Called the manager Clementina to modify an order because DoorDash doesn’t not always have the option to do so. I was just simply communicating that I wanted a “round egg” on my McGriddle, and she basically told me she could not make it happen, so I would have to purchase a whole side order & spend extra. She was not helpful with professionalism through my communication in advance, even when I told asked her nicely. She was very snarky, unprofessional, and rude to say the least.
Service: 1
Seven G
This location is rife with incompetence. The spanish woman taking orders is worth 5 stars, but the two highschoolers in front window, the girl with long black hair, and the boy with curly hair, both worked together to get my order wrong. Didnt put napkins in the bag either, and gave me no sauce with my 20pc after asking for ranch and sweet&sour. Dont let people who cant read the screen work on the window. I'd blame the education system but your manager put them in that position. Make them mop or work the grill do not have them read anything
Atmosphere: 1
Food: 1
Service: 1
Peach Lynn
Always get order wrong.
Atmosphere: 1
Food: 1
Service: 2
Dylan Wright
Morning shift doesn't pay attention to order detail.
Service: 1
Marlena Comstock
Just a quick trip through drive through for hot and fresh chicken nuggets for my grandbabies.
Food: 5
Service: 5
Chrissy Burns
If I could give a zero, I would give a zero just went through the drive-through to get a big Mac and a quarter pounder and a large fry and a drink. The food was cold. The fries were old and the Coke was actually decent, but the food was horrible and this is not the first time that we have got bad food from here. It will be the last time that we ever go to the McDonald’s in Chatsworth. I live in Chatsworth and I would rather drive to Dalton.
Atmosphere: 1
Food: 1
Service: 1
Frank
They were open Christmas day ! Super friendly service.
Atmosphere: 4
Food: 4
Service: 5
Mitchell Fain
Great location
Atmosphere: 5
Food: 5
Service: 5
alex C
how hard is it to get the order right when it’s right on the paper? and how hard is it to give out napkins? how come every single time i go either my order is wrong, y’all take forever, or y’all are rude. on the paper it says southern style sweet tea and 2 sweet and sours but y’all gave me an unsweet and couldn’t even be bothered to throw in 1 sweet and sour? all of y’all need to be fired because this happens every time.
Kelby Keener
All people fired very slow. Right now I am waiting almost 2 hour
I absolutely can’t stand the evening/night shift here— mornings is the team to be!! I hate this review for their sake!! Everytime I’ve ordered I never get all my stuff ever. Last time- ordered grinch meal for my son (17) got a Big Mac in a box. Nothing else. No drink no box. No socks. No fries. Nothing!! Not to mention the rest of the meals we had-each was missing 1-2 items per meal!! How do you do that??? I even spend $40 EVERYTIME!
Atmosphere: 2
Food: 3
Service: 2
Jasmine Nix
I hate giving reviews, especially bad ones. However, tonight was highly upsetting. I went through the drive thru and it was actually the fastest its ever been. I really appreciated it. Then I parked into a spot to check my food (I got no onions) when I did the fries were soggy and the burgers were room temp. It was definitely not up to code. So I went into and asked a kind, but shy, young lastly if I could please have my food remade. Im big on my food being done properly, im not a perfectionist, but if I pay for food, I want it to be warm, ya know? She was kind and said okay, but and older lady, the shift manager, i believe her name was Tonya, started cussing and saying there no way its cold (she never even bothered to check) said she wasn't remaking it when I jist relieved it 5 seconds ago. Then said, once it leaves again, its not coming back. None of it was said TO me, but all the workers started looking at me and I know they knew I could hear every word. Again, no big deal, im not going to let a bad manager get me down on my good day, but those workers are a lot of teens and she shouldn't talk to them that way. The young lady brought me food back out. I made sure to stay right there and when I checked it, I knew it was the exact food I JUST gave them. So I asked for a refund. The thing is, no one apologized to me for how she just acted. I was belittled because I wanted the food I ordered to be at proper temperature ( you guys get checked for that on your health code survey) and i was very kind. Apparently a lot of people have made complaints about that woman but nothing has been done to fix it. I dont get McDonald's often, because its long waiting times and my food is usually wrong, but the fries are just soooo good when fresh and I had a craving. Unfortunately, I dont think that people here take pride in their job. And managercusses at kids because a customer wanted their order fixed. When I worked at taco bell I always did my best and made it up to a customer the best way I knew how and its sad that no one cares anymore. Everything is so impersonal and I dont see myself coming back to this location anymore. Good fries or not. 😕
Atmosphere: 1
Food: 1
Service: 1
rebecca atwell
Your team was on point today, im traveling through and visited a few minutes ago. Was really excited to get breakfast past 1030 and everything was not only fresh and hot. My order instructions are special and leads to complications and more often than not my sandwich gets messed up. Your order taker was clear and heard and rang up exactly what I ordered, found the less expensive option I have a hard time getting them to find at other mcdonalds. Theres a steak bagel that doesnt come with egg and cheese and they always try to charge me for the regular one and minus the egg and cheese, smh. Anyways she did it right and then my sandwich was also made exactly how I ordered it. And it was perfect. I would get one every day if it was this easy at home! Great job! It was a busy time at the double drive through and I was so impressed with how fast we moved through! The whole visit was 5 stars!
Atmosphere: 5
Food: 5
Service: 5
Darryl Shaffor
I watched the guy give my food to another customer which opened the wrapper and look at the sandwich she then goes in and tells them thay wasn't her order . The guy gets the bag and tries to give it to me I told him no I dont want it can I have my money back which then he goes in and gets the manager. He comes out and says is this your food I said I would like money back because the guy gave it to another car and then went and got the bag back and tried to give it to me . Not a very great way to keep customers. I finally got my money back after 40 minutes .
