I’m really disappointed with Chick-fil-A’s delivery service. I placed my order at 7:11pm it was suppose to be delivered between 7:37 - 7:57. My time have be going up since then. When something goes wrong with an order, there’s no way to reach anyone. Instead of canceling the order on their end like they’re supposed to, they keep your money and the only way to get it back is to physically go up to the store. It’s frustrating and completely inconvenient, especially when the issue started with their lack of communication. This needs to be fixed. It should be a button on the app that let's you cancel the order.
Service: 1
Tami Cox
Very polite people. Very efficient. Fast
Atmosphere: 5
Food: 5
Service: 5
Frasier Deerman
Very good food! Come see Emeric at the drive thru! My man will make sure you will get the good stuff!!!
Atmosphere: 5
Food: 5
Service: 5
Ebeezy “Beezy” Reed
Nice spot and always good customer service
Atmosphere: 5
Food: 5
Service: 5
Chad Leatherwood
Great food and service
Atmosphere: 5
Food: 5
Service: 5
LaToya Foster
So this review is not about Chick-fil-A’s food but more so about the service/staff at the window. First I want to say the young man (blonde hair didn’t get his name) who took our order in drive thru was excellent he embodies Chick-fil-A s culture when it comes to customer service and friendliness. I came in the drive through around 6:20pm on Black Friday and mind you it’s 41° 🥶. We ordered food and my mother ordered a coffee. The young man in the drive thru set the expectation and said they might not have any made but if they have to make some it will be a few extra minutes I accepted that explanation. There are approx 4-5 cars ahead of me when I get to pick up my order the first thing the girl says is, “um did you want something else because we don’t have any coffee” I said the young man already informed me you would have to make some. In my mind I’m thinking. You saw the order on the screen and that it had been paid for so why didn’t they start the coffee then (too much like right I guess) so she goes to consult the inside staff asking if they were going to make the coffee or not. The female looked but finally said they’ll make some but it will be 5-10 minutes and asked me to park. Mind you they handed me all of my other food. After over 10minutes we had to walk in and ask for the coffee it was ready went back to my car they brought it out! Lately Chick-fil-A hasn’t impressed me like they used to.
Atmosphere: 1
Food: 1
Service: 1
Stephanie Howard
They have good service at times and excellent food, but the biscuits needs to be brown a little more. They are raw on top sometimes.
Atmosphere: 4
Food: 4
Service: 4
Shanila
I had an upsetting experience at the Chick-fil-A on Brown Bridge Rd in Covington, GA with manager Yurelis Torres. She unplugged my phone from my car and took it inside to assist with a medium fruit cup reward issue without asking. While I initially let it go, assuming she was trying to help, she kept it for an extensive amount of time, allowing other coworkers to handle it, and it eventually locked. This occurred while the drive-thru line was already backed up, and I was late for work. When she returned and I expressed discomfort, she responded dismissively, refused to help me redeem the reward, and did not offer even a small fruit cup as a courtesy. I have contacted Chick-fil-A corporate about this incident, as I believe this behavior is unprofessional and deserves attention. Based on this experience, I do not recommend this location.
Atmosphere: 1
Food: 1
Service: 1
Gabe Killman
The food is Chick-fil-A food. You know what to expect. What you can expect to *actually get* is a different story. Last two visits were an incorrect order, and an order that was missing half of what I ordered. The staff was nice, as expected. The restaurant was clean, as expected. Receiving half of my breakfast was unexpected, however. Lesson learned. Treat this location like any other fast food joint, instead of a CfA, and you might be less disappointed. Go in expecting McDonald’s or Burger King levels of customer service, and you will be okay. Go in expecting CfA service, and you’ll be let down. 🫤 Having no way to actually speak to a person before 9 is a poor way to attempt customer satisfaction.
I usually never have an issue with Chick-fil-A, but, ever since moving to Covington area, every time I come to this location my order is always wrong. It doesn’t make a difference whether it’s drive thru, pick up, or dine in either. I either I am already home and it isn’t worth making the drive back, I’m stuck going back inside to avoid blocking the drive thru then waiting after 4 door dash orders are being picked up before I’m helped, or dining in and the order not coming out fresh.
Atmosphere: 1
Food: 2
Service: 1
Levelle Epps
Best place to eat. Best service ever. Nice and happy people servicing you is the best feeling
Food: 5
Melody Thomas
So I walked into chick fil to pick up a take out I placed through my mobile app, I never got a hello, did you place an order, have you been helped or anything. After 10 minutes of waiting the Hispanic lady called my name and still never said hi, how are you, do you need anything? She walked up handed me my order and turned around. No one in this location said hi nor good bye to me. I normally come here at least once a week but NEVER again. I won’t spend money we’re I’m not respected.
Atmosphere: 1
Food: 3
Service: 1
Lakeisha Manigault
I love the food and people at this location. The drive through service is ALWAYS slow. Morning, noon, night doesn’t matter. During peak times, they always seem unprepared.
Their drive thru is set up, it seems for success, and they are still backed up and we’re waiting a minimum of 5 minutes to receive orders. Not sure why but know you will be waiting if you visit this location.
