Firehouse Subs Exchange Shops

Isaac a was super kind professional helpful and very fast. You're the best attitude and very personable and professional behavior. I was so happy to make Firehouse another positive addition to my already great day today! So glad to have been served by MISTER ISSAC A. HES THE REASON FOR THE FIVE STAR REVIEW. MADE THE FOOD TASTE BETTER AND THE WAIT LESS LONGER....

Atmosphere: 4

Food: 5

Service: 5

Ordered on the app. The app was very easy to order and the food was ready for pick up when they said it would be. Staff was very helpful.

Atmosphere: 5

Food: 5

Service: 5

Absolutely Wonderful 👍

Atmosphere: 5

Food: 5

Service: 4

Recommended dishes: Build Your Own Subs Extra Toasted, Italian

Best Firehouse staff I’ve seen in 20 years.

Atmosphere: 5

Food: 5

Service: 5

This place needs to be checked out! My son ordered a medium sandwich and got a small one... he went to let the girl know and her reply was we can't help the size of the buns. Really?!? She was awfully rude! I believe her name is Sara, not sure but we've had problems with her before being rude like she owns the place! There was flies flying all over the food... needless to say I didn't eat mine. If it's going to be this expensive, it should be a better atmosphere with nice employees! Also, the women's bathroom was out of order so you have to go into the men's bathroom which was very nasty! If the owner doesn't check on his employees he's going to end up in a mess. I will be calling someone tomorrow to report this.

Sandwich was amazing wish they had the ghost pepper pickles still . we dined in and enjoyed our meal

Atmosphere: 5

Food: 5

Service: 5

Subs are delicious! Just stay away from the soda fountain. It needs to be cleaned. Black foreign particles kept coming out of the ice machine.

Atmosphere: 4

Food: 4

Service: 4

The subs are so delicious. I love that they are still warm.

Atmosphere: 5

Food: 5

Service: 5

I would like to see this location offer more beverages online than soda or Dasani water! Lemonade and tea should be an option for those who don’t drink soda or garbage water. I even tried to make a request to swap the drink, and was told no. It’s not that hard.

Atmosphere: 5

Food: 5

Service: 4

Great sandwiches - very good corporate culture

Atmosphere: 5

Food: 5

Service: 5

I love that you can walk in, grab your order and 98% of the time it is correct. Even get an occasional extra pickle. :)

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: New York Steamer, Corned Beef Brisket, Build Your Own Subs Extra Toasted, Tuna Salad, Firehouse Captains Club

Shoutout to Jamie (manager on duty) for fixing my two salads from yesterday! I appreciate great customer service and professionalism. She definitely deserves a reward! Thank you! 😊

Had the new spicy dill hooking ladder. It definitely brings the heat.

Atmosphere: 5

Food: 5

Service: 5

Firehouse Hero was a great sandwich and staff were very friendly.

Vegetarian options: No

Dietary restrictions: No

Kid-friendliness: Yes

Wheelchair accessibility: yes

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Firehouse Hero

Came to this establishment 2/20/2025, placed an online order, which I was able to arrive a bit earlier to pick up the order in case if it was before that 2:00pm pick up time. I did however notice that, while there there were several online orders as well as dine-in orders being assessed. Which there called my name, once my order was called it was an interaction of: “This isn’t a Uber eats, or DoorDash order.” From a older Caucasian woman. Then proceeds to state: “Let me see your confirmation number” which I provided my online receipt, and proceeded to state in here to pick up my online order that I paid for. Long story short I was racially profiled to be placed in a stereotypical group where I “looked as if I was stealing my order” unfortunately. It’s a shame I even have to write this comment but ma’am you know who you are. If you’re always this way you should be demoted, and let go.

Atmosphere: 2

Food: 4

Service: 1