We have been coming to this Wendy’s since we moved here and never had any issues, as we usually go through the drive-thru. My daughter really enjoys Wendy’s and eats it almost every day during the school week. On weekends, we normally eat barbecue, but due to limited time we decided to dine inside Wendy’s instead. The moment we entered, it was hot inside with no air conditioning, but we went ahead with our order.
When my husband asked for barbecue sauce after we had already placed and received our order, we were told it would cost $0.50. At first, I thought it was a joke, so I went up to the counter to ask for some. I wasn’t going to use my card just to pay $0.50. An older white server was willing to provide the sauce, but one of the Hispanic employees said no. That same employee then began going back and forth with me about their new policy. I don’t have an issue with a new policy, I understand rules change, but I did have an issue with her rude attitude and the way she handled it.
I told her I didn’t want to continue speaking with her because of her nasty attitude, and another Hispanic employee jumped in. Eventually, a male employee told one of them to go to the back, but the other continued arguing with me. He eventually gave me the sauce, but by that point I had already lost my appetite from how poorly I was treated.
The way the employee responded mocked me as if I was too poor to pay $0.50. It was obvious she didn’t care about my point of view and just wanted to be rude. While sitting with my family waiting for them to finish eating, the same employee continued speaking to another worker and said, “Over $0.50?” clearly mocking me again. That was insulting and humiliating. As an African woman, I believe if I had been white or Black American, I would not have been treated this way. Instead, they heard my accent and chose to mock me for asking for barbecue sauce.
At that point, I asked for a refund. The male employee called the manager and explained that I hadn’t touched the food and that the refund was warranted, so they gave me my money back. When I spoke with the manager, the first thing he said was that the employee was “just doing her job,” instead of acknowledging my frustration. Only after I explained that it was not about her doing her job but about her poor service. He then said he would talk with her. Still, there was no apology nor acknowledging the way I was treated, which showed me exactly why the employees feel they can treat customers this way.
Poor management leads to poor employees, and this was a clear example. This was our first time dining inside at this location, and it will be our last. We’ve always had a better experience at the drive-thru, but after this, I will be taking my business elsewhere.
Atmosphere: 1
Food: 5
Service: 1
Ms. Lopez
50 cents for 1 extra BBQ you only get 1 per meal lmao
Atmosphere: 1
Food: 1
Service: 1
Caron Livings
Mobile order pick up inside waited 10 min while I watched my food get cold. The staff was standing around talking and laughing. 13$ for cold food and melted drinks to be told “oh sorry”. Will not be back to this location. Terrible service
Atmosphere: 3
Food: 2
Service: 1
H F
Yikes they’ve had no ac. It has to be over 100 degrees in there. Employees are cooking while sweating profusely and food is in extreme heat.
Atmosphere: 1
Food: 1
Service: 1
timothy presley
I had to thank the manager and staff for such wonderful service, fresh food and clean atmosphere. I don't know about anyone experiences with this store but mines was great. Keep up the good work ladies and gentlemen.
-The Amazon Man
Atmosphere: 5
Food: 5
Service: 5
Anthony P Alampi
Definitely heading in the wrong direction. Fast food is a tough business. Dave Thomas is looking down from Heaven with disappointment.
Atmosphere: 3
Food: 2
Service: 3
Lauren Mihok
Girl at the window was very kind!
Atmosphere: 5
Food: 5
Service: 5
Jennifer Glover
I go here bi-weekly at least and have only had one problem and they were very sweet fixing it for me
Lisa Gobran
Whoever's working today's shift March 11th at 12:39 p.m. This might be the freshest hottest food. This is the shift that the food is always good.
Jayne Gentry
Went through the drive through. First of all it is nice they have a health department score of 100%👏. The service was quick and everyone I interacted with was friendly. I would recommend this Wendy's
The price is more expensive than other chain stores.
Atmosphere: 4
Food: 3
Service: 2
Mishel
Here are two Hispanics, a young man and a young lady who have treated me in an excellent way... I can't eat cheese that comes in the cobb salad... and they know how to take care of why they made it for me... unfortunately only once when they were not there did they send me with cheese the other workers I imagine tried to remove the cheese but they didn't remove it all .. but when they are there, I mean, these Hispanics who were born here know how to serve well and thus attract customers... when you understand that it is important that the customer leaves satisfied... A round of applause for them...
Atmosphere: 5
Food: 5
Service: 5
Ellen Renee Rod
I went through the drive through, but the lady that had taken my order got an attitude when I could not put my order in fast enough. I hope I don't get her next time I come to eat. I don't appreciate getting done like that.
Food: 5
Recommended dishes: Double Stack, Hamburger
Natasha Mangiarelli
Rude teenagers working this evening. Food was cold, attitudes were ugly and cashier was upset that I asked for my total- (when he literally said total with be given at the window), then he proceeded to blankly stare as I asked for the total twice. He handed me my change in a ball and I then asked for a receipt and he seemingly had a problem with that request also. The kid meal nuggets were cold and fries were hard. We came here after my kids' practice, next time we'll just Chick FilA as usual. This was a waste of money.
Atmosphere: 1
Food: 1
Service: 1
debyon hewling
I love the garlic flavored nuggets but I tried the buffalo sauce ones as well and the garlic parmigiana sauce is the best!!!!
