Why did you change the fish? What a mistake! We love your food...our whole family comes in weekly. The seafood platter at $13.99 is what my wife and I have. We hated the new fish. When we asked what the new fish was, they told us Swai. Nope! I sold Swai at my restaurant in Florida for many years. Swai is a buttery, moist and delicious fish. It tasted like lake Perch or a bottom feeder in a muddy canal...on the dry side...flaked and formed garbage. If this was a corporate decision that's too bad. I will come in and ask in a few months if you return to the Pollock...we all will be back. With all the mediocre restaurants in Cleveland, we loved your place because you were on the top of all the fast food joints. Please if it is possible, BRING BACK THE POLLOCK!
Atmosphere: 5
Food: 1
Service: 5
Chris Nonnemaker
Always a good way to get your fast food fish cravings taken care of. I typically use the app but this time used the drive thru and my order was ready in just a few minutes. Free is always friendly at this location
Atmosphere: 4
Food: 5
Service: 5
Colorado (Colorado)
Great job
Atmosphere: 5
Food: 5
Service: 5
Tasha Love life
Very busy in Sundays. But worth the short wait times.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: 4pc Fish Basket with 2 Sides
Jeremy Burt
Delicious food and friendly staff.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Lobster Rolls, French Fries, Coleslaw, Fish Shrimp & Fries
Ryan Jhunita
They do not cook the fish and chicken together. The Cleveland GA store is quick and wonderful and truly full of smiles!
Vegetarian options: Not really.
Dietary restrictions: They can help you with that.
Parking: I enjoy the chicken menu items!
Kid-friendliness: Yes!
Wheelchair accessibility: Very!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Funnel Cake Stix, Loaded Baked Potato, Baked Potato, French Fries, Coleslaw, Corn on the Cob
Greg Stewart
The blackened white fish was ok but don’t get the broccoli. It was way overcooked and chewy.
Atmosphere: 3
Food: 3
Service: 5
walter alexander
1s a week at lest iove it
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: 4pc Fish Basket with 2 Sides
Lynn Jordan
We went through the drive-thru in Cleveland GA on 11/7/24. At around 5:30pm. One of our meals was left out. The fries in the meal that we received was old and dried out. I call the restaurant spoke with a lady who said she was the manager. I explained that one of the meals was left out and I told her the fries were old. The manager proceeded to argue with me about the fries not being old she said she just cooked them herself. Never said a word about the meal that was left out. I said to the lady that I would be calling The name and number on the bottom of the receipt. Which is Jim McClure. The manager said You go right ahead b****. I'm still kinda new to Cleveland GA. I am from Hall county. I have frequented the Captain D's in Gainesville and the Captain D's in oakwood. I have never gotten anything but exceptional service from the oakwood restaurant and the Gainesville restaurant. The Gainesville restaurant is old and rundown but they gave me good service. There is no way Oakwood or Gainesville would have served a meal like I received from the Cleveland location. On the plus side the did give me 12 containers of honey mustard, two containers of ranch and two tartar sauce. Thanks! Now I can refill my honey mustard salad dressing bottle at home. No need to buy any, Captain D's will give it to you. I did call the number on the bottom of the receipt for a Mr Jim McClure and I am waiting for him to return my call I did text a picture of the fries to that number. And I'll be happy to send a text picture of the 12 containers of honey mustard that I received. Once again thanks for the honey mustard! Mrs. Jordan
Food: 1
Service: 1
Sara Owen
We love sharing time together here...and the food is great.
Why did you change the fish? What a mistake! We love your food...our whole family comes in weekly. The seafood platter at $13.99 is what my wife and I have. We hated the new fish. When we asked what the new fish was, they told us Swai. Nope! I sold Swai at my restaurant in Florida for many years. Swai is a buttery, moist and delicious fish. It tasted like lake Perch or a bottom feeder in a muddy canal...on the dry side...flaked and formed garbage. If this was a corporate decision that's too bad. I will come in and ask in a few months if you return to the Pollock...we all will be back. With all the mediocre restaurants in Cleveland, we loved your place because you were on the top of all the fast food joints. Please if it is possible, BRING BACK THE POLLOCK!
Atmosphere: 5
Food: 1
Service: 5
Always a good way to get your fast food fish cravings taken care of. I typically use the app but this time used the drive thru and my order was ready in just a few minutes. Free is always friendly at this location
Atmosphere: 4
Food: 5
Service: 5
Great job
Atmosphere: 5
Food: 5
Service: 5
Very busy in Sundays. But worth the short wait times.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: 4pc Fish Basket with 2 Sides
Delicious food and friendly staff.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Lobster Rolls, French Fries, Coleslaw, Fish Shrimp & Fries
They do not cook the fish and chicken together. The Cleveland GA store is quick and wonderful and truly full of smiles!
Vegetarian options: Not really.
Dietary restrictions: They can help you with that.
Parking: I enjoy the chicken menu items!
Kid-friendliness: Yes!
Wheelchair accessibility: Very!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Funnel Cake Stix, Loaded Baked Potato, Baked Potato, French Fries, Coleslaw, Corn on the Cob
The blackened white fish was ok but don’t get the broccoli. It was way overcooked and chewy.
Atmosphere: 3
Food: 3
Service: 5
1s a week at lest iove it
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: 4pc Fish Basket with 2 Sides
We went through the drive-thru in Cleveland GA on 11/7/24. At around 5:30pm.
One of our meals was left out. The fries in the meal that we received was old and dried out.
I call the restaurant spoke with a lady who said she was the manager. I explained that one of the meals was left out and I told her the fries were old.
The manager proceeded to argue with me about the fries not being old she said she just cooked them herself. Never said a word about the meal that was left out. I said to the lady that I would be calling The name and number on the bottom of the receipt. Which is Jim McClure.
The manager said You go right ahead b****.
I'm still kinda new to Cleveland GA. I am from Hall county. I have frequented the Captain D's in Gainesville and the Captain D's in oakwood. I have never gotten anything but exceptional service from the oakwood restaurant and the Gainesville restaurant.
The Gainesville restaurant is old and rundown but they gave me good service. There is no way Oakwood or Gainesville would have served a meal like I received from the Cleveland location.
On the plus side the did give me 12 containers of honey mustard, two containers of ranch and two tartar sauce. Thanks! Now I can refill my honey mustard salad dressing bottle at home. No need to buy any, Captain D's will give it to you. I did call the number on the bottom of the receipt for a Mr Jim McClure and I am waiting for him to return my call I did text a picture of the fries to that number. And I'll be happy to send a text picture of the 12 containers of honey mustard that I received. Once again thanks for the honey mustard!
Mrs. Jordan
Food: 1
Service: 1
We love sharing time together here...and the food is great.
Atmosphere: 5
Restaurantji Recommends
Good food, good service
Atmosphere: 5
Food: 5
Service: 4
L9ve that lobster bisque
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Lobster Rolls, Giant Fish Sandwich, Loaded Baked Potato
Very delicious food. I enjoyed the batter fried fish. The place was clean, and everyone was friendly.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Baked Potato
The cleanest and friendliest Captains D we have ever been too
Food is always fresh and delicious 😋
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: 4pc Fish Basket with 2 Sides, Baked Potato
It was good
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Fish Shrimp & Fries
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