I came in with a friend to meet up for some coffee. When I approached the register, the cashier was initially friendly. I ordered a classic coffee. Paid for my purchase (mind you this was before my app would load and I could scan for points which she saw me attempting). Before the transaction was even complete, another employee brought an iced coffee and tried to hand it to me. I politely said that’s not what I ordered and in a huff the original girl said I’m not dealing with this and walked away. She was beyond rude. You need to retrain your staff, Einsteins. This is unacceptable and will cause me to pick elsewhere in the future.
Atmosphere: 2
Food: 3
Service: 1
Scott Pearse
Love Einstein and always have, but if y'all don't start actually mixing up the iced mochas I'm going to end up somewhere else! The last 4 times the chocolate syrup just sits at the bottom, 1/2 an inch thick. It just looks sloppy and is irritating to have to fix myself with a straw.
Atmosphere: 5
Food: 3
Service: 5
max gonzalez
Ethan was amazing. Definitely will be returning to this Einsteins bagel simply because of their customer service! I made a mistake with my order and they did not hesitate to make it right! Food is also amazing!
Atmosphere: 5
Food: 5
Service: 5
Kierra Webb
Don’t come here if you have somewhere to be. Doesn’t matter if you are the only person in the drive thru or if there is a line. The service is going to be SLOW. Customer service is below average and cashiers have no personality. They also hand you your order without a to go bag and napkins on top of your food. I come here before work (at-least 15-20 minutes and i work across the street) and i still manage to end up rushing to work due to how slow the service is. Also the cashier told me to tap my phone not even realizing the machine wasn’t even ready to accept payment, once i brought it to her attention she then said tap again. And the machine is so far from your car you have to open your door to reach it. I may not be back if improvements are not made
Atmosphere: 1
Food: 3
Service: 1
Anashie Gonzalez
Avoid this location unless you want to just be upset about the whole experience!!!!!!I’ve been coming here for a while now because it’s near my house which allows for “nicer” on the road breakfast.After today I’ll take my money elsewhere or a different location. The staff is so rude and 99% of the time just seem annoyed to be doing their job. The quality of the food is inconsistent, sometimes warm and sometimes cold.Today however I waited around 8 minutes after paying for a Bacon, Avocado& Tomato Bagel.(drive thru empty)So I’m thinking okay they must be preparing it. Drive away and it was cold, probably just sitting on a counter.
Atmosphere: 1
Food: 1
Service: 1
bravoleader27
I have gone to this Einstein Bagel three times now and may not go again. The good side is that the food is fresh and a step up from some other fast food restaurants. However, that freshness comes with a steep enough price that I don't think it's truly worth it. I have enjoyed the food each time, but felt that I didn't get my money's worth. Another thing that bugged me is that when placing a mobile order the staff seem to want a long time to prepare your meal...it's a bagel and coffee. Finally I have tried a different coffee drink each time and all three drinks had more cream than coffee, which may be a preference thing, but something that I didn't really enjoy. Overall, I'm giving three stars seeing that a lot of my feelings are preference based, but the creamer could be less, the staff could be a little more realistic, and the price could be a little lower.
Atmosphere: 3
Food: 4
Service: 3
Sabine Charveron
BEST bagels! Always fresh, deliciously prepared. Too bad they aren't any closer to
Atmosphere: 4
Food: 5
Service: 5
Chloe K
Good selection. Very clean. Good coffee. Typical bagel shop.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Half Dozen Bagel Box
robert engstrom
Best bagels I can find around here. Reasonable price.
We come Here regularly to get breakfast. Today it took 25 minutes and us asking the employees three times where our order was to finally get our food made for us. That’s insane. Also, not a single table was cleaned. We had to clean our own table to be able to sit and eat.
Atmosphere: 2
Food: 4
Service: 1
This L.
Eh... got the All Nighter with chipotle and it really was just bacon, egg and cheese. Like, hit me with it! I want chipotle!!! Paid extra for a "Signature Egg Sandwich" and it is nothing different than anything cheaper. Regularly have the Apple Cinnamon Gourmet bagel on the menu but RARELY has this available. Super disappointing.
Marthalicia Martinez-Bell
This location is really great; easy on and off from Buford. Initially drive-thru was a little confusing and the concrete bumpy but the service makes up for it. I LOVE their chorizo sunrise and chai tea.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chorizo Sunrise, Bagels
Alan H
Garden avocado ? egg ? sandwich was great.?? Highly recommended. Coffee not so much.
