serving customers efficiently. Because at this point, the incompetence is impossible to ignore.
I will not be returning unless something actually changes — and judging by how things are currently run, I won’t be the only one.
Atmosphere: 1
Food: 1
Service: 1
I was at the dunkin at 9:26 and they didn’t take my order for 10 min and then when i got the window they gave a bagel with plain crean cheese but a ordered veggie cream cheese. And even if they are out, they should let me know about the cream cheese.never coming again!!!!! And there was very little cream cheese compared to other Dunkins.
Atmosphere: 1
Food: 1
Service: 1
I have visited a few times and they have the worse customer service. Everyone acts as if you picked this job for them and they are upset with your selection. I will not be returning to this location.
Drinks were terrible and tasted like water. Refused to refund my purchase.
Atmosphere: 1
Food: 1
Service: 1
I love Dunkin and frequent them often. Not only that, this was my first job. But, this particular place looks so dirty, I passed on it. From the windows, bathrooms… everything I could see. Just not worthy of my ordering here. Sorry, but this place needs a overhaul
Food: 1
I waited at the drive thru for a long time. They have a long waiting line in the store and at the drive thru. They didn’t explain if there was a problem or something, they kept making people wait.
Restaurantji Recommends
Management and Staff were super awesome and helpful. I ordered my wife’s food wrong and if you know my wife I’d caught a beating when I got home. Manager was super nice about it and even said he understood so it was no big deal. Will definitely be back to this Dunkin…….
Atmosphere: 5
Food: 5
Service: 5
Ordered a cappuccino and they ended giving me just a regular coffee that’s tasted so bad looked like mud water 🥴 don’t get me started on the avocado bacon toast.
The worst Dunkin in Gwinnett , your order is always wrong , they are extremely slow, sandwiches served cold.
Atmosphere: 1
Food: 1
Service: 1
I had a terrible experience today when I went to Dunkin on November 11 around 8:20 AM the black guy had a very nasty attitude. I asked him for a new lid before he handed it to me, I asked him was his hands clean because I had seen him just take his hands out of his hoodie and he did not have on gloves and he picked up another top to put onto my drink. He then said to me “my hands are clean. I’m not the one who fixed your drink, so don’t have an attitude with me” I told him “ I don’t have an attitude. I’m a customer with a dirty lid.” Then when he gave me a new top, he just put the lid on the drink without even properly securing it, and the drink spilled all over my hand and he just walked away. Another lady came out of nowhere and apologized for his behavior. He should not be working in customer service or around food or beverages I am a very loyal customer to Dunkin and I do not appreciate this Customer service at all. It is unacceptable.
Day 2 review: 11/12/25
Today the young black man was very nice and helpful so I think it was huge misunderstanding and also it’s mainly the team leader. She is not in control and disorganized. He didn’t even know my ticket came in bc she just laid it on the counter so I had to wait extra long for my order that I PRE ORDERED before arriving while the people in the drive through were their main concern. The female short lady or team leader needs major WORK!
Extremely rude ! I politely asked for my sandwhich to be remade less toasted he refused , went back and forth that theirs no possible way to remake it less toasted. That huge blanket statement isn’t gonna make me smile and leave with a burnt sandwich obviously so I clarify “theirs no way you can change the setting or stop the timer sooner?” He said nope. (This is my usual order, they do not come this way and you definitely are able to toast it less or stop the timer sooner. In the rare occasion I’ve received a burnt bagel, I’ve never heard of a dunkin employee unable to remake it less toasted. You do not need to burn it to charcoal with your hands tied behind your back)
Then after I politely asked about just stopping the timer sooner he was like “I can refund you if you want idk” like I’m being difficult. When I asked for his name he said he was the manager makes sense his pride is probably through the roof with all the complaints but I was so friendly and empathetic and open to alternatives so the hostility and offering me a refund mid convo was uncalled for. Eventually after I realized he’s too focused on arguing I just suggested he remake it with a croissant instead and he rolled his eyes and said he has a line… like dude you’re holding me up. There was no cars when I first came back, you chose to argue and lie, didn’t provide an alternative other than a refund, was defensive.. like I would’ve been gone! Trust me I don’t wanna sit up here complaining. I actually felt bad til he started treating me like a Karen when I was being nice.
Food: 1
Service: 1
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