I Don't Know What's Going ON! Today is Oct 22, 2024, TUESDAY!! It's Buy One Get One Tuesday and Has Been Forever!! Today, however, the online coupon which states that it expires 10/23 IS ACTUALLY "Invalid" Today. I called the store and they said Corp Made the Change. But, Somehow I think the Store Manager made the change BC of the extra cost (loss leader) and the Staff complained how Freaking Busy it gets on BOGO Tuesdays. WELCOME DOMINO'S
Clinton Atkinson
This place is horrible. Customer service is non existent and pizza was raw in the center. The manager argued with me and said she couldn’t cook it any longer when you could clearly see it wasn’t done..
E Miller
Large Doordash order I picked up earlier today was ready when I arrived and the employees are always great/friendly here.... thanks so much!
Service: 5
Tia Myre
10/10 Highly Recommend. Ask for Jordan. She’s the best!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Magnifico
Ashley Owensby
This store always seems to have problems with not having menu items. Thet claim to call to inform you but there's never even a missed call from them and ends up being total waste of time and money to go pick up an order only to be told they don't have it
Atmosphere: 1
Food: 1
Service: 1
Mike Shannon
Delicious pizza. I ordered pickup and my food was ready when I arrived.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Medium Cheese Pizza with Sausage Mushrooms Black & Green Olives
Amanda Mullinax
Thank you for taking care of us!!! It was such a great experience from the person answering the phone to the person I received my pizza from when I got there. They were so kind and the pizza was great too.
Atmosphere: 5
Food: 5
Service: 5
Patrick Farley
I can't express enough gratitude for the exceptional service provided by Derek and his team at Marco's Pizza in Covington. Recently, I had a last-minute request for 25 pizzas to be ready within an hour, and Derek not only accommodated this request seamlessly but also exceeded all expectations. From the moment I placed the order, Derek and his staff worked diligently to ensure everything was prepared promptly. They not only had the pizzas ready on time but also assisted me in loading them into my vehicle. Moreover, Derek personally ensured I had all the necessary plates and napkins for our event, showing a level of care and attention to detail that is truly commendable. In a moment of added stress, I managed to misplace two important receipts needed for my corporate account. Derek's professionalism and dedication were truly remarkable as he promptly took action to ensure I received duplicates in a timely manner. His commitment to customer satisfaction went above and beyond, making the entire experience smooth and stress-free. If you're looking for outstanding service, reliability, and delicious pizza, I highly recommend Marco's Pizza at the Covington location, where Derek and his team exemplify what exceptional customer service is all about. Thank you, Derek, for your outstanding efforts and making our event a success.
Food: 5
Service: 5
Michael Hanley
Update 6.17.24 - honestly the fastest, cleanest, and best serviced Marco's that I have ever seen.
The whole experience top to bottom was a WEIRD mess. Ive been to this location just a couple of time over the last few years and the one I had today will go down as probably the oddest experience I’ve had at a restaurant ever. I show up almost 15 mins after my ordered said it would be ready and after I get into the place, I’m ‘greeted’ by a rude, very confused looking young female employee who asks my name and says my order is still baking but on its way out. No problem I wasn’t really in a rush, but I waited an additional 10 mins and finally she calls my name and just hands me the pizza and since I was paying cash I said.. well now I have to pay for it don’t I….? She barely looked at me and just left and I stood there a sec and she comes back and I hand her my money and starts making change only to stop and just stand there and stare into the money drawer, not saying anything. For a good minute.?? I’m thinking what is going on right now.. she then tells me to check the pizzas make sure they’re good. Um ok..? At this point I’m ready to just get out of there. As she is still making my change she’s again confused so I said don’t worry about the small coins, but kept asking me if I wanted my dollars. Man it was so awkward and unsettling, something about that whole experience weirded me out. But of course I go home only to look at one of the pizzas in my order and not surprised how the toppings were just raw and thrown on top, as well as limp noodle dough. Wow. Hopefully someone can step in and guide their operation with a standard beyond mediocre. Marcos pizza really used to have a great reputation for quality. It’s a shame to see establishments like this loosing pride in their work and honestly. I don’t know if they’ll see this but a refund would be greatly appreciated on this end since your phone lines are conveniently down. Thank you.
Pizza was Mid. I did not receive garlic on my pizza crust as requested nor did I receive the garlic on the side as I requested. I received ranch sauce instead.
