I've got this blonde girl heavy set blonde girl the only blonde girl they have working in there has been calling me sir and I'm getting quite sick of her calling me sir and then she turns right around and calls me ma'am she is extremely rude every time I go in there that's why I give it no stars or low
Atmosphere: 1
Food: 1
Service: 1
Ann Kingsbury
3 people making subs. We were told we would have a 25 minute wait since they got a call in order for 10 subs. Couldn't 2 people make those 10 subs while the third person made subs for customers who were waiting in the restaurant ?Needless to say... I left.Customer service leaves a lot to be desired.
Brittany Carthern
Does not honor their coupons that are showing up on the app! When mistakes are made, they do not fix them! I had a 50% off after 6 PM coupon. If you order on the app I ordered on the app it did not apply to coupon. Customer service said that the store was refined the difference they refused and sent me back to customer service. I have waited nine days still have not heard back from anybody even though customer service that they sent it up spoke to the Manager at the store who said they spoke with the store owner, as well as the corporate level who denied being able to refund anything offered a 20% off coupon but had to come in store to order again and the employees are lazy told me they were out of me and changed Two of my subs completely instead of waiting on me to get there to pick up my order to ask me what I would like to do instead! So, not only without the money I spent at their establishment for the food I did order I had to go spend money elsewhere for the people who they made incorrectly!Follow Up: The general Manager Diamond hung the phone up on me in the middle of a conversation we were having because she did not like that I stated because of this incident and the unwillingness to help come to a respectful conclusion and solution for this issue that this particular establishment has lost a customer! Corporate has also decided that this is a problem for the customer and not an issue they feel is relevant for them to handle!
Atmosphere: 2
Food: 1
Service: 1
Iron Dream
Always nice
Atmosphere: 5
Food: 5
Service: 5
Jay B.
The sub was the New York steamer. It was hot and good with a bag of chips. Now it was well worth the price in my book. The crew was cool and energetic with high spirits pretty dope.
Christie Payne
Something needs to be done about the dress code of employees. Very unprofessional, wearing hats backwards or sideways on heads pants hanging below where they should be and bathrooms were absolutely nasty.
Chris Casto
Not sure that the food preparation speed and quality justify the price. From order to ready was 20 minutes with mayonnaise on the outside of my to-go bag. The bathroom had no paper towels available. Maybe they are just short staffed during the dinner rush. Plenty of options in the area good luck.
Atmosphere: 2
Food: 4
Service: 3
Linda Anderson
Worst Firehouse we have ever experienced. Everything was not clean.Tables and floors had food debris on them. Bathrooms had not been cleaned in a long time - ring around the toilet bowl. One order was correct and one was not. Note: No Heath DepartmentScore was observed during our visit.
Atmosphere: 1
Food: 2
Service: 3
Recommended dishes: Turkey Bacon Ranch
Aaron Kline
I ordered on my mobile app. When I got there they told me they had a few orders in front of me. After waiting 20 mins and watching new customers come in and get their food, I went up and asked about my order. They told me it had been sitting there and no one called out my name. Since it was my lunch break, I took the order (for me and my coworker) got back and the food (Hot Subs) were cold and the order was not right. So I called the store as soon as I could and they wouldn't replace the order. Very argumentative and said the best they could do was 15% off my next order. The woman making my order was not wearing gloves or a hairnet and the manager Lacy was rude as well. Do not worry Lacy, I won't be back and I'm sure your ok with that. This is the worst firehouse I've ever been too. I will return, but not to your poorly ran establishment.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Steak and Cheese Sub
Krupa Patel
I am not sure how the staff don’t know how to warm the brownie at this location.I have been to other locations and they did it perfectly.Also the first sandwich I got the bread was smaller size than my second sandwich.This was visible difference not sure how the staff missed this.Vegetarian options: Vegetable sandwich
Didn’t get what was ordered. Picked up at the window and drive home to discover no meat or cheese on the salad…tried calling and no answer so now the hubs sub is sitting here getting cold while he drives back to get my supper. Unacceptable on every level. Worked all day and just wanted to relax but got this instead. We won’t be back.
Service: 1
Tina P.
We ordered food in the app and picked it up at the window. Got home and discovered they gave us a salad bowl with no meat or cheese. Hubs is now having to drive back because no one would answer the phone. Meanwhile his sub is sitting here getting cold. Absolutely ridiculous! Doubt we will get anything but some meat handed out the window. Nice to work all day and then give your $$ to rude and unprofessional employees. We won't be back.
Melissa Garner
The bread was old and hard. The meat had little flavor and the lettuce was brown. I was seriously disappointed.
Atmosphere: 4
Food: 1
Service: 4
Joey Mo
I ordered a large club on a sub online and they forgot the bacon. This isn’t the first or second time this has happened at this location. No one at the pick up window mentioned that they ran out of bacon. You shouldn’t have to but check your sandwich before you leave. Lesson learned.
Atmosphere: 5
Food: 5
Service: 2
Patty Beaver
Great customer service! The whole staff was so kind and sweet to our kids and made them feel special. The food was good and they were very mindful of our allergy concerns. Special shout out to Crystal for making the kids day!
