Bruster's Real Ice Cream

Very nice place to grab a ice cream they have a couple tables outside to sit at.

Great place to get a milkshake ( 11/6/25).

Hailey is always professional, promt, and charming to work with. She is one of the main reasons I come to the Whittelsley location. Nearness to my house the onther. Keep up the good work!

The store manager was working today (9/30/25). Great job!

I got butter pecan and butter cake, they both tasted like plain vanilla. I tasted my boyfriend’s New York cheesecake which tasted like plain vanilla as well. Not sure what has happened but if we wanted vanilla ice cream we wouldn’t come to spend $15 for it.

Very subpar ice cream (it tastes worse than quite a few of store brand ones!) with a lot of sugar! the butter pecan flavor is terrible! also too expensive for very small scoops

First and last visit. No bananas so we got two milkshakes for almost $20.00. They were terrible. Customer service needs some help as well.

Clean place and amazing ice cream.🍦

Tries couple ofbflavours like chocolate chip,cotton candy etx and it was very tasty

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Banana Split, Chocolate Ice Cream, Kids' Dino Sundae

I just stopped by to get my mom a birthday cake and the woman working was so rude that I did not even buy anything! I used to work here years ago and know how it can get but I did not deserve that service. Her attitude should be addressed being as it’s costing the store money. Hopefully I’ll get better service at the Macon Road store, here I come!

Atmosphere: 4

Service: 1

Dear Bruster Ice Cream Management,

I am writing to provide feedback on my recent experience at your Whittlesly location. As a loyal customer who has visited this location many times over the past 8 years, I feel compelled to share my concerns about the customer service I received.

On October 21, 2024 at 5:39 PM, I visited your store and encountered an issue with employee rudeness. This is particularly disappointing as it follows a similar experience I had with another employee some time ago, which had caused me to take a break from visiting your establishment.

During my visit, I simply asked if there was a good amount of pecans and caramel in the white turtle flavor. I understand that the content may vary depending on when the batch was made, as other employees have explained to me in the past. Usually, staff members have been happy to check and provide an honest answer.

However, the employee I interacted with responded with a dismissive attitude, stating, "It's always the same amount." This response was not only unhelpful but also inaccurate based on my previous experiences. When I asked her to check, she acted as though I was making an unreasonable request.

I believe that providing good customer service, including answering questions politely and with a smile, is essential in the food service industry. It doesn't require much effort to be courteous and helpful to customers.

I would like to recommend that you consider providing additional customer service training to your employees. This could help ensure that all customers have a positive experience when visiting your store.

I hope you will take this feedback into consideration. I have enjoyed your ice cream for many years and would like to continue doing so, but the quality of customer interactions is as important to me as the quality of your product.

Thank you for your attention to this matter.

Atmosphere: 1

Food: 5

Service: 1

Dear Bruster Ice Cream Management, I am writing to provide feedback on my recent experience at your Whittlesly location. As a loyal customer who has visited this location many times over the past 8 years, I feel compelled to share my concerns about the customer service I received. On October 21, 2024 at 5:39 PM, I visited your store and encountered an issue with employee rudeness. This is particularly disappointing as it follows a similar experience I had with another employee some time ago, which had caused me to take a break from visiting your establishment. During my visit, I simply asked if there was a good amount of pecans and caramel in the white turtle flavor. I understand that the content may vary depending on when the batch was made, as other employees have explained to me in the past. Usually, staff members have been happy to check and provide an honest answer. However, the employee I interacted with responded with a dismissive attitude, stating, "It's always the same amount." This response was not only unhelpful but also inaccurate based on my previous experiences. When I asked her to check, she acted as though I was making an unreasonable request. I believe that providing good customer service, including answering questions politely and with a smile, is essential in the food service industry. It doesn't require much effort to be courteous and helpful to customers. I would like to recommend that you consider providing additional customer service training to your employees. This could help ensure that all customers have a positive experience when visiting your store. I hope you will take this feedback into consideration. I have enjoyed your ice cream for many years and would like to continue doing so, but the quality of customer interactions is as important to me as the quality of your product. Thank you for your attention to this matter.

Fresh Hand made ice cream

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: NY Cheesecake, Waffle, Regular Sundae

Very nice and quiet to share a cone and quality time with kids.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Strawberry

I brought in my coupons for my free Italian ice for our kids. A new manager was working. First of all we waited for 5 minutes for anyone to come to the window. Secondly when the lady came to the window she didn’t even smile. She frowned and didn’t smile. It almost seemed like we were inconveniencing her for even coming to the store. We had a coupon for free Italian ice but used one per paying adult. She wouldn’t let us use the coupons because there was only one of me. She rudely told me I needed to read the coupons because they were very specific in the rules.
We came in the week before and the employee let my kids use the coupon and have a free Italian ice cream.

Atmosphere: 1

Food: 1

Service: 1

Got bowl of ice cream soup, completely melted

Food: 1

Not very consistent with policy