I placed order #945 and paid at 29.01.2026 01:07 PM using the self-service kiosk. After that, I waited around 30 minutes, but my order was never handed out.
When I asked the staff where my order was, they told me that there was no such order and started questioning me: • whether I really paid, • where I placed the order, • what exactly was in the order. For about 10 minutes, multiple employees tried to find my order, but failed. Eventually, one of the employees told me that I should pay for the order again.
I showed them the transaction in my online banking app proving that the order was paid for, but they still did not believe me. Different employees kept coming up, clearly confused about what was going on, and it felt like they were treating me as if I was trying to scam them.
On top of that, employees took my phone with greasy hands without my permission, walked around the kitchen with it, and showed it to other employees. This behavior was extremely rude, disrespectful, and unacceptable.
What makes this even worse is that my order was shown on the screen as “being prepared”, but the employees could not see it on their system. In the end, the employee created a duplicate order without charging me again, and it was prepared in about 5 minutes. However, when I checked the bag, the burger was missing. After that, the employee checked my order inside the bag with bare hands, without gloves, confirmed that the burger was missing, and instead of remaking the order, simply handed me a separate burger. It is important to note that it was my son’s birthday, and I expected to get my order quickly, not waste 35 minutes arguing and proving that I had already paid. This level of service is embarrassing for McDonald’s as a company. Complete disorganization, lack of trust toward the customer, and basic food safety concerns. I do not want to come back here again.
Atmosphere: 1
Food: 1
Service: 1
Masen Mishler
Thanks to the people that work here. That make it possible to have a McDonald's.
Atmosphere: 3
Food: 2
Service: 3
Jay Tzh
Tell me how yalls breakfast is better than your other food
Atmosphere: 1
Food: 5
Service: 3
Zax Bee
Great food
Atmosphere: 3
Food: 5
Service: 5
Tina Knepper
Basic fast food, but the counter workers went above and beyond.
Atmosphere: 5
Food: 5
Service: 5
RD 94
Please hire some adults. You wait at least 20 minutes at the drive-thru. Chicken sandwich so overcooked it was like shoe leather. How hard is it to remember to place napkins in the bag? Takes some lessons from the McDonald's in Lavonia, please.
Food: 2
Service: 1
user0100
got my order wrong. please train staff
Mely León
Check that ur order is correct and complete before walk away
Atmosphere: 4
Food: 5
Service: 3
Kasin Grindle
Foot was bad quality customer service was terrible and I seen a girl get a ice cream cone and I ordered one and “ice cream machine was broken”
Atmosphere: 2
Food: 2
Service: 1
Easton Hayes
Everything was ran out food was cold and it was disappointing
It was super busy when I came in for a few things at lunch today 9/6 but they ensured that I was assisted fully and all other customers were helped as well! The gentleman working even checked for specific toys I was looking for and was able to get them for me. I appreciate all their hard work.
Service: 5
Brenda Carver
They have hot fresh French fries .and they are very curtious..
Atmosphere: 5
Food: 5
Service: 5
QA Martin
Don't dare try to call. No one picks up. I had a problem with my order (Mobile Order) but once at home several things were missing. Tried calling for days... Long story short, my Bank reversed the charges. I've never had any problems with this branch up until a few years ago. that's why I'm giving 3 stars. This franchise has always been top tier.
Tyler Carson
First time ever leaving a negative review of any kind. I go here often, it’s truly awful. It’s the closest thing around. You’re going to wait 30 mins, the food is probably going to be wrong. I ordered a Double QP with cheese along with the fries, drink and a McChicken. I waited for 25 mins in the drive through, eventually I went inside to ensure everything was okay ( and to hopefully apply a little pressure ). They almost immediately handed me my order, which was nice. I got out to my car and the food wasn’t entirely mine, ( gave me the wrong Double Quarter P ). I went back inside and told the innocent cashier that I would love to talk to a manager. They told me they would correct it, but that it was going to take a while. Funny enough no manager. < - I gotta think this isn’t normal. If you don’t love McDonalds, find somewhere else. The juice isn’t worth the squeeze here.
Atmosphere: 1
Food: 2
Service: 1
Robert Ballard
Fast service and hot food. What more could you want?
