I have a sensitivity to caffeine and can only drink decaf. If I accidentally have caffeine, I start shaking, feel intense anxiety, and can even have panic attacks. This morning, I ordered a decaf coffee (or what I thought was decaf). Within about 10 minutes of drinking it, I could tell it was not decaf because I immediately started feeling the effects. I’ve been getting decaf from Starbucks every day this week with no issues, so I’m confident it was the Dunkin coffee I received here this morning that triggered my reaction. If you are someone who cannot have caffeine and must have decaf, please be very careful ordering from this location.
Dennis Janovsky
Midland dunkin is the best location. The staff is always very attentive and offer a happy greetings. Our order is always perfect. Sam has developed an excellent staff. Sams dedication to the company is an asset.
Atmosphere: 5
Food: 5
Service: 5
Gina C
This place might as well close their doors. They never have any donuts. 2nd day in a row and VERY limited selection. Are you a donut shop or a drink shop?!?!? Make up your mind!
James Hill
This store is so nasty I was in there getting my mobile order I left my drink because I seen three roaches coming down the wall oh my gosh that was so nasty then I seen a big white girl with glasses in she was telling me the employee to get it so the customer don’t see it that white women is so nasty then a older lady who was in the window let a dog lick her hand then let the other customer touch her hand I will never come back to this store no more i will stay going to the downtown store for now own
Atmosphere: 1
Food: 1
Service: 1
Melody Gay
I've been to this Dunkin many times and every single time it seems like I was at different Dunkin locations because service and quality was drastically different. But this morning took the cake... I asked for my usual simple coffee order, after waiting in the drive thru for at least 8 minutes with only two cars ahead of me (not entirely employees fault I'm sure), i get to the window to pay and the young lady at the window doesn't recall my order. I repeat it to her about 3 times, and she finally gives me my total of $4.51. I hand her a five dollar bill and 51 cents and two minutes later she comes back with 50 cents in change. And when i get my coffee, the order was correct on paper but it tasted stale and was somehow overly bitter and sweet at the same time and the sugar was not at all dissolved. Someone needs to better train their employees on counting back change, and also on quality control. Every single time i order the same thing and it tastes different.
Atmosphere: 2
Food: 2
Service: 2
Jesus Help Us Yolandra Thomas
Nice ladies
Chloe Furgerson
Teri (don’t know how to spell it) is the whole reason I come so often. I work in the area and I could easily run somewhere else but her sweet personality and great customer service makes me not want to go anywhere else. Also I’m not sure how but the coffee always tastes better when she’s working, maybe it’s tied to the good experience
Service: 5
Shelly B
I have been to this location at least 10 times within the past 3 months. I haven't had a drink that tasted good yet. I have been to tons of different Dunkin locations, but the drinks at this one have tasted watered down each and every time. The workers are very nice and fairly quick. But the drinks are terrible and taste like they are skimping on an ingredient.
Food: 1
Service: 5
shane wilson
I've never once been here and they have something ive tried to order. I guess if all you want is doughnuts you may be ok. How hard is hot coffee?
Atmosphere: 3
Food: 1
Service: 4
Kristy Hughes
Tinesha and Raven. Are absolutely a joy! They helped me with a Keto option for coffee! They were so kind and helpful! I would give more stars if I could!!
I ordered 2 coffe's, a Boston creme donut, an apple fritter, and 10 munchins through your app. When I get to the restaurant I was told they were out of both the donuts I ordered. How is a 24hr donut shop out of apple fritters and Boston creme donuts??? But, besides that the lady at the widow said i had to request a refund through your app. Your app said the store has to give me a refund. It sounds to me like your store likes to steal money from customers because that is what has happened to me!!!! I requested someone reach out to me through your app and I am still waiting for that to happen!!! Save yourself the trouble and don't go to dunkin donuts!!! Yes the food was good, but being lied to by your staff and having money stolen from me creates a very bad customer experience for me!!!!
Atmosphere: 1
Food: 1
Service: 1
Pokemon Crafter
The Midland Commons Dunkin Donuts has become my guilty pleasure. The food is always outstanding and cooked fresh. My drink is always made perfectly! Tanisha (Sorry I don’t know if I spelled it correctly), Kai, Raven, Terry, and the amazing red-headed girl on mornings are always the best when I come through and always know what I want. Wouldn’t recommend anything other than this place!
Atmosphere: 5
Food: 5
Service: 5
Local Reviews
Absolutely love this location! The staff is always so nice and the cold coffee is delicious! Ms. Terri always greets me with the biggest hellos and smile, makes my day! I go a little further out of my to go to this location just because of Terri!
Atmosphere: 5
Food: 5
Service: 5
Brittney Parker
I love everything about this dunkin. It nice clean and they get my order correct everytime. Sam and her staff go out of their way to make my experience great!
