I typically do not leave reviews, but I felt compelled to share my recent experience. I am a shift manager at Starbucks and have previously worked at Dunkin’, so I understand how stressful food service environments can be at times.
Unfortunately, my interaction today with the staff manager, Lilla, was unprofessional and disrespectful. I called to explain that I had ordered an iced chai latte through DoorDash with less ice. I am aware that reducing the ice can alter the liquid-to-ice ratio, but in this case, the beverage I received a beverage was still heavily iced and a large amount of the drink was missing altogether. So much so, that I called because I felt disappointed with my order.
After several minutes of attempting to respectfully explain the drink the that I received, Lilla argued with me and stated she had “watched the cameras” to ensure all drinks are made properly. She then suggested that if I made my way back to the store, she would “decide” whether I “deserved” a refund—words she repeated verbatim.
While I understand that mistakes can happen, the lack of professionalism and poor customer service displayed in this interaction was disappointing. At the end of the day, it’s just coffee, but the experience was so unsatisfactory that I felt it necessary to leave a review and hope that management reviews the conduct of their leadership team
Food: 1
Service: 1
Aubrey W
In the drive thru I got my order very quickly. The staff was also friendly. The food and latte were great and as expected. I have found it difficult to get a good bagel around here but Dunkin’ Donuts never disappoints. They are my go to when I’m in the mood for a bagel. Also, please bring back the bagel twists!
Atmosphere: 5
Food: 5
Service: 5
Hollis Reece
Ask for side of Aioli mayo for my Sour Dough Sandwich that came out dry. Which I was not offer anything during purchase. Manager said she couldn't help.
Gabriel Abbott
Nothing better for late night drinks
Tr1n Tr1n
I love yall <3
Atmosphere: 5
Food: 5
Service: 5
James Torres
Always surprised that the donuts are not their number product. No matter which location they're just not good
Atmosphere: 4
Food: 2
Service: 5
Connie Lance
This is my favorite DD location in the U.S. I am only here on the weekends .The crew then is fabulous.
Atmosphere: 5
Food: 5
Service: 5
Hopee Elisee
Filled my cup with ice, put over half a cup of milk in it and when I asked them to remake it, they kept telling me how I am supposed to like my drink and kept giving me reasons not to make my drink to my satisfaction. Again cup is MOSTLY ice when the drink is 7$! Said if I didn’t like it that I could leave a bad review. Wanted to treat me like I didn’t know how to order my coffee. After making us wait in a line for half an hour bc she wanted to make someone’s 6 piece donut first.
Atmosphere: 1
Food: 1
Service: 1
THE 7TH HOUSE JAZZANOVA
Wonderful staff always
Atmosphere: 5
Food: 5
Service: 5
Kayla Curry
I asked for a latte and they gave me a cup of milk.
Customer service is terrible! The employee at the window was very impolite, drinks were good but service is poor.
Atmosphere: 1
Food: 5
Service: 1
Laura Dotson
I thought I would try Duncan for coffee and it is very good. I also love the freshness of the donuts if you go before lunch. I got the iced vanilla latte and it was just the right amount of coffee and milk.
Atmosphere: 5
Food: 5
Service: 5
Obryan Shelley
Christen who works there was amazing I had a bad experience with another Dunkin Doughnut. She changed my whole outlook with her kind Customer service. She was really nice and she fixed my order from what I had at a the previous Dunkin.
Lelee Woltz
Great service
Atmosphere: 5
Food: 5
Service: 5
Ken Kennwisher
Nice buch of girls...very polite. Happy workers..very private
I typically do not leave reviews, but I felt compelled to share my recent experience. I am a shift manager at Starbucks and have previously worked at Dunkin’, so I understand how stressful food service environments can be at times.
Unfortunately, my interaction today with the staff manager, Lilla, was unprofessional and disrespectful. I called to explain that I had ordered an iced chai latte through DoorDash with less ice. I am aware that reducing the ice can alter the liquid-to-ice ratio, but in this case, the beverage I received a beverage was still heavily iced and a large amount of the drink was missing altogether. So much so, that I called because I felt disappointed with my order.
After several minutes of attempting to respectfully explain the drink the that I received, Lilla argued with me and stated she had “watched the cameras” to ensure all drinks are made properly. She then suggested that if I made my way back to the store, she would “decide” whether I “deserved” a refund—words she repeated verbatim.
While I understand that mistakes can happen, the lack of professionalism and poor customer service displayed in this interaction was disappointing. At the end of the day, it’s just coffee, but the experience was so unsatisfactory that I felt it necessary to leave a review and hope that management reviews the conduct of their leadership team
Food: 1
Service: 1
In the drive thru I got my order very quickly. The staff was also friendly. The food and latte were great and as expected. I have found it difficult to get a good bagel around here but Dunkin’ Donuts never disappoints. They are my go to when I’m in the mood for a bagel. Also, please bring back the bagel twists!
Atmosphere: 5
Food: 5
Service: 5
Ask for side of Aioli mayo for my Sour Dough Sandwich that came out dry. Which I was not offer anything during purchase. Manager said she couldn't help.
Nothing better for late night drinks
I love yall <3
Atmosphere: 5
Food: 5
Service: 5
Always surprised that the donuts are not their number product. No matter which location they're just not good
Atmosphere: 4
Food: 2
Service: 5
This is my favorite DD location in the U.S. I am only here on the weekends .The crew then is fabulous.
Atmosphere: 5
Food: 5
Service: 5
Filled my cup with ice, put over half a cup of milk in it and when I asked them to remake it, they kept telling me how I am supposed to like my drink and kept giving me reasons not to make my drink to my satisfaction. Again cup is MOSTLY ice when the drink is 7$! Said if I didn’t like it that I could leave a bad review. Wanted to treat me like I didn’t know how to order my coffee. After making us wait in a line for half an hour bc she wanted to make someone’s 6 piece donut first.
Atmosphere: 1
Food: 1
Service: 1
Wonderful staff always
Atmosphere: 5
Food: 5
Service: 5
I asked for a latte and they gave me a cup of milk.
Food: 1
Restaurantji Recommends
Customer service is terrible! The employee at the window was very impolite, drinks were good but service is poor.
Atmosphere: 1
Food: 5
Service: 1
I thought I would try Duncan for coffee and it is very good. I also love the freshness of the donuts if you go before lunch. I got the iced vanilla latte and it was just the right amount of coffee and milk.
Atmosphere: 5
Food: 5
Service: 5
Christen who works there was amazing I had a bad experience with another Dunkin Doughnut. She changed my whole outlook with her kind Customer service. She was really nice and she fixed my order from what I had at a the previous Dunkin.
Great service
Atmosphere: 5
Food: 5
Service: 5
Nice buch of girls...very polite. Happy workers..very private
Atmosphere: 5
Food: 5
Service: 5
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