Speaker and microphone not working. Wrong food all the time. 3 out of 5 items were delivered wrong. Poor management need a new supervisor
Atmosphere: 4
Food: 1
Service: 1
Glory
Go get caramel frappuccino. Sweet đ
Atmosphere: 4
Food: 4
Service: 4
Brianna Bailey
Amazing and fast service! The sweetest gal, Lynn helped us through the drive thru and she was fantastic!
Food: 5
Service: 5
Jenny Vo
I was a loyal customer to this location, usually go here 3-4 times a week, today I decided to walk in instead of drive thru. It wasnât as packed however not sure if the worker is a new face but was unfortunately rude and talked in a yelling manner. I felt uncomfortable.
Atmosphere: 1
Service: 1
Andie Marie
They make a really good lavender oat milk matcha, probably the best I've had and the service was really fast and staff very friendly! But they were playing Taylor Swift...đ
Atmosphere: 4
Food: 5
Service: 5
Joel Lee
I donât knowâŚI pay the extra to get it door-dashed and this is how itâs delivered to me? I pay for the extra cold foam and this is how much you can afford to give? You guys charge a whole $1.25 and i get about 25 cents of cold foam and why is this venti so short on coffee? If you are going to charge people this much on door dash maybe you should quality control it better. Ridiculous and absurd for these prices dont come here they skimping fr.
Food: 1
Service: 1
Sandra Swanson
The order was ready in a timely manner. The hazelnut shaken oatmilk expresso was delicious.
Atmosphere: 5
Food: 5
Service: 5
Lacey
I ordered through door dash so I couldnt see who, but someone drew flowers on my cup and it made my day đ
Service: 5
Keem I Am
I visited this Starbucks location on 5/16 to get some work done. I had just sat downâliterally no more than five minutes and still pulling items out of my bagâwhen the store manager, Katie, approached me and my companion to inform us that we needed to make a purchase in order to sit at the tables and use the restroom. While I completely understand and respect store policies, the way it was communicated felt abrupt, unwelcoming, and poorly timed.
What made the interaction more frustrating was that the store was not busy at all. There was no pressure on space or resources, which made the urgency and tone of the request feel unnecessary. It would have made a world of difference to let us settle in before discussing store policies or giving us a moment to decide what to order.
Starbucks partners are meant to reflect the brandâs values of warmth and hospitality, and unfortunately, that was not the experience Katie provided. With only two customers in the store, this felt like a missed opportunity for good service. Sadly, we wonât be returning to this location.
Iâve been a loyal guest at this particular Starbucks location for almost two years now. Itâs close to my home, and itâs been my go-to spot for meetings, office work, or simply getting things done outside of the house. My routine usually includes purchasing drinks, wraps, and staying for a few hours while working. Iâve always appreciated the consistencyâuntil today.
I understand and fully respect Starbucksâ new policy regarding seating and purchasing. However, I believe thereâs an opportunity for better training around how this policy is communicated to regular customers, especially those who clearly support the business and behave respectfully.
Within the first 5â10 minutes of sitting down and setting up our laptops, Katieâone of the managersâapproached us and immediately introduced the new policy. I explained that we were still settling in and, of course, planned to make our usual purchases. Rather than acknowledging what I shared or even observing the fact that we were actively setting up, she repeated the policy again. It felt impersonal and robotic, as though the goal was simply to deliver a message instead of connecting with loyal customers.
As regulars, it was frustrating to feel like that history didnât count for anything. We packed up to leave shortly after, but before doing so, I made a final attempt to share how the interaction came off and how a little more thoughtfulness could go a long way in situations like this. Unfortunately, Katie seemed committed to her position and unwilling to hear our perspective. That left a sour taste, especially at a place we once considered our home Starbucks.
We then went to another location off Brand Smart Way, where we were warmly greeted by Will Smith, the manager. I proactively mentioned the new policy, and his response was thoughtful and customer-centered. He said, âYes, it is our new policy, but we approach it with care. We understand guests need time to get settled, figure out what they want, etc. I usually wait at least 15â20 minutes before approaching anyoneâand only if needed.â His calm and considerate tone made all the difference.
For context, the original store only had four customers inside at the time and plenty of open seating. It was not busy or crowded in any way. All we needed was a bit of grace and acknowledgment of our loyalty. Unfortunately, that was lacking.
I wonât be returning to the original locationânot because of the policy itself, but because of how it was delivered and the unwillingness to meet regular guests with a little understanding and respect.
Atmosphere: 3
Food: 3
Service: 1
vanessa palma
Worst customer service
Tia
The two drinks I ordered were great! It was a matcha Frappuccino with lavender foam, and strawberry açaà lemonade. Both of the drinks tasted fresh and I would definitely recommend this location! I also want to give a special shoutout to Andrea (Drea) for her exceptional customer service. It's rare to find such great service, and it made my visit even more enjoyable. Thanks for the great experience!
One of the better Starbucks I've been to lately.
