Horrible part time or manager in training. She pretended to not know what the skew for Wendy’s rewards was, when I held my phone up to ask where and when to scan for a cash sale. I just simply wanted to know how to operate the rewards app with cash and got a blank stare and complete disrespectful attitude in return. It was so bad I actually thought she was joking to the point where I asked her if she was okay and if there was a problem. I then let her know that she had a bad attitude and started out the door, but she screamed, “ Have a nice day”, in such an arrogant way I decided to turn around and another employee for a manager. She then walked back up with the same condescending tone asking how she could help me with the biggest smile on her face also saying she was a part time manager. I then recognized one of the actual managers coming from the back and asked to speak with her. The horrible part time manager actually cut her off and tried to tell her that I was being rude to her. It was the most pathetic attempt to save face I’ve seen in a while. The sad thing is the actual manager didn’t seem surprised and apologized on her behalf. I wouldn’t be complaining for nothing. It’s sad that someone in customer service can’t be polite and help a customer with their service without a bad attitude. She actually had the nerve to scream out have a nice day in the same tone as if she won. No respect for herself or others.Hopefully something is done about this terrible employee. If you don’t want to be there, don’t be there, don’t ruin someone else’s day with your horrible attitude. Wish I got her name but I was so blown away that I just had to leave. A time before this, this same employee/ part time manager screamed at another employee to walk faster in an extremely rude tone where I was on the other end eating and heard it clear as day. This woman does not need nor deserve a manager position or customer service job. So sad anyone has to put up with her and her horrible attitude.
Atmosphere: 1
Service: 1
Scott P
Super impressed by the hospitality and friendliness of the manager. I forgot to get his name. He was extremely pleasant and helpful, thanked me for coming in - and I was there unheard they offered a Veterans Day breakfast combo. Didn’t spend a dime today. We’ve been to this location dozens of times and always had great service and tasty food. And today, it was just that much better. Chicken biscuit was crispy and delicious. Coffee was hot and actually pretty good. But the service and the kindness is really what will bring me back here again.
Atmosphere: 5
Food: 5
Service: 5
Lou Zeffer
I don't understand these negative reviews. Been going to this location now for a few months since I moved to Buford. I have consistently been getting the best Dave's singles possible. Hot fresh and delicious every time. No mistakes to my orders. Every staff member smiles and are courteous and kind. Very fast, accurate and professional too over the loud speaker in the drive through. This crew is always fresh and never frozen. Recommend!
Atmosphere: 5
Food: 5
Service: 5
scott m
Do not go to this restaurant. I placed a mobile order and arrived on time. I was not told that they were behind on orders. I waited 30 minutes, no food. I got a refund and only an apology from corporate after survey. The place was dirty and a horrible experience.
Atmosphere: 1
Service: 1
Brooke Robinson
Just went through the drive-through this morning. The lady with red hair gave us the complete wrong order. ??♀️
LiNDSAY M
jbc's are life
Atmosphere: 5
Food: 5
Service: 5
Nikki Dulaney
This is the worst Wendys location. They never have menu items, and they’re rude about it too. I always end up having things missing from my order. And God forbid you ask for any type of adjustment to the food. I definitely didn’t need onion in my toddlers cheeseburger but thanks yall! I’ll be driving to another location from here on out.
Atmosphere: 1
Food: 1
Service: 1
Ashley Hall
Waited 52 minutes in the Mobil order parking spot and still didn’t get my whole order.
Atmosphere: 1
Food: 2
Service: 1
Darren Carroll
Good fast food joint. Better than other Wendy's in the city.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Baconator
Xavier Davis
15 minute drive thru wait to get a Dave's double that was smothered in mayonnaise...waste of time and meal.....
Very clean and lots of parking and the food was very good.
Atmosphere: 5
Food: 4
Service: 4
Stephen A
Nice staff. Clean restaurant and restroom. I didn't have to wait long for my food after ordering.
