Dear Marcos Pizza Management,I am writing to formally register a complaint regarding the extremely poor service and unprofessional conduct I experienced during my recent visit to your establishment.This evening, I placed an order through the Marcos Pizza app for a large pizza for pick-up. Upon receiving a notification that my order was ready, I promptly traveled to Marcos Pizza to collect it. However, upon arrival, I was informed by the cashier that my pizza had not yet been prepared, despite receiving the notification. After paying for my order, I was informed that my pizza would be ready in three minutes, only to be told five minutes later that it had not even been started.Despite my request for delivery due to the extended delay, I was met with further inconvenience and was obliged to wait even longer for my order. Regrettably, upon reaching my office, I discovered that over an hour and 20 minutes had elapsed with no sign of my pizza.Upon contacting Marcos Pizza, I was met with further disappointment as the manager, who identified himself as such, displayed extreme rudeness and a complete lack of accountability. Instead of addressing the issue and offering a solution, he shifted blame onto me, insisting that I misunderstood their representative and accusing me of neglecting to pick up my order promptly. Furthermore, he refused to acknowledge any fault on behalf of Marcos Pizza and failed to provide any semblance of customer service.This experience has left me deeply dissatisfied and frustrated. Not only was I inconvenienced by the delay and lack of communication, but the unprofessional behavior exhibited by your manager only exacerbated the situation. Additionally, the failure to provide the service I paid for within a reasonable time frame is unacceptable.I am hoping prompt resolution to this matter, including reimbursement for the undelivered pizza and an assurance that steps will be taken to address the issues with customer service and professionalism at your establishment.I trust that you will take this complaint seriously and address it accordingly.Sincerely,Gabriel Kleschick
Atmosphere: 1
Service: 1
Jeremiah Swing
Midget black dude eats food in the kitchen then puts your food in a box with his greesy nasty fingers that he literally licked moments ago. We threw our pizza out and went elsewhere. It's disgusting and disrespectful.
Staff is fast and friendly the food is amazing they definitely give you your money's worth ??
Atmosphere: 5
Food: 5
Service: 5
scottie fulbright
I have never been disappointed with the pizza here. I really like the all meat and the Supreme.
Atmosphere: 5
Food: 5
Service: 5
Brandon G.
Hardest place I've ever tried to order from. Wants your address first, then log in, then the password has expired. Then a text verification, recaptcha that is too aggressive and something else. I'm not spending all day trying to log into your website to order your nasty pizza. You ain't all that.
Food: 3
Service: 1
Christina Smith
We usually love Marco’s Pizza, until recently. Our last two orders from this location were a disaster. The crust was chewy and hardly any toppings on a specialty pizza. The salads are normally large and full, but the last two salads were extremely small and little to no toppings whatsoever, and had went up in price. Reached out to this location to maybe get an understanding of what the issue might be. Spoke to someone who claimed to be the owners son, and when I mentioned about the last couple of orders, he simply stated “Well, that’s just the way it is now, what do you want me to do about it!”. That’s a poor business plan, to offer bad service, bad food, unapologetic, and no corrective action plan, and a take it or leave it statement from management/ownership. Hopefully the owners, father or mother feels differently. Certainly in a small town. I think the ownership of the store has recently changed, and along with it, everything that Marcos is known for, atleast with this location. Facebook is filled with recent complaints from several months ago to current concerning this location. Sorry guys. Big disappointment:(. We filled out the review and attempted to contact Marcos corporate. Both unsuccessful. Funny enough, when we filled out the first survey, they gave us a coupon code for free, cheesy bread, but this location wouldn’t even accept that on our last visit.
This place is awful! They double charged my card and refused to do anything about it. Worse, they were rude and acted like they were inconvenienced when I questioned the bill.
I Love Marco's Pizza.
