This is my 3rd bad experience with this location. I ordered a pizza on the way home from work and didn't check until I got home. The last pizza had less cheese than this one. I dont want bread only people want the cheese experience with their pizza. This was a great location.
Atmosphere: 1
Food: 1
Service: 1
Brittany Thomas
The staff has very bad attitudes and no patience. Didn’t allow me to say a word after I said I wanted to change my order because my nieces unexpectedly came over. I literally called right back to make the change. When I went to the store to speak to the manager she was nonchalant and didn’t say anything about the situation. I will never go there again!
Atmosphere: 1
Food: 5
Service: 1
Stephen Diamante
Pizza showed up and dough was undercooked. Im glad I tipped 20% for uncooked pizza.
Atmosphere: 3
Food: 2
Service: 4
Deona Laughrey
3 years later and they are still the best Pizza Hut but even better than before!!
Atmosphere: 5
Food: 5
Service: 5
Kashdoll Shy
They didn’t give me no ranch with my wings bruh so annoying
Tashaye Tashaye
UPDATE : SHE IS TILL BEING RUDE TO CUSTOMERS read reviews!!! Wow!!! A clown establishment she has randoms leaving reviews. There’s nothing you can do to bring up 3.0 status because you guys are really rude here.!!! The manager, Karla, especially and I bet you this is who everyone is talking about!!! She will literally try to throw you in jail after being nasty knowing she is wrong!!!!
Formal Complaint Regarding Manager Carla – Manchester Expressway Pizza Hut, Columbus, GA
To Whom It May Concern,
I am writing to formally report a deeply disturbing and unprofessional experience I had at your Manchester Expressway Pizza Hut location in Columbus, GA, involving a manager named Carla. I believe this matter deserves immediate corporate attention due to the level of disrespect, dishonesty, and unnecessary escalation that occurred.
Earlier this evening, I called in a $44 order which included a large Super Supreme pizza, a large All-Meat pizza, and a garlic cheese bread. I confirmed the order clearly over the phone with an African-American male employee. I even asked follow-up questions about the cheesy bread, so there is no doubt that the call was completed and the order was placed.
After driving approximately 15 miles and waiting about 25 minutes, I arrived at the store expecting to pick up my food. Instead, I was told by Carla, the manager on duty, that there was no record of my order. Rather than attempting to resolve the issue respectfully, Carla repeatedly and rudely insisted that I had hung up the phone and never completed my order which is absolutely untrue.
When I continued to ask about my food and expressed frustration, Carla not only remained dismissive and disrespectful, but actually threatened to call the police and accuse me of trespassing, despite the fact that I was simply a paying customer seeking answers. Her behavior was not only unprofessional but felt intentionally demeaning and hostile. This was especially hurtful coming from another woman of color, and even more troubling given the community we live in one that includes many veterans and working families like mine.
As a prior service member and law-abiding citizen, I have never been treated this way in my 32 years. I do not have a criminal record, and I rarely even eat fast food. The one night I chose to buy dinner for my family turned into a humiliating and frustrating experience because of a manager who chose lies and aggression over basic customer service.
I demand that this issue be investigated immediately. Carla’s conduct was disgraceful, and in my opinion, she is not fit to be in a managerial role representing your brand. Her behavior was witnessed by other employees who chose not to defend her actions, which tells me they, too, knew she was wrong.
I also believe that Carla should be retrained or removed from a leadership position for her role in this unacceptable encounter. Lack of integrity is not the definition of a manager Yelling & lying and trying to have false charges on somebody is a lack of integrity as well!!!!
I will never eat here again this is home for us And to know UGLY people like this reside here and the places we eat is very disgraceful, I will tell as many others not to eat at this location in particular you may get a falsified charge if they have to come in contact with somebody who will lie on you within minutes all because of their own shortcomings!
Atmosphere: 1
Food: 1
Service: 1
Laquita Jones
Service was amazing even with them being super busy. Thanks for good customer service
Atmosphere: 4
Food: 5
Service: 5
MainB**ch4sho l
All wat run out of special the day after advertising on line
Daniel Blanco-Uribe
Really bad attitude I just called to order and gave her the complete order but told her to cancel because of her really nasty attitude 8 Aug 2025. 2:10pm
Atmosphere: 1
Food: 1
Service: 1
walter rivers
I called to order a pizza and was put on hold for an hour before hanging up. My wife was at the pizza place and told that I had to call in she said the lady was just standing there the whole time I was on the phone.
Not sure what's been going on with this piece of it might be just an employees that doesn't want to work. Always seem like attitude over the phone or in person for whatever reason. Not being acknowledged through drive-thru or coming in.
Atmosphere: 1
Food: 3
Service: 1
Trinity
I gave the food and atmosphere a 3 because I haven’t had it from this location before. But I simply called to ask how big the pizzas were they had the deal for today. And some very rude lady said “all orders have to be placed online” and hung up in my face. I recognize a deal like that could facilitate a lot of business. But customer service wise, should have let me ask my question and then she would have known if I would be impeding the speed of business. Im
Atmosphere: 3
Food: 3
Service: 1
God’s Favorite
I used my earned rewards points to get a free pizza and the pizza looked a mess. It looked as if it was someone’s first day at work.
Atmosphere: 1
Food: 1
Service: 1
April Smithwick
If you want what you order, this place isn't for it. I guess unless you pick up personally and then complain if you don't get what your order...
Atmosphere: 1
Food: 1
Service: 1
Patrick Sassine
Sadly Pizza Hut is not what it used to be, we live 40 min away from the closest pizza hut and were craving a good stuffed crust pizza. I hate to say this pizza we just ate was well below par. Little Ceasars or hungry howies beats it hands down and well they cost how they taste. I expected more Pizza hut. Especially when spending around $50
This is my 3rd bad experience with this location. I ordered a pizza on the way home from work and didn't check until I got home. The last pizza had less cheese than this one. I dont want bread only people want the cheese experience with their pizza. This was a great location.
