Yesterday my boyfriend and I visited for our love day and we had a blast. Our waiter was great, the food was cooked to perfection and the atmosphere was good!
Atmosphere: 4
Food: 4
Service: 4
Charlie 5Fenix
So the food is very similar to all the crab chains so that wasn’t an issue.Food came out in a timely mannerThe service by Nikki was awesome. The drink that I got I think it was like a blue hurricane, and it was too syrupy at the bottom. So I ordered another shot
Atmosphere: 5
Food: 3
Service: 5
Linda Turpin
Great service with Dominque at Buford location. Very friendly
Atmosphere: 5
Food: 5
Service: 5
Stephanie Savage
Buford location with waitress DominqueGreat service and amazing customer service
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Juicy Crab, Crab Legs
Shannel P.
Myself, along with my sister, nephew, and 2 cousins went into Juicy Crab Buford on 4/7/24 around 6:49 pm. A girl, Naomi was our server. She introduced herself, she was nice she was telling us about the drink specials and everything was okay, no attitude was given towards her from our table and she gave no attitude towards us. After bringing back refills for 2 sprites, my cousins noticed that the sprite was watered down so when Naomi came back to check on us my cousins politely let her know about the drinks and she said she would let the bartender know and we proceeded to eat our food. When the drinks came back out, a completely different waitress came out, I cannot remember her name but she was an Asian girl and she let us know that she is our new waitress. We all looked at each other wondering why we got a new waitress out of nowhere but just assumed Naomi had to leave early. We did ask the new server what happened and she said she wasn't sure and that she's just here to do her job. A few moments later we noticed that Naomi actually didn't leave and was still serving the other tables in our section. We found that very odd because there were no issues between us and her so my sister asked her what happened and Naomi gave her a dirty look, rolled her eyes and walked off. At this point we feel very uncomfortable and no longer want to be in the restaurant so we asked the new server to bring our bill and to also get the manager. Carry came over and we explained the situation to her, she explained that Naomi's mom called to let her know that her daughter is in the hospital and she had to leave early and that all the tables she had would be replaced by other servers, we said okay, paid our tab and left. My sister went back into the restaurant to use to restroom and on the way in she noticed that Naomi was still there working on the other side of the restaurant so she asked for the manager and a family that was at a table next to ours came over to my sister and said "it's because you guys were rude to her that's why she stopped serving your table" but my sister told them no that's not true we had no issues with her at all and that the switch was very random and out of no where and that's when the lady said well it's because you're black. My sister asked the manager if she can bring Naomi over to resolve whatever issue she had with our table and the manager proceeded to lie and say that Naomi left, when in fact she did not leave so my sister left. When my sister came back into the car, she explained to me what happened so I decided to just call the restaurant to get the owners information because at that point I'm highly upset, I felt like we spent $148.47 including $21.55 tip for absolutely no reason, we wanted to order drinks but felt so uncomfortable that we just said forget it. When I called, Laura answered the phone and I explained what happened to her and she let me know that we would need to email to speak with someone higher up because her and Carry are the only 2 manager at that location, and then ended it with a backhanded apology and said verbatim "I'm sorry yall had a bad experience with us but if someone isn't comfortable with serving yall then it is what it is." When she said that I politely asked her for her name, the other manager's name, the severs name, the owners name and the email and I ended the call. I am highly upset, I've been to several juicy crab locations and NEVER have I experienced anything like this. We felt discriminated against, uncomfortable, and we were blatantly lied to multiple times for absolutely no reason. Horrible experience and customer service from the server Naomi all the way down to both managers Laura and Carry. I don't do stuff like this but the way that your staff made us feel in an environment that we're paying money for was unacceptable. To make people so uncomfortable to the point that another table went out of their way to tell us that because we are black is why we were trea
Sandra ..
Didn't appreciate a $50+ meal and having to eat using plastic cutlery. It was difficult to eat the food without the plastic breaking...
