It is Dec. 18 and this Starbucks has none of their advertised latte flavors. No sugar cookie. No gingerbread. No eggnog. That is signs of terrible management. They don’t know how to order supplies in advance based on inventory levels. Atrocious. Don’t come here. All that serve is frustration and a large laptop area for job hunters to post online all day.
Atmosphere: 1
Food: 1
Service: 1
Dubyyy. Tutti
I was there a few days ago and my order was taken by Daniel. He was super nice! His customer service is literally the reason I came back to this store, even though there is another one closer to me. Most of the ladies there are not really friendly, but Daniel . I don’t know why he’s not in the drive-thru always makes me feel happy when he talks to me.
I recently had surgery in my mouth and he was very patient and kind, making sure he understood my order. He even added to my order at the window because I had forgotten my snowman cookies. I hope this store appreciates the great service and the great employee they have in Daniel, who makes me take the time to come here.
Atmosphere: 5
Food: 5
Service: 5
Alisha Long
Terrible service at this location. Literally the only people waiting for coffee and it took 20 minutes. I had to even ask where the 3rd drink was and the guy with long hair was bothered by it. Zero apology and bad attitude. All the workers seem to be just standing around.
Service: 1
Jennifer Fowler
They would not take my order due to me using a $100 bill .. I know we are in a digital world these days. But to deny service to someone because your lazy and don't want to go back and get change from your safe - or if they truly don't have it to give then that's bad business! It's Starbucks! Common! I will never be back!
Atmosphere: 1
Food: 1
Service: 1
Adam Nevis
Great service, excellent expresso with whip cream!
Atmosphere: 5
Food: 5
Service: 5
kayli hamby
Taste good but not filled to venti size…. Keep in mind a little of that is foam as well….
Tyijah M.
Edit: If I could give 10 stars to the person who made my husband & I drinks on Sunday afternoon I would. Prior to this my husband would also go by himself to get our drinks and both times would receive half filled thrown together drinks. This was the first time he’s tasted it made right and it was exactly how it’s suppose to be. As my previous review stated, I went almost everyday and most of the times my order was made right but inconsistent . Presentation is everything and because they fixed it I’m giving the 5 stars again as well as still one of the best Starbucks I’ve been to around canton
Other than the riverstone location, this location I have been coming to consistently getting the same drink atleast 3-4 times a week. Everyone is very friendly, but what I’ve noticed when it is busy they seem to rush my order and make it wrong. For example, one minute the salted caramel with taste like salted caramel and my drink will be filled the the top the next minute, like last week my husband my handed to drinks that were half way filled in a grande cup and i asked for extra cold foam. My husband did not but yet are drinks looked the same, the suck and unfortunately it seems like it’s only one worker that does this. I was so disappointed especially when i know who this drink is suppose to look, taste, and be made. In my opinion, it is the driver thru workers job to double check orders and if it doesn’t not look presentable remake or don’t even give it to the customer. Becuase of this I am taking a break but so will be back. Keep in my some of us moms and wives look forward to our coffee break because it’s one of our only times we treat ourselves or get a small break. Other than that Inlove this location but on the weekends it need to be better and when it’s busy still make sure every customer is leaving satisfied and every drink is work the money that they spend.
Atmosphere: 5
Food: 5
Service: 5
MarilN McG
My favorite Starbucks! The drinks are consistently made well. Staff is friendly
Atmosphere: 4
Food: 5
Service: 5
David Furos
Its coffee. What else can I say.
Atmosphere: 3
Food: 3
Service: 4
Shane R.
I have been a regular here for a long time and will no longer be coming here. This place lacks basic customer service. Today, after spending $14 on a coffee and breakfast sandwich, they told me they would have to charge me for a sprinkle of oreo on my 3-year-old daughter's pup cup. Insanity! They told me they would let it go this time but next time, they would have to charge me for the sprinkle. That's OK, because I will gladly make coffee at home or go elsewhere. This company has gotten so corporate, so greedy, and lacks such basic customer service, that I could care less about a PSL. I am done. Byeeeeeeeee.