Atmosphere: 5
Food: 5
Service: 5
Speaker and microphone not working. Wrong food all the time. 3 out of 5 items were delivered wrong. Poor management need a new supervisor
Atmosphere: 4
Food: 1
Service: 1
Go get caramel frappuccino. Sweet đ
Atmosphere: 4
Food: 4
Service: 4
Amazing and fast service! The sweetest gal, Lynn helped us through the drive thru and she was fantastic!
Food: 5
Service: 5
I was a loyal customer to this location, usually go here 3-4 times a week, today I decided to walk in instead of drive thru. It wasnât as packed however not sure if the worker is a new face but was unfortunately rude and talked in a yelling manner. I felt uncomfortable.
Atmosphere: 1
Service: 1
They make a really good lavender oat milk matcha, probably the best I've had and the service was really fast and staff very friendly! But they were playing Taylor Swift...đ
Atmosphere: 4
Food: 5
Service: 5
I donât knowâŚI pay the extra to get it door-dashed and this is how itâs delivered to me? I pay for the extra cold foam and this is how much you can afford to give? You guys charge a whole $1.25 and i get about 25 cents of cold foam and why is this venti so short on coffee? If you are going to charge people this much on door dash maybe you should quality control it better. Ridiculous and absurd for these prices dont come here they skimping fr.
Food: 1
Service: 1
The order was ready in a timely manner. The hazelnut shaken oatmilk expresso was delicious.
Atmosphere: 5
Food: 5
Service: 5
I ordered through door dash so I couldnt see who, but someone drew flowers on my cup and it made my day đ
Service: 5
I visited this Starbucks location on 5/16 to get some work done. I had just sat downâliterally no more than five minutes and still pulling items out of my bagâwhen the store manager, Katie, approached me and my companion to inform us that we needed to make a purchase in order to sit at the tables and use the restroom. While I completely understand and respect store policies, the way it was communicated felt abrupt, unwelcoming, and poorly timed.
What made the interaction more frustrating was that the store was not busy at all. There was no pressure on space or resources, which made the urgency and tone of the request feel unnecessary. It would have made a world of difference to let us settle in before discussing store policies or giving us a moment to decide what to order.
Starbucks partners are meant to reflect the brandâs values of warmth and hospitality, and unfortunately, that was not the experience Katie provided. With only two customers in the store, this felt like a missed opportunity for good service. Sadly, we wonât be returning to this location.
Service: 1
Restaurantji Recommends
Nice place to work and enjoy a good cup of coffee
Atmosphere: 5
Food: 5
Service: 5
Iâve been a loyal guest at this particular Starbucks location for almost two years now. Itâs close to my home, and itâs been my go-to spot for meetings, office work, or simply getting things done outside of the house. My routine usually includes purchasing drinks, wraps, and staying for a few hours while working. Iâve always appreciated the consistencyâuntil today.
I understand and fully respect Starbucksâ new policy regarding seating and purchasing. However, I believe thereâs an opportunity for better training around how this policy is communicated to regular customers, especially those who clearly support the business and behave respectfully.
Within the first 5â10 minutes of sitting down and setting up our laptops, Katieâone of the managersâapproached us and immediately introduced the new policy. I explained that we were still settling in and, of course, planned to make our usual purchases. Rather than acknowledging what I shared or even observing the fact that we were actively setting up, she repeated the policy again. It felt impersonal and robotic, as though the goal was simply to deliver a message instead of connecting with loyal customers.
As regulars, it was frustrating to feel like that history didnât count for anything. We packed up to leave shortly after, but before doing so, I made a final attempt to share how the interaction came off and how a little more thoughtfulness could go a long way in situations like this. Unfortunately, Katie seemed committed to her position and unwilling to hear our perspective. That left a sour taste, especially at a place we once considered our home Starbucks.
We then went to another location off Brand Smart Way, where we were warmly greeted by Will Smith, the manager. I proactively mentioned the new policy, and his response was thoughtful and customer-centered. He said, âYes, it is our new policy, but we approach it with care. We understand guests need time to get settled, figure out what they want, etc. I usually wait at least 15â20 minutes before approaching anyoneâand only if needed.â His calm and considerate tone made all the difference.
For context, the original store only had four customers inside at the time and plenty of open seating. It was not busy or crowded in any way. All we needed was a bit of grace and acknowledgment of our loyalty. Unfortunately, that was lacking.
I wonât be returning to the original locationânot because of the policy itself, but because of how it was delivered and the unwillingness to meet regular guests with a little understanding and respect.
Atmosphere: 3
Food: 3
Service: 1
Worst customer service
The two drinks I ordered were great! It was a matcha Frappuccino with lavender foam, and strawberry açaà lemonade. Both of the drinks tasted fresh and I would definitely recommend this location! I also want to give a special shoutout to Andrea (Drea) for her exceptional customer service. It's rare to find such great service, and it made my visit even more enjoyable. Thanks for the great experience!
Atmosphere: 5
Food: 5
Service: 5
Always love Starbucks â¤ď¸
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Croissant
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