Atmosphere: 4
Food: 4
Service: 4
Honey Grant
Ordered 4 separate meals from the drive..... I expected it in 4 separate bags, got them in 2 also the Dave's beef burger was bland. I'll never have it again
Horrible part time or manager in training. She pretended to not know what the skew for Wendy’s rewards was, when I held my phone up to ask where and when to scan for a cash sale. I just simply wanted to know how to operate the rewards app with cash and got a blank stare and complete disrespectful attitude in return. It was so bad I actually thought she was joking to the point where I asked her if she was okay and if there was a problem. I then let her know that she had a bad attitude and started out the door, but she screamed, “ Have a nice day”, in such an arrogant way I decided to turn around and another employee for a manager. She then walked back up with the same condescending tone asking how she could help me with the biggest smile on her face also saying she was a part time manager. I then recognized one of the actual managers coming from the back and asked to speak with her. The horrible part time manager actually cut her off and tried to tell her that I was being rude to her. It was the most pathetic attempt to save face I’ve seen in a while. The sad thing is the actual manager didn’t seem surprised and apologized on her behalf. I wouldn’t be complaining for nothing. It’s sad that someone in customer service can’t be polite and help a customer with their service without a bad attitude. She actually had the nerve to scream out have a nice day in the same tone as if she won. No respect for herself or others.Hopefully something is done about this terrible employee. If you don’t want to be there, don’t be there, don’t ruin someone else’s day with your horrible attitude.
Wish I got her name but I was so blown away that I just had to leave. A time before this, this same employee/ part time manager screamed at another employee to walk faster in an extremely rude tone where I was on the other end eating and heard it clear as day. This woman does not need nor deserve a manager position or customer service job. So sad anyone has to put up with her and her horrible attitude.
Atmosphere: 1
Service: 1
Super impressed by the hospitality and friendliness of the manager. I forgot to get his name. He was extremely pleasant and helpful, thanked me for coming in - and I was there unheard they offered a Veterans Day breakfast combo. Didn’t spend a dime today. We’ve been to this location dozens of times and always had great service and tasty food. And today, it was just that much better. Chicken biscuit was crispy and delicious. Coffee was hot and actually pretty good. But the service and the kindness is really what will bring me back here again.
Atmosphere: 5
Food: 5
Service: 5
I don't understand these negative reviews. Been going to this location now for a few months since I moved to Buford. I have consistently been getting the best Dave's singles possible. Hot fresh and delicious every time. No mistakes to my orders. Every staff member smiles and are courteous and kind. Very fast, accurate and professional too over the loud speaker in the drive through. This crew is always fresh and never frozen. Recommend!
Atmosphere: 5
Food: 5
Service: 5
Do not go to this restaurant. I placed a mobile order and arrived on time. I was not told that they were behind on orders. I waited 30 minutes, no food. I got a refund and only an apology from corporate after survey. The place was dirty and a horrible experience.
Atmosphere: 1
Service: 1
Just went through the drive-through this morning. The lady with red hair gave us the complete wrong order. ??♀️
jbc's are life
Atmosphere: 5
Food: 5
Service: 5
This is the worst Wendys location. They never have menu items, and they’re rude about it too. I always end up having things missing from my order. And God forbid you ask for any type of adjustment to the food. I definitely didn’t need onion in my toddlers cheeseburger but thanks yall! I’ll be driving to another location from here on out.
Atmosphere: 1
Food: 1
Service: 1
Waited 52 minutes in the Mobil order parking spot and still didn’t get my whole order.
Atmosphere: 1
Food: 2
Service: 1
Good fast food joint. Better than other Wendy's in the city.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Baconator
15 minute drive thru wait to get a Dave's double that was smothered in mayonnaise...waste of time and meal.....
Atmosphere: 3
Food: 4
Service: 4
Restaurantji Recommends
Fast. Food.
Atmosphere: 5
Food: 5
Service: 5
Very clean and lots of parking and the food was very good.
Atmosphere: 5
Food: 4
Service: 4
Nice staff. Clean restaurant and restroom. I didn't have to wait long for my food after ordering.
Atmosphere: 4
Food: 4
Service: 4
Ordered 4 separate meals from the drive..... I expected it in 4 separate bags, got them in 2 also the Dave's beef burger was bland. I'll never have it again
Atmosphere: 3
Food: 2
Service: 3
Recommended dishes: Spicy Chicken Sandwich, Baconator, Dave's Double
Best crew EVER!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Baconator Fries with Cheese, Wendy’S Taco Salad and Apple Pecan Chicken Salad, Wendy’S Sausage Egg & Cheese Burrito Seasoned Potatoes and Sausage Biscuit & Gravy, Spicy Chicken Sandwich, Baconator, Wendy’S Classic Chocolate and Vanilla Frosty Desserts, Chili, Oatmeal Bar, Honey Butter Biscuit, Dave's Double, Double Stack, Plain Baked Potato
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