Very poor food service. I asked for specific items, but they just added whatever they felt like. No care for customer requests. Worst experience at Chipotle.
Atmosphere: 1
Andy 8ass
Manager didn’t open store till 11:05!!!!!
Atmosphere: 1
Jordan Mashburn
Order got sent here by mistake. Called customer service and they refused to refund me. Was super rude. Took over 30 mins to even get a hold of customer service.
Atmosphere: 1
Food: 1
Service: 1
F. Jonathan Walker Prestidge
Good food. Solid place...
Atmosphere: 3
Food: 5
Service: 4
Gabriella Rose
Absolute worst customer service I’ve experienced from any restaurant. Posting a review because this is a continuous issue. Blatant lying and incompetence of simple instructions from a manager on duty. After our awful experience we were ignored after thanking the rude employee. Rude and ugly attitude, for no reason, even after an extremely friendly approach and showing nothing but respect. If you eat here, be sure to watch them make your food until the very end or they’ll lie about what they put on it. I’d like to think the GM sees this and makes a difference, but I see that’s not been the case for previous experiences.
Atmosphere: 4
Food: 4
Service: 1
Scott
The local Chipotle here is great, great service, great food.
Atmosphere: 5
Food: 5
Service: 5
Sue Keppel
Ricebowl was a huge portion.
Atmosphere: 5
Food: 5
Service: 5
RAM
Its very disgusting to go oder food and see all the servers without any hair nets. This one guy thats always unhappy to be there has a huge nappy hair that is dropping on the food. I went twice and he was serving foor so I left without ordering. Will not ever return. there.
Byron Zhao
Easy to get to this location and the staffs were friendly. Food was good, environment was clean.
Atmosphere: 5
Food: 5
Service: 5
David Lawrence
I ordered a quesadilla. I received this atrocity. You can't be serious 😒
I rarely leave negative reviews, but this location consistently disappoints. Nine times out of ten, I receive scraps for protein — despite ordering premium items and paying extra. I ordered a carne asada bowl and once again received nothing but small, leftover pieces. Chipotle advertises carne asada as a premium protein, and I expect the quality and portion size to reflect that. Unfortunately, this location repeatedly falls short — whether it’s missing ingredients, missing items, or poor portions. It’s frustrating, especially for loyal customers. Please do better. The manager needs to do better. I see several similar reviews below.
Atmosphere: 1
Food: 1
Service: 1
Ivo Pereira
Delicious and fresh food. Expensive though.
Atmosphere: 4
Food: 5
Service: 4
Elizabeth Jones
The place was filthy. Every surface needed to be cleaned and floors . Won’t be back.
S. Christopheson
I've been to this location six times since moving to the area. I kept giving it the benefit of the doubt because I really like the food from Chipotle and Qdoba, but yesterday was my last visit. It's not worth it. On previous occasions I've had no issues with the food though the serving staff continuously displayed a poor attitude. I even had a guy roll his eyes and sigh because I ordered two burrito bowls with two people behind me. Like I was inconveniencing him to do his job! Yesterday, it was 12:35 pm, no one was behind me when I ordered and yet the person serving me was throwing the rice and beans and meat on the plate like her life was about to end. The bowl resulted in lots of rice, a handful of beans, and a few pieces of chicken and steak all sloppy... Some of it landed outside the bowl. The steak was mostly raw (I noticed when I got home and had to re-cook it) and I realized I went out of my way to pay for subpar ordering experience and food. These workers need supervision and training. They should take pride in what they are doing to ensure food is fully cooked before moving it to the trays. Fake your attitude if you have to, that's part of the job. Fake a smile, listen to the order and take your time platting it, make it look nice, take payment without attitude and thank the customer for stopping by. In Japan, at a fast food place, you are greeted when coming in and upon leaving; Each worker takes so much pride in what they are doing... they craft each burger or sandwich as if it was a piece of art. Their work personally represents them and the company. This should be emulated.
Atmosphere: 2
Food: 1
Service: 1
Grant Tozzi
Always out of rice, staff sits there and stares at you for 10 minutes and says nothing. Portion sizes are terrible. The Chipotle on 92 is 10x better.
