Jersey Mike's Subs

Manager Mandy and her staff really came through for us, excellent customer service!! We had an issue with another vendor in trying to contract for pregame meals for a middle school athletic team, and when I explained our situation Mandy worked with me to contract the same price points and choices that our previous vendor tried to take away. Her responsiveness and honesty in communicating what she could vs could not offer were refreshing. Not only did she help accommodate our needs very quickly, she took it upon herself to oversee our first order to ensure we were satisfied. Jersey Mike’s will be my first pick going forward!

Atmosphere: 5

Food: 5

Service: 5

Brown lettuce! Pickup order so how do I know until I get home!

Atmosphere: 1

Food: 1

Service: 1

After a long day, I stopped by the Buford location to order a sandwich upon walking in. There was a young Caucasian gentleman with brownish blonde hair, (slightly long and flipped in the front ) cleaning the slicer there was a young black woman behind him cleaning the stove. (Her hair was a light cinnamon brown, straight with a slight wave, part of it was flipped to the side)
They both had on gloves and were using white cloths.

Upon entering, the gentleman asked what I’d like to order and I let him know he continued to clean the slicer for 20 seconds at which point I then requested if he could stop doing that and please prepare my meal. I was aware that they were closing soon but did want to promptly get my meal and leave. The Black young woman put the washcloth down and walked over to the register, asking what I ordered and prompting me to come check out before my sandwich was completed. I let her know I would go through the process of ordering my sandwich because I was not getting something off the menu. It was a custom order. At this point, the gentleman had switched his gloves and has the bread l. 1/2 of the bread was in his hand off to the far left where I could not see him. The young woman walks over to the other slice of bread picks it up and ask me what I’m getting on my Sandwich. I asked her if she changed her gloves and she said no with a nasty attitude. I asked her if those were the same gloves that she just used to clean the stove behind her. She then stated the stove was clean, and the washcloth was clean. Therefore, her gloves were clean. I stated “absolutely not” then requested her to change her gloves. At this point she was mumbling and aggressive I then requested the store number and immediately left.

I am grossed out, terribly offended and disappointed by the low quality of not only customer service but cleanliness that I would expect of a food establishment to have, no matter how soon it is to closing. I was stunned and confused that someone would have on the same gloves they use the clean stove to prepare a meal for a human being to eat. I would implore you to check the camera of your establishment to confirm exactly what I’m stating is true. Please look at the time that I stated I was in your establishment 8:45 PM September 9 and look at the camera to verify that that employee did not change her gloves and was actually surprised and annoyed that I asked her to change them.

I look forward to you reading this message, and I hope that it will motivate some kind of change in standard because I’ve never experienced anything like that before.

I also emailed the corporate office the next day. To this day, they have never followed up.

Atmosphere: 4

Food: 3

Service: 1

I love this store overall.

Atmosphere: 5

Food: 4

Service: 5

Great experience and friendly atmosphere. Good customer service and good club sub sandwich. Thanks!

Atmosphere: 5

Food: 5

Service: 5

Best sub I’ve ever had. Deserves 10 star. Staff was so nice and helpful and made the best done I’ve ever had. Tanner was especially pleasant and made sure we were all taken care of.

Atmosphere: 5

Food: 5

Service: 5

this is the best jersey mikes I’ve ever been to. It’s always so good and all the workers have nice attitudes. 10/10 recommend

Atmosphere: 5

Food: 5

Service: 5

Overall a really great experience! Fresh food and comfortable ambience!

We ordered the club sub with the juice, and it was delicious! Got a giant and it was enough for two people!

Rating the service 4/5 because there wasn’t any organization or rhyme and reason, we were asked left and right about our order by four people in total! Somewhat chaotic to not have a line or talk to people in order 0_o

Rates the atmosphere 4/5 because the seating wasn’t comfortable, there isn’t much space to seat and there are two chairs right in front of the soda machine. Quite crammed.

Other than that, everything was cool! Definitely will come back!

Placed an order on the mobile app, added names to each sandwich to help take the guesswork out of which sandwich goes to which employee. There are 7 of us.
App shows my order should be ready by around 11:05am, I arrive at about 11:02am.
Waiting on the last sandwich.

The only girl working the front decides to split the order into two bags, placing three in each bag, then adding chips to each bag.
She gets the last one it in the bag. I asked her to write the name on the sub, as I saw some of the others were done. I guess it was too much trouble because she told me it was the only one without a name, so I should be able to tell who the sub belongs to.

Well, it turns out there were THREE subs WITHOUT names... so NO, I wasn't able to tell who that one nameless sub belonged to. I had to open all 3 to figure out who got what.

PISSED ME OFF!

What is the purpose of asking for a name when placing the order if the employees aren't going to put names on the subs?
They didn't even put numbers on them.

This is why I don't tip these lazy, irresponsible, rude people working for Jersey Mike's and why I prefer not to order from them. But the guys at work wanted something different than our usual menus.

This place blows Subway away. Great crew and incredible sandwiches. My favorite is the Italian with extra secret Italian oil and vinegar. It cannot be beat! If you haven’t been here you don’t know what you’re missing.

Favorite sandwich shop! This is our go to after my sons baseball practices, training and games!

Jersey Mike's is always a good experience. I have never walked out of one disappointed. I have visited many of their locations. Every time is the same as the last.

I ordered a Big Kahuna without peppers on the app for pickup, but it came with peppers! I can't eat them, that's why I said no peppers. I was already back at work, so no lunch, and I wasted $15. Thanks a bunch.

Atmosphere: 2

Food: 2

Service: 1

Recommended dishes: Cheesesteak, Italian Sub

I walked in the store to order a sandwich. It was empty, and there were 3 staff members. They looked very young and they all ignored me immediately. I stood up for a minute at the register then a young male asked my order. He didn’t ring it in and just walked back to talk to the other young male who was also a staff member in the back. They stood there talking for two more minutes. My order was not rung up and I did not see my sandwich being made, no bread being picked up, nothing. They made it seem like I was bothering them to order, and so I told them not to worry about it and walked out. I saw other reviews stating a similar experience. Unless management doesn’t like making money, I suggest a different staff. I don’t understand since when ordering at a food establishment I’m made to feel like I’m bothering the staff. And the crazy part is they’ll have the nerve to ask for a tip at the end after creating such an unwelcoming environment lol.

Service: 1

Amazing subs and customer service is immaculate great experience overall

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Italian Sub