I’ve been coming to this subway at Hickory flat Village for 10 years. They’re obviously under new management because last week I went and got a sub sandwich and the bread was a day or two old, fell to pieces as I ate it crumbs everywhere. Went back in today to get the same sub sandwich. I asked the manager about stale bread last time he made no attempt to say I’m sorry you didn’t like the sandwich. Can we help to make your experience better or anything? He ignored what I said and just went on to fix me another sandwich. OK fine. One sandwich bad it’s a mistake. Got home with the second Sandwich and the bread was stale also crumbly and dry. Went back to the store requested a refun. Not going there again, new owners don’t know how to run a proper business.
Atmosphere: 1
Food: 1
Service: 1
Keesha Henry
Went to get subs at 8pm. They said they didn’t have peppers, olives , banana peppers or onions. We ordered without.My daughter gets the subs and the meatballs are frozen.She had to take them back. How do you have nothing out at 8 pm? Seems to me they didn’t want to have to work.
Food: 1
Service: 1
Miss Sue
Very friendly staff. First really clean subway I’ve been in, in a long time. Subs tastes amazing but really impressed how friendly the staff is.
Never staffed sufficiently. Ordered via the app, app stated it was ready at 12:45pm. Tried to pickup, super long line just to grab food that was already "ready" and paid for. Waited over 45 mins in line to just grab the food that was pre-ordered. Only 2 people working on a Sunday afternoon, need better management to staff properly or stop taking online orders! You have already paid so leaving is not an option!
Atmosphere: 1
Food: 2
Service: 1
James Sandefur
I placed a online order, picked it up and got home to find the cheese missing off my Philly, no biggie, stuff happens, I get it. I normally don't call to complain, but did call to let them know, nicely. The young man that was in charge(didn't catch his name) went out of his way to personally make me another sandwich at no charge. Great customer service! Food was awesome as usual.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cookies, Tuna, The Philly
Eric Hill
Always great friendly service.
Atmosphere: 5
Food: 5
Service: 5
Mari Hdz
Wonderful customer service. One young lady was cleaning the floor and tables. A young man came out to start taking our orders. Very nice young man. But Mrs Dee is who showed much love and kindness. She was super funny and her customer service was impeccable ??
Atmosphere: 5
Food: 5
Service: 5
S&A Photos
With all the negative reviews on this location, I have only had one negative review one evening. The young guy was very annoyed with my orders. With being a former employee years back, I completely understand customer service. Not to mention I worked at this actual location, so I do understand how busy this store gets. I do frequent this location and other than the one time, I have had nothing but great service. The establishment is always clean. All the veggies look fresh and stocked. I never feel skimped on my toppings. I usually always ask for condiments on the side and never have an issue. They are quick and always seem pleasant.
Vegetarian options: You are able to order a veggie sub with your choice of red onion, green bell peppers, black olives, cucumber, pickles, lettuce, spinach, banana pepper, jalapeno, tomato, or guacamole.
Parking: There are a number of restaurants and stores so parking does get more busy in the evening.
Kid-friendliness: There is nowhere for kids to play, but it does offer a kids meal with a mini 3inch sub, their choice of apples, chips, and a cookie. Milk or juice box for a drink.
Atmosphere: 5
Food: 5
Service: 5
Shawn & Autumn
With all the negative reviews on this location, I have only had one negative review one evening. The young guy was very annoyed with my orders. With being a former employee years back, I completely understand customer service. Not to mention I worked at this actual location, so I do understand how busy this store gets. I do frequent this location and other than the one time, I have had nothing but great service. The establishment is always clean. All the veggies look fresh and stocked. I never feel skimped on my toppings. I usually always ask for condiments on the side and never have an issue. They are quick and always seem pleasant.
Vegetarian options: You are able to order a veggie sub with your choice of red onion, green bell peppers, black olives, cucumber, pickles, lettuce, spinach, banana pepper, jalapeno, tomato, or guacamole.
Parking: There are a number of restaurants and stores so parking does get more busy in the evening.
Kid-friendliness: There is nowhere for kids to play, but it does offer a kids meal with a mini 3inch sub, their choice of apples, chips, and a cookie. Milk or juice box for a drink.