Very poor food service. I asked for specific items, but they just added whatever they felt like. No care for customer requests. Worst experience at Chipotle.
Atmosphere: 1
Manager didn’t open store till 11:05!!!!!
Atmosphere: 1
Order got sent here by mistake. Called customer service and they refused to refund me. Was super rude. Took over 30 mins to even get a hold of customer service.
Atmosphere: 1
Food: 1
Service: 1
Good food. Solid place...
Atmosphere: 3
Food: 5
Service: 4
Absolute worst customer service I’ve experienced from any restaurant. Posting a review because this is a continuous issue. Blatant lying and incompetence of simple instructions from a manager on duty. After our awful experience we were ignored after thanking the rude employee. Rude and ugly attitude, for no reason, even after an extremely friendly approach and showing nothing but respect. If you eat here, be sure to watch them make your food until the very end or they’ll lie about what they put on it. I’d like to think the GM sees this and makes a difference, but I see that’s not been the case for previous experiences.
Atmosphere: 4
Food: 4
Service: 1
The local Chipotle here is great, great service, great food.
Atmosphere: 5
Food: 5
Service: 5
Ricebowl was a huge portion.
Atmosphere: 5
Food: 5
Service: 5
Its very disgusting to go oder food and see all the servers without any hair nets. This one guy thats always unhappy to be there has a huge nappy hair that is dropping on the food. I went twice and he was serving foor so I left without ordering. Will not ever return. there.
Easy to get to this location and the staffs were friendly. Food was good, environment was clean.
Atmosphere: 5
Food: 5
Service: 5
I ordered a quesadilla. I received this atrocity. You can't be serious 😒
Food: 1
Restaurantji Recommends
I rarely leave negative reviews, but this location consistently disappoints. Nine times out of ten, I receive scraps for protein — despite ordering premium items and paying extra. I ordered a carne asada bowl and once again received nothing but small, leftover pieces. Chipotle advertises carne asada as a premium protein, and I expect the quality and portion size to reflect that. Unfortunately, this location repeatedly falls short — whether it’s missing ingredients, missing items, or poor portions. It’s frustrating, especially for loyal customers. Please do better. The manager needs to do better. I see several
similar reviews below.
Atmosphere: 1
Food: 1
Service: 1
Delicious and fresh food. Expensive though.
Atmosphere: 4
Food: 5
Service: 4
The place was filthy. Every surface needed to be cleaned and floors . Won’t be back.
I've been to this location six times since moving to the area. I kept giving it the benefit of the doubt because I really like the food from Chipotle and Qdoba, but yesterday was my last visit. It's not worth it.
On previous occasions I've had no issues with the food though the serving staff continuously displayed a poor attitude. I even had a guy roll his eyes and sigh because I ordered two burrito bowls with two people behind me. Like I was inconveniencing him to do his job!
Yesterday, it was 12:35 pm, no one was behind me when I ordered and yet the person serving me was throwing the rice and beans and meat on the plate like her life was about to end. The bowl resulted in lots of rice, a handful of beans, and a few pieces of chicken and steak all sloppy... Some of it landed outside the bowl. The steak was mostly raw (I noticed when I got home and had to re-cook it) and I realized I went out of my way to pay for subpar ordering experience and food.
These workers need supervision and training. They should take pride in what they are doing to ensure food is fully cooked before moving it to the trays. Fake your attitude if you have to, that's part of the job. Fake a smile, listen to the order and take your time platting it, make it look nice, take payment without attitude and thank the customer for stopping by. In Japan, at a fast food place, you are greeted when coming in and upon leaving; Each worker takes so much pride in what they are doing... they craft each burger or sandwich as if it was a piece of art. Their work personally represents them and the company. This should be emulated.
Atmosphere: 2
Food: 1
Service: 1
Always out of rice, staff sits there and stares at you for 10 minutes and says nothing. Portion sizes are terrible. The Chipotle on 92 is 10x better.
Atmosphere: 1
Food: 3
Service: 1
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