I live in Hilton Head SC, I visit my daughter in Carrollton quite often and I've been to this restaurant more than 4 times. Normally I don't have an issue but the last visit warrants a review to make other patrons aware of what's going on. I called in a pick up orer4 for an oxtail plate rice and peas with cabbage and a side of Haitian mac & cheese. My order was $39.53 which is ridiculous for 1 meal. I was charged $26.99 for the meal $3.99 for cabbage and $5.99 for the mac & cheese. I asked why am I being charged separate to add cabbage which normally comes with it, the employee told me the menu changed I re3quested to speak to the Supervisor and was told they weren't there. I called after arriving at my daughters house N/A (which was after 8pm Im sure I wasnt the only one trying to get through- that's money lost) then I call back again after about an hour & ask to speak to the Manager, I explained the situation and she apologized and told me that the employee should have offered me a smaller portion of rice & cabbage without additional cost she told me to send her a screen shot of the receipt & she would adjust it. I did so, still have it on my phone she never did. Understand that I make a conscience choice when I am in Carrollton to dine at your business. Your customers are your business without us you don't exist. I have access to a great Jamaican restaurant when I'm home so I can eat Caribbean food there. I'm deeply offended that you did not follow through with the offer you gave me over the phone to rectify the issue, professionalism matters where I spend my money.
Atmosphere: 5
Food: 5
Service: 2
Will Newsom
Everything was great!
Atmosphere: 5
Food: 5
Service: 5
Zach Huskins
Best Caribbean food we have ever had! Would highly recommend! Great service and food!
Atmosphere: 5
Food: 5
Service: 5
B Jean
We ordered fried chicken with rice and peas. They took forever to bring the food. When I got it, it was salty, and we did not even know what kind of fried wings it was. We could not even eat the food. If I could, I would give a zero star to this place. We found a lovely elderly couple, but they had to leave because the food took so long to come.
Food: 1
Service: 1
Matthew Victorin
Great food! Great culture. Reminds me of home. Need to give it a try.
Atmosphere: 5
Food: 5
Service: 5
Kenneth Meza
The food was really good. I had the Rasta Pasta with Oxtails. The passionfruit Lemonade was great!
Atmosphere: 5
Food: 5
Service: 5
Jay
Absolutely fabulous meal!!! I had the Solo tasting plate with Curry Goat, Fry Goat, Jerk Chicken, Ox tails Cabbage, plantain, and rice! My server was absolutely wonderful and beautiful!
Atmosphere: 5
Food: 5
Service: 5
A.G. Pollard
Before I say anything else, I have to start with this: The hospitality and friendliness of the staff here is top notch. I did not catch the young lady’s name that processed our order, but she was nice, professional, inviting, easy to talk to, and if getting food was only about the reception I’d be giving this place 6 out of 5 stars. Unfortunately, it’s not. The food itself was very disappointing. We ordered a Rasta Pasta plate with oxtails, a jerk chicken plate, a side of cabbage and two sides of plantains. Our food was supposed to be ready in 20 minutes, but that turned into nearly an HOUR, but that’s a complaint for a different day. When I took my first bite of the pasta, it was pretty good—not the best I’ve had—but had a good flavor profile. It was on the good side of OK. I asked for medium spice and I think they nailed that. But my first reaction was that it was too salty. Not inedibly salty, but almost. And I like salt. I just don’t like heart palpitations. Sadly, my concerns were confirmed when my wife took a bite of her jerk chicken with rice and peas. First, the restaurant’s website said that on Saturdays the chicken was freshly grilled. This chicken had not even a hint of grilling, whatsoever. Never saw a grill. Not even a puff of smoke—at least judging from flavor. Second, it tasted more like it had been cooked in the oven instead maybe and heated up per demand in order to save money. Lastly and most importantly, it was impossible to actually eat! It was inedible. If you could Google a location to visit near the Himalayas, catch a flight there, hike into the mountains, discover a whole deposit of Himalayan salt, harvest it all, grind the whole mountain into granules and pour the entire salt mountain onto this chicken, it STILL would not make it as salty as it tasted today! We ordered from here because of their high reviews, not to get high blood pressure. We came here because of the hype, not to get hypertension. We have no intentions of visiting the “Upper Room” anytime soon. So for us, it’s a no. I’m currently at the grocery store looking for something I can use to hack the chicken to spread out the sodium and avoid an early trip to glory. And again, I really hate to leave a review like this because the hostess was 100. (She was sweet and the only reason I gave a 15% tip for takeout, which I normally don’t do) But if your service is better than what you’re serving, there has to be a breaking point eventually. I hope we just came on an off night and they’re really much better on a normal day. I’m sure they’re better than this! I hope they are and the high reviews weren’t just fluff. But this was our experience. This is our truth.
Atmosphere: 3
Food: 1
Service: 5
Hamilton Mulero
Food was amazing and service !
Atmosphere: 5
Food: 5
Service: 5
Kalen Hyppolite
Love the atmosphere! The food was amazingly delicious and authentic!
Great food! I had the fried pork! Yum. I will be back!
Karen Landry
Excellent service and food was soo good !
Linda Threadgill
We loved our experience at Solo Caribbean! The food was so good and the service was great!
Ramon Dobbs
good food friendly service and great prices
Jennifer Buchanan Daniel
Shout out to Solo Caribbean Food Bar And Grill for bringing their food truck out to our Cheer event today.