Atmosphere: 5
Food: 5
Service: 5
Madison A’Nyse
Great establishment fresh donuts, and wonderful customer service
I have a sensitivity to caffeine and can only drink decaf. If I accidentally have caffeine, I start shaking, feel intense anxiety, and can even have panic attacks.
This morning, I ordered a decaf coffee (or what I thought was decaf). Within about 10 minutes of drinking it, I could tell it was not decaf because I immediately started feeling the effects.
I’ve been getting decaf from Starbucks every day this week with no issues, so I’m confident it was the Dunkin coffee I received here this morning that triggered my reaction.
If you are someone who cannot have caffeine and must have decaf, please be very careful ordering from this location.
Midland dunkin is the best location. The staff is always very attentive and offer a happy greetings. Our order is always perfect. Sam has developed an excellent staff. Sams dedication to the company is an asset.
Atmosphere: 5
Food: 5
Service: 5
This place might as well close their doors. They never have any donuts. 2nd day in a row and VERY limited selection. Are you a donut shop or a drink shop?!?!? Make up your mind!
This store is so nasty I was in there getting my mobile order I left my drink because I seen three roaches coming down the wall oh my gosh that was so nasty then I seen a big white girl with glasses in she was telling me the employee to get it so the customer don’t see it that white women is so nasty then a older lady who was in the window let a dog lick her hand then let the other customer touch her hand I will never come back to this store no more i will stay going to the downtown store for now own
Atmosphere: 1
Food: 1
Service: 1
I've been to this Dunkin many times and every single time it seems like I was at different Dunkin locations because service and quality was drastically different. But this morning took the cake... I asked for my usual simple coffee order, after waiting in the drive thru for at least 8 minutes with only two cars ahead of me (not entirely employees fault I'm sure), i get to the window to pay and the young lady at the window doesn't recall my order. I repeat it to her about 3 times, and she finally gives me my total of $4.51. I hand her a five dollar bill and 51 cents and two minutes later she comes back with 50 cents in change. And when i get my coffee, the order was correct on paper but it tasted stale and was somehow overly bitter and sweet at the same time and the sugar was not at all dissolved. Someone needs to better train their employees on counting back change, and also on quality control. Every single time i order the same thing and it tastes different.
Atmosphere: 2
Food: 2
Service: 2
Nice ladies
Teri (don’t know how to spell it) is the whole reason I come so often. I work in the area and I could easily run somewhere else but her sweet personality and great customer service makes me not want to go anywhere else. Also I’m not sure how but the coffee always tastes better when she’s working, maybe it’s tied to the good experience
Service: 5
I have been to this location at least 10 times within the past 3 months. I haven't had a drink that tasted good yet. I have been to tons of different Dunkin locations, but the drinks at this one have tasted watered down each and every time. The workers are very nice and fairly quick. But the drinks are terrible and taste like they are skimping on an ingredient.
Food: 1
Service: 5
I've never once been here and they have something ive tried to order. I guess if all you want is doughnuts you may be ok. How hard is hot coffee?
Atmosphere: 3
Food: 1
Service: 4
Tinesha and Raven. Are absolutely a joy! They helped me with a Keto option for coffee! They were so kind and helpful! I would give more stars if I could!!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I ordered 2 coffe's, a Boston creme donut, an apple fritter, and 10 munchins through your app. When I get to the restaurant I was told they were out of both the donuts I ordered. How is a 24hr donut shop out of apple fritters and Boston creme donuts??? But, besides that the lady at the widow said i had to request a refund through your app. Your app said the store has to give me a refund. It sounds to me like your store likes to steal money from customers because that is what has happened to me!!!! I requested someone reach out to me through your app and I am still waiting for that to happen!!! Save yourself the trouble and don't go to dunkin donuts!!! Yes the food was good, but being lied to by your staff and having money stolen from me creates a very bad customer experience for me!!!!
Atmosphere: 1
Food: 1
Service: 1
The Midland Commons Dunkin Donuts has become my guilty pleasure. The food is always outstanding and cooked fresh. My drink is always made perfectly! Tanisha (Sorry I don’t know if I spelled it correctly), Kai, Raven, Terry, and the amazing red-headed girl on mornings are always the best when I come through and always know what I want. Wouldn’t recommend anything other than this place!
Atmosphere: 5
Food: 5
Service: 5
Absolutely love this location! The staff is always so nice and the cold coffee is delicious! Ms. Terri always greets me with the biggest hellos and smile, makes my day! I go a little further out of my to go to this location just because of Terri!
Atmosphere: 5
Food: 5
Service: 5
I love everything about this dunkin. It nice clean and they get my order correct everytime. Sam and her staff go out of their way to make my experience great!
Atmosphere: 5
Food: 5
Service: 5
Great establishment fresh donuts, and wonderful customer service
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