Laquinta Bass
Vibes are great here
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Juicy Crab, Boiled Shrimp with 1 Corn and 1 Potato
Olivia Nichols
Trina is the best server so sweet!!! and the food is always AMAZING!!!! Shareese was training and also did very well
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Boiled Shrimp with 1 Corn and 1 Potato
Lucinda Yarweh
I came to Juicy Crab Sunday, April 7th for dinner with my husband. Naomi was our waitress and she took phenomenal care of us! We ordered 2 lbs of crab legs and 1 lb of shrimp with corn and potatoes. The flavor was very tasty and rich with the juicy sauce. There was an incident that occurred next to our table that involved our waitress, Naomi. A family was being very rude to her, called her weird during her service out loud and it made us feel uncomfortable. The family also threatened Naomi and said they would come to this location every day to attack her! I’m not sure what caused this issue, but I’m glad Naomi stay calm and got her manager involved. I think Juicy Crab should consider hiring security to protect their staff member because that was uncalled for! Other than that, we had a great experience and we will return soon! Thank you Naomi, stay safe at work!
Atmosphere: 5
Food: 5
Service: 5
Shannel Pitters
Myself, along with my sister, nephew, and 2 cousins went into Juicy Crab Buford on Sunday around 6:49 pm. A woman named Naomi was our server. She introduced herself, she was nice she was telling us about the drink specials and everything was okay, no attitude was given towards her from our table and she gave no attitude towards us. After bringing back refills for 2 sprites, my cousins noticed that the sprite was watered down so when Naomi came back to check on us my cousins politely let her know about the drinks and she said she would let the bartender know and we proceeded to eat our food. When the drinks came back out, a completely different waitress came out, I cannot remember her name but she was an Asian girl and she let us know that she is our new waitress. We all looked at each other wondering why we got a new waitress out of nowhere but just assumed Naomi had to leave early. We did ask the new server what happened and she said she wasn’t sure and that she’s just here to do her job. A few moments later we noticed that Naomi actually didn’t leave and was still serving the other tables in our section. We found that very odd because there were no issues between us and her so my sister asked her what happened and Naomi gave her a dirty look, rolled her eyes and walked off. At this point we feel very uncomfortable and no longer want to be in the restaurant so we asked the new server to bring our bill and to also get the manager. Carry came over and we explained the situation to her, she explained that Naomi’s mom called to let her know that her daughter is in the hospital and she had to leave early and that all the tables she had would be replaced by other servers, we said okay, paid our tab and left. My sister went back into the restaurant to use to restroom and on the way in she noticed that Naomi was still there working on the other side of the restaurant so she asked for the manager and a family that was at a table next to ours came over to my sister and said “it’s because you guys were rude to her that’s why she stopped serving your table” but my sister told them no that’s not true we had no issues with her at all and that the switch was very random and out of no where and that’s when the lady said well it’s because you’re black. My sister asked the manager if she can bring Naomi over to resolve whatever issue she had with our table and the manager proceeded to lie and say that Naomi left, when in fact she did not leave so my sister left. When my sister came back into the car, she explained to me what happened so I decided to just call the restaurant to get the owners information because at that point I’m highly upset, I felt like we spent $148.47 including $21.55 tip for absolutely no reason, we wanted to order drinks but felt so uncomfortable that we just said forget it. When I called, Laura answered the phone and I explained what happened to her and she let me know that we would need to email to speak with someone higher up because her and Carry are the only 2 manager at that location, and then ended it with a backhanded apology and said verbatim “I’m sorry yall had a bad experience with us but if someone isn’t comfortable with serving yall then it is what it is.” When she said that I politely asked her for her name, the other manager’s name, the severs name, the owners name and the email and I ended the call. I am highly upset, I’ve been to several juicy crab locations and NEVER have I experienced anything like this. We felt discriminated against, uncomfortable, and we were blatantly lied to multiple times for absolutely no reason. Horrible experience and terrible customer service from the server Naomi all the way down to both managers Laura and Carry. I never do anything like this but the way that your staff made us feel in an environment that we are paying money for was absolutely unacceptable. To make people so uncomfortable to the point that another table went out of their way to tell us that because we are black is why we were treated that way was absolutely OUT OF LINE, that’s racial discrimination.
We love this place. It helps that I get a SAMC Discount but the food was so yummy. We went for the first time with friends and the service was great, the express wonderful as they explained their menu and details on what they suggested/recommended for the visit. It was our friend's daughter's birthday and it's her favorite place to go. We can't wait to go back. It wasn't overcrowded and we were seated right away. They also had a lady doing face paintings and balloons.
Jacob “Jacob” Trudeau
The crab was amazing, Trina was our server, great service!
Madi Nance
Super cool place. Definitely recommend the Cajun seasoning. One of the best ones?
