Was told they were not taking orders by walk ins. So we left and got food elsewhere.
Chris Scruggs
After talking to someone in India who re-routed me back to my local Papa John’s, and adding $8 onto my bill I no longer wanted a pizza. F Papa John’s
Bill Peek
Last several times we've attempted to use the app to order It didn't work. And we haven't gotten anyone to answer the phone at the store in years.
Chad Ellison
I will try to make this concise. Terrible experience, terrible customer service. Never ever received my order, and nobody cared. Quality has also been declining. Papa John’s used to be good, but they are going downhill fast. I currently live alone, car is in the shop and has been there too long and thus I ran out of groceries. Ordering pizza for delivery made sense I thought. Called, placed an order with a call center which seemed it was in India. After placing the order, they put me through to an automated payment system, which apparently doesn’t work very good. I put in all my payment info as asked, down to the zip code, but it just went silent afterwards. No confirmation of payment or anything. After a couple minutes of silence, it hangs up on me. I call back and pressed the option to check my order status, and a young man said there was no order placed under my phone number. I call back and pressed the option to place an order again, and explained to the call center (not Papa John’s) that I placed an order and entered all my card info, but it went silent and such. They ask my name, then silence. I thought maybe they immediately just put me on hold and was maybe checking for me. But they didn’t ask me to “please hold” or tell me they were gonna try to find my transaction or anything, which is unprofessional. After about 5 minutes of silence, it hangs up on me, AGAIN. Didn’t even get a chance to place a new order if needed. I call the local Papa John’s store again, this time pressing the option to speak to a manager. A girl answered, and I asked “is this the manager?” She paused and said “no” and sounded confused and annoyed. Apparently pressing the option to speak with a manager simply puts you through to the main store line where anyone can answer, which is a red flag to me. I said “I pressed option 5 to speak with a manager. She said “hold on”’ sounding annoyed. A young man answered that sounded like the person I spoke to before under the “order status” option, which sounded like a teenager or early twenties possibly. I imagined she put me on the phone with a driver or whoever was closest. But I give the benefit of the doubt and ask “is this the manager?” And with a little hesitation and a reluctant tone, he said “yes”. I asked him for his first name. He refused to give it to me, which is extremely unprofessional and is another huge red flag. But I explained what kind of trouble I was having, and he basically doesn’t offer any help at all, and sounds as if he simply doesn’t care and just wants to get off the phone with me. Managers do not act and talk this way with customers. Not even an apology. I suppose they feel if they don’t give their name, they’re avoiding any and all accountability. He only says “place a new order”, but can’t tell me anything else, like if I’m gonna be charged twice having entered all my payment info already, or what happened with my first order, or why I’m having so much trouble. How is it possible that I placed an order and it doesn’t show anything in their system at all? I honestly don’t think I spoke with a manager, especially since he refused to give his name. Simply terrible experience, simply terrible customer service. And there is no avenue to make a complaint, as if they care nothing about what goes on with their stores. This is today’s standard of customer service.
Celeste Earley
Not only is the manager extremely disrespectful but the fact that she allows her kids to run around and a work environment disrespecting her employees and belittling them in front of customers. But the fact that she treats the customers just as badly I feel sorry for the employees that work for this restaurant.
Atmosphere: 1
Service: 1
Charlene Hayes
Walked in to order yesterday and the young man taking orders was friendly and polite. The food was hot and fresh.
Atmosphere: 5
Food: 5
Service: 5
LUIS ROBERTO GARCIA
Of the many legs it is among the best. Good pizza. I recommend it.
Atmosphere: 4
Food: 4
Service: 4
Jeff & Jess
Would love to order off my app but never works I have been wantito use point I had but everytime I try it never loads been like this for a minute!!
Every time I come here my order is wrong
Fast friendly service
Was told they were not taking orders by walk ins. So we left and got food elsewhere.
