Worst Starbucks I've been to in my entire life. Staff not helpful and I waited literally over 20minutes and they had the nerve to try to give me a drink that had been sitting for a very long time! Never coming back here again!
Atmosphere: 1
Service: 1
Michelly Maldonado
I visited the Starbucks on Lanier Parkway on Veterans Day (11/11/25). I’m a regular customer at that location and went through the drive-thru to order my drink. When I showed my veteran ID for the Veterans Day offer, the barista told me I had the wrong size and that I would need to come back later for my free drink.
That was disappointing — especially on a day meant to honor veterans. There were many better ways that situation could have been handled. I’ve always enjoyed Starbucks and the service at most locations, but this experience left a bad impression. I hope your team can ensure all partners are trained to treat customers, especially veterans, with courtesy and appreciation.
Andy W.
My go to, always fantastic drinks
Atmosphere: 5
Food: 5
Service: 5
Dominique Marie
I have lived by this location for years, and now that I have moved, I drive out of the way just to come back. They have always made my coffee just right, and I have had my some of favorite baristas come and go.
But I want to especially thank Abbi for making my day, not once but twice. When the protein coffees came out she was very kind while helping me understand all the nutrition information.
As a person with anxiety it isn’t always easy for me to just ask people questions but she was nice and patient with me. Then today a whole few weeks after that encounter when I came back in to ask another question (😅) she remembered me AND my order.
What’s not to like? Great coffee. Great people.
Don’t forget to be kind and tip your baristas!
Atmosphere: 5
Food: 5
Service: 5
Cheryl Stamper
Great service. We ordered ahead.
Atmosphere: 5
Service: 5
Ali Truelove
Both are drinks made wrong. Mine tasted awful and definitely left out my syrup.
Atmosphere: 5
Food: 5
Service: 3
Jonathan Vanderveen
Picking up a DoorDash order. Order was ready on the counter for nearly 10 minutes. Employees walked back and forth not once making eye contact with me or acknowledging I was standing there. Eventually someone bagged it up while still carrying on a conversation with co workers
Service: 1
Robbie Wagnon
I do not live in this area but have occasional business here & ofttimes visit this location. This location is consistently good, amenable, professional. I happened to be there on my birthday, but had forgotten it till I saw it on my phone...I would receive a freebie. I needed to request an upgrade in size & they were still amenable. My only issue w/this location is traffic @ certain times of day. So take this into consideration. The staff is bright & pleasant.
Atmosphere: 5
Food: 5
Service: 5
IR0977
Ordered a travelers box and when I came through the drive true, she said I needed to come in to get it. When I got in she handed it to me right away. I don’t understand what the difference was and why she couldn’t hand me the coffee box through a window.. Claudia was pretty rude. Its always something with this place. And always closing whenever they feel like, never respecting their advertised hours.
Atmosphere: 1
Food: 5
Service: 1
Molly Renee Walker, Beaver
I had to wait about 30 minutes for my drink that is a little crazy
Hands down the worst customer service I’ve ever experienced. The staff was rude, unhelpful, and made it clear they couldn’t care less about their customers. Instead of trying to fix the problem, they gave me attitude and treated me like I was an inconvenience.
It’s shocking how careless and unprofessional they are. If you value your time, money, or basic respect, avoid this place at all costs. There are plenty of other businesses that know how to treat people right—this is definitely not one of them.
Atmosphere: 1
Food: 4
Service: 1
Justin
The beverage was on point, the staff was nice and engaging while we waited for our drinks. The atmosphere looked chill inside but we went through the drive thru. Only reason I gave 4 out of 5 stars was because it took a little long and the line wasn't that long outside. But they could have been swamped on the inside and I didn't see. Either way it was good, will go back again.
Atmosphere: 5
Food: 5
Service: 5
Debbi Lynn
I love going to this Starbucks. I come here regularly. The staff are so kind and make me feel so welcome. The drinks are incredible and I have trouble deciding which one to order because they’re all so good! 😊
Atmosphere: 5
Food: 5
Service: 5
Jenni Anderson
Amazing Starbucks location!! The employees are SO awesome, drinks and food always taste so delicious, and our dog loves her pup cups! I highly recommend this location to everyone!
Atmosphere: 5
Food: 5
Service: 5
kai Roig
somehow light ice correlates too half a drink and cost more for light ice? I don’t understand how This cost six dollars and there’s barely any drink?