Great service, clean atmosphere but my matcha lattes and chai lattes always taste like lightly flavored milk. EVERY. SINGLE. TIME. This is the only store that this happens to me at. It doesn't matter if it's a lavendar one, vanilla chai, matcha, it's just milk with a light light hint of flavor. I'm not going to complain at the store bc they'd be remaking my drink everytime. I started just getting espresso shots sometimes and if I want a latte I'll drive to a different location, it's so ridiculous. Is it consistent? Yes. Which makes me wonder if they're being told to put less bc seriously I can count on them to give me a glass of milk with ice instead of a delicious drink to start off or end my day. I kept going in the morning and it kept happening so then I started going in the evening thinking maybe the morning person just can't make them right, nope it happens in the evening too. 🥲 I used to get Starbucks everyday, not anymore
Atmosphere: 5
Food: 1
Service: 5
Tina Dougherty
Very friendly always welcoming and my drinks are always made perfect.
Atmosphere: 5
Food: 5
Service: 5
Jessica Zeigler
Love this Coffeehouse! Kelsey does a great job with her team and delivering the best experience 💚
Atmosphere: 5
Food: 5
Service: 5
Deberah Williams
Great location
Atmosphere: 5
Food: 5
Service: 5
Lauren Parkinson
Really cute and modern looking Starbucks! Lots of open space with a chill vibe. I always want to order caramel macchiatos, but I feel like they're always so bitter at first. I asked the barista here, and she explained that macchiatos are layer and that if the initial bitterness bothered me, I could always order my caramel macchiato stirred/shaken. Ever since then, I've ordered my macchiatos just like that, and I haven't had a single bad one yet! Super nice people who are willing to listen to a ignorant coffee lover like me explain what I want so that they can tell me how to order it in the future. Also very cute patio. I think it would be a lovely spot to go and read a book while sipping on some coffee if the temperatures ever drop and the rain decides to go somewhere else!
It is Dec. 18 and this Starbucks has none of their advertised latte flavors. No sugar cookie. No gingerbread. No eggnog. That is signs of terrible management. They don’t know how to order supplies in advance based on inventory levels. Atrocious. Don’t come here. All that serve is frustration and a large laptop area for job hunters to post online all day.
Atmosphere: 1
Food: 1
Service: 1
I was there a few days ago and my order was taken by Daniel. He was super nice! His customer service is literally the reason I came back to this store, even though there is another one closer to me. Most of the ladies there are not really friendly, but Daniel . I don’t know why he’s not in the drive-thru always makes me feel happy when he talks to me.
I recently had surgery in my mouth and he was very patient and kind, making sure he understood my order. He even added to my order at the window because I had forgotten my snowman cookies. I hope this store appreciates the great service and the great employee they have in Daniel, who makes me take the time to come here.
Atmosphere: 5
Food: 5
Service: 5
Terrible service at this location. Literally the only people waiting for coffee and it took 20 minutes. I had to even ask where the 3rd drink was and the guy with long hair was bothered by it. Zero apology and bad attitude. All the workers seem to be just standing around.
Service: 1
They would not take my order due to me using a $100 bill .. I know we are in a digital world these days. But to deny service to someone because your lazy and don't want to go back and get change from your safe - or if they truly don't have it to give then that's bad business! It's Starbucks! Common! I will never be back!
Atmosphere: 1
Food: 1
Service: 1
Great service, excellent expresso with whip cream!
Atmosphere: 5
Food: 5
Service: 5
Taste good but not filled to venti size…. Keep in mind a little of that is foam as well….