Horrible management and restaurant!! I placed an online order for a few sandwiches. Upon entering the restaurant and going to the pickup location I was greeted with “oh you ordered online it’s gonna be a while.” I proceeded to wait about 15 minutes and then the “owner” asked “ what time is ready time on his order?” Employee said 1:55 and owner asks what time is it now and employee states “1:52” owner says well it’s not 1:55 do not start his sandwiches yet. Meanwhile employee hands me a cup and asks me to “fill this with water for me please.” Another customer asks cashier a question and owner says “ you’re gonna have to wait a minute she’s new, she cannot answer any of your questions” I then proceeded to wait another 10 minutes and simply asked “Are you going to start making my order or can I just cancel?” This woman proceeded to tell me to “apply for a job and make the order yourself!” I said no thanks I have a job and she proceeds to tell me she “makes more money than me and she is the owner” I then asked for them to completely cancel my order to which she tells employee to do so and then says “you know what I want to cancel his order myself.” She comes to register and proceeds to tell me I have ordered from her before and “ know how busy this location is.” She then told me to never order from her store ever again. Don’t worry that won’t be a problem. I went to Publix next door and got a better sandwich for less money. I see several reviews on how they were treated by this same woman. If she is indeed the owner corporate might want to look at her as I’m sure this behavior would not be tolerated as a franchiese.
Heather Garrett
This Subway never seems like they have enough of anything. Workers seem “annoyed” if you want something that needs to be cut or replenished. This is the 2nd time where we have come to this location and they don’t have wraps, we left and nothing was even said about the business they lost…Disappointed :-/
Food: 1
Service: 2
Taylor Owens
Completely ignored me , was in line with 4 others && was the second in line . The team leader helped the two people behind me like I wasn’t even there . I will never come back
Stephanie McCarty
I think subway has seen much better days. I can't say a thing about the employee bc he was great. The roll seemed undercooked. The sandwich had an avocado spread not fresh slices...big difference. Don't think I will be returning. Plus it's expensive.
Atmosphere: 2
Food: 1
Service: 5
Todd Kroupa
Terrible. I order 3 subs. One footlong turkey, One foot long roast beef, and one, 6 inch BMT. They put 12 slices of turkey on the footlong and ONLY 4 slices of roast beef on the other footlong. Literally, the roast beef did not cover the bread! When I questioned them, they told me roast beef gets less….. really! That’s not less, that’s a veggy sub. Never again will I go there.
I’ve been coming to this subway at Hickory flat Village for 10 years. They’re obviously under new management because last week I went and got a sub sandwich and the bread was a day or two old, fell to pieces as I ate it crumbs everywhere. Went back in today to get the same sub sandwich. I asked the manager about stale bread last time he made no attempt to say I’m sorry you didn’t like the sandwich. Can we help to make your experience better or anything? He ignored what I said and just went on to fix me another sandwich. OK fine. One sandwich bad it’s a mistake. Got home with the second Sandwich and the bread was stale also crumbly and dry. Went back to the store requested a refun. Not going there again, new owners don’t know how to run a proper business.
Atmosphere: 1
Food: 1
Service: 1
Went to get subs at 8pm. They said they didn’t have peppers, olives , banana peppers or onions. We ordered without.My daughter gets the subs and the meatballs are frozen.She had to take them back. How do you have nothing out at 8 pm? Seems to me they didn’t want to have to work.
Food: 1
Service: 1
Very friendly staff. First really clean subway I’ve been in, in a long time. Subs tastes amazing but really impressed how friendly the staff is.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Auntie Anne's Footlong Pretzel
Cody was very kind and friendly and took good care of me with my late night order!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cookies, Sunchips Harvest Cheddar
Never staffed sufficiently. Ordered via the app, app stated it was ready at 12:45pm. Tried to pickup, super long line just to grab food that was already "ready" and paid for. Waited over 45 mins in line to just grab the food that was pre-ordered. Only 2 people working on a Sunday afternoon, need better management to staff properly or stop taking online orders! You have already paid so leaving is not an option!
Atmosphere: 1
Food: 2
Service: 1
I placed a online order, picked it up and got home to find the cheese missing off my Philly, no biggie, stuff happens, I get it. I normally don't call to complain, but did call to let them know, nicely. The young man that was in charge(didn't catch his name) went out of his way to personally make me another sandwich at no charge. Great customer service! Food was awesome as usual.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cookies, Tuna, The Philly
Always great friendly service.
Atmosphere: 5
Food: 5
Service: 5
Wonderful customer service. One young lady was cleaning the floor and tables. A young man came out to start taking our orders. Very nice young man. But Mrs Dee is who showed much love and kindness. She was super funny and her customer service was impeccable ??