I've got this blonde girl heavy set blonde girl the only blonde girl they have working in there has been calling me sir and I'm getting quite sick of her calling me sir and then she turns right around and calls me ma'am she is extremely rude every time I go in there that's why I give it no stars or low
Atmosphere: 1
Food: 1
Service: 1
3 people making subs. We were told we would have a 25 minute wait since they got a call in order for 10 subs. Couldn't 2 people make those 10 subs while the third person made subs for customers who were waiting in the restaurant ?Needless to say... I left.Customer service leaves a lot to be desired.
Does not honor their coupons that are showing up on the app! When mistakes are made, they do not fix them! I had a 50% off after 6 PM coupon. If you order on the app I ordered on the app it did not apply to coupon. Customer service said that the store was refined the difference they refused and sent me back to customer service. I have waited nine days still have not heard back from anybody even though customer service that they sent it up spoke to the Manager at the store who said they spoke with the store owner, as well as the corporate level who denied being able to refund anything offered a 20% off coupon but had to come in store to order again and the employees are lazy told me they were out of me and changed Two of my subs completely instead of waiting on me to get there to pick up my order to ask me what I would like to do instead! So, not only without the money I spent at their establishment for the food I did order I had to go spend money elsewhere for the people who they made incorrectly!Follow Up: The general Manager Diamond hung the phone up on me in the middle of a conversation we were having because she did not like that I stated because of this incident and the unwillingness to help come to a respectful conclusion and solution for this issue that this particular establishment has lost a customer! Corporate has also decided that this is a problem for the customer and not an issue they feel is relevant for them to handle!
Atmosphere: 2
Food: 1
Service: 1
Always nice
Atmosphere: 5
Food: 5
Service: 5
The sub was the New York steamer. It was hot and good with a bag of chips. Now it was well worth the price in my book. The crew was cool and energetic with high spirits pretty dope.
Something needs to be done about the dress code of employees. Very unprofessional, wearing hats backwards or sideways on heads pants hanging below where they should be and bathrooms were absolutely nasty.
Not sure that the food preparation speed and quality justify the price. From order to ready was 20 minutes with mayonnaise on the outside of my to-go bag. The bathroom had no paper towels available. Maybe they are just short staffed during the dinner rush. Plenty of options in the area good luck.
Atmosphere: 2
Food: 4
Service: 3
Worst Firehouse we have ever experienced. Everything was not clean.Tables and floors had food debris on them. Bathrooms had not been cleaned in a long time - ring around the toilet bowl. One order was correct and one was not. Note: No Heath DepartmentScore was observed during our visit.
Atmosphere: 1
Food: 2
Service: 3
Recommended dishes: Turkey Bacon Ranch
I ordered on my mobile app. When I got there they told me they had a few orders in front of me. After waiting 20 mins and watching new customers come in and get their food, I went up and asked about my order. They told me it had been sitting there and no one called out my name. Since it was my lunch break, I took the order (for me and my coworker) got back and the food (Hot Subs) were cold and the order was not right. So I called the store as soon as I could and they wouldn't replace the order. Very argumentative and said the best they could do was 15% off my next order. The woman making my order was not wearing gloves or a hairnet and the manager Lacy was rude as well. Do not worry Lacy, I won't be back and I'm sure your ok with that. This is the worst firehouse I've ever been too. I will return, but not to your poorly ran establishment.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Steak and Cheese Sub
I am not sure how the staff don’t know how to warm the brownie at this location.I have been to other locations and they did it perfectly.Also the first sandwich I got the bread was smaller size than my second sandwich.This was visible difference not sure how the staff missed this.Vegetarian options: Vegetable sandwich
Atmosphere: 5
Food: 4
Service: 5
Restaurantji Recommends
Didn’t get what was ordered. Picked up at the window and drive home to discover no meat or cheese on the salad…tried calling and no answer so now the hubs sub is sitting here getting cold while he drives back to get my supper. Unacceptable on every level. Worked all day and just wanted to relax but got this instead. We won’t be back.
Service: 1
We ordered food in the app and picked it up at the window. Got home and discovered they gave us a salad bowl with no meat or cheese. Hubs is now having to drive back because no one would answer the phone. Meanwhile his sub is sitting here getting cold. Absolutely ridiculous! Doubt we will get anything but some meat handed out the window. Nice to work all day and then give your $$ to rude and unprofessional employees. We won't be back.
The bread was old and hard. The meat had little flavor and the lettuce was brown. I was seriously disappointed.
Atmosphere: 4
Food: 1
Service: 4
I ordered a large club on a sub online and they forgot the bacon. This isn’t the first or second time this has happened at this location. No one at the pick up window mentioned that they ran out of bacon. You shouldn’t have to but check your sandwich before you leave. Lesson learned.
Atmosphere: 5
Food: 5
Service: 2
Great customer service! The whole staff was so kind and sweet to our kids and made them feel special. The food was good and they were very mindful of our allergy concerns. Special shout out to Crystal for making the kids day!
Atmosphere: 5
Food: 5
Service: 5