Church's Texas Chicken

I am no one. I will always and forever be the best cashier ever! I thrived in fast paced customer service.However, I would have never treated anyone the way I was treated yesterday evening. First of all, I had already went to the Church's in Riverdale. They politely told me they had no white meat. I thanked them, made a left, then a right, and came to Old National Highway. The cashier at the drive-thru did everthing right... or so I thought. The receipt says her name is Brittany W. She didn't tell me they were out of white meat. I am guessing. I found that out once I got home. I say to myself they had white meat... and it wasn't ready... but no one gave me the option to decide anything. In the car, the only visual thing I saw wrong was the size of the spicy rice. I went inside to correct that error. We were fine after that... or so I thought. Let's just focus on what I did wrong... not looking at the receipt 5 times because baby put the receipt inside a pocket after the spicy correction. It wasn't good... just so we understand the details. Since, sense, and cents I have ADHD, and other things. I wasn't interested in driving back to the location for excuses or even a refund. Sometimes you pay for mistakes with money and sometimes you pay with you azz. I like to use my imagination and check myself. So, not my fault baby wouldn't let me cook having other plans for us, my fault for choosing Church's, my fault for not looking at the receipt carefully before letting baby pull away, my fault still not checking the complete order before letting baby pull away, and my fault for assuming that the cashier and I communicated properly our entire interaction. I did alot wrong here. When the cashier passed me my order I could she a sneaky look on her face. The Chicken was incorrect! At the speaker, the cashier completed my order by reciting my order to me. It was correct. So, to get home to a 13 piece dark... all the rest of chicken that had been sitting all day... the Chicken that should have been thrown away... a little hello we are waiting for fresh Chicken would have been nice. Also, the small coleslaw that I ordered was old and should have been thrown away. The day on the bottom of the coleslaw was Sunday. Yesterday was Sunday, new coleslaw should have been made that morning. I was just very unhappy by all of it. It's ok. I was also sick the next morning. I never got what I went to get from Church's yesterday... white meat only. I never will. What I did get was another unhappy experience. I will not return because... why did I have to be on the receiving end of the poor thoughts of this cashier/staff? She had help. There was no reason for this. Was it... wrong time, wrong place? Shit happens. They all work very well together. I had time to observe. I just don't go places where the care doesn't reach me. No hard feelings. This is one of those times I am paying for a mistake with money and not azz. We cool! Seriously. Lesson learned and I will cook more, I promise. Thank you for your time and for reading my review! Have a wonderful day people!

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Corn, Mashed Potatoes & Gravy

The young lady that helped me that day was rude to every customer on her ear buds at the same time. I received fried chicken with blood coming out of the skin she proceeded to tell me the cook had just dropped the chicken with an attitude.I couldn't take the disrespect anymore I asked for a refund respectfully 4xs, after another attitude because I asked for my money to the person she was on the phone I finally received my money back. I feel everyone has a bad day but when u feel it coming on before work just stay home and start over the next day. It's going to get better.

Atmosphere: 1

Food: 1

Service: 1

I'm allergic to seafood and there was a shrimp tail mixed in the bottom of my fries, causing an allergic reaction and unable to eat anything else from my meal. If you have allergies definitely should skip it.

Atmosphere: 2

Food: 1

Service: 4

Come to this location if you'd like attitude with your chicken. There's a female light skinned manager that is the absolute worst. I understand not being able to find good help..but what they give out is ridiculous.

Atmosphere: 2

Food: 1

Service: 1

If you want to be robbbed “ Legally” then this is your place.! Went there on February 08 around 10:44 pm. Ordered 1 thigh that came to $2.16.

Gave cashier 3 single ones. She came back to window with just my food and I said well she just forgot my change. NO she said that I gave her two dollars. I said to her if I gave you $2.00 then why you didn’t ask for the 16 cents.! She kept saying I gave her $2.00

The manager initially refused to talk to me . Finally I looked up and saw the manager counting drawer. The manager concluded The cashier was right. I never in my life have seen such a smooth scam operating and half the people this probably happen to .. don’t bother to call corporate and file a complaint.

Being that I had almost 5k on me.. 84 cents does not make or break me. It was their attitude and their spirit. Almost like a How Dare you challenge us? For this particular store this will be on the desk of Corporate Managment.

Ladies at the end of the day will it really be worth the 84 cents?

The food was good but the wait was too long.

Atmosphere: 3

Food: 4

Service: 3

The night manager in the evening is very rude and unprofessional does not no how to talk to the customer are her staff members will not be returning to that location

Atmosphere: 1

Service: 1

Recommended dishes: Fried Chicken

They have this female supervisor/ manager that's a bit masculine and controlling towards her employees. Particularly the young teens there. I don't like that. Made me want to get a refund. The young lady boxed my meal, I had some type of family special that was advertised that day,she did a wonderful job. Then along came "Boss Lady" not only did she check behind the young lady by taking my box back out of the bag opened it. Closed it back then made the young lady put my box in a paper bag stating that it couldn't be in the plastic bag the employee put it in. I mean what was the difference. Like she was looking for any reason to find something wrong in what the girl was doing. I was flabbergasted. It was stupid.

Atmosphere: 4

Food: 4

Service: 3

I was served BURNT fried okra.. after getting all the way home, just to have not only burnt but cold food is trifling. Now I see why the entire store staff is unprofessional.. I had to wait over 15 minutes for a refund. Was treated like trash by the manager and the Lil fat cashier.. Guess what I don't really eat there anyway so you won't be missing any coins... Nasty food...
FOOD- Zero
SERVICE- Double Zero
ATMOSPHERE-Triple Zero
MANAGEMENT- -Zero ²

Food was good service bad I wait 20 minutes for my order and they fixed when I ask them for order

Atmosphere: 1

Food: 4

Service: 1

The chicken was great and the lead person seemed confused on how the orders should be handled.

Atmosphere: 3

Food: 5

Service: 3

Recommended dishes: Fries, Fried Chicken

Ordered early before 11AM. First person in line service kind of slow. Pay for my food and go home. Open box and start eating a leg theirs a whole fly eating the thigh. I blame my 6th grade Biology teacher for showing me by what flys do under a microscope. Spit and sh,,!. Now I promise my meal was cheap 2 legs and a wing. Usually I wouldn’t care if my meal was messed up but I hate flies and drove 49 minutes back for a refund. The lady at the register and lady who processed my refund were so annoyed. Not sure why cause the cashier got a 20 dollar tip and pocketed it not recorded for giving extra seasoning. What’s worst is I spit the food out having seen the fly. Drove almost an hour back on principle and she had an attitude. Not only that she opened my meal to find the fly and the same clamps she used to find the fly she put back for chicken. I said mama you checked my chicken that I spit in to find the fly and put it back to pick up chicken next. Maybe you wash it. She got mad again and left. enjoy y’all!

Food was awesome!

Food: 5

Service: 5

It was a very long wait and then I get to the window and the lady took my payment come back to the window ask for my receipt then come back again ask would I accept one spicy wing I say it would be fine gets home and open my box it was 2 spicy wings instead of 1 no okra that I was charged additional $1 for but had no okra……. I paid for something that I did not receive I will not be going back. Very unacceptable I’m so tried from work I can’t go back

If I could give this location one star I would ! Evening supervisor or manager whoever she was working today, nasty mouth & nasty attitude. Was inside and walks to the counter talking about “my lobby closed”‘with an attitude, for one I placed an online order and secondly nothing that I ordered online was even available and nothing was said until 15-20 minutes of wait time. Never again

Atmosphere: 1

Service: 1