Moe's Southwest Grill

From me Welcome to Moe's! Greeting all the way to have a good night. Excellent customer service was given. The customer service was so good, I had to get everybody's name from Britt to Mickey to Jay to Robert and peach. Everybody was excellent! Thank you so much for making my evening so great! This is what excellent customer service looks like!

Atmosphere: 5

Food: 5

Service: 5

I always get friendly service. I was pleasantly surprised that one of ladies remembered how I like my veggie bowl. I have not had a bad experience. This is definitely one of my fave places to go even though it's a 20 to 30 minute drive.

Atmosphere: 5

Food: 5

Service: 5

Very friendly service very good too

Atmosphere: 5

Food: 5

Service: 5

I’ve probably been a 20 or 30 Moe’s across the country and this is by far the best. Was in town on National Taco day so dropped in for $2 tacos. Everyone working there this afternoon was super courteous and the restaurant itself is very clean.

Atmosphere: 5

Food: 5

Service: 5

I had an amazing night at Moe's because of Ms.Angela giving me info about their specials if you sign up through text message. I came back to get that deal to have a great dinner for me and my son. The food line server Brittany was amazing, she made sure we got exactly what we wanted and was very patient and friendly even with it being close to closing. The food was still hot and delicious. We even had leftovers to take home. A great night at Moe's!! Thank yall!

Atmosphere: 5

Food: 5

Service: 5

The moment I walk in I feel welcomed by the greetings from the team members . Always exceptional service, the team member's are always in a great mood , they get your orders done correctly and in a timely matter.

Atmosphere: 5

Food: 5

Service: 5

This is by far one of the best Moe's locations there is . The manager does an expctional job with customer service and the food is great. Thank you to everyone at this location for always making our experience great.

Atmosphere: 5

Food: 5

Service: 5

Moe's is a great place with a nice, funny, respectful crew you have there. They always find a way to put a smile on your face, most of all about Moe's they are very professional. When communication. Keep up the great job

Atmosphere: 5

Food: 5

Service: 5

I enjoyed it all

Atmosphere: 5

Food: 5

Service: 4

Recommended dishes: Moe's Famous Queso, Quesadilla

Happy Cinco de Mayo trust me don't go to Moes Southwest Grill the only one in Columbus GA they obviously are too busy to answer their phone. And hung up on me 3 times finally got ahold of someone in catering and they stated because it's Cinco de mayo they are not answering their phones. Are you kidding me. Worst customer service ever !!

Today, I was disappointed with my order delivered via Uber Eats. (The driver was nice, and he still received his tip.) This is the first time I've encountered an issue, and I have ordered from Moe’s several times on Uber Eats, always getting the same items. I even started to prefer them over Chipotle.
Nevertheless, there was cheese on our meals, and my daughter is 100% a non-dairy eater. The Moe’s sauce is one of my little pleasures, just to clarify for those who might want to get technical. I didn’t understand why the piece of paper attached to my order stated "shredded cheese."
I called to speak with a manager, and the lady I spoke to claimed she was the manager. However, she then handed the phone over to Manager Jimmy after I explained the issue. Unfortunately, they could only offer to request a refund and suggested I reorder through Uber Eats to have it remade. "That’s so convenient and helpful,". That was all he offered, other than telling me what he saw on his end, stating that they made it as it appeared in their system.
Jimmy, you didn’t show any regard for my concern, which is why I called back to ask for an email or point of contact to report this error in the system. By the way, lunchtime would be over by the time all the refund and reordering was handled! No, thank you!
Fortunately, my toddler slept in, so she had a late breakfast and only wanted the other half of her fruit smoothie that I prepared. However, she is currently enjoying the chips and dip (at least we kept that).
I ended up calling right back because I requested an email to send over what I saw on my end and what they had. I thought maybe their system needed checking. He didn’t seem interested based on his response—he said he would be the one to receive the email.
Overall, I was all for Moe’s, but I suggest that if you order online, please call in to ensure your order appears correctly so you can meet your expectations for your food! I’ll post pictures here so you can see for yourself. Uber took care of the refund. I rated it a 3 because of previous experiences one I person in over 15 years and 3 other Uber orders! However they couldn’t get 5 stars because this experience right here.. ( the sticker was messy, being that I put it on the lid)

Dietary restrictions: NO CHEESE! NO meats they offer; so we do the tofu.. we eat fish!

Food: 1

Service: 1

Rice and other dirty items on tables, chairs and trash on ground. No employee cleaning up during downtime.

Atmosphere: 1

Food: 5

Service: 4

I'm a DoorDash driver and I went to this restaurant to pickup for a customer. I waited for 15 minutes by the shelf designated for pickups. Not one employee greeted me, nor did they inquire who I may have been waiting to pickup for so I'd have an approximate time for my wait. Instead, I waited there for 15 minutes with no help, walked over to the counter to check a couple of bags that were prepared for pick up. The lady rudely turns the bag around and says "That's not for you!" Then asks who are you picking up for? After showing her, she proceeds to tell another employee that I'm here to pickup for that customer, which indicated that they hadn't begun to even prepare the order yet. I waited for another 10 minutes and decided to cut my loss and leave. As I was leaving that same rude employee yelled "Bye" as I left. It's really sad that the restaurant with the best professionalism is Chick-A-Fila lol. Moe's is usually a very professional establishment to go to but not at this location apparently.

Atmosphere: 1

Food: 1

Service: 1

The is my favorite location. The ladies at this location are always smiling and are always polite. My burrito was fresh, hot, and yummy. The store is always clean and fully stocked. I always order a veggie burrito.
Love. LOVE. This location.
WAY TO GO LADIES

Atmosphere: 5

Food: 5

Service: 5

Ordered online. I will say the food was ready just as I walked in. The restaurant was a mess. Salsa bar had food dropped all over counter area. We ordered a bowl and burrito paid 27 dollars with tip. We could not eat the food. The rice was a pile of mush in both. We thru food in the trash. Had to find something else to eat.

Atmosphere: 2

Food: 1

Service: 3