I usually use the Chick-fil-A mobile app because it’s quicker, allowing me to grab my food and go. Occasionally, I order ice cream, and while the app doesn’t have an option for almonds, I simply ask for them when I arrive at the mobile pickup line. Sometimes, I’m charged for them, and sometimes I’m not—but either way, I have no issue paying.
However, on this particular visit, a manager named Mike M. took it upon himself to enforce a new, unnecessary rule. He instructed his employee that if I wanted almonds, I’d have to get in the regular, longer line—just for almonds. I asked to speak with him directly, and his response was nothing short of aggressive and unprofessional. He firmly stated that if I ordered almonds again in the mobile line, he would call the police on me. Call the police—for almonds.
I left feeling angry, hurt, and deeply disappointed. There’s a pattern of behavior with this particular individual, and I can’t help but wonder about his motives—especially toward women and women of color.
If anyone else has experienced issues with Mike M. at this location, I encourage you to report him to Chick-fil-A corporate. Customer service matters, and no one should be treated this way.
⸻
Atmosphere: 5
Food: 5
Service: 1
MoniquesDream boutique
Ordered the #2 spicy deluxe meal. They gave me a cold bun 2x even after I asked for a fresh one. Did not apologize or ask if I wanted anything else in return. Will not be returning back.
Atmosphere: 1
Food: 1
Service: 1
Tara Miller
Kid-friendliness: There is a play place at this location.
Driving through and stopped at this Chick-fil-A and Frances was the nicest!! She wished us safe driving and was so polite and kind. It took zero time to get our food and then we got to our car and there was a little card in our bag. 💕
Derrius Mathis
If someone gets a grilled chicken filet salad it should be a given to slice the chicken, not put the whole filet on there for them to chop. Why should I have to ask every time I get this?
Atmosphere: 4
Food: 3
Service: 1
Keeira Keeira
Christopher was my delivery driver today on March 8th 2025 and I just wan to give him his flowers . He went above and beyond to make sure I received everything in my order , quick delivery , & very polite. He’s awesome and deserves a raise . Thankyou Christopher !!
Atmosphere: 5
Food: 5
Service: 5
Christopher Rhone
As usual, best drive tru service ever. Food order was hot, fresh and correct. Chick-fil-a has profected the drive-through experience.
Long line in drive thru and no one in the mobile drive thru. It’s ridiculous to have to wait so long when you could have 2 lines going. Only one car or so in the mobile drive thru every time I come thru here.
Tyesha Woods
Have y'all tried their lime lemonade omg!!! Heaven just heaven
Atmosphere: 5
Food: 5
Service: 5
Kam P
Horrible. I should have ordered from my Gwinnett location. Catering order NOT READY even after giving them an additional 20 minutes to prepare. Stated we don't package it until you arrive?!?! Excuse me? Then why is there a pick up time chosen if you are still going to have to wait?!?! Had the audacity to tell me I WAS LATE?!?! And Intentionally I was...Which was even more reason for it to be ready .Plus it was ALREADY PAID FOR..$300. Website should indicate that a pick up time is NOT really a pick up time...And they gave us NO SAUCES FOR THE NUGGET MEALS....I expect more from Chick Fila..
Atmosphere: 1
Food: 1
Service: 1
Mike Kitcho
I love Chick-fil-A from their food to their customer service
Atmosphere: 5
Food: 5
Service: 5
Julian Quiles
Top tier Chic fi la service
Parking: Most people park in the lot across the entrance to make it easier
Kid-friendliness: The little red door to enter and an outside area to run around and play with the games and items provided
My niece works there!!!
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Chick-Fil-A Waffle Potato Fries
My Experience at Chick-fil-A Covington (Hwy 278)
I usually use the Chick-fil-A mobile app because it’s quicker, allowing me to grab my food and go. Occasionally, I order ice cream, and while the app doesn’t have an option for almonds, I simply ask for them when I arrive at the mobile pickup line. Sometimes, I’m charged for them, and sometimes I’m not—but either way, I have no issue paying.
However, on this particular visit, a manager named Mike M. took it upon himself to enforce a new, unnecessary rule. He instructed his employee that if I wanted almonds, I’d have to get in the regular, longer line—just for almonds. I asked to speak with him directly, and his response was nothing short of aggressive and unprofessional. He firmly stated that if I ordered almonds again in the mobile line, he would call the police on me. Call the police—for almonds.
I left feeling angry, hurt, and deeply disappointed. There’s a pattern of behavior with this particular individual, and I can’t help but wonder about his motives—especially toward women and women of color.
If anyone else has experienced issues with Mike M. at this location, I encourage you to report him to Chick-fil-A corporate. Customer service matters, and no one should be treated this way.
⸻
Atmosphere: 5
Food: 5
Service: 1
Ordered the #2 spicy deluxe meal. They gave me a cold bun 2x even after I asked for a fresh one. Did not apologize or ask if I wanted anything else in return. Will not be returning back.
Atmosphere: 1
Food: 1
Service: 1
Kid-friendliness: There is a play place at this location.
Atmosphere: 5
Food: 5
Service: 5
♥️ chicken sandwich
Parking: Conyers
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Chick-Fil-A Waffle Potato Fries, Chicken Sandwich Combo, Strawberry Milkshake
Driving through and stopped at this Chick-fil-A and Frances was the nicest!! She wished us safe driving and was so polite and kind. It took zero time to get our food and then we got to our car and there was a little card in our bag. 💕
If someone gets a grilled chicken filet salad it should be a given to slice the chicken, not put the whole filet on there for them to chop. Why should I have to ask every time I get this?
Atmosphere: 4
Food: 3
Service: 1
Christopher was my delivery driver today on March 8th 2025 and I just wan to give him his flowers . He went above and beyond to make sure I received everything in my order , quick delivery , & very polite. He’s awesome and deserves a raise .
Thankyou Christopher !!
Atmosphere: 5
Food: 5
Service: 5
As usual, best drive tru service ever. Food order was hot, fresh and correct. Chick-fil-a has profected the drive-through experience.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Sandwich Combo, Spicy Chicken Sandwich, Market Salad
Great service in and out.
Restaurantji Recommends
Long line in drive thru and no one in the mobile drive thru. It’s ridiculous to have to wait so long when you could have 2 lines going. Only one car or so in the mobile drive thru every time I come thru here.
Have y'all tried their lime lemonade omg!!! Heaven just heaven
Atmosphere: 5
Food: 5
Service: 5
Horrible. I should have ordered from my Gwinnett location. Catering order NOT READY even after giving them an additional 20 minutes to prepare. Stated we don't package it until you arrive?!?! Excuse me? Then why is there a pick up time chosen if you are still going to have to wait?!?! Had the audacity to tell me I WAS LATE?!?! And Intentionally I was...Which was even more reason for it to be ready
.Plus it was ALREADY PAID FOR..$300. Website should indicate that a pick up time is NOT really a pick up time...And they gave us NO SAUCES FOR THE NUGGET MEALS....I expect more from Chick Fila..
Atmosphere: 1
Food: 1
Service: 1
I love Chick-fil-A from their food to their customer service
Atmosphere: 5
Food: 5
Service: 5
Top tier Chic fi la service
Parking: Most people park in the lot across the entrance to make it easier
Kid-friendliness: The little red door to enter and an outside area to run around and play with the games and items provided
Atmosphere: 5
Food: 5
Service: 5
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