QR code to get any drink, no human interaction yet they ask for tip, sticky floors, weird vibe, bad smell, and overall depressing experience which pales in comparison to what this place once was. Big let down, will never go again.
Atmosphere: 1
Food: 2
Service: 2
Landon Hamrick
Food is TERRIBLE, and it smells like actual garbage in here
Atmosphere: 1
Food: 1
Service: 1
Stephanie Rice
We had to use the kiosk to order. Then if u want ur drinks u are giving a bar code to scan just to get ur drink unless u are getting tea. We aren't going back there anymore. The food was good but now my husband isn't feeling to good now.
Atmosphere: 5
Food: 5
Service: 3
Recommended dishes: Single Steakburger 'N Fries
Kaylee Everett
Wheelchair accessibility: Plenty of handicapped Parking
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Steak Burger
Karla Gallaga
The guy brings the food to your table if you’re white but if you’re black you have to go and get it yourself
J B (PokerDealerOhio)
Great location. Fast service through the drive through even on a Friday evening. Food quality has gotten better lately too from what I remember years ago.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Steak Burger
Cave Man
Self services menu killed steak & shake! My wife and I visited the steak & shake, they had a self order menu. It was totally dead inside. We left and went to Culver's for a burger.
Atmosphere: 1
Food: 1
Service: 1
Kevin Adkison
I ordered something simple. The computer screen said the combo had fries and a drink. I ordered a small, very small chili, 2.49. I was told that the 2.49 was for the premium side of Chilli. I was told that if I wanted fries, order them. I eat at other Steak and Shake places often. I have NEVER been treated this rude. I spent 18.79 for a meal and Shake. This employee wanted to man up in front of his buddies working. Really. This isn't over. I have asked 2 other locations and the manager said they see why the confusion but with that big of an order, they should have just added the fries. Cussing at me and laughing with the staff was wrong. I didn't get my Shake either. I had to ask twice. I was so afraid to eat it, I threw it away. They could have spit in it or added some items, other than Snickers. I will keep trying to find some good corporate person at S and S and fix this problem. This is totally unexcusable. This employee needs to go and the store needs a refresher on customer service. I can only imagine how they would treat an elderly couple. It would scare them. This store had friends of the staff just hanging out and using bad language. For full disclosure, I used bad language after I was told, " order some damn fries and pay for them if you want fries." I was just trying to get a small fry like the computer screen said. I don't want money or free food. I want the employee gone and the manager to be fixing his staff and abiding by the rules. Having young people, smoking weed in the parking lot, hanging out in the store says about everything. Then a regular paying customer gets treated like this. FIX IT. There isn't a negative for customer service but this really sucked. Luckily the Patty Melt was its usual great tasting self. I don't know about the Shake. I threw it out because it was in the back with the staff after they had laughed and insulted me. Tampering with food is an assault charge, since I don't think that the weed smoking public wants the cops at this Steak and Shake.
Kid-friendliness: Late at night, it was bad enough for a seasoned Marine. Definitely don't take kids here at night.
Wheelchair accessibility: Yes, but the counters are slightly higher.
Atmosphere: 1
Food: 4
Service: 1
Recommended dishes: Chili Cheese Fries
J Huerta
Tables, chairs, floors, everything in there was super sticky and dirty..sorry! Food was ok, but they need to work in keep it clean
Food: 4
Service: 3
Kurt Nikolas
Another great steak and shake with better than average service in drive thru
Place was clean. I'm not into the no person at the counter to order from and scan a code at the drink fountain.
Atmosphere: 4
Food: 5
Service: 1
Becca ASH
Old, dirty, unkempt. Cook was overheard screaming at another worker something I wouldn't post. No hot sauce for chili cheese fries like they used to have. Must order at a kiosk, very impersonal. Won't be back.
Atmosphere: 2
Food: 2
Service: 2
Angela Lunsford
It's just fast food.
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Single Steakburger 'N Fries
Giggles Ham
So tonight I arrived at the drive-thru and placed an order. I asked for my 3 orders to be placed in separate bags and was told No!. I asked why and was told I couldn't get them separately because I had 1 order but 3 different meals for 3 different people. This is ridiculous. How do you expect 3 people to get meals in 1 bag that are going to different locations. So 1 person has to carry they food in the bag and the others had to carry their food in their hands. I said no thank you and drove off I wouldn't recommend anyone to go to this location. Unless you want to eat your food in your hands and not in a bag! No me!
Atmosphere: 1
Food: 1
Service: 1
Rose Austin
Went through the drive thru and got a peanut butter shake for Mom... Not on menu but they make a good one..