Atmosphere: 5
Food: 5
Service: 5
With all the negative reviews on this location, I have only had one negative review one evening. The young guy was very annoyed with my orders. With being a former employee years back, I completely understand customer service. Not to mention I worked at this actual location, so I do understand how busy this store gets. I do frequent this location and other than the one time, I have had nothing but great service. The establishment is always clean. All the veggies look fresh and stocked. I never feel skimped on my toppings. I usually always ask for condiments on the side and never have an issue. They are quick and always seem pleasant.
Vegetarian options: You are able to order a veggie sub with your choice of red onion, green bell peppers, black olives, cucumber, pickles, lettuce, spinach, banana pepper, jalapeno, tomato, or guacamole.
Parking: There are a number of restaurants and stores so parking does get more busy in the evening.
Kid-friendliness: There is nowhere for kids to play, but it does offer a kids meal with a mini 3inch sub, their choice of apples, chips, and a cookie. Milk or juice box for a drink.
Atmosphere: 5
Food: 5
Service: 5
With all the negative reviews on this location, I have only had one negative review one evening. The young guy was very annoyed with my orders. With being a former employee years back, I completely understand customer service. Not to mention I worked at this actual location, so I do understand how busy this store gets. I do frequent this location and other than the one time, I have had nothing but great service. The establishment is always clean. All the veggies look fresh and stocked. I never feel skimped on my toppings. I usually always ask for condiments on the side and never have an issue. They are quick and always seem pleasant.
Vegetarian options: You are able to order a veggie sub with your choice of red onion, green bell peppers, black olives, cucumber, pickles, lettuce, spinach, banana pepper, jalapeno, tomato, or guacamole.
Parking: There are a number of restaurants and stores so parking does get more busy in the evening.
Kid-friendliness: There is nowhere for kids to play, but it does offer a kids meal with a mini 3inch sub, their choice of apples, chips, and a cookie. Milk or juice box for a drink.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Tuna
Restaurantji Recommends
Horrible management and restaurant!! I placed an online order for a few sandwiches. Upon entering the restaurant and going to the pickup location I was greeted with “oh you ordered online it’s gonna be a while.” I proceeded to wait about 15 minutes and then the “owner” asked “ what time is ready time on his order?” Employee said 1:55 and owner asks what time is it now and employee states “1:52” owner says well it’s not 1:55 do not start his sandwiches yet. Meanwhile employee hands me a cup and asks me to “fill this with water for me please.” Another customer asks cashier a question and owner says “ you’re gonna have to wait a minute she’s new, she cannot answer any of your questions” I then proceeded to wait another 10 minutes and simply asked “Are you going to start making my order or can I just cancel?” This woman proceeded to tell me to “apply for a job and make the order yourself!” I said no thanks I have a job and she proceeds to tell me she “makes more money than me and she is the owner” I then asked for them to completely cancel my order to which she tells employee to do so and then says “you know what I want to cancel his order myself.” She comes to register and proceeds to tell me I have ordered from her before and “ know how busy this location is.” She then told me to never order from her store ever again. Don’t worry that won’t be a problem. I went to Publix next door and got a better sandwich for less money. I see several reviews on how they were treated by this same woman. If she is indeed the owner corporate might want to look at her as I’m sure this behavior would not be tolerated as a franchiese.
This Subway never seems like they have enough of anything. Workers seem “annoyed” if you want something that needs to be cut or replenished. This is the 2nd time where we have come to this location and they don’t have wraps, we left and nothing was even said about the business they lost…Disappointed :-/
Food: 1
Service: 2
Completely ignored me , was in line with 4 others && was the second in line . The team leader helped the two people behind me like I wasn’t even there . I will never come back
I think subway has seen much better days. I can't say a thing about the employee bc he was great. The roll seemed undercooked. The sandwich had an avocado spread not fresh slices...big difference. Don't think I will be returning. Plus it's expensive.
Atmosphere: 2
Food: 1
Service: 5
Terrible. I order 3 subs. One footlong turkey, One foot long roast beef, and one, 6 inch BMT. They put 12 slices of turkey on the footlong and ONLY 4 slices of roast beef on the other footlong. Literally, the roast beef did not cover the bread! When I questioned them, they told me roast beef gets less….. really! That’s not less, that’s a veggy sub. Never again will I go there.
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