I came in with a friend to meet up for some coffee. When I approached the register, the cashier was initially friendly. I ordered a classic coffee. Paid for my purchase (mind you this was before my app would load and I could scan for points which she saw me attempting). Before the transaction was even complete, another employee brought an iced coffee and tried to hand it to me. I politely said that’s not what I ordered and in a huff the original girl said I’m not dealing with this and walked away. She was beyond rude. You need to retrain your staff, Einsteins. This is unacceptable and will cause me to pick elsewhere in the future.
Atmosphere: 2
Food: 3
Service: 1
Love Einstein and always have, but if y'all don't start actually mixing up the iced mochas I'm going to end up somewhere else! The last 4 times the chocolate syrup just sits at the bottom, 1/2 an inch thick. It just looks sloppy and is irritating to have to fix myself with a straw.
Atmosphere: 5
Food: 3
Service: 5
Ethan was amazing. Definitely will be returning to this Einsteins bagel simply because of their customer service! I made a mistake with my order and they did not hesitate to make it right! Food is also amazing!
Atmosphere: 5
Food: 5
Service: 5
Don’t come here if you have somewhere to be. Doesn’t matter if you are the only person in the drive thru or if there is a line. The service is going to be SLOW. Customer service is below average and cashiers have no personality. They also hand you your order without a to go bag and napkins on top of your food. I come here before work (at-least 15-20 minutes and i work across the street) and i still manage to end up rushing to work due to how slow the service is. Also the cashier told me to tap my phone not even realizing the machine wasn’t even ready to accept payment, once i brought it to her attention she then said tap again. And the machine is so far from your car you have to open your door to reach it. I may not be back if improvements are not made
Atmosphere: 1
Food: 3
Service: 1
Avoid this location unless you want to just be upset about the whole experience!!!!!!I’ve been coming here for a while now because it’s near my house which allows for “nicer” on the road breakfast.After today I’ll take my money elsewhere or a different location. The staff is so rude and 99% of the time just seem annoyed to be doing their job. The quality of the food is inconsistent, sometimes warm and sometimes cold.Today however I waited around 8 minutes after paying for a Bacon, Avocado& Tomato Bagel.(drive thru empty)So I’m thinking okay they must be preparing it. Drive away and it was cold, probably just sitting on a counter.
Atmosphere: 1
Food: 1
Service: 1
I have gone to this Einstein Bagel three times now and may not go again. The good side is that the food is fresh and a step up from some other fast food restaurants. However, that freshness comes with a steep enough price that I don't think it's truly worth it. I have enjoyed the food each time, but felt that I didn't get my money's worth. Another thing that bugged me is that when placing a mobile order the staff seem to want a long time to prepare your meal...it's a bagel and coffee. Finally I have tried a different coffee drink each time and all three drinks had more cream than coffee, which may be a preference thing, but something that I didn't really enjoy. Overall, I'm giving three stars seeing that a lot of my feelings are preference based, but the creamer could be less, the staff could be a little more realistic, and the price could be a little lower.
Atmosphere: 3
Food: 4
Service: 3
BEST bagels! Always fresh, deliciously prepared. Too bad they aren't any closer to
Atmosphere: 4
Food: 5
Service: 5
Good selection. Very clean. Good coffee. Typical bagel shop.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Half Dozen Bagel Box
Best bagels I can find around here. Reasonable price.
Atmosphere: 5
Food: 5
Service: 5
We always get amazing food and service here!!!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Delicious as always. Great service. Great
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Breakfast Sandwich, Bacon Avocado & Tomato Breakfast Egg White Sandwich, Avocado Toast, Smoked Salmon, Blueberry, Avocado Egg Lettuce and Tomato
We come Here regularly to get breakfast. Today it took 25 minutes and us asking the employees three times where our order was to finally get our food made for us. That’s insane. Also, not a single table was cleaned. We had to clean our own table to be able to sit and eat.
Atmosphere: 2
Food: 4
Service: 1
Eh... got the All Nighter with chipotle and it really was just bacon, egg and cheese. Like, hit me with it! I want chipotle!!! Paid extra for a "Signature Egg Sandwich" and it is nothing different than anything cheaper. Regularly have the Apple Cinnamon Gourmet bagel on the menu but RARELY has this available. Super disappointing.
This location is really great; easy on and off from Buford. Initially drive-thru was a little confusing and the concrete bumpy but the service makes up for it. I LOVE their chorizo sunrise and chai tea.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chorizo Sunrise, Bagels
Garden avocado ? egg ? sandwich was great.?? Highly recommended. Coffee not so much.