Called the manager Clementina to modify an order because DoorDash doesn’t not always have the option to do so. I was just simply communicating that I wanted a “round egg” on my McGriddle, and she basically told me she could not make it happen, so I would have to purchase a whole side order & spend extra. She was not helpful with professionalism through my communication in advance, even when I told asked her nicely. She was very snarky, unprofessional, and rude to say the least.
Service: 1
This location is rife with incompetence. The spanish woman taking orders is worth 5 stars, but the two highschoolers in front window, the girl with long black hair, and the boy with curly hair, both worked together to get my order wrong. Didnt put napkins in the bag either, and gave me no sauce with my 20pc after asking for ranch and sweet&sour. Dont let people who cant read the screen work on the window. I'd blame the education system but your manager put them in that position. Make them mop or work the grill do not have them read anything
Atmosphere: 1
Food: 1
Service: 1
Always get order wrong.
Atmosphere: 1
Food: 1
Service: 2
Morning shift doesn't pay attention to order detail.
Service: 1
Just a quick trip through drive through for hot and fresh chicken nuggets for my grandbabies.
Food: 5
Service: 5
If I could give a zero, I would give a zero just went through the drive-through to get a big Mac and a quarter pounder and a large fry and a drink. The food was cold. The fries were old and the Coke was actually decent, but the food was horrible and this is not the first time that we have got bad food from here. It will be the last time that we ever go to the McDonald’s in Chatsworth. I live in Chatsworth and I would rather drive to Dalton.
Atmosphere: 1
Food: 1
Service: 1
They were open Christmas day ! Super friendly service.
Atmosphere: 4
Food: 4
Service: 5
Great location
Atmosphere: 5
Food: 5
Service: 5
how hard is it to get the order right when it’s right on the paper? and how hard is it to give out napkins? how come every single time i go either my order is wrong, y’all take forever, or y’all are rude. on the paper it says southern style sweet tea and 2 sweet and sours but y’all gave me an unsweet and couldn’t even be bothered to throw in 1 sweet and sour? all of y’all need to be fired because this happens every time.
All people fired very slow. Right now I am waiting almost 2 hour
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
So slow for the people that work here !!
Atmosphere: 3
Food: 2
Service: 1
I absolutely can’t stand the evening/night shift here— mornings is the team to be!! I hate this review for their sake!! Everytime I’ve ordered I never get all my stuff ever. Last time- ordered grinch meal for my son (17) got a Big Mac in a box. Nothing else. No drink no box. No socks. No fries. Nothing!! Not to mention the rest of the meals we had-each was missing 1-2 items per meal!! How do you do that??? I even spend $40 EVERYTIME!
Atmosphere: 2
Food: 3
Service: 2
I hate giving reviews, especially bad ones. However, tonight was highly upsetting. I went through the drive thru and it was actually the fastest its ever been. I really appreciated it. Then I parked into a spot to check my food (I got no onions) when I did the fries were soggy and the burgers were room temp. It was definitely not up to code. So I went into and asked a kind, but shy, young lastly if I could please have my food remade. Im big on my food being done properly, im not a perfectionist, but if I pay for food, I want it to be warm, ya know? She was kind and said okay, but and older lady, the shift manager, i believe her name was Tonya, started cussing and saying there no way its cold (she never even bothered to check) said she wasn't remaking it when I jist relieved it 5 seconds ago. Then said, once it leaves again, its not coming back. None of it was said TO me, but all the workers started looking at me and I know they knew I could hear every word. Again, no big deal, im not going to let a bad manager get me down on my good day, but those workers are a lot of teens and she shouldn't talk to them that way. The young lady brought me food back out. I made sure to stay right there and when I checked it, I knew it was the exact food I JUST gave them. So I asked for a refund. The thing is, no one apologized to me for how she just acted. I was belittled because I wanted the food I ordered to be at proper temperature ( you guys get checked for that on your health code survey) and i was very kind. Apparently a lot of people have made complaints about that woman but nothing has been done to fix it. I dont get McDonald's often, because its long waiting times and my food is usually wrong, but the fries are just soooo good when fresh and I had a craving. Unfortunately, I dont think that people here take pride in their job. And managercusses at kids because a customer wanted their order fixed. When I worked at taco bell I always did my best and made it up to a customer the best way I knew how and its sad that no one cares anymore. Everything is so impersonal and I dont see myself coming back to this location anymore. Good fries or not. 😕
Atmosphere: 1
Food: 1
Service: 1
Your team was on point today, im traveling through and visited a few minutes ago. Was really excited to get breakfast past 1030 and everything was not only fresh and hot. My order instructions are special and leads to complications and more often than not my sandwich gets messed up. Your order taker was clear and heard and rang up exactly what I ordered, found the less expensive option I have a hard time getting them to find at other mcdonalds. Theres a steak bagel that doesnt come with egg and cheese and they always try to charge me for the regular one and minus the egg and cheese, smh. Anyways she did it right and then my sandwich was also made exactly how I ordered it. And it was perfect. I would get one every day if it was this easy at home! Great job!
It was a busy time at the double drive through and I was so impressed with how fast we moved through! The whole visit was 5 stars!
Atmosphere: 5
Food: 5
Service: 5
I watched the guy give my food to another customer which opened the wrapper and look at the sandwich she then goes in and tells them thay wasn't her order . The guy gets the bag and tries to give it to me I told him no I dont want it can I have my money back which then he goes in and gets the manager. He comes out and says is this your food I said I would like money back because the guy gave it to another car and then went and got the bag back and tried to give it to me . Not a very great way to keep customers. I finally got my money back after 40 minutes .
Atmosphere: 1
Food: 1
Service: 1
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