Bruster's Real Ice Cream

Tries couple ofbflavours like chocolate chip,cotton candy etx and it was very tasty

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Banana Split, Chocolate Ice Cream, Kids' Dino Sundae

I just stopped by to get my mom a birthday cake and the woman working was so rude that I did not even buy anything! I used to work here years ago and know how it can get but I did not deserve that service. Her attitude should be addressed being as it’s costing the store money. Hopefully I’ll get better service at the Macon Road store, here I come!

Atmosphere: 4

Service: 1

Dear Bruster Ice Cream Management,

I am writing to provide feedback on my recent experience at your Whittlesly location. As a loyal customer who has visited this location many times over the past 8 years, I feel compelled to share my concerns about the customer service I received.

On October 21, 2024 at 5:39 PM, I visited your store and encountered an issue with employee rudeness. This is particularly disappointing as it follows a similar experience I had with another employee some time ago, which had caused me to take a break from visiting your establishment.

During my visit, I simply asked if there was a good amount of pecans and caramel in the white turtle flavor. I understand that the content may vary depending on when the batch was made, as other employees have explained to me in the past. Usually, staff members have been happy to check and provide an honest answer.

However, the employee I interacted with responded with a dismissive attitude, stating, "It's always the same amount." This response was not only unhelpful but also inaccurate based on my previous experiences. When I asked her to check, she acted as though I was making an unreasonable request.

I believe that providing good customer service, including answering questions politely and with a smile, is essential in the food service industry. It doesn't require much effort to be courteous and helpful to customers.

I would like to recommend that you consider providing additional customer service training to your employees. This could help ensure that all customers have a positive experience when visiting your store.

I hope you will take this feedback into consideration. I have enjoyed your ice cream for many years and would like to continue doing so, but the quality of customer interactions is as important to me as the quality of your product.

Thank you for your attention to this matter.

Atmosphere: 1

Food: 5

Service: 1

Dear Bruster Ice Cream Management, I am writing to provide feedback on my recent experience at your Whittlesly location. As a loyal customer who has visited this location many times over the past 8 years, I feel compelled to share my concerns about the customer service I received. On October 21, 2024 at 5:39 PM, I visited your store and encountered an issue with employee rudeness. This is particularly disappointing as it follows a similar experience I had with another employee some time ago, which had caused me to take a break from visiting your establishment. During my visit, I simply asked if there was a good amount of pecans and caramel in the white turtle flavor. I understand that the content may vary depending on when the batch was made, as other employees have explained to me in the past. Usually, staff members have been happy to check and provide an honest answer. However, the employee I interacted with responded with a dismissive attitude, stating, "It's always the same amount." This response was not only unhelpful but also inaccurate based on my previous experiences. When I asked her to check, she acted as though I was making an unreasonable request. I believe that providing good customer service, including answering questions politely and with a smile, is essential in the food service industry. It doesn't require much effort to be courteous and helpful to customers. I would like to recommend that you consider providing additional customer service training to your employees. This could help ensure that all customers have a positive experience when visiting your store. I hope you will take this feedback into consideration. I have enjoyed your ice cream for many years and would like to continue doing so, but the quality of customer interactions is as important to me as the quality of your product. Thank you for your attention to this matter.

Fresh Hand made ice cream

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: NY Cheesecake, Waffle, Regular Sundae

Very nice and quiet to share a cone and quality time with kids.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Strawberry

I brought in my coupons for my free Italian ice for our kids. A new manager was working. First of all we waited for 5 minutes for anyone to come to the window. Secondly when the lady came to the window she didn’t even smile. She frowned and didn’t smile. It almost seemed like we were inconveniencing her for even coming to the store. We had a coupon for free Italian ice but used one per paying adult. She wouldn’t let us use the coupons because there was only one of me. She rudely told me I needed to read the coupons because they were very specific in the rules.
We came in the week before and the employee let my kids use the coupon and have a free Italian ice cream.

Atmosphere: 1

Food: 1

Service: 1

Got bowl of ice cream soup, completely melted

Food: 1

Not very consistent with policy

Bought an ice cream cake last night right before closing. Was supposed to be chocolate on chocolate. Got home and it was yellow cake with cookies and cream ice cream. Took it back this morning to try and exchange it.Without hesitation, the young man working apologized and gave me the option of a refund or another cake. He also stated that if for some strange reason the replacement was not correct to bring it back and he would make it right. I appreciate him for taking care of me and representing quality service! Thanks Bruster's!

Food: 5

Service: 5

Recommended dishes: Birthday Cake Ice Cream

The young kid ben did such a great job making my sundae

Atmosphere: 4

Food: 4

Service: 5

First visit. Love the variety specially the vegan options. Enjoyed the super friendly service. Thank you for offering military discounts and affordable treats. This location also offers doggie treats! my bulldogs loved them.

Came here yesterday for a little treat with my partner. We bought ourselves two ice creams and then noticed the “FREE doggie sundaes everyday, everytime” sign.We asked for one for our dog and they charged $1.30?? I thought it said free? $1.30 for a tiny little scoop of whatever ice cream they give and the smallest dog treat I’ve seen. I have no issue paying for it if it wasn’t advertised as free, but it was.I thought maybe they aren’t a participating location (as it says in the fine print of the sign), however then they wouldn’t have the sign nor would they have the treats to make it. Just go to Starbucks to get a free pup cup. Also to the woman in the picture, I’m not going to say for sure, because I had my back turned and was looking at my partner, but after asking for the dog ice cream, the lady serving me said okay but then I noticed you had said something to her before she came back and run me up for it.

Food: 5

Service: 1

Their ice cream is amazing.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Strawberry, Kids' Dirt Sundae, Waffle

Great ice cream