The older lady who wore a green shirt that worked the third shift on December 28/29 is extremely rude. I usually wouldn’t complain, I would just go to a different location but I just moved here and I door dash, meaning I’ll have to deal with this lady often. She blamed me for something the DoorDash app did automatically, then an hour later I go back to get myself food on my way home and she was so rude! She doesn’t need to work customer service at all. I have a dash cam that recorded all of it, both encounters. The only reason I didn’t leave 1 starts across the board is due to the very kind and professional young man who was working with her. He was so kind and he tried his best to go behind her trail of verbal destruction and fix things. I’m more than happy to bring the footage to the GM for review. This was my first time at this location and it sucks my first interaction is me sitting in the drive thru almost crying because she tried to make me feel less than a human for an automatic interaction the door dash app makes. She has short hair and wore a green shirt today with a thin zip up jacket.
Atmosphere: 1
Food: 4
Service: 3
Chris
There wasn't a line in the Drive-Thru and the inside had maybe four customers. The food was messy stale and cold. They had six cars parked in the numbered parking spaces because they're so slow making the food. The workers were rude and speaking about customers out loud in the back. I don't know if something's in the water in Carrollton but it has some of the rudest people I've ever met.
Atmosphere: 2
Food: 2
Service: 1
Betsey Kidwell
McRib and chicken nuggets.
Atmosphere: 3
Food: 5
Service: 5
Patricia Kelley
Every single time I come here I am forced to wait in a number parking spot for 20 to 30 minutes‼️😡
Atmosphere: 1
Food: 4
Service: 1
Bonnie Pritchett
Bathroom where clean and they were fast getting our orders made
Atmosphere: 4
Food: 4
Service: 4
randy spiers
This place is o.k. the kids can get awfully loud in the play area.
over 20 minutes waiting for drive thru, finally go Inside and the people have attitude with me.
Food: 2
Service: 1
Deizarae Cook
I literally had to take my bottom bun off to eat because ts was so HARD. Patty was burnt and I don’t have time to go back for their mistake. NEVER COME HERE. Save your money and dignity
Atmosphere: 1
Food: 1
Service: 1
Diamond King
Ordered food last night and puked shortly after. Felt fine all day till I ate the food.
Atmosphere: 3
Food: 2
Service: 3
DS Martinez
To whoever reads these reviews!! Do better !!!a customer walks in and 7 employees stand there and stare at me then they shake their heads and huff and puff about having to help a customer . Customers pay the bills last time I checked . I mean if you want me to take my money somewhere else I can do that too . This isn't the first time this has happened either. At the same location. It's disrespectful at this point . I work in customer service too and I understand that the customer pays the bills . They don't shop with us we don't make money but if you allow your employees to treat your customers this way then you must not care about making money . I can make sure I tell everyone I know that McDonald's 1175 bankhead hwy has poor customer service and I know a lot of people. Do better smile show some urgency act like you want to be there .
The older lady who wore a green shirt that worked the third shift on December 28/29 is extremely rude. I usually wouldn’t complain, I would just go to a different location but I just moved here and I door dash, meaning I’ll have to deal with this lady often. She blamed me for something the DoorDash app did automatically, then an hour later I go back to get myself food on my way home and she was so rude! She doesn’t need to work customer service at all. I have a dash cam that recorded all of it, both encounters. The only reason I didn’t leave 1 starts across the board is due to the very kind and professional young man who was working with her. He was so kind and he tried his best to go behind her trail of verbal destruction and fix things. I’m more than happy to bring the footage to the GM for review. This was my first time at this location and it sucks my first interaction is me sitting in the drive thru almost crying because she tried to make me feel less than a human for an automatic interaction the door dash app makes. She has short hair and wore a green shirt today with a thin zip up jacket.
Atmosphere: 1
Food: 4
Service: 3
There wasn't a line in the Drive-Thru and the inside had maybe four customers. The food was messy stale and cold. They had six cars parked in the numbered parking spaces because they're so slow making the food. The workers were rude and speaking about customers out loud in the back. I don't know if something's in the water in Carrollton but it has some of the rudest people I've ever met.
Atmosphere: 2
Food: 2
Service: 1
McRib and chicken nuggets.
Atmosphere: 3
Food: 5
Service: 5
Every single time I come here I am forced to wait in a number parking spot for 20 to 30 minutes‼️😡
Atmosphere: 1
Food: 4
Service: 1
Bathroom where clean and they were fast getting our orders made
Atmosphere: 4
Food: 4
Service: 4
This place is o.k. the kids can get awfully loud in the play area.
Atmosphere: 4
Food: 4
Service: 4
Wait time was brutal
Atmosphere: 5
Food: 5
Service: 3
Always great
Atmosphere: 5
Food: 5
Service: 5
Hours of operation are cap.
Great customer service
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Not greedy with their gravy on their biscuits!
Food: 5
Service: 5
over 20 minutes waiting for drive thru, finally go Inside and the people have attitude with me.
Food: 2
Service: 1
I literally had to take my bottom bun off to eat because ts was so HARD. Patty was burnt and I don’t have time to go back for their mistake. NEVER COME HERE. Save your money and dignity
Atmosphere: 1
Food: 1
Service: 1
Ordered food last night and puked shortly after. Felt fine all day till I ate the food.
Atmosphere: 3
Food: 2
Service: 3
To whoever reads these reviews!! Do better !!!a customer walks in and 7 employees stand there and stare at me then they shake their heads and huff and puff about having to help a customer . Customers pay the bills last time I checked . I mean if you want me to take my money somewhere else I can do that too . This isn't the first time this has happened either. At the same location. It's disrespectful at this point . I work in customer service too and I understand that the customer pays the bills . They don't shop with us we don't make money but if you allow your employees to treat your customers this way then you must not care about making money . I can make sure I tell everyone I know that McDonald's 1175 bankhead hwy has poor customer service and I know a lot of people. Do better smile show some urgency act like you want to be there .
Atmosphere: 1
Service: 1
Recommended dishes: Big Mac
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