Yesterday my boyfriend and I visited for our love day and we had a blast. Our waiter was great, the food was cooked to perfection and the atmosphere was good!
Atmosphere: 4
Food: 4
Service: 4
So the food is very similar to all the crab chains so that wasn’t an issue.Food came out in a timely mannerThe service by Nikki was awesome. The drink that I got I think it was like a blue hurricane, and it was too syrupy at the bottom. So I ordered another shot
Atmosphere: 5
Food: 3
Service: 5
Great service with Dominque at Buford location. Very friendly
Atmosphere: 5
Food: 5
Service: 5
Buford location with waitress DominqueGreat service and amazing customer service
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Juicy Crab, Crab Legs
Myself, along with my sister, nephew, and 2 cousins went into Juicy Crab Buford on 4/7/24 around 6:49 pm. A girl, Naomi was our server. She introduced herself, she was nice she was telling us about the drink specials and everything was okay, no attitude was given towards her from our table and she gave no attitude towards us. After bringing back refills for 2 sprites, my cousins noticed that the sprite was watered down so when Naomi came back to check on us my cousins politely let her know about the drinks and she said she would let the bartender know and we proceeded to eat our food. When the drinks came back out, a completely different waitress came out, I cannot remember her name but she was an Asian girl and she let us know that she is our new waitress. We all looked at each other wondering why we got a new waitress out of nowhere but just assumed Naomi had to leave early. We did ask the new server what happened and she said she wasn't sure and that she's just here to do her job. A few moments later we noticed that Naomi actually didn't leave and was still serving the other tables in our section. We found that very odd because there were no issues between us and her so my sister asked her what happened and Naomi gave her a dirty look, rolled her eyes and walked off. At this point we feel very uncomfortable and no longer want to be in the restaurant so we asked the new server to bring our bill and to also get the manager. Carry came over and we explained the situation to her, she explained that Naomi's mom called to let her know that her daughter is in the hospital and she had to leave early and that all the tables she had would be replaced by other servers, we said okay, paid our tab and left. My sister went back into the restaurant to use to restroom and on the way in she noticed that Naomi was still there working on the other side of the restaurant so she asked for the manager and a family that was at a table next to ours came over to my sister and said "it's because you guys were rude to her that's why she stopped serving your table" but my sister told them no that's not true we had no issues with her at all and that the switch was very random and out of no where and that's when the lady said well it's because you're black. My sister asked the manager if she can bring Naomi over to resolve whatever issue she had with our table and the manager proceeded to lie and say that Naomi left, when in fact she did not leave so my sister left. When my sister came back into the car, she explained to me what happened so I decided to just call the restaurant to get the owners information because at that point I'm highly upset, I felt like we spent $148.47 including $21.55 tip for absolutely no reason, we wanted to order drinks but felt so uncomfortable that we just said forget it. When I called, Laura answered the phone and I explained what happened to her and she let me know that we would need to email to speak with someone higher up because her and Carry are the only 2 manager at that location, and then ended it with a backhanded apology and said verbatim "I'm sorry yall had a bad experience with us but if someone isn't comfortable with serving yall then it is what it is." When she said that I politely asked her for her name, the other manager's name, the severs name, the owners name and the email and I ended the call. I am highly upset, I've been to several juicy crab locations and NEVER have I experienced anything like this. We felt discriminated against, uncomfortable, and we were blatantly lied to multiple times for absolutely no reason. Horrible experience and customer service from the server Naomi all the way down to both managers Laura and Carry. I don't do stuff like this but the way that your staff made us feel in an environment that we're paying money for was unacceptable. To make people so uncomfortable to the point that another table went out of their way to tell us that because we are black is why we were trea
Didn't appreciate a $50+ meal and having to eat using plastic cutlery. It was difficult to eat the food without the plastic breaking...
Vibes are great here
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Juicy Crab, Boiled Shrimp with 1 Corn and 1 Potato
Trina is the best server so sweet!!! and the food is always AMAZING!!!! Shareese was training and also did very well
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Boiled Shrimp with 1 Corn and 1 Potato
I came to Juicy Crab Sunday, April 7th for dinner with my husband. Naomi was our waitress and she took phenomenal care of us! We ordered 2 lbs of crab legs and 1 lb of shrimp with corn and potatoes. The flavor was very tasty and rich with the juicy sauce. There was an incident that occurred next to our table that involved our waitress, Naomi. A family was being very rude to her, called her weird during her service out loud and it made us feel uncomfortable. The family also threatened Naomi and said they would come to this location every day to attack her! I’m not sure what caused this issue, but I’m glad Naomi stay calm and got her manager involved. I think Juicy Crab should consider hiring security to protect their staff member because that was uncalled for! Other than that, we had a great experience and we will return soon! Thank you Naomi, stay safe at work!