I’m really disappointed with Chick-fil-A’s delivery service. I placed my order at 7:11pm it was suppose to be delivered between 7:37 - 7:57. My time have be going up since then. When something goes wrong with an order, there’s no way to reach anyone. Instead of canceling the order on their end like they’re supposed to, they keep your money and the only way to get it back is to physically go up to the store. It’s frustrating and completely inconvenient, especially when the issue started with their lack of communication. This needs to be fixed. It should be a button on the app that let's you cancel the order.
Service: 1
Very polite people. Very efficient. Fast
Atmosphere: 5
Food: 5
Service: 5
Very good food! Come see Emeric at the drive thru! My man will make sure you will get the good stuff!!!
Atmosphere: 5
Food: 5
Service: 5
Nice spot and always good customer service
Atmosphere: 5
Food: 5
Service: 5
Great food and service
Atmosphere: 5
Food: 5
Service: 5
So this review is not about Chick-fil-A’s food but more so about the service/staff at the window.
First I want to say the young man (blonde hair didn’t get his name) who took our order in drive thru was excellent he embodies Chick-fil-A s culture when it comes to customer service and friendliness. I came in the drive through around 6:20pm on Black Friday and mind you it’s 41° 🥶. We ordered food and my mother ordered a coffee. The young man in the drive thru set the expectation and said they might not have any made but if they have to make some it will be a few extra minutes I accepted that explanation. There are approx 4-5 cars ahead of me when I get to pick up my order the first thing the girl says is, “um did you want something else because we don’t have any coffee” I said the young man already informed me you would have to make some. In my mind I’m thinking. You saw the order on the screen and that it had been paid for so why didn’t they start the coffee then (too much like right I guess) so she goes to consult the inside staff asking if they were going to make the coffee or not. The female looked but finally said they’ll make some but it will be 5-10 minutes and asked me to park. Mind you they handed me all of my other food. After over 10minutes we had to walk in and ask for the coffee it was ready went back to my car they brought it out!
Lately Chick-fil-A hasn’t impressed me like they used to.
Atmosphere: 1
Food: 1
Service: 1
They have good service at times and excellent food, but the biscuits needs to be brown a little more. They are raw on top sometimes.
Atmosphere: 4
Food: 4
Service: 4
I had an upsetting experience at the Chick-fil-A on Brown Bridge Rd in Covington, GA with manager Yurelis Torres. She unplugged my phone from my car and took it inside to assist with a medium fruit cup reward issue without asking. While I initially let it go, assuming she was trying to help, she kept it for an extensive amount of time, allowing other coworkers to handle it, and it eventually locked. This occurred while the drive-thru line was already backed up, and I was late for work. When she returned and I expressed discomfort, she responded dismissively, refused to help me redeem the reward, and did not offer even a small fruit cup as a courtesy. I have contacted Chick-fil-A corporate about this incident, as I believe this behavior is unprofessional and deserves attention. Based on this experience, I do not recommend this location.
Atmosphere: 1
Food: 1
Service: 1
The food is Chick-fil-A food. You know what to expect. What you can expect to *actually get* is a different story. Last two visits were an incorrect order, and an order that was missing half of what I ordered. The staff was nice, as expected. The restaurant was clean, as expected. Receiving half of my breakfast was unexpected, however. Lesson learned. Treat this location like any other fast food joint, instead of a CfA, and you might be less disappointed. Go in expecting McDonald’s or Burger King levels of customer service, and you will be okay. Go in expecting CfA service, and you’ll be let down. 🫤 Having no way to actually speak to a person before 9 is a poor way to attempt customer satisfaction.
Atmosphere: 5
Food: 5
Service: 3
Order not complete, coffee was wrong
Restaurantji Recommends
Best Chick-fil-A ever
Atmosphere: 5
Food: 5
Service: 5
I usually never have an issue with Chick-fil-A, but, ever since moving to Covington area, every time I come to this location my order is always wrong. It doesn’t make a difference whether it’s drive thru, pick up, or dine in either. I either I am already home and it isn’t worth making the drive back, I’m stuck going back inside to avoid blocking the drive thru then waiting after 4 door dash orders are being picked up before I’m helped, or dining in and the order not coming out fresh.
Atmosphere: 1
Food: 2
Service: 1
Best place to eat. Best service ever. Nice and happy people servicing you is the best feeling
Food: 5
So I walked into chick fil to pick up a take out I placed through my mobile app, I never got a hello, did you place an order, have you been helped or anything. After 10 minutes of waiting the Hispanic lady called my name and still never said hi, how are you, do you need anything? She walked up handed me my order and turned around. No one in this location said hi nor good bye to me. I normally come here at least once a week but NEVER again. I won’t spend money we’re I’m not respected.
Atmosphere: 1
Food: 3
Service: 1
I love the food and people at this location. The drive through service is ALWAYS slow. Morning, noon, night doesn’t matter. During peak times, they always seem unprepared.
Their drive thru is set up, it seems for success, and they are still backed up and we’re waiting a minimum of 5 minutes to receive orders. Not sure why but know you will be waiting if you visit this location.
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: Chicken Tenders, Chicken Nuggets, Macaroni \u0026 Cheese, Chick-Fil-A Waffle Potato Fries, Chick-Fil-A Cool Wrap Meal, Spicy Southwest Salad
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