Macon road location. My husband and I came here at 1:40pm on Aug 9th Sunday. We walked in seen a total of 7 employees, no one spoke , no one offered any service and 3 employees were sitting down. If I could give 0 stars I would. We stood for 10 minutes still no one spoke so we walked out. Horrible, awful, unprofessional customer service. Such a disappointment...
Fredrica Williams
This Baskin- Robbin is great!! Treat customers good-But the one on veterans please, please don't go there got to write a review on them.
James Umblance
Just went into this location. Poor customer service, waited at least five minutes. No one said hello or wait just a moment. Flies all over the counter and donuts . Horrible. Negative 10 should be the score.
Kira_tsuyoshi
Be careful while getting there stuff on doordash. Even if you wanted the ice cream you want, they will substitute with another flavor that is similar without asking what you want. Also another thing I ordered 2 quartz of ice creams and they didnt tell me what flavor they don't have. They will make you pay the whole 18 for it but when the dasher tells you its $10 even, they wont refund you the money you paid for it previously and still pay for the extra $10. So once again, be careful with this baskin robbins.
stephanie lenderman
Yesterday we went to pick up a cake order for my sons birthday that we placed online the day before. They had no cake and one employee did not seem to care to help until another stepped in and started placing calls to the manager to help us. The manager came in and was so nice and helpful! He went above and beyond to make it right!! Mistakes happen everyday and i know that. It was the managers eagerness to go way beyond to make it up to us that really saved the day. They will definitely have my business here on out.
LeeLas Mom
Quick & polite service
Chelle Escobedo
My cake looks like a toddler wrote on it
Rima Kasem
Thanks for my kids birthday cake it was awesome just what I asked for ... it’s an ice cream cake so It won’t last like a regular cake but we loved it thanks again
Persia Moran
They always ask for you order and then ask for it again when you get to the window so it takes twice as long to get your order.
I bought so many Frozen coffees here while visiting my husband for boot camp graduation. Delicious.
Kim lester
Baskin Robbins have the best ice cream & fabulous customer service
Germy Bunds
The staff seem to know what they are doing, but for a regular some things just aren't right. As a regular, I tend to ask for my coffee the same way every time but they make it another way. It's just some subtle differences that are noticed. I honestly think it's a management issue with lack of training to make it seamless across locations.
Excellent!! Favorite spot for the grands
Macon road location. My husband and I came here at 1:40pm on Aug 9th Sunday. We walked in seen a total of 7 employees, no one spoke , no one offered any service and 3 employees were sitting down. If I could give 0 stars I would. We stood for 10 minutes still no one spoke so we walked out. Horrible, awful, unprofessional customer service. Such a disappointment...
This Baskin- Robbin is great!! Treat customers good-But the one on veterans please, please don't go there got to write a review on them.
Just went into this location. Poor customer service, waited at least five minutes. No one said hello or wait just a moment. Flies all over the counter and donuts . Horrible. Negative 10 should be the score.
Be careful while getting there stuff on doordash. Even if you wanted the ice cream you want, they will substitute with another flavor that is similar without asking what you want. Also another thing I ordered 2 quartz of ice creams and they didnt tell me what flavor they don't have. They will make you pay the whole 18 for it but when the dasher tells you its $10 even, they wont refund you the money you paid for it previously and still pay for the extra $10. So once again, be careful with this baskin robbins.
Yesterday we went to pick up a cake order for my sons birthday that we placed online the day before. They had no cake and one employee did not seem to care to help until another stepped in and started placing calls to the manager to help us. The manager came in and was so nice and helpful! He went above and beyond to make it right!! Mistakes happen everyday and i know that. It was the managers eagerness to go way beyond to make it up to us that really saved the day. They will definitely have my business here on out.
Quick & polite service
My cake looks like a toddler wrote on it
Thanks for my kids birthday cake it was awesome just what I asked for ... it’s an ice cream cake so It won’t last like a regular cake but we loved it thanks again
They always ask for you order and then ask for it again when you get to the window so it takes twice as long to get your order.
Restaurantji Recommends
Didn't go in.
Ice cream is number one here
I bought so many Frozen coffees here while visiting my husband for boot camp graduation. Delicious.
Baskin Robbins have the best ice cream & fabulous customer service
The staff seem to know what they are doing, but for a regular some things just aren't right. As a regular, I tend to ask for my coffee the same way every time but they make it another way. It's just some subtle differences that are noticed. I honestly think it's a management issue with lack of training to make it seamless across locations.
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