Atmosphere: 5
Food: 5
Service: 5
Myself, along with my sister, nephew, and 2 cousins went into Juicy Crab Buford on Sunday around 6:49 pm. A woman named Naomi was our server. She introduced herself, she was nice she was telling us about the drink specials and everything was okay, no attitude was given towards her from our table and she gave no attitude towards us. After bringing back refills for 2 sprites, my cousins noticed that the sprite was watered down so when Naomi came back to check on us my cousins politely let her know about the drinks and she said she would let the bartender know and we proceeded to eat our food. When the drinks came back out, a completely different waitress came out, I cannot remember her name but she was an Asian girl and she let us know that she is our new waitress. We all looked at each other wondering why we got a new waitress out of nowhere but just assumed Naomi had to leave early. We did ask the new server what happened and she said she wasn’t sure and that she’s just here to do her job. A few moments later we noticed that Naomi actually didn’t leave and was still serving the other tables in our section. We found that very odd because there were no issues between us and her so my sister asked her what happened and Naomi gave her a dirty look, rolled her eyes and walked off. At this point we feel very uncomfortable and no longer want to be in the restaurant so we asked the new server to bring our bill and to also get the manager. Carry came over and we explained the situation to her, she explained that Naomi’s mom called to let her know that her daughter is in the hospital and she had to leave early and that all the tables she had would be replaced by other servers, we said okay, paid our tab and left. My sister went back into the restaurant to use to restroom and on the way in she noticed that Naomi was still there working on the other side of the restaurant so she asked for the manager and a family that was at a table next to ours came over to my sister and said “it’s because you guys were rude to her that’s why she stopped serving your table” but my sister told them no that’s not true we had no issues with her at all and that the switch was very random and out of no where and that’s when the lady said well it’s because you’re black. My sister asked the manager if she can bring Naomi over to resolve whatever issue she had with our table and the manager proceeded to lie and say that Naomi left, when in fact she did not leave so my sister left. When my sister came back into the car, she explained to me what happened so I decided to just call the restaurant to get the owners information because at that point I’m highly upset, I felt like we spent $148.47 including $21.55 tip for absolutely no reason, we wanted to order drinks but felt so uncomfortable that we just said forget it. When I called, Laura answered the phone and I explained what happened to her and she let me know that we would need to email to speak with someone higher up because her and Carry are the only 2 manager at that location, and then ended it with a backhanded apology and said verbatim “I’m sorry yall had a bad experience with us but if someone isn’t comfortable with serving yall then it is what it is.” When she said that I politely asked her for her name, the other manager’s name, the severs name, the owners name and the email and I ended the call. I am highly upset, I’ve been to several juicy crab locations and NEVER have I experienced anything like this. We felt discriminated against, uncomfortable, and we were blatantly lied to multiple times for absolutely no reason. Horrible experience and terrible customer service from the server Naomi all the way down to both managers Laura and Carry. I never do anything like this but the way that your staff made us feel in an environment that we are paying money for was absolutely unacceptable. To make people so uncomfortable to the point that another table went out of their way to tell us that because we are black is why we were treated that way was absolutely OUT OF LINE, that’s racial discrimination.
Atmosphere: 1
Service: 1
Restaurantji Recommends
We love this place. It helps that I get a SAMC Discount but the food was so yummy. We went for the first time with friends and the service was great, the express wonderful as they explained their menu and details on what they suggested/recommended for the visit. It was our friend's daughter's birthday and it's her favorite place to go. We can't wait to go back. It wasn't overcrowded and we were seated right away. They also had a lady doing face paintings and balloons.
The crab was amazing, Trina was our server, great service!
Super cool place. Definitely recommend the Cajun seasoning. One of the best ones?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Crawfish, Steamed Oysters
Just an all-around good
Atmosphere: 5
Food: 5
Service: 5
It was delicious, best juicy crab.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Juicy Crab