Thank goodness I didn’t buy this for the looks, because it looks absolutely ridiculous!
Kayla Cowart
Ordered a cookie cake. They switched the message base and top colors. Not a huge deal. They frequently don't have cake decorators available, so don't try to do anything last minute. One of the women there is very rude, but the other is very nice and helpful. Tasted okay.
IdgtWork Work
Terrible , placed an order through the phone at the end nobody there wrote down my order or completed their task . Now I’m struggling to find a cake last minute. Thanks to them
jacqueline aluzzi
Went to place a phone order and couldn’t hear the person .Because the manager was screaming and cussing her employees. When she got on the phone she started to yell at me . Took my business elsewhere
Kaitlyn Harris
Stopped in with my family the other day. We weren’t greeted at all by the middle aged woman behind the counter. We waited for ten minutes to be helped while she complained and gossiped with the customer ahead of us (an ex employee apparently) about their manager. We ended up just leaving after she cussed multiple times in front of our young kids. Terrible customer service. Judging from my own personal experience and other reviews, this place really needs to get it together.
Adam Humphries
3x Birthdays in a Row! So sorry we can not make a Birthday cookie today!?! Horrible Business Model! My cake decorator leaves at 12! What a lame excuse for this year.... ?
Dez Partlow-Greer
The store was crowded which is a good sign. The staff could have been friendlier. The pretzel that I ordered was extremely thick and dry.
Laura Spencer
If you don’t have the shown dip for an item (pizza sauce for stuffed bites), that’s something you should tell a customer BEFORE they pay and wait 20 minutes for something they would NOT have ordered if they knew it couldn’t be served correctly.
Brittni Jared
I’ve never been to a place where I ordered something a month in advance and show up a little early and get told they don’t open until 11. Google shows this location opening at 10. Ok no big deal right! I come back at 11 only to find out they just came out of the oven. Ok so I leave and come back 20 minutes later it’s still not ready. Finally receive it 30 minutes after 11 when the order was specifically placed for 11. My advice is if you have to order from here don’t order expecting to receive it at the time you’re supposed to - give it an extra 30 minutes.
Naomi Pearson
The staff was very sweet and kind the manager was extremely sweet i ordered a cake and got there and the manager was decorating it I did not mind waiting a few min because cakes take more then just a second to make and they were working extremely hard to make sure things where done correct they are under new management and have turned the store around a full 360 from when I was in here before I definitely will be bringing my family back and can not wait to see there smiling faces agin thank you great American cookie for the awesome experience
They are very seldom ever open. Closing time is 9pm and the doors were locked and lights out at 7
Shelly Marcum
Looking at the website and says open til 10pm. Ummm yeah go there at 7pm and not only not open its dark af in the store. They never seem to be open in the evenings.
CrazyCatCrawford
I came in to get a smoothie and a great deal of and profanity and yelling was what I walked into. This store is not one to visit if you have family with you 1/10 WOULD NOT RECOMMENDED
p k michalski
Such nice people. They made a fresh pot of coffee for me, and gave me such pleasant conversation.
Dez Partlow
The store was crowded which is a good sign. The staff could have been friendlier. The pretzel that I ordered was extremely thick and dry.
Thank goodness I didn’t buy this for the looks, because it looks absolutely ridiculous!
Ordered a cookie cake. They switched the message base and top colors. Not a huge deal. They frequently don't have cake decorators available, so don't try to do anything last minute. One of the women there is very rude, but the other is very nice and helpful. Tasted okay.
Terrible , placed an order through the phone at the end nobody there wrote down my order or completed their task . Now I’m struggling to find a cake last minute. Thanks to them
Went to place a phone order and couldn’t hear the person .Because the manager was screaming and cussing her employees. When she got on the phone she started to yell at me . Took my business elsewhere
Stopped in with my family the other day. We weren’t greeted at all by the middle aged woman behind the counter. We waited for ten minutes to be helped while she complained and gossiped with the customer ahead of us (an ex employee apparently) about their manager. We ended up just leaving after she cussed multiple times in front of our young kids. Terrible customer service. Judging from my own personal experience and other reviews, this place really needs to get it together.
3x Birthdays in a Row! So sorry we can not make a Birthday cookie today!?! Horrible Business Model! My cake decorator leaves at 12! What a lame excuse for this year.... ?
The store was crowded which is a good sign. The staff could have been friendlier. The pretzel that I ordered was extremely thick and dry.
If you don’t have the shown dip for an item (pizza sauce for stuffed bites), that’s something you should tell a customer BEFORE they pay and wait 20 minutes for something they would NOT have ordered if they knew it couldn’t be served correctly.
I’ve never been to a place where I ordered something a month in advance and show up a little early and get told they don’t open until 11. Google shows this location opening at 10. Ok no big deal right! I come back at 11 only to find out they just came out of the oven. Ok so I leave and come back 20 minutes later it’s still not ready. Finally receive it 30 minutes after 11 when the order was specifically placed for 11. My advice is if you have to order from here don’t order expecting to receive it at the time you’re supposed to - give it an extra 30 minutes.
The staff was very sweet and kind the manager was extremely sweet i ordered a cake and got there and the manager was decorating it I did not mind waiting a few min because cakes take more then just a second to make and they were working extremely hard to make sure things where done correct they are under new management and have turned the store around a full 360 from when I was in here before I definitely will be bringing my family back and can not wait to see there smiling faces agin thank you great American cookie for the awesome experience
Restaurantji Recommends
They are very seldom ever open. Closing time is 9pm and the doors were locked and lights out at 7
Looking at the website and says open til 10pm. Ummm yeah go there at 7pm and not only not open its dark af in the store. They never seem to be open in the evenings.
I came in to get a smoothie and a great deal of and profanity and yelling was what I walked into. This store is not one to visit if you have family with you 1/10 WOULD NOT RECOMMENDED
Such nice people. They made a fresh pot of coffee for me, and gave me such pleasant conversation.
The store was crowded which is a good sign. The staff could have been friendlier. The pretzel that I ordered was extremely thick and dry.