Atmosphere: 5
Food: 5
Service: 5
Dear Marcos Pizza Management,I am writing to formally register a complaint regarding the extremely poor service and unprofessional conduct I experienced during my recent visit to your establishment.This evening, I placed an order through the Marcos Pizza app for a large pizza for pick-up. Upon receiving a notification that my order was ready, I promptly traveled to Marcos Pizza to collect it. However, upon arrival, I was informed by the cashier that my pizza had not yet been prepared, despite receiving the notification. After paying for my order, I was informed that my pizza would be ready in three minutes, only to be told five minutes later that it had not even been started.Despite my request for delivery due to the extended delay, I was met with further inconvenience and was obliged to wait even longer for my order. Regrettably, upon reaching my office, I discovered that over an hour and 20 minutes had elapsed with no sign of my pizza.Upon contacting Marcos Pizza, I was met with further disappointment as the manager, who identified himself as such, displayed extreme rudeness and a complete lack of accountability. Instead of addressing the issue and offering a solution, he shifted blame onto me, insisting that I misunderstood their representative and accusing me of neglecting to pick up my order promptly. Furthermore, he refused to acknowledge any fault on behalf of Marcos Pizza and failed to provide any semblance of customer service.This experience has left me deeply dissatisfied and frustrated. Not only was I inconvenienced by the delay and lack of communication, but the unprofessional behavior exhibited by your manager only exacerbated the situation. Additionally, the failure to provide the service I paid for within a reasonable time frame is unacceptable.I am hoping prompt resolution to this matter, including reimbursement for the undelivered pizza and an assurance that steps will be taken to address the issues with customer service and professionalism at your establishment.I trust that you will take this complaint seriously and address it accordingly.Sincerely,Gabriel Kleschick
Atmosphere: 1
Service: 1
Midget black dude eats food in the kitchen then puts your food in a box with his greesy nasty fingers that he literally licked moments ago. We threw our pizza out and went elsewhere. It's disgusting and disrespectful.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Pepperoni Pizza
Wasn't there
Great food and a lot of it!!
Atmosphere: 5
Food: 5
Service: 5
Marco's
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Greek Salad, Build Your Own, Garden, Italiano, Greek, Pizza
I'm never disappointed. Love their pizza.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pizza
Excellent pizza. Garlic crust. Sausage, chicken, ham, red onions, green peppers, white sauce. Great tastingn crust too.
Atmosphere: 5
Food: 5
Service: 5
Great service the best pizza in
Atmosphere: 5
Food: 5
Service: 5
We got the new Hot Honey Pepperoni Pizza carry out. The staff was super friendly and helpful. The pizza was also delicious. This place is great.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pizza
Restaurantji Recommends
Staff is fast and friendly the food is amazing they definitely give you your money's worth ??
Atmosphere: 5
Food: 5
Service: 5
I have never been disappointed with the pizza here. I really like the all meat and the Supreme.
Atmosphere: 5
Food: 5
Service: 5
Hardest place I've ever tried to order from. Wants your address first, then log in, then the password has expired. Then a text verification, recaptcha that is too aggressive and something else. I'm not spending all day trying to log into your website to order your nasty pizza. You ain't all that.
Food: 3
Service: 1
We usually love Marco’s Pizza, until recently. Our last two orders from this location were a disaster. The crust was chewy and hardly any toppings on a specialty pizza. The salads are normally large and full, but the last two salads were extremely small and little to no toppings whatsoever, and had went up in price. Reached out to this location to maybe get an understanding of what the issue might be. Spoke to someone who claimed to be the owners son, and when I mentioned about the last couple of orders, he simply stated “Well, that’s just the way it is now, what do you want me to do about it!”. That’s a poor business plan, to offer bad service, bad food, unapologetic, and no corrective action plan, and a take it or leave it statement from management/ownership. Hopefully the owners, father or mother feels differently. Certainly in a small town. I think the ownership of the store has recently changed, and along with it, everything that Marcos is known for, atleast with this location. Facebook is filled with recent complaints from several months ago to current concerning this location. Sorry guys. Big disappointment:(. We filled out the review and attempted to contact Marcos corporate. Both unsuccessful. Funny enough, when we filled out the first survey, they gave us a coupon code for free, cheesy bread, but this location wouldn’t even accept that on our last visit.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Greek Salad, Pepperoni Magnifico
This place is awful! They double charged my card and refused to do anything about it. Worse, they were rude and acted like they were inconvenienced when I questioned the bill.