Super nice people and I always have top notch customer service. And the food is amazing.🤩
I live in Hilton Head SC, I visit my daughter in Carrollton quite often and I've been to this restaurant more than 4 times. Normally I don't have an issue but the last visit warrants a review to make other patrons aware of what's going on. I called in a pick up orer4 for an oxtail plate rice and peas with cabbage and a side of Haitian mac & cheese. My order was $39.53 which is ridiculous for 1 meal. I was charged $26.99 for the meal $3.99 for cabbage and $5.99 for the mac & cheese. I asked why am I being charged separate to add cabbage which normally comes with it, the employee told me the menu changed I re3quested to speak to the Supervisor and was told they weren't there. I called after arriving at my daughters house N/A (which was after 8pm Im sure I wasnt the only one trying to get through- that's money lost) then I call back again after about an hour & ask to speak to the Manager, I explained the situation and she apologized and told me that the employee should have offered me a smaller portion of rice & cabbage without additional cost she told me to send her a screen shot of the receipt & she would adjust it. I did so, still have it on my phone she never did. Understand that I make a conscience choice when I am in Carrollton to dine at your business. Your customers are your business without us you don't exist. I have access to a great Jamaican restaurant when I'm home so I can eat Caribbean food there. I'm deeply offended that you did not follow through with the offer you gave me over the phone to rectify the issue, professionalism matters where I spend my money.
Atmosphere: 5
Food: 5
Service: 2
Everything was great!
Atmosphere: 5
Food: 5
Service: 5
Best Caribbean food we have ever had! Would highly recommend! Great service and food!
Atmosphere: 5
Food: 5
Service: 5
We ordered fried chicken with rice and peas. They took forever to bring the food. When I got it, it was salty, and we did not even know what kind of fried wings it was. We could not even eat the food. If I could, I would give a zero star to this place. We found a lovely elderly couple, but they had to leave because the food took so long to come.
Food: 1
Service: 1
Great food! Great culture. Reminds me of home. Need to give it a try.
Atmosphere: 5
Food: 5
Service: 5
The food was really good. I had the Rasta Pasta with Oxtails. The passionfruit Lemonade was great!
Atmosphere: 5
Food: 5
Service: 5
Absolutely fabulous meal!!! I had the Solo tasting plate with Curry Goat, Fry Goat, Jerk Chicken, Ox tails Cabbage, plantain, and rice! My server was absolutely wonderful and beautiful!
Atmosphere: 5
Food: 5
Service: 5
Before I say anything else, I have to start with this: The hospitality and friendliness of the staff here is top notch. I did not catch the young lady’s name that processed our order, but she was nice, professional, inviting, easy to talk to, and if getting food was only about the reception I’d be giving this place 6 out of 5 stars. Unfortunately, it’s not. The food itself was very disappointing. We ordered a Rasta Pasta plate with oxtails, a jerk chicken plate, a side of cabbage and two sides of plantains. Our food was supposed to be ready in 20 minutes, but that turned into nearly an HOUR, but that’s a complaint for a different day. When I took my first bite of the pasta, it was pretty good—not the best I’ve had—but had a good flavor profile. It was on the good side of OK. I asked for medium spice and I think they nailed that. But my first reaction was that it was too salty. Not inedibly salty, but almost. And I like salt. I just don’t like heart palpitations. Sadly, my concerns were confirmed when my wife took a bite of her jerk chicken with rice and peas. First, the restaurant’s website said that on Saturdays the chicken was freshly grilled. This chicken had not even a hint of grilling, whatsoever. Never saw a grill. Not even a puff of smoke—at least judging from flavor. Second, it tasted more like it had been cooked in the oven instead maybe and heated up per demand in order to save money. Lastly and most importantly, it was impossible to actually eat! It was inedible. If you could Google a location to visit near the Himalayas, catch a flight there, hike into the mountains, discover a whole deposit of Himalayan salt, harvest it all, grind the whole mountain into granules and pour the entire salt mountain onto this chicken, it STILL would not make it as salty as it tasted today! We ordered from here because of their high reviews, not to get high blood pressure. We came here because of the hype, not to get hypertension. We have no intentions of visiting the “Upper Room” anytime soon. So for us, it’s a no. I’m currently at the grocery store looking for something I can use to hack the chicken to spread out the sodium and avoid an early trip to glory. And again, I really hate to leave a review like this because the hostess was 100. (She was sweet and the only reason I gave a 15% tip for takeout, which I normally don’t do) But if your service is better than what you’re serving, there has to be a breaking point eventually. I hope we just came on an off night and they’re really much better on a normal day. I’m sure they’re better than this! I hope they are and the high reviews weren’t just fluff. But this was our experience. This is our truth.
Atmosphere: 3
Food: 1
Service: 5
Food was amazing and service !
Atmosphere: 5
Food: 5
Service: 5
Love the atmosphere! The food was amazingly delicious and authentic!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Great food! I had the fried pork! Yum. I will be back!
Excellent service and food was soo good !
We loved our experience at Solo Caribbean! The food was so good and the service was great!
good food friendly service and great prices
Shout out to Solo Caribbean Food Bar And Grill for bringing their food truck out to our Cheer event today. Super nice people and I always have top notch customer service. And the food is amazing.🤩
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