Firehouse Subs Mall of Georgia

Door dash order came with side of chips instead of mac and cheese. Paid $5+ for small bag of chips; called 11 times and they never answered to correct this issue

Food: 5

Service: 2

Yall have the laziest workers, I was waiting on a DoorDash order for 15 minutes while I was being told “it’s being made” while it was just sitting by the register. I tried to get another worker’s attention but she was too busy listening to her music overall 1 star unfortunately.

Service: 1

I never thought I’d say this, but they should’ve left this a Krystal burger.

Atmosphere: 1

Food: 1

Service: 1

I went by this location on my lunch break and noticed 3 employees working inside. No one acknowledged me. I stood back momentarily while deciding what I wanted. Then I walked up to the counter to order. Nobody came to take my order. At one point a young male came toward the register, taking his gloves off. I thought he was about to take my order but he simply walked by me without speaking and went to the bathroom. I walked out. They were not busy inside and I only saw 1 car in the drive thru. I'll eat somewhere else.

This place is 3 for 3 on ruining the rest of my day.

Atmosphere: 4

Food: 1

Service: 4

My husband visited this Firehouse today at around 4:09pm (12/9) and ordered a Firehouse Steak and Cheese with onions and peppers, but when he got home it was a Smokehouse Brisket. How could the order taker possibly mistake a Steak and Cheese with a Brisket. First time and last time visit. The Firehouse Subs in Flowery Branch is always perfect. Only went to this one because it was more convenient.

Atmosphere: 3

Food: 2

Service: 1

They were moving so slow no one would take my order on the inside at front counter just ignoring customers

Atmosphere: 1

Food: 1

Service: 1

I went to this location and asked for my food to be made with no cheese and the Manager stated because my food was already prepped with cheese they could not remake my sandwich.
Unbelievable service and outright inexcusable.

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Italian

This was such a pleasant experience! I literally picked up food at Wendy's and the experience was AWFUL! I went down the hill past At Home and pulled into Firehouse and as I got out of my car I could hear the guy on the drive thru. He was so pleasant and polite. I went inside to pick up my order and the guy inside was so nice and smiled at me and said thank you. It's amazing the difference in experience. Thank you for taking pride in your job and being so pleasant! Made my evening so much better after the experience I had at Wendy's! P.S. this was around 8 p.m. on Sunday 10/20. ?

Atmosphere: 5

Food: 5

Service: 5

The last two times I have been here I left with nothing. A couple of weeks ago, I ordered a Hero and was told that they didn't have enough roast beef to make that. I asked them to just sub it out with ham and they said they couldn't do that, but I was welcome to order something else. I declined and left.

Then today I pulled up to the drive through only to be told that the drive through was closed but I was welcome to come inside. I declined and left.

This place does not seem to care even a little bit about whether their patrons are happy. Most successful businesses seem to understand that consistent, positive experiences are crucial to the business' survival. This location needs to correct course before their clientele gives up on them. Personally, I won't be coming back for a long while.

Atmosphere: 1

Food: 4

Service: 1

went to pick up a large order and when i got to the office i saw they forgot a sandwich, i called the store and the manager said it was no problem, to come to the store and pick it up...

when i arrived a lady with green eyes got into a power trip with me and asked for the bag (when the manager never mentioned i had to bring it with me?) so when i mentioned i did not have it she shut the door on me and came a little later saying "ok we will allow it this one time" like, y'all messed up my order but i have to be grateful because you're giving me what i paid for???

i ordered a sweet tea while i was there and the green eyed lady asked if i "planned in paying for that"...??? when i said "of course" she said "ok no need to be rude", ma'am you've been giving me attitude and thinking i was trying to scam you out of a mid sandwich??? bffr, save a trip and don't come here, their sammies are whatever and their staff is soooo rude

Atmosphere: 1

Food: 1

Service: 1

Fantastic!! The dude at the counter could not have been nicer, SO sweet and helpful. Sandwiches were great. (They were out of romaine for salads. It happens, shortages of stuff is a thing lately) ? All ingredients were fresh and tasty. Their pickles are the freakin bomb too. Our stuff came out quickly. And….any place with a hot sauce bar always gets extra points from me. This location is new and we hope it’s successful and stays, we’ll be back asap and often!!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Firehouse Hero, Hook & Ladder

DO NOT GO THIS PLACE. Order a Cajun sandwich was told they didn’t have chicken. Then order a Philly cheese steak, asked if we cannot have onions on the sandwich they told us they didn’t have any. Once we received our sandwich realized we didn’t have green bell peppers or mustard on it. Went to the counter and told the lady who took our order. She was VERY rude and bad attitude saying she can’t remember everything and she’s very busy doing other things. Didn’t apologize one time. Insisted on giving our money back I didn’t want my money back. I was just letting her know that you have to communicate to the CUSTOMERS about lack of product. Didn’t get her name, again very very rude. We love firehouse subs very much! But this location was AWFUL .

Atmosphere: 1

Food: 1

Service: 1

Ate here got sick. My friend ate here got sick too. This place needs a surprise health inspector. Service was poor. I literally had my food shoved at me. I work in the service industry, so I know the importance of being polite. I will never eat here again. Getting publix subs for now on.

Atmosphere: 1

Food: 1

Service: 1

I used to go to any firehouse subs and they would always have gluten-free bread and now they never have it. Way out of my way today to go to firehouse sub and they did not have gluten-free bread and they did not answer the phone so that I could check and find out ahead of time. If you’re gluten-free, just don’t bother to go anymore. Very disappointing.