After talking to someone in India who re-routed me back to my local Papa John’s, and adding $8 onto my bill I no longer wanted a pizza. F Papa John’s
Last several times we've attempted to use the app to order It didn't work. And we haven't gotten anyone to answer the phone at the store in years.
I will try to make this concise. Terrible experience, terrible customer service. Never ever received my order, and nobody cared. Quality has also been declining. Papa John’s used to be good, but they are going downhill fast. I currently live alone, car is in the shop and has been there too long and thus I ran out of groceries. Ordering pizza for delivery made sense I thought. Called, placed an order with a call center which seemed it was in India. After placing the order, they put me through to an automated payment system, which apparently doesn’t work very good. I put in all my payment info as asked, down to the zip code, but it just went silent afterwards. No confirmation of payment or anything. After a couple minutes of silence, it hangs up on me. I call back and pressed the option to check my order status, and a young man said there was no order placed under my phone number. I call back and pressed the option to place an order again, and explained to the call center (not Papa John’s) that I placed an order and entered all my card info, but it went silent and such. They ask my name, then silence. I thought maybe they immediately just put me on hold and was maybe checking for me. But they didn’t ask me to “please hold” or tell me they were gonna try to find my transaction or anything, which is unprofessional. After about 5 minutes of silence, it hangs up on me, AGAIN. Didn’t even get a chance to place a new order if needed. I call the local Papa John’s store again, this time pressing the option to speak to a manager. A girl answered, and I asked “is this the manager?” She paused and said “no” and sounded confused and annoyed. Apparently pressing the option to speak with a manager simply puts you through to the main store line where anyone can answer, which is a red flag to me. I said “I pressed option 5 to speak with a manager. She said “hold on”’ sounding annoyed. A young man answered that sounded like the person I spoke to before under the “order status” option, which sounded like a teenager or early twenties possibly. I imagined she put me on the phone with a driver or whoever was closest. But I give the benefit of the doubt and ask “is this the manager?” And with a little hesitation and a reluctant tone, he said “yes”. I asked him for his first name. He refused to give it to me, which is extremely unprofessional and is another huge red flag. But I explained what kind of trouble I was having, and he basically doesn’t offer any help at all, and sounds as if he simply doesn’t care and just wants to get off the phone with me. Managers do not act and talk this way with customers. Not even an apology. I suppose they feel if they don’t give their name, they’re avoiding any and all accountability. He only says “place a new order”, but can’t tell me anything else, like if I’m gonna be charged twice having entered all my payment info already, or what happened with my first order, or why I’m having so much trouble. How is it possible that I placed an order and it doesn’t show anything in their system at all? I honestly don’t think I spoke with a manager, especially since he refused to give his name. Simply terrible experience, simply terrible customer service. And there is no avenue to make a complaint, as if they care nothing about what goes on with their stores. This is today’s standard of customer service.
Not only is the manager extremely disrespectful but the fact that she allows her kids to run around and a work environment disrespecting her employees and belittling them in front of customers. But the fact that she treats the customers just as badly I feel sorry for the employees that work for this restaurant.
Atmosphere: 1
Service: 1
Walked in to order yesterday and the young man taking orders was friendly and polite. The food was hot and fresh.
Atmosphere: 5
Food: 5
Service: 5
Of the many legs it is among the best. Good pizza. I recommend it.
Atmosphere: 4
Food: 4
Service: 4
Would love to order off my app but never works I have been wantito use point I had but everytime I try it never loads been like this for a minute!!
Restaurantji Recommends
Would love to order off my app but never works I have been wantito use point I had but everytime I try it never loads been like this for a minute!!
Half of my pizza was missing. Peppers was thrown on the pizza. Don’t really feel like you care about the customers honestly. Will not be back.
Atmosphere: 1
Food: 1
Service: 1
It's better than little Caesars but cost more.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Pizza Pepperoni
Clean restaurant, friendly staff good quality pizza
Atmosphere: 5
Food: 5
Service: 5
Sometimes, the crust turns out weird, but overall, I've had mostly great pizzas. Things happen sometimes. And they never forget the sauce!
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