We have been coming to this Wendy’s since we moved here and never had any issues, as we usually go through the drive-thru. My daughter really enjoys Wendy’s and eats it almost every day during the school week. On weekends, we normally eat barbecue, but due to limited time we decided to dine inside Wendy’s instead. The moment we entered, it was hot inside with no air conditioning, but we went ahead with our order.
When my husband asked for barbecue sauce after we had already placed and received our order, we were told it would cost $0.50. At first, I thought it was a joke, so I went up to the counter to ask for some. I wasn’t going to use my card just to pay $0.50. An older white server was willing to provide the sauce, but one of the Hispanic employees said no. That same employee then began going back and forth with me about their new policy. I don’t have an issue with a new policy, I understand rules change, but I did have an issue with her rude attitude and the way she handled it.
I told her I didn’t want to continue speaking with her because of her nasty attitude, and another Hispanic employee jumped in. Eventually, a male employee told one of them to go to the back, but the other continued arguing with me. He eventually gave me the sauce, but by that point I had already lost my appetite from how poorly I was treated.
The way the employee responded mocked me as if I was too poor to pay $0.50. It was obvious she didn’t care about my point of view and just wanted to be rude. While sitting with my family waiting for them to finish eating, the same employee continued speaking to another worker and said, “Over $0.50?” clearly mocking me again. That was insulting and humiliating. As an African woman, I believe if I had been white or Black American, I would not have been treated this way. Instead, they heard my accent and chose to mock me for asking for barbecue sauce.
At that point, I asked for a refund. The male employee called the manager and explained that I hadn’t touched the food and that the refund was warranted, so they gave me my money back. When I spoke with the manager, the first thing he said was that the employee was “just doing her job,” instead of acknowledging my frustration. Only after I explained that it was not about her doing her job but about her poor service. He then said he would talk with her. Still, there was no apology nor acknowledging the way I was treated, which showed me exactly why the employees feel they can treat customers this way.
Poor management leads to poor employees, and this was a clear example. This was our first time dining inside at this location, and it will be our last. We’ve always had a better experience at the drive-thru, but after this, I will be taking my business elsewhere.
Atmosphere: 1
Food: 5
Service: 1
50 cents for 1 extra BBQ you only get 1 per meal lmao
Atmosphere: 1
Food: 1
Service: 1
Mobile order pick up inside waited 10 min while I watched my food get cold. The staff was standing around talking and laughing. 13$ for cold food and melted drinks to be told “oh sorry”. Will not be back to this location. Terrible service
Atmosphere: 3
Food: 2
Service: 1
Yikes they’ve had no ac. It has to be over 100 degrees in there. Employees are cooking while sweating profusely and food is in extreme heat.
Atmosphere: 1
Food: 1
Service: 1
I had to thank the manager and staff for such wonderful service, fresh food and clean atmosphere. I don't know about anyone experiences with this store but mines was great. Keep up the good work ladies and gentlemen.
-The Amazon Man
Atmosphere: 5
Food: 5
Service: 5
Definitely heading in the wrong direction. Fast food is a tough business. Dave Thomas is looking down from Heaven with disappointment.
Atmosphere: 3
Food: 2
Service: 3
Girl at the window was very kind!
Atmosphere: 5
Food: 5
Service: 5
I go here bi-weekly at least and have only had one problem and they were very sweet fixing it for me
Whoever's working today's shift March 11th at 12:39 p.m. This might be the freshest hottest food. This is the shift that the food is always good.
Went through the drive through. First of all it is nice they have a health department score of 100%👏. The service was quick and everyone I interacted with was friendly. I would recommend this Wendy's
Restaurantji Recommends
The price is more expensive than other chain stores.
Atmosphere: 4
Food: 3
Service: 2
Here are two Hispanics, a young man and a young lady who have treated me in an excellent way...
I can't eat cheese that comes in the cobb salad... and they know how to take care of why they made it for me... unfortunately only once when they were not there did they send me with cheese the other workers I imagine tried to remove the cheese but they didn't remove it all .. but when they are there, I mean, these Hispanics who were born here know how to serve well and thus attract customers... when you understand that it is important that the customer leaves satisfied...
A round of applause for them...
Atmosphere: 5
Food: 5
Service: 5
I went through the drive through, but the lady that had taken my order got an attitude when I could not put my order in fast enough. I hope I don't get her next time I come to eat. I don't appreciate getting done like that.
Food: 5
Recommended dishes: Double Stack, Hamburger
Rude teenagers working this evening. Food was cold, attitudes were ugly and cashier was upset that I asked for my total- (when he literally said total with be given at the window), then he proceeded to blankly stare as I asked for the total twice. He handed me my change in a ball and I then asked for a receipt and he seemingly had a problem with that request also. The kid meal nuggets were cold and fries were hard. We came here after my kids' practice, next time we'll just Chick FilA as usual. This was a waste of money.
Atmosphere: 1
Food: 1
Service: 1
I love the garlic flavored nuggets but I tried the buffalo sauce ones as well and the garlic parmigiana sauce is the best!!!!
Atmosphere: 5
Food: 5
Service: 5
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