Atmosphere: 1
Food: 1
Service: 1
The staff has very bad attitudes and no patience. Didn’t allow me to say a word after I said I wanted to change my order because my nieces unexpectedly came over. I literally called right back to make the change. When I went to the store to speak to the manager she was nonchalant and didn’t say anything about the situation. I will never go there again!
Atmosphere: 1
Food: 5
Service: 1
Pizza showed up and dough was undercooked. Im glad I tipped 20% for uncooked pizza.
Atmosphere: 3
Food: 2
Service: 4
3 years later and they are still the best Pizza Hut but even better than before!!
Atmosphere: 5
Food: 5
Service: 5
They didn’t give me no ranch with my wings bruh so annoying
UPDATE : SHE IS TILL BEING RUDE TO CUSTOMERS read reviews!!! Wow!!! A clown establishment she has randoms leaving reviews. There’s nothing you can do to bring up 3.0 status because you guys are really rude here.!!! The manager, Karla, especially and I bet you this is who everyone is talking about!!! She will literally try to throw you in jail after being nasty knowing she is wrong!!!!
Formal Complaint Regarding Manager Carla – Manchester Expressway Pizza Hut, Columbus, GA
To Whom It May Concern,
I am writing to formally report a deeply disturbing and unprofessional experience I had at your Manchester Expressway Pizza Hut location in Columbus, GA, involving a manager named Carla. I believe this matter deserves immediate corporate attention due to the level of disrespect, dishonesty, and unnecessary escalation that occurred.
Earlier this evening, I called in a $44 order which included a large Super Supreme pizza, a large All-Meat pizza, and a garlic cheese bread. I confirmed the order clearly over the phone with an African-American male employee. I even asked follow-up questions about the cheesy bread, so there is no doubt that the call was completed and the order was placed.
After driving approximately 15 miles and waiting about 25 minutes, I arrived at the store expecting to pick up my food. Instead, I was told by Carla, the manager on duty, that there was no record of my order. Rather than attempting to resolve the issue respectfully, Carla repeatedly and rudely insisted that I had hung up the phone and never completed my order which is absolutely untrue.
When I continued to ask about my food and expressed frustration, Carla not only remained dismissive and disrespectful, but actually threatened to call the police and accuse me of trespassing, despite the fact that I was simply a paying customer seeking answers. Her behavior was not only unprofessional but felt intentionally demeaning and hostile. This was especially hurtful coming from another woman of color, and even more troubling given the community we live in one that includes many veterans and working families like mine.
As a prior service member and law-abiding citizen, I have never been treated this way in my 32 years. I do not have a criminal record, and I rarely even eat fast food. The one night I chose to buy dinner for my family turned into a humiliating and frustrating experience because of a manager who chose lies and aggression over basic customer service.
I demand that this issue be investigated immediately. Carla’s conduct was disgraceful, and in my opinion, she is not fit to be in a managerial role representing your brand. Her behavior was witnessed by other employees who chose not to defend her actions, which tells me they, too, knew she was wrong.
I also believe that Carla should be retrained or removed from a leadership position for her role in this unacceptable encounter. Lack of integrity is not the definition of a manager Yelling & lying and trying to have false charges on somebody is a lack of integrity as well!!!!
I will never eat here again this is home for us And to know UGLY people like this reside here and the places we eat is very disgraceful, I will tell as many others not to eat at this location in particular you may get a falsified charge if they have to come in contact with somebody who will lie on you within minutes all because of their own shortcomings!
Atmosphere: 1
Food: 1
Service: 1
Service was amazing even with them being super busy. Thanks for good customer service
Atmosphere: 4
Food: 5
Service: 5
All wat run out of special the day after advertising on line
Really bad attitude
I just called to order and gave her the complete order but told her to cancel because of her really nasty attitude 8 Aug 2025. 2:10pm
Atmosphere: 1
Food: 1
Service: 1
I called to order a pizza and was put on hold for an hour before hanging up. My wife was at the pizza place and told that I had to call in she said the lady was just standing there the whole time I was on the phone.
Atmosphere: 1
Service: 1
Restaurantji Recommends
Not sure what's been going on with this piece of it might be just an employees that doesn't want to work. Always seem like attitude over the phone or in person for whatever reason. Not being acknowledged through drive-thru or coming in.
Atmosphere: 1
Food: 3
Service: 1
I gave the food and atmosphere a 3 because I haven’t had it from this location before. But I simply called to ask how big the pizzas were they had the deal for today. And some very rude lady said “all orders have to be placed online” and hung up in my face. I recognize a deal like that could facilitate a lot of business. But customer service wise, should have let me ask my question and then she would have known if I would be impeding the speed of business. Im
Atmosphere: 3
Food: 3
Service: 1
I used my earned rewards points to get a free pizza and the pizza looked a mess. It looked as if it was someone’s first day at work.
Atmosphere: 1
Food: 1
Service: 1
If you want what you order, this place isn't for it. I guess unless you pick up personally and then complain if you don't get what your order...
Atmosphere: 1
Food: 1
Service: 1
Sadly Pizza Hut is not what it used to be, we live 40 min away from the closest pizza hut and were craving a good stuffed crust pizza. I hate to say this pizza we just ate was well below par. Little Ceasars or hungry howies beats it hands down and well they cost how they taste. I expected more Pizza hut. Especially when spending around $50
Atmosphere: 3
Food: 2
Service: 4
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