Terrible experience at McDonald’s Cornelia.
I placed order #945 and paid at 29.01.2026 01:07 PM using the self-service kiosk. After that, I waited around 30 minutes, but my order was never handed out.
When I asked the staff where my order was, they told me that there was no such order and started questioning me:
• whether I really paid,
• where I placed the order,
• what exactly was in the order.
For about 10 minutes, multiple employees tried to find my order, but failed. Eventually, one of the employees told me that I should pay for the order again.
I showed them the transaction in my online banking app proving that the order was paid for, but they still did not believe me. Different employees kept coming up, clearly confused about what was going on, and it felt like they were treating me as if I was trying to scam them.
On top of that, employees took my phone with greasy hands without my permission, walked around the kitchen with it, and showed it to other employees. This behavior was extremely rude, disrespectful, and unacceptable.
What makes this even worse is that my order was shown on the screen as “being prepared”, but the employees could not see it on their system.
In the end, the employee created a duplicate order without charging me again, and it was prepared in about 5 minutes. However, when I checked the bag, the burger was missing.
After that, the employee checked my order inside the bag with bare hands, without gloves, confirmed that the burger was missing, and instead of remaking the order, simply handed me a separate burger.
It is important to note that it was my son’s birthday, and I expected to get my order quickly, not waste 35 minutes arguing and proving that I had already paid.
This level of service is embarrassing for McDonald’s as a company. Complete disorganization, lack of trust toward the customer, and basic food safety concerns. I do not want to come back here again.
Atmosphere: 1
Food: 1
Service: 1
Thanks to the people that work here. That make it possible to have a McDonald's.
Atmosphere: 3
Food: 2
Service: 3
Tell me how yalls breakfast is better than your other food
Atmosphere: 1
Food: 5
Service: 3
Great food
Atmosphere: 3
Food: 5
Service: 5
Basic fast food, but the counter workers went above and beyond.
Atmosphere: 5
Food: 5
Service: 5
Please hire some adults. You wait at least 20 minutes at the drive-thru. Chicken sandwich so overcooked it was like shoe leather. How hard is it to remember to place napkins in the bag? Takes some lessons from the McDonald's in Lavonia, please.
Food: 2
Service: 1
got my order wrong. please train staff
Check that ur order is correct and complete before walk away
Atmosphere: 4
Food: 5
Service: 3
Foot was bad quality customer service was terrible and I seen a girl get a ice cream cone and I ordered one and “ice cream machine was broken”
Atmosphere: 2
Food: 2
Service: 1
Everything was ran out food was cold and it was disappointing
Food: 1
Restaurantji Recommends
It was super busy when I came in for a few things at lunch today 9/6 but they ensured that I was assisted fully and all other customers were helped as well! The gentleman working even checked for specific toys I was looking for and was able to get them for me. I appreciate all their hard work.
Service: 5
They have hot fresh French fries .and they are very curtious..
Atmosphere: 5
Food: 5
Service: 5
Don't dare try to call. No one picks up. I had a problem with my order (Mobile Order) but once at home several things were missing. Tried calling for days... Long story short, my Bank reversed the charges. I've never had any problems with this branch up until a few years ago. that's why I'm giving 3 stars. This franchise has always been top tier.
First time ever leaving a negative review of any kind. I go here often, it’s truly awful. It’s the closest thing around. You’re going to wait 30 mins, the food is probably going to be wrong. I ordered a Double QP with cheese along with the fries, drink and a McChicken. I waited for 25 mins in the drive through, eventually I went inside to ensure everything was okay ( and to hopefully apply a little pressure ). They almost immediately handed me my order, which was nice. I got out to my car and the food wasn’t entirely mine, ( gave me the wrong Double Quarter P ). I went back inside and told the innocent cashier that I would love to talk to a manager. They told me they would correct it, but that it was going to take a while. Funny enough no manager. < - I gotta think this isn’t normal. If you don’t love McDonalds, find somewhere else. The juice isn’t worth the squeeze here.
Atmosphere: 1
Food: 2
Service: 1
Fast service and hot food. What more could you want?
Atmosphere: 5
Food: 5
Service: 5
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