The service was excellent and the food was prepared in a timely manner.
Kid-friendliness: Menu suitable for children.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Rib & Chicken Plate
Cody Wright
Love the place have to see Brittney best service around.
Atmosphere: 5
Food: 5
Service: 5
2iyonne
I just found a hair in my burger after I bit into it. That is absolutely disgusting. 09/26/2024
Atmosphere: 3
Food: 1
Service: 3
cynthia stimphil
When you go to Shane's Rib Shack and you get chicken that's not cooked all the way through...Don't make them aware of it... that just gets you scoffed at and told its cooked at temp by the woman at the front desk. Pleasant during service.. turned to an jerk when i brought my food back. Manager K name.. tried to make it right... but your girl at the desk? If I had the time today... I'd wait for her to get off..just to see if she'd keep the same energy. I actually asked if I could pull it out the trash so they can see what I saw. Never had a problem w/ a Shane's anywhere. But since there's a 1st time for everything. The way that was handled. No way. I can say they won't see my money again... they won't miss my dollars.. I don't ask much...just cook the chicken
Cyndi Perry
Always good.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Big Dad Sandwich, Pulled Pork, Rib & Chicken Plate, Loaded Buffalo Shack Fries
Yall. This poor lady at the front was working double time practically with how she way having to take all incoming orders, dropping off delivery / pick up orders, give out platters to those who are eating dine in, and communicating to the back kitchen. I don’t know if the hiring process/benefits/pay rate is the issue but they are in severe understaffing and I feel bad.
I absolutely always enjoy the food from here and I of course tipped generously, I just really hope the higher up management can help them out. Not nessisarily for the sake of the customer (as this was a really good experience given the circumstances) but the staff seems way overstressed. This was at 5:30 on July 25 2024, and was in the middle of an early dinner rush. No employee deserves to be put through the stress and frustration that these hard workers did today.
To the team: You guys are doing amazing. Don’t forget your worth, and I hope things get better soon. You did an amazing job today. I hope this sheds light on the issue to higher management.
First off we go here all the time and the staff and the food is always great. Super consistent! I ordered yesterday with the family and only had the option to tap pay which they couldn’t accommodate but they took care of us anyway. Thanks guys!!
Atmosphere: 5
Food: 5
Service: 5
Alonzo Hart
I was greeted with a smile when I walked through the door. The staff was friendly, and the food was excellent.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Potato Salad, Smoked Wings
Joseph Kwok
Ribs were great
Atmosphere: 4
Food: 5
Service: 4
Ronnie Lee (Retired GA State Trooper)
Great typical service and food!! I will visit this place again!! I give it an overall Grade
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Pulled Pork, French Fries
Terry GaTech
Their manager Liz Coker and their employee are having rude attitudes with customers who place curb-side to go orders and don’t happen to park directly in front of their Shane’s restaurant. On 6/29/24 at 7:30pm I had to come in and get the food way after it was ready because they never attempted to even try and bring it out. Food was cold and the blonde gave an attitude stating we weren’t parked were she could see us out the window. Was handed an empty cup and told to make my own drink on a curb side to go order. I didn’t even mind having to come in and get it, but the attitude I couldn’t put up with! Hey Ben and Melanie Edison - here’s a few suggestions for you - how about putting up signs in front of two parking places and designate them for curb-side pick up orders. Direct customers to park there and in front of the restaurant for curbside orders “during” the online ordering process (no instructions are currently given). Also get rid of managers and workers who have disrespectful immature rude attitudes with customers. Your customers are the lifeblood of your business and they deserve the utmost respect especially with todays inflated prices. Now go ahead and make your canned response to email you so you can try and make it better. Don’t have time for that bruh. ? Make it better by following the suggestions above and firing your rude manager Liz Coker and rude employee.
The service was excellent and the food was prepared in a timely manner.
Kid-friendliness: Menu suitable for children.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Rib & Chicken Plate
Love the place have to see Brittney best service around.
Atmosphere: 5
Food: 5
Service: 5
I just found a hair in my burger after I bit into it. That is absolutely disgusting. 09/26/2024
Atmosphere: 3
Food: 1
Service: 3
When you go to Shane's Rib Shack and you get chicken that's not cooked all the way through...Don't make them aware of it... that just gets you scoffed at and told its cooked at temp by the woman at the front desk. Pleasant during service.. turned to an jerk when i brought my food back. Manager K name.. tried to make it right... but your girl at the desk? If I had the time today... I'd wait for her to get off..just to see if she'd keep the same energy. I actually asked if I could pull it out the trash so they can see what I saw. Never had a problem w/ a Shane's anywhere. But since there's a 1st time for everything. The way that was handled. No way. I can say they won't see my money again... they won't miss my dollars..
I don't ask much...just cook the chicken
Always good.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Big Dad Sandwich, Pulled Pork, Rib & Chicken Plate, Loaded Buffalo Shack Fries
Very good food and great service every time.
Atmosphere: 5
Food: 5
Service: 5
The food is always amazing
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pulled Pork, Rib & Chicken Plate, Brunswick Stew
Always good!
Atmosphere: 5
Food: 5
Service: 5
Yall. This poor lady at the front was working double time practically with how she way having to take all incoming orders, dropping off delivery / pick up orders, give out platters to those who are eating dine in, and communicating to the back kitchen. I don’t know if the hiring process/benefits/pay rate is the issue but they are in severe understaffing and I feel bad.
I absolutely always enjoy the food from here and I of course tipped generously, I just really hope the higher up management can help them out. Not nessisarily for the sake of the customer (as this was a really good experience given the circumstances) but the staff seems way overstressed. This was at 5:30 on July 25 2024, and was in the middle of an early dinner rush. No employee deserves to be put through the stress and frustration that these hard workers did today.
To the team: You guys are doing amazing. Don’t forget your worth, and I hope things get better soon. You did an amazing job today. I hope this sheds light on the issue to higher management.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pulled Pork
Good was wonderful
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
First off we go here all the time and the staff and the food is always great. Super consistent! I ordered yesterday with the family and only had the option to tap pay which they couldn’t accommodate but they took care of us anyway. Thanks guys!!
Atmosphere: 5
Food: 5
Service: 5
I was greeted with a smile when I walked through the door. The staff was friendly, and the food was excellent.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Potato Salad, Smoked Wings
Ribs were great
Atmosphere: 4
Food: 5
Service: 4
Great typical service and food!! I will visit this place again!! I give it an overall Grade
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Pulled Pork, French Fries
Their manager Liz Coker and their employee are having rude attitudes with customers who place curb-side to go orders and don’t happen to park directly in front of their Shane’s restaurant. On 6/29/24 at 7:30pm I had to come in and get the food way after it was ready because they never attempted to even try and bring it out. Food was cold and the blonde gave an attitude stating we weren’t parked were she could see us out the window. Was handed an empty cup and told to make my own drink on a curb side to go order. I didn’t even mind having to come in and get it,
but the attitude I couldn’t put up with! Hey Ben and Melanie Edison - here’s a few suggestions for you - how about putting up signs in front of two parking places and designate them for curb-side pick up orders. Direct customers to park there and in front of the restaurant for curbside orders “during” the online ordering process (no instructions are currently given). Also get rid of managers and workers who have disrespectful immature rude attitudes with customers. Your customers are the lifeblood of your business and they deserve the utmost respect especially with todays inflated prices. Now go ahead and make your canned response to email you so you can try and make it better. Don’t have time for that bruh. ? Make it better by following the suggestions above and firing your rude manager Liz Coker and rude employee.
Atmosphere: 1
Food: 1
Service: 1
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