Worst Starbucks I've been to in my entire life. Staff not helpful and I waited literally over 20minutes and they had the nerve to try to give me a drink that had been sitting for a very long time! Never coming back here again!
Atmosphere: 1
Service: 1
I visited the Starbucks on Lanier Parkway on Veterans Day (11/11/25). I’m a regular customer at that location and went through the drive-thru to order my drink. When I showed my veteran ID for the Veterans Day offer, the barista told me I had the wrong size and that I would need to come back later for my free drink.
That was disappointing — especially on a day meant to honor veterans. There were many better ways that situation could have been handled. I’ve always enjoyed Starbucks and the service at most locations, but this experience left a bad impression. I hope your team can ensure all partners are trained to treat customers, especially veterans, with courtesy and appreciation.
My go to, always fantastic drinks
Atmosphere: 5
Food: 5
Service: 5
I have lived by this location for years, and now that I have moved, I drive out of the way just to come back. They have always made my coffee just right, and I have had my some of favorite baristas come and go.
But I want to especially thank Abbi for making my day, not once but twice. When the protein coffees came out she was very kind while helping me understand all the nutrition information.
As a person with anxiety it isn’t always easy for me to just ask people questions but she was nice and patient with me. Then today a whole few weeks after that encounter when I came back in to ask another question (😅) she remembered me AND my order.
What’s not to like?
Great coffee.
Great people.
Don’t forget to be kind and tip your baristas!
Atmosphere: 5
Food: 5
Service: 5
Great service. We ordered ahead.
Atmosphere: 5
Service: 5
Both are drinks made wrong. Mine tasted awful and definitely left out my syrup.
Atmosphere: 5
Food: 5
Service: 3
Picking up a DoorDash order. Order was ready on the counter for nearly 10 minutes. Employees walked back and forth not once making eye contact with me or acknowledging I was standing there. Eventually someone bagged it up while still carrying on a conversation with co workers
Service: 1
I do not live in this area but have occasional business here & ofttimes visit this location. This location is consistently good, amenable, professional. I happened to be there on my birthday, but had forgotten it till I saw it on my phone...I would receive a freebie. I needed to request an upgrade in size & they were still amenable. My only issue w/this location is traffic @ certain times of day. So take this into consideration. The staff is bright & pleasant.
Atmosphere: 5
Food: 5
Service: 5
Ordered a travelers box and when I came through the drive true, she said I needed to come in to get it. When I got in she handed it to me right away. I don’t understand what the difference was and why she couldn’t hand me the coffee box through a window.. Claudia was pretty rude. Its always something with this place. And always closing whenever they feel like, never respecting their advertised hours.
Atmosphere: 1
Food: 5
Service: 1
I had to wait about 30 minutes for my drink that is a little crazy
Atmosphere: 4
Food: 1
Service: 2
Restaurantji Recommends
Hands down the worst customer service I’ve ever experienced. The staff was rude, unhelpful, and made it clear they couldn’t care less about their customers. Instead of trying to fix the problem, they gave me attitude and treated me like I was an inconvenience.
It’s shocking how careless and unprofessional they are. If you value your time, money, or basic respect, avoid this place at all costs. There are plenty of other businesses that know how to treat people right—this is definitely not one of them.
Atmosphere: 1
Food: 4
Service: 1
The beverage was on point, the staff was nice and engaging while we waited for our drinks. The atmosphere looked chill inside but we went through the drive thru. Only reason I gave 4 out of 5 stars was because it took a little long and the line wasn't that long outside. But they could have been swamped on the inside and I didn't see. Either way it was good, will go back again.
Atmosphere: 5
Food: 5
Service: 5
I love going to this Starbucks. I come here regularly. The staff are so kind and make me feel so welcome. The drinks are incredible and I have trouble deciding which one to order because they’re all so good! 😊
Atmosphere: 5
Food: 5
Service: 5
Amazing Starbucks location!! The employees are SO awesome, drinks and food always taste so delicious, and our dog loves her pup cups! I highly recommend this location to everyone!
Atmosphere: 5
Food: 5
Service: 5
somehow light ice correlates too half a drink and cost more for light ice? I don’t understand how This cost six dollars and there’s barely any drink?
Atmosphere: 2
Food: 1
Service: 3
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