Jersey Mike's Subs

I ordered a Big Kahuna without peppers on the app for pickup, but it came with peppers! I can't eat them, that's why I said no peppers. I was already back at work, so no lunch, and I wasted $15. Thanks a bunch.

Atmosphere: 2

Food: 2

Service: 1

Recommended dishes: Cheesesteak, Italian Sub

I walked in the store to order a sandwich. It was empty, and there were 3 staff members. They looked very young and they all ignored me immediately. I stood up for a minute at the register then a young male asked my order. He didn’t ring it in and just walked back to talk to the other young male who was also a staff member in the back. They stood there talking for two more minutes. My order was not rung up and I did not see my sandwich being made, no bread being picked up, nothing. They made it seem like I was bothering them to order, and so I told them not to worry about it and walked out. I saw other reviews stating a similar experience. Unless management doesn’t like making money, I suggest a different staff. I don’t understand since when ordering at a food establishment I’m made to feel like I’m bothering the staff. And the crazy part is they’ll have the nerve to ask for a tip at the end after creating such an unwelcoming environment lol.

Service: 1

Amazing subs and customer service is immaculate great experience overall

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Italian Sub

NoelleCar3242 Blackstone

Atmosphere: 5

Food: 5

Service: 5

Overall, I enjoyed my food at Jersey Mike’s however, there’s been an occasion of two where they’ve taken my order incorrectly and gave me the wrong order or the wrong food. When you call them to inform them, they become very defensive and they put the manager on the phone and makes statements like “how do I know you’re not eating the food right now and you’re just calling in and complaining to get a free sandwich“. Personally, that is very insulting as I’m sort of food thief, but this is happened to me on several occasions and from now on I will probably have to open up my order and inspect it before I leave. Is the order in the computer, you can’t see what they’re typing even though you’re telling them the correct thing and then the order goes on a ticket for the Chef to Cook, but if it’s input it into the system wrong then the whole thing is wrong, it’s the point where you just can’t take a simple order even when you give them the item number they still mess it up.

Atmosphere: 4

Food: 4

Service: 3

Recommended dishes: Cheesesteak

I felt the Buford location was a good choice to get a meal for me and my wife.
We reviewed our choices from the online menu while sitting in the car. My wife doesn't eat beef or pork and wanted a veggie choice of sandwich. I entered alone and we greeted by the employee that operates the hot grill. I ordered a no.64 Portobello mushroom sandwich that is under the meatless menu. He started preparing the sandwich and I proceeded to order my sandwich with the asum the lead in charge. I just wanted a Turkey sandwich with no cheese and I told her that. As she started preparing the sandwich, I noticed she started putting cheese and then turkey. At that point I wasn't sure if that was mine until she said"oh you said no cheese" I told just proceed because I'm hungry at this point. My sandwich was made and I waited for my wife. I paid for the meal then left the store. Just 5 minutes later as we was about to eat, my wife noticed what looked like steak(beef) on her sandwich and confirmed it was. Then I opened my sandwich to noticed the bread was crumbing apart servely as I grabbed it. We both we very disappointed and proceed back to the store. Upon my return I wasn't acknowledged for 2 minutes while holding 2 sandwiches and a receipt. So the grill associate ask me what's wrong, I told him I asked for a No.64 which is under meatless said to him that what he made had meat. He replied " you didn't want meat" I stared at him and he apologized. I then told him and another what was wrong with my other sandwich and they tried to start a refund process but they wasn't sure of what they was doing. So finally they got the attention of the lead and she come over to ask what was wrong and now a second explanation is being given. She finally completes a refund. From the lead to the grill associate they wasn't paying attention to the customer which lead to this bad experience. Attention to detail is key.