Edit: If I could give 10 stars to the person who made my husband & I drinks on Sunday afternoon I would. Prior to this my husband would also go by himself to get our drinks and both times would receive half filled thrown together drinks. This was the first time he’s tasted it made right and it was exactly how it’s suppose to be. As my previous review stated, I went almost everyday and most of the times my order was made right but inconsistent . Presentation is everything and because they fixed it I’m giving the 5 stars again as well as still one of the best Starbucks I’ve been to around canton
Other than the riverstone location, this location I have been coming to consistently getting the same drink atleast 3-4 times a week. Everyone is very friendly, but what I’ve noticed when it is busy they seem to rush my order and make it wrong. For example, one minute the salted caramel with taste like salted caramel and my drink will be filled the the top the next minute, like last week my husband my handed to drinks that were half way filled in a grande cup and i asked for extra cold foam. My husband did not but yet are drinks looked the same, the suck and unfortunately it seems like it’s only one worker that does this. I was so disappointed especially when i know who this drink is suppose to look, taste, and be made. In my opinion, it is the driver thru workers job to double check orders and if it doesn’t not look presentable remake or don’t even give it to the customer. Becuase of this I am taking a break but so will be back. Keep in my some of us moms and wives look forward to our coffee break because it’s one of our only times we treat ourselves or get a small break. Other than that Inlove this location but on the weekends it need to be better and when it’s busy still make sure every customer is leaving satisfied and every drink is work the money that they spend.
Atmosphere: 5
Food: 5
Service: 5
My favorite Starbucks! The drinks are consistently made well. Staff is friendly
Atmosphere: 4
Food: 5
Service: 5
Its coffee. What else can I say.
Atmosphere: 3
Food: 3
Service: 4
I have been a regular here for a long time and will no longer be coming here. This place lacks basic customer service. Today, after spending $14 on a coffee and breakfast sandwich, they told me they would have to charge me for a sprinkle of oreo on my 3-year-old daughter's pup cup. Insanity! They told me they would let it go this time but next time, they would have to charge me for the sprinkle. That's OK, because I will gladly make coffee at home or go elsewhere. This company has gotten so corporate, so greedy, and lacks such basic customer service, that I could care less about a PSL. I am done. Byeeeeeeeee.
Restaurantji Recommends
Great service, clean atmosphere but my matcha lattes and chai lattes always taste like lightly flavored milk. EVERY. SINGLE. TIME. This is the only store that this happens to me at. It doesn't matter if it's a lavendar one, vanilla chai, matcha, it's just milk with a light light hint of flavor. I'm not going to complain at the store bc they'd be remaking my drink everytime. I started just getting espresso shots sometimes and if I want a latte I'll drive to a different location, it's so ridiculous. Is it consistent? Yes. Which makes me wonder if they're being told to put less bc seriously I can count on them to give me a glass of milk with ice instead of a delicious drink to start off or end my day. I kept going in the morning and it kept happening so then I started going in the evening thinking maybe the morning person just can't make them right, nope it happens in the evening too. 🥲 I used to get Starbucks everyday, not anymore
Atmosphere: 5
Food: 1
Service: 5
Very friendly always welcoming and my drinks are always made perfect.
Atmosphere: 5
Food: 5
Service: 5
Love this Coffeehouse! Kelsey does a great job with her team and delivering the best experience 💚
Atmosphere: 5
Food: 5
Service: 5
Great location
Atmosphere: 5
Food: 5
Service: 5
Really cute and modern looking Starbucks! Lots of open space with a chill vibe. I always want to order caramel macchiatos, but I feel like they're always so bitter at first. I asked the barista here, and she explained that macchiatos are layer and that if the initial bitterness bothered me, I could always order my caramel macchiato stirred/shaken. Ever since then, I've ordered my macchiatos just like that, and I haven't had a single bad one yet! Super nice people who are willing to listen to a ignorant coffee lover like me explain what I want so that they can tell me how to order it in the future. Also very cute patio. I think it would be a lovely spot to go and read a book while sipping on some coffee if the temperatures ever drop and the rain decides to go somewhere else!
Atmosphere: 5
Food: 5
Service: 5
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