Was starving when leaving a Christmas gathering and wanted something good but cheap. Usually Little Caesars is one of those places that is good enough for the price but nothing to celebrate over. I normally just order a regular pepperoni pizza and call it a day but I took the plunge and ordered a pepperoni pizza with extra sauce. After I ordered through the mobile app I headed over to the establishment thinking I was going to wait in my car for a while until my order was ready. Before I even got there I got the notification that my pizza was already in the portal ready for pick up. This is where I was weary that my order wasn't right. Usually things don't work out if I'm not having to wait, at least for me. I picked up my order and to my surprise everything looked perfect. I went home and ate some of the best Little Caesars pizza I had, had in a long while. Everything was hot and delicious and well worth the price I paid. Staff really hit the mark with this one.
Atmosphere: 4
Food: 5
Service: 5
V. Montgomery
I stopped by Little Caesars in Covington recently, and my visit was a mix of good and not-so-good experiences. As soon as I walked in, I was greeted immediately by Gabby (I asked her name), who was genuinely friendly and welcoming. Her positive attitude set a nice tone and made me feel appreciated as a customer.
Unfortunately, the rest of the interaction didn’t match her energy. Another employee spoke to me, but her greeting felt delayed and uninterested almost as if I was interrupting her day. I’m not very familiar with the menu, so it took me a few seconds to decide what I wanted, and her expression made me feel like I was an inconvenience. Her demeanor came across as impatient and unpleasant.
I also noticed the male pizza maker in the kitchen (wearing glasses) seemed stressed and frustrated. Overall, it gave the impression that several of the employees could use a break or some encouragement to reset their attitudes.
Gabby, however, was a bright spot in my experience. She represented great customer service, and I hope the rest of the team can follow her example.
Atmosphere: 3
Food: 5
Service: 3
Tyjuan Keith
Please don’t order here. This from after putting the pizza in the fridge. I tried to deal with it but man some people like waisting people hard earn money.
Atmosphere: 1
Food: 1
Service: 1
Rhonda Colbert
Pizza was mediocre. I usually enjoy, but this time, not so much. Not that tasty. Wings ok, but could be baked a little longer.
Atmosphere: 3
Food: 2
Service: 4
Ay
I usually enjoy Little Caesars, but this time was disappointing. When I opened the box, most of the cheese and toppings were completely stuck to the top of the lid. It looked like the pizza was boxed too quickly while still extremely hot, which ruined the whole presentation and made it hard to eat.
Atmosphere: 1
Food: 1
Service: 1
Diniece Fountain
I would have loved to give them more stars but unfortunately me and my family were denied service by their kid workers due to the oven being full and wait period. Seeing kids 14-16 working is cool and all but it’s wise to have adult supervisor on site too. Being denied service because you’re too busy is crazy work (in their voices) regardless of the 3.7 review which is not bad in the food industry I doubt I would visit this place again due to bad customer service.
Jan Rod
Fast service but pizza feels like it's been made yesterday and sitting in the heat lamp for hours
Shontay Shonnie Shields
The employee KAT was EXTREMELY DISRESPECTFUL! I’m definitely calling corporate, the customer service here is terrible
Atmosphere: 1
Food: 1
Service: 1
Kaylyn Gravette
Maggots on my pizza. Make sure to check your food before eating it. 🤢
Atmosphere: 1
Food: 1
Service: 1
Jack Graber
The customer service was terrible. Management needs to give a class on hospitality. If you continue to treat your customers poorly you lose business. The front desk personel was so rude acted like a child. I will not go back to this location nor give little Ceasars any more business for old reheated pizza.
I will not be returning to Little Caesars ever again! The quality is very very poor and dry! The price has gone up but the amount of toppings have gone down 👎🏾👎🏾👎🏾! Sad!
Atmosphere: 1
Food: 1
Service: 3
Kylie Martinez
Terrible front counter desk employee rolls her eyes directly in your face has all the pizzas crowded on the cooks counter instead of putting them in warmers this location has definitely went down hill. Ordered ahead of time and still waited 30 minutes in store.
Tera Smiley
This pizza gives heartburn, it was not fresh, and hott. Need improvement really
Atmosphere: 1
Food: 1
Service: 1
Tonisha
So I just came into your Covington store I had a replacement order unfortunately though my name was not in the book but Nick and customer rep Kristina were amazing after looking for my name and not finding it.. Nick still went on and honored my pizza which really meant a lot to me because I live really far out and I didn't want to have to make a second trip to this area just to retrieve my pizza outside of that though they were incredibly busy but the atmosphere was great and the store was super clean.. and still had time to show exceptional customer service and for that I am truly grateful and will definitely be returning to this store. Thank you so much a very happy customer also I believe Nick was the supervisor on duty and he was super swamped but still incredibly helpful..
Atmosphere: 5
Food: 5
Service: 5
Abbie Satterfield
Customer service is excellent. I go here on Tuesdays in the early afternoon. Same faces weekly (young lady and male) and that is very pleasant. Always fresh pizza.
