Ordered a pizza it's 20+ minutes late I call to make sure they didn't get the wrong address young lady tells me it was someone before me then why give me ATOA? They only care about their check . Middle finger to the paying customers
Atmosphere: 1
Service: 1
TT's Kool Ice
The current manager is rude for no reason at all. He refused to help me place an order for a specialty pizza and kept putting me on hold to avoid placing my order when I called back. Meanwhile I called the next location & they helped me and then placed my order in less than 5 minutes. Do better we as customers, don't owe you anything so why take the job if you can't provide the adequate customer service to your customers.
A P
When I first visited this Marco’s location some years ago— at Brown Bridge in Covington, it was good pizza. Now, the food quality and service has fallen off a cliff. There’s always something wrong or missing from my order and the new manager does not care to fix the problem. The staff’s overall attitude is poor and combative. There are a few staff members who seem really nice but they are overshadowed by the bad apples in the bunch. I will no longer patronize this restaurant and I will not recommend it to anyone in my community.
Update (1/2026): The owner responded to this review on Google Maps but did not respond to my customer review survey, so these responses are for optics to try and do damage control on the internet. No resolution attempt has been made, in good faith; to address the customer experience issues. My original review still stands.
Atmosphere: 1
Food: 1
Service: 1
Robert Thompson
As usual, the website takes orders but won't submit them, and nobody will answer the phone to take an order. This makes at least a dozen times this same thing has happened. The company is a total joke, even at the corporate CS level.
Thankfully, there is no shortage of other pizza joints who are quite happy to take my money.....
Atmosphere: 2
Food: 5
Service: 1
William Meany
A great crew best service
Atmosphere: 5
Food: 5
Service: 5
Mama Mimi
One Star - and that’s being generous
I sent my daughter to pick up pizza and wings from the Marco’s Pizza on Brown Bridge Road, and what we got was an absolute joke.
I ordered both pizzas WELL DONE - neither one was even close. I ordered ORIGINAL crust - both pizzas came with thin crust. I ordered the wings WELL DONE - they were soft and undercooked, not crispy at all.
And let’s talk about these wings… they are TINY. Some of the drumsticks didn’t even have meat all the way around the bone. It’s honestly ridiculous to charge what they charge for wings like that.
This place is overpriced, careless, and disappointing. Orders are wrong, food quality is poor, and clearly no one is paying attention. This is hands down the worst place to get pizza and wings, and I absolutely do NOT recommend anyone going here.
Save your money and your time - go literally anywhere else.
Atmosphere: 1
Food: 1
Service: 1
Troy Sanford
Ordered Large pizza online. Came 15 minutes later. Wasn't ready. Was told to come back in 5 mins. Can back in 10 minutes. Was told it was just being put in. Came back in 15 mins. Was told they forgot to put pizza in. Finally got pizza and it was made a medium instead of large. I just took it and left. This place is really good. Maybe it was an off night. 🤷🏾♂️
Atmosphere: 4
Food: 3
Service: 2
Keillen Smith
Terrible management. The manager should be fired.I arrived a couple minutes before close and they refused to open the door and give me my food that I already paid for because they locked the door already.
Lola West
Just don’t do it I understand being overwhelmed,however the nonchalant attitude. No accountability is disgraceful. We’re spending our money there should be no disrespect, and they staff should be able to assist when a problem occurs. Never again 🎯
Victoria H is the best in the business she rocks Marcos is in top of the pizza pyramid
Atmosphere: 5
Food: 5
Service: 5
James Scott
Always late, cold food terrible service
Atmosphere: 1
Food: 1
Service: 1
Barbara Strother
I am so disappointed with Marco’s Pizza on Brown Bridge Road, Covington, GA. I ordered a XL Deluxe pizza. I ordered this pizza in the past and I was always happy with how the pizza was prepared. Unfortunately, when I ordered the same pizza today, 11/2/2025, from the location above, the pizza had very little toppings, and the cheese and sauce was pretty much nonexistent. I was shocked because the pizza’s I ordered in the past from Marco’s were always wonderful and had plentiful toppings, including cheese and sauce. I did not mind paying the price for the pizza and giving a tip. I was baffled and I decided to call the restaurant and let them know how dissatisfied I was with the pizza. I spoke to the manager of the restaurant and told him my pizza had very little toppings, hardly any cheese, vegetables, sauce, and meat. Instead of trying to satisfy his loyal customer, the Manager told me that in the past the cooks were over topping the pizza and the pizza I received was prepared per there corporate training, which means less toppings on your pizza but the price of the pizza is the same price as the so called “over topping pizza”. What kind of craziness is that!!!!! I will not be ordering from that Marco’s again. I just wanted to let everybody know about this nonsense and if you agree with me let’s boycott Marco’s on Brown Bridge Road in Covington, GA. If you agree with me let’s talk and set up a meeting.
Service: 1
Kimberly Briney
Victoria super awesome. This is the cleanest Marcos that I’ve ever been to the food was spectacular. Customer service was through the roof. I highly recommend the Marcos off of Brown Bridge to everyone. Vanessa is awesome as well I had a very large order and she took the time to make sure I had everything that I needed
My pizza was delicious. It was hot and fresh.
