Tropical Smoothie Cafe

Absolutely the worse customer service that ive experienced in a longgg time. A bunch of kids at the counter who apparently have no home training. Rude everytime I go there. Well this is the last time. I keep hearing the Midland is 100% better. I'll find somewhere else to spend my money....

Atmosphere: 1

Food: 5

Service: 1

Placed an online order on the website on 7/7/25, but accidentally chose this location instead of the new one. Called to cancel and was told that they don’t do refunds. Asked for a manager, manager wasn’t available. Was told they would leave my contact info for the manager, never heard back. Called again, no manager available again. Over a month later, still no refund!!!

Atmosphere: 1

Food: 1

Service: 1

I greeted the employee and she didn't return the greeting or ask what we would like. We asked for a Banna and Chocolate kids smoothie and she said they were out of Chocolate which is either a lie or a result of a bad management. The lady lacked common curiosity and didn't greet the next customer either. I went to another Tropical Smoothie immediately after this and received the same disrespectful service but they did have the smoothie. I recommend Tropical Smoothie retrain employees and force them to greet a customer instead of starring at them like they are interrupting thier cell phone play time.

Atmosphere: 1

Food: 1

Service: 1

I don’t leave reviews, but man has this place gone downhill. Always smells bad, terrible customer service, and just ok food quality control. Just go to the other location near midland.

Atmosphere: 1

Food: 2

Service: 1

Love this place

Atmosphere: 5

Food: 5

Service: 5

So good!!!!

Great smoothie

Smoothie was chunky and was not blended right . It didn’t even taste like the smoothie I ordered . My quesadilla was also made wrong . If anything go to the one in Midland that one is 10x better .

My issue with this particular Tropical Smoothie Cafe is that when using a credit card, they automatically add on a 15% tip. In my opinion, it's thievery. I don't mind giving a tip when I feel led to do so. It almost gives a feeling of arrogance. -JUST A WARNING-

My granddaughter had a kiwi quencher smoothie and really enjoyed it

VERY RUDE AT TIME'S, BUT THE GOOD THING IS YOU CAN WATCH THEM COOKING YOUR FOOD AND MAKE YOUR DRINKS.

Atmosphere: 2

Food: 3

Service: 3

My food was good and was ready at my pickup time. The store was clean as well.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chicken Chipotle Wrap

Kid-friendliness: They have kids smoothies.

Atmosphere: 5

Service: 4

Efficient service. Pretty fast. Front counter staff person still in training. Wide selection of smoothies.

Atmosphere: 4

Food: 4

Service: 4

Doordashed an order bc I was at work. It was deleveried completely WRONG!!! I ordered a tropical blueberry smoothie and the Buffalo chicken wrap and chips. I received a bowl and a smoothie with collagen. They blamed it on the doordasher bc he didn't pay ATTN to look at the order and wouldn't reorder my order nor offer me a refund, but asked me if I could drive back and bring back the food that was wrong and the manager didn't even speak to me. The employee did. Ridiculous!

Service: 1