Atmosphere: 5

Food: 1

Service: 2

I have been coming here since 2012 and I have always had a good experience previously with service and quality of food. Until yesterday. I went in on July 27 at 3:00 PM for a late lunch; food, service was all well in good. Until I finished my meal and went into the bathroom to wash my hands. I set my wallet down on the sink and foolishly left it as I headed out. I got in my car and drove to Trader Joe’s, only to realize at the light I’d left my wallet. I immediately turned around and headed back to retrieve it. Between leaving the wallet, the venue and returning was approximately 2 minutes. I came back immediately. Upon re-entering and going back to the bathroom I ran into an employee leaving the bathroom, as I was going in. We bumped into each other at the door. He immediately said to me, “oh is that your wallet?” Didn’t hand it to me or anything, which is fine but he proceeded to walk away. I thought, “that’s odd, how did he know it was my wallet ?” I realized that in the 2 minutes that I was gone, someone had gone through my wallet, left my license and credit cards but $300.00 in cash were missing. I was going to use this money for groceries and gas. I immediately asked the employee I had just encountered if he had been the one that had gone through my wallet. Immediately he become defensive. Granted I understand I did not see this individual do it and i obviously do not have a recording of it either but it was very odd how he immediately turned out his pockets. I called my manager and explained what happened. He refused to hear me out, immediately took his side and asked how I knew he had taken my cash. I obviously wasn’t 100% certain but I expected him to be more diplomatic, especially in this situation. I asked him if he could call the police. He flat out refused. I got the police involved and filed a report. I know all good things must eventually come to an end. I can no longer return to this shop comfortably. To be honest, to be robbed and then treated this way by the management was such a terrible experience, I will not be buying Jersey Mikes any time soon. My Italian Giant ended up costing me $330.00. $25 for the sub, $5 in tip and I had $300.00 taken out of my wallet. I just went to say that they have thieves working here, keep your wallets and purses closed. Obviously a lot can happen in 2 minutes but between my leaving when I left the bathroom to when I came back, I was the only customer in both instances. The police are waiting to get clearance from corporate to look at the footage. This was a terrible, terrible experience, wouldn’t not wish it on my worst enemy.

Atmosphere: 1

Food: 4

Service: 1

Quick stop for sub. Place was clean. Staffs were very kind. Food was good.
Good lunch spot!

Atmosphere: 5

Food: 5

Service: 5

It was 7:47 when my husband and I entered the establishment. There was 2 girls and one guy. They were not welcoming and the chairs were already stacked as if they were closed. They didn’t acknowledge that we were there. We had to ask them were they closed. One female said no. They just kept staring as if we were bothering them. Finally the female that was making the sandwiches inquired about our order. We felt so unwelcomed and we will not be coming back. This was our first time ordering from this location. Terrible young attitudes.

Atmosphere: 1

Food: 2

Service: 1

Recommended dishes: Cheesesteak, Ham and Provolone

Great place for a fast lunch.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Big Kahuna Cheese Steak

I will never come to this location again. I'll stick to duluth. We stood at the counter for atleast 10min with 4 employees standing un front of us stoned out their mind talking to eachother. They didn't even acknowledge us. We walked out. Will not be back. It was disgusting. Edit to add. Went to leave and all of the employees stepped outside to pass a bowl around. So they're smoking on company property on company time. Hope yall do better or this location won't last long.

Atmosphere: 1

Food: 1

Service: 1

I recently visited Buford location and unfortunately had an extremely disappointing encounter with the staff, particularly with a blond lady who consistently exhibits poor attitude towards customers.During my most recent visit, I was the only customer in the store, yet I was met with impatience and indifference from the staff. Despite being the sole customer, I was informed that it would take some time before my order could be taken. This lack of urgency and consideration for my time was frustrating.Furthermore, when I finally had the opportunity to place my order, I requested a gluten-free bread option. However, instead of accommodating my request, the blond lady curtly informed me that it would take an additional 10 minutes. Given my time constraints, I expressed my inability to wait and left the store.This experience has left me deeply dissatisfied and unwilling to return to this location in the future. Customer service is paramount in any business, and the behavior exhibited by the staff, particularly the blond lady, falls far short of acceptable standards. As a paying customer, I expect to be treated with respect and courtesy, neither of which were extended to me during my visit.I hope that management takes note of this feedback and takes appropriate measures to address the issues with their customer service. Until then, I will be taking my business elsewhere.

Atmosphere: 1

Service: 1

Love getting the chicken sub, Philly steak, and Tuna sandwiches. I get them on wheat bread only. The staff is always pleasant and attentive, making sure that my order is made just right. I really appreciate that. Thank you, everyone who works there. Keep up the great job in keeping your customers happy.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Cheesesteak, Philly Chicken Sandwich

Subs and service were amazing. Definitely coming back!

Atmosphere: 5

Food: 5

Service: 5

The middle age blonde woman that opens in the morning consistently has a bad attitude. I have experienced this on several occasions. She makes the sandwich like she hates you. Also, the last time I was there the fountain drink machine wasn’t working when I pressed my drink cup on the lever. I asked her about it and she snapped at me to turn the key on the side of the machine to turn it on. I will never return and just drive a bit further to the Lawrenceville Suwannee location.