Atmosphere: 5
Food: 5
Service: 5
Ordered a pizza it's 20+ minutes late I call to make sure they didn't get the wrong address young lady tells me it was someone before me then why give me ATOA? They only care about their check . Middle finger to the paying customers
Atmosphere: 1
Service: 1
The current manager is rude for no reason at all. He refused to help me place an order for a specialty pizza and kept putting me on hold to avoid placing my order when I called back. Meanwhile I called the next location & they helped me and then placed my order in less than 5 minutes. Do better we as customers, don't owe you anything so why take the job if you can't provide the adequate customer service to your customers.
When I first visited this Marco’s location some years ago— at Brown Bridge in Covington, it was good pizza. Now, the food quality and service has fallen off a cliff. There’s always something wrong or missing from my order and the new manager does not care to fix the problem. The staff’s overall attitude is poor and combative. There are a few staff members who seem really nice but they are overshadowed by the bad apples in the bunch. I will no longer patronize this restaurant and I will not recommend it to anyone in my community.
Update (1/2026): The owner responded to this review on Google Maps but did not respond to my customer review survey, so these responses are for optics to try and do damage control on the internet. No resolution attempt has been made, in good faith; to address the customer experience issues. My original review still stands.
Atmosphere: 1
Food: 1
Service: 1
As usual, the website takes orders but won't submit them, and nobody will answer the phone to take an order. This makes at least a dozen times this same thing has happened. The company is a total joke, even at the corporate CS level.
Thankfully, there is no shortage of other pizza joints who are quite happy to take my money.....
Atmosphere: 2
Food: 5
Service: 1
A great crew best service
Atmosphere: 5
Food: 5
Service: 5
One Star - and that’s being generous
I sent my daughter to pick up pizza and wings from the Marco’s Pizza on Brown Bridge Road, and what we got was an absolute joke.
I ordered both pizzas WELL DONE - neither one was even close.
I ordered ORIGINAL crust - both pizzas came with thin crust.
I ordered the wings WELL DONE - they were soft and undercooked, not crispy at all.
And let’s talk about these wings… they are TINY. Some of the drumsticks didn’t even have meat all the way around the bone. It’s honestly ridiculous to charge what they charge for wings like that.
This place is overpriced, careless, and disappointing. Orders are wrong, food quality is poor, and clearly no one is paying attention. This is hands down the worst place to get pizza and wings, and I absolutely do NOT recommend anyone going here.
Save your money and your time - go literally anywhere else.
Atmosphere: 1
Food: 1
Service: 1
Ordered Large pizza online. Came 15 minutes later. Wasn't ready. Was told to come back in 5 mins. Can back in 10 minutes. Was told it was just being put in. Came back in 15 mins. Was told they forgot to put pizza in. Finally got pizza and it was made a medium instead of large. I just took it and left. This place is really good. Maybe it was an off night. 🤷🏾♂️
Atmosphere: 4
Food: 3
Service: 2
Terrible management. The manager should be fired.I arrived a couple minutes before close and they refused to open the door and give me my food that I already paid for because they locked the door already.
Just don’t do it I understand being overwhelmed,however the nonchalant attitude. No accountability is disgraceful. We’re spending our money there should be no disrespect, and they staff should be able to assist when a problem occurs. Never again 🎯
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Didn't feel like good place.
Atmosphere: 2
Food: 2
Service: 1
Victoria H is the best in the business she rocks Marcos is in top of the pizza pyramid
Atmosphere: 5
Food: 5
Service: 5
Always late, cold food terrible service
Atmosphere: 1
Food: 1
Service: 1
I am so disappointed with Marco’s Pizza on Brown Bridge Road, Covington, GA. I ordered a XL Deluxe pizza. I ordered this pizza in the past and I was always happy with how the pizza was prepared.
Unfortunately, when I ordered the same pizza today, 11/2/2025, from the location above, the pizza had very little toppings, and the cheese and sauce was pretty much nonexistent. I was shocked because the pizza’s I ordered in the past from Marco’s were always wonderful and had plentiful toppings, including cheese and sauce. I did not mind paying the price for the pizza and giving a tip. I was baffled and I decided to call the restaurant and let them know how dissatisfied I was with the pizza. I spoke to the manager of the restaurant and told him my pizza had very little toppings, hardly any cheese, vegetables, sauce, and meat. Instead of trying to satisfy his loyal customer, the Manager told me that in the past the cooks were over topping the pizza and the pizza I received was prepared per there corporate training, which means less toppings on your pizza but the price of the pizza is the same price as the so called “over topping pizza”. What kind of craziness is that!!!!! I will not be ordering from that Marco’s again. I just wanted to let everybody know about this nonsense and if you agree with me let’s boycott Marco’s on Brown Bridge Road in Covington, GA. If you agree with me let’s talk and set up a meeting.
Service: 1
Victoria super awesome. This is the cleanest Marcos that I’ve ever been to the food was spectacular. Customer service was through the roof. I highly recommend the Marcos off of Brown Bridge to everyone. Vanessa is awesome as well I had a very large order and she took the time to make sure I had everything that I needed
Atmosphere: 5
Food: 5
Service: 5
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