Firehouse Subs Riverstone

Delicious subs! Clean establishment and friendly employees!

Atmosphere: 5

Food: 5

Service: 5

Great selection of sandwiches and reasonably priced! I love this place!

Atmosphere: 5

Food: 5

Service: 5

Very disappointed in Firehouse subs. Showed up on my Birthday 7/17 for my free med sub was also going to order subs for the family. The girl at the counter verified my birthday on my driver's license and was going to take my order but her Manager came over and asked if I had the app, I said yes but she denied it since I had not ordered in the app recently so I didnt qualify per the snotty manager. Very dissatisfied as we eat here on a regular basis (Weekly). I just choose not to order in the app unless we are taking it to go. So my last visits were all eaten in their establishment. So just because I hadn't used their app recently they denied me a med sandwich and lost an order of 3 other sandwiches with meals that I would of ordered. Just sad. Where has good customer service gone. For goodness sakes it was my birthday. The Manager actually lost money and a weekly customer over a med sandwich. Very sad. I will now be driving out of my way to the woodstock location as the canton location has lost me as a customer over this.
Follow up: Thank you for the apology Jessica but I'm still owed a med sandwich and you didnt even bother to offer that. So no I will not be returning to the Canton location. I expect bad customer service from teenagers but not grown adults in a management position. This establishment has received multiple bad reviews on their customer service, instead of responding with I hope we can do better next time. Do better now and hire better employees and train your current staff on how to treat their customers.

Service: 1

Good food

Atmosphere: 5

Food: 5

Service: 5

Employee was friendly. The sandwiches were made exactly how I wanted them.

Atmosphere: 5

Food: 5

Service: 5

Food is always great and restaurant is always clean!

Atmosphere: 5

Food: 5

Service: 5

Came to get food for the family and they were closed at 830 with a hand written sign saying they were closing early because short staffed. They have 3 employees in there.

Atmosphere: 1

Service: 1

Quick and friendly service

Atmosphere: 5

Food: 5

Service: 5

It was great as always.

Atmosphere: 5

Food: 5

Service: 5

Food was delicious. Ready when I arrived for pick up. Accurate.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Firehouse Hero

Great sandwiches.

Atmosphere: 5

Food: 5

Service: 5

I used the app to place the order, but I ate inside. I ordered the New York Steamer (corned beef, pastrami and provolone ) and it was great. I had enough points from the rewards program to get a brownie also.

Atmosphere: 5

Food: 5

Service: 5

I’ve been here 4x since moving to Canton in March of last year.
Once again, the customer service from the evening crew is terrible. Not one of the 4 employees working tonight had even the slightest sign of warmth or care for the customers they were serving.
Talk about losing your appetite, if I wasn’t buying for my wife as well, I literally would have left my food and walked out, even after paying.
Let’s go FH, do better, hire better, train better, or get out of the business of customer service.

Atmosphere: 3

Food: 5

Service: 1

The young gentleman who was making our sandwich and the female cashier were both nice enough and the restaurant was clean but the real star of the show was our Italian submarine sandwich which was expertly made and absolutely delicious. The bread was soft and the amount of meats and sauces were just right. My dining companion and I split the sub and I had the pickle. It too was just right. It was the best sandwich I have had in years. My dining companion does not have the experience eating at places like this in cities and suburbs across the country that I do. He was blown away at how good it was. I used to eat at this chain all the time back when I lived in places like that but that was close to a decade ago now and I am not sure if I remember it being quite this good. My dining companion said that Firehouse Subs in Canton GA made the subs we eat at the delis in the small town in which we live seem amateur in comparison. He also said that the place smelled great when we walked in. We ate lunch here around five o'clock pm or so in the late afternoon of Wednesday, November thirteenth of the year two thousand and twenty four.

Parking: The parking was great. It wasn't too busy and it was in a very nice upscale shopping center.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Italian

HORRIBLE customer service!!!! I’ve never experienced being TOTALLY ignored in any other Firehouse Subs location. The three employees NEVER smiled, never welcomed me in, and acted as though they were mad that I even care come in to place an order!! I won’t be back and I do not recommend this location.

Atmosphere: 1

Food: 3

Service: 1