Was starving when leaving a Christmas gathering and wanted something good but cheap. Usually Little Caesars is one of those places that is good enough for the price but nothing to celebrate over. I normally just order a regular pepperoni pizza and call it a day but I took the plunge and ordered a pepperoni pizza with extra sauce. After I ordered through the mobile app I headed over to the establishment thinking I was going to wait in my car for a while until my order was ready. Before I even got there I got the notification that my pizza was already in the portal ready for pick up. This is where I was weary that my order wasn't right. Usually things don't work out if I'm not having to wait, at least for me. I picked up my order and to my surprise everything looked perfect. I went home and ate some of the best Little Caesars pizza I had, had in a long while. Everything was hot and delicious and well worth the price I paid. Staff really hit the mark with this one.
Atmosphere: 4
Food: 5
Service: 5
I stopped by Little Caesars in Covington recently, and my visit was a mix of good and not-so-good experiences. As soon as I walked in, I was greeted immediately by Gabby (I asked her name), who was genuinely friendly and welcoming. Her positive attitude set a nice tone and made me feel appreciated as a customer.
Unfortunately, the rest of the interaction didn’t match her energy. Another employee spoke to me, but her greeting felt delayed and uninterested almost as if I was interrupting her day. I’m not very familiar with the menu, so it took me a few seconds to decide what I wanted, and her expression made me feel like I was an inconvenience. Her demeanor came across as impatient and unpleasant.
I also noticed the male pizza maker in the kitchen (wearing glasses) seemed stressed and frustrated. Overall, it gave the impression that several of the employees could use a break or some encouragement to reset their attitudes.
Gabby, however, was a bright spot in my experience. She represented great customer service, and I hope the rest of the team can follow her example.
Atmosphere: 3
Food: 5
Service: 3
Please don’t order here. This from after putting the pizza in the fridge. I tried to deal with it but man some people like waisting people hard earn money.
Atmosphere: 1
Food: 1
Service: 1
Pizza was mediocre. I usually enjoy, but this time, not so much.
Not that tasty. Wings ok, but could be baked a little longer.
Atmosphere: 3
Food: 2
Service: 4
I usually enjoy Little Caesars, but this time was disappointing. When I opened the box, most of the cheese and toppings were completely stuck to the top of the lid. It looked like the pizza was boxed too quickly while still extremely hot, which ruined the whole presentation and made it hard to eat.
Atmosphere: 1
Food: 1
Service: 1
I would have loved to give them more stars but unfortunately me and my family were denied service by their kid workers due to the oven being full and wait period. Seeing kids 14-16 working is cool and all but it’s wise to have adult supervisor on site too. Being denied service because you’re too busy is crazy work (in their voices) regardless of the 3.7 review which is not bad in the food industry I doubt I would visit this place again due to bad customer service.
Fast service but pizza feels like it's been made yesterday and sitting in the heat lamp for hours
The employee KAT was EXTREMELY DISRESPECTFUL! I’m definitely calling corporate, the customer service here is terrible
Atmosphere: 1
Food: 1
Service: 1
Maggots on my pizza. Make sure to check your food before eating it. 🤢
Atmosphere: 1
Food: 1
Service: 1
The customer service was terrible. Management needs to give a class on hospitality. If you continue to treat your customers poorly you lose business. The front desk personel was so rude acted like a child. I will not go back to this location nor give little Ceasars any more business for old reheated pizza.
Atmosphere: 1
Food: 2
Service: 1
Restaurantji Recommends
I will not be returning to Little Caesars ever again! The quality is very very poor and dry! The price has gone up but the amount of toppings have gone down 👎🏾👎🏾👎🏾! Sad!
Atmosphere: 1
Food: 1
Service: 3
Terrible front counter desk employee rolls her eyes directly in your face has all the pizzas crowded on the cooks counter instead of putting them in warmers this location has definitely went down hill. Ordered ahead of time and still waited 30 minutes in store.
This pizza gives heartburn, it was not fresh, and hott. Need improvement really
Atmosphere: 1
Food: 1
Service: 1
So I just came into your Covington store I had a replacement order unfortunately though my name was not in the book but Nick and customer rep Kristina were amazing after looking for my name and not finding it.. Nick still went on and honored my pizza which really meant a lot to me because I live really far out and I didn't want to have to make a second trip to this area just to retrieve my pizza outside of that though they were incredibly busy but the atmosphere was great and the store was super clean.. and still had time to show exceptional customer service and for that I am truly grateful and will definitely be returning to this store. Thank you so much a very happy customer also I believe Nick was the supervisor on duty and he was super swamped but still incredibly helpful..
Atmosphere: 5
Food: 5
Service: 5
Customer service is excellent. I go here on Tuesdays in the early afternoon. Same faces weekly (young lady and male) and that is very pleasant. Always fresh pizza.
Atmosphere: 3
Food: 5
Service: 5
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