QR code to get any drink, no human interaction yet they ask for tip, sticky floors, weird vibe, bad smell, and overall depressing experience which pales in comparison to what this place once was. Big let down, will never go again.
Atmosphere: 1
Food: 2
Service: 2
Food is TERRIBLE, and it smells like actual garbage in here
Atmosphere: 1
Food: 1
Service: 1
We had to use the kiosk to order. Then if u want ur drinks u are giving a bar code to scan just to get ur drink unless u are getting tea. We aren't going back there anymore. The food was good but now my husband isn't feeling to good now.
Atmosphere: 5
Food: 5
Service: 3
Recommended dishes: Single Steakburger 'N Fries
Wheelchair accessibility: Plenty of handicapped Parking
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Steak Burger
The guy brings the food to your table if you’re white but if you’re black you have to go and get it yourself
Great location. Fast service through the drive through even on a Friday evening. Food quality has gotten better lately too from what I remember years ago.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Steak Burger
Self services menu killed steak & shake!
My wife and I visited the steak & shake, they had a self order menu. It was totally dead inside. We left and went to Culver's for a burger.
Atmosphere: 1
Food: 1
Service: 1
I ordered something simple. The computer screen said the combo had fries and a drink. I ordered a small, very small chili, 2.49. I was told that the 2.49 was for the premium side of Chilli. I was told that if I wanted fries, order them.
I eat at other Steak and Shake places often.
I have NEVER been treated this rude. I spent 18.79 for a meal and Shake. This employee wanted to man up in front of his buddies working. Really. This isn't over. I have asked 2 other locations and the manager said they see why the confusion but with that big of an order, they should have just added the fries. Cussing at me and laughing with the staff was wrong. I didn't get my Shake either. I had to ask twice. I was so afraid to eat it, I threw it away. They could have spit in it or added some items, other than Snickers.
I will keep trying to find some good corporate person at S and S and fix this problem. This is totally unexcusable. This employee needs to go and the store needs a refresher on customer service. I can only imagine how they would treat an elderly couple. It would scare them.
This store had friends of the staff just hanging out and using bad language.
For full disclosure, I used bad language after I was told, " order some damn fries and pay for them if you want fries."
I was just trying to get a small fry like the computer screen said.
I don't want money or free food. I want the employee gone and the manager to be fixing his staff and abiding by the rules. Having young people, smoking weed in the parking lot, hanging out in the store says about everything. Then a regular paying customer gets treated like this.
FIX IT. There isn't a negative for customer service but this really sucked. Luckily the Patty Melt was its usual great tasting self. I don't know about the Shake. I threw it out because it was in the back with the staff after they had laughed and insulted me.
Tampering with food is an assault charge, since I don't think that the weed smoking public wants the cops at this Steak and Shake.
Kid-friendliness: Late at night, it was bad enough for a seasoned Marine. Definitely don't take kids here at night.
Wheelchair accessibility: Yes, but the counters are slightly higher.
Atmosphere: 1
Food: 4
Service: 1
Recommended dishes: Chili Cheese Fries
Tables, chairs, floors, everything in there was super sticky and dirty..sorry! Food was ok, but they need to work in keep it clean
Food: 4
Service: 3
Another great steak and shake with better than average service in drive thru
Atmosphere: 3
Food: 4
Service: 5
Recommended dishes: Steak Burger
Restaurantji Recommends
Place was clean. I'm not into the no person at the counter to order from and scan a code at the drink fountain.
Atmosphere: 4
Food: 5
Service: 1
Old, dirty, unkempt. Cook was overheard screaming at another worker something I wouldn't post. No hot sauce for chili cheese fries like they used to have. Must order at a kiosk, very impersonal. Won't be back.
Atmosphere: 2
Food: 2
Service: 2
It's just fast food.
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Single Steakburger 'N Fries
So tonight I arrived at the drive-thru and placed an order.
I asked for my 3 orders to be placed in separate bags and was told No!.
I asked why and was told I couldn't get them separately because I had 1 order but 3 different meals for 3 different people.
This is ridiculous. How do you expect 3 people to get meals in 1 bag that are going to different locations.
So 1 person has to carry they food in the bag and the others had to carry their food in their hands.
I said no thank you and drove off
I wouldn't recommend anyone to go to this location.
Unless you want to eat your food in your hands and not in a bag!
No me!
Atmosphere: 1
Food: 1
Service: 1
Went through the drive thru and got a peanut butter shake for Mom... Not on menu but they make a good one..
Food: 5
Service: 5
Loading...