Atmosphere: 3
Food: 2
Service: 3
Brandie Franklin
Pizza was small and overpriced. Most large pizzas have 10 slices. Good but too expensive for what we got. Presentation was also very sloppy.
Jay Mack
Best pizza in the area. Chain but reliably good. Staff reasonably friendly, always pretty good service. Inside is what you would expect for take out place, so what?
Atmosphere: 3
Food: 5
Service: 4
Aurelia G
I was there about 20 minutes, the cashier was sicky but nice. They had only one cook, and she looked dirty. When I got my chicken and brought it home, it taste horrible. I ordered lemon pepper wings. The other location we got our wings from never taste like that. It taste like it was very old chicken and they just re-cooked it in the oven and the seasoning was too much and the chicken taste like a dead rat.
I Don't Know What's Going ON! Today is Oct 22, 2024, TUESDAY!!
It's Buy One Get One Tuesday and Has Been Forever!!
Today, however, the online coupon which states that it expires 10/23 IS ACTUALLY "Invalid" Today.
I called the store and they said Corp Made the Change.
But, Somehow I think the Store Manager made the change BC
of the extra cost (loss leader) and the Staff complained how Freaking Busy it gets on BOGO Tuesdays.
WELCOME DOMINO'S
This place is horrible. Customer service is non existent and pizza was raw in the center. The manager argued with me and said she couldn’t cook it any longer when you could clearly see it wasn’t done..
Large Doordash order I picked up earlier today was ready when I arrived and the employees are always great/friendly here.... thanks so much!
Service: 5
10/10 Highly Recommend. Ask for Jordan. She’s the best!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Magnifico
This store always seems to have problems with not having menu items. Thet claim to call to inform you but there's never even a missed call from them and ends up being total waste of time and money to go pick up an order only to be told they don't have it
Atmosphere: 1
Food: 1
Service: 1
Delicious pizza. I ordered pickup and my food was ready when I arrived.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Medium Cheese Pizza with Sausage Mushrooms Black & Green Olives
Thank you for taking care of us!!! It was such a great experience from the person answering the phone to the person I received my pizza from when I got there. They were so kind and the pizza was great too.
Atmosphere: 5
Food: 5
Service: 5
I can't express enough gratitude for the exceptional service provided by Derek and his team at Marco's Pizza in Covington. Recently, I had a last-minute request for 25 pizzas to be ready within an hour, and Derek not only accommodated this request seamlessly but also exceeded all expectations.
From the moment I placed the order, Derek and his staff worked diligently to ensure everything was prepared promptly. They not only had the pizzas ready on time but also assisted me in loading them into my vehicle. Moreover, Derek personally ensured I had all the necessary plates and napkins for our event, showing a level of care and attention to detail that is truly commendable.
In a moment of added stress, I managed to misplace two important receipts needed for my corporate account. Derek's professionalism and dedication were truly remarkable as he promptly took action to ensure I received duplicates in a timely manner. His commitment to customer satisfaction went above and beyond, making the entire experience smooth and stress-free.
If you're looking for outstanding service, reliability, and delicious pizza, I highly recommend Marco's Pizza at the Covington location, where Derek and his team exemplify what exceptional customer service is all about. Thank you, Derek, for your outstanding efforts and making our event a success.
Food: 5
Service: 5
Update 6.17.24 - honestly the fastest, cleanest, and best serviced Marco's that I have ever seen.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Wings, Cheezybread, Fiery Pepperoni Pizza
The whole experience top to bottom was a WEIRD mess. Ive been to this location just a couple of time over the last few years and the one I had today will go down as probably the oddest experience I’ve had at a restaurant ever. I show up almost 15 mins after my ordered said it would be ready and after I get into the place, I’m ‘greeted’ by a rude, very confused looking young female employee who asks my name and says my order is still baking but on its way out. No problem I wasn’t really in a rush, but I waited an additional 10 mins and finally she calls my name and just hands me the pizza and since I was paying cash I said.. well now I have to pay for it don’t I….? She barely looked at me and just left and I stood there a sec and she comes back and I hand her my money and starts making change only to stop and just stand there and stare into the money drawer, not saying anything. For a good minute.?? I’m thinking what is going on right now.. she then tells me to check the pizzas make sure they’re good. Um ok..? At this point I’m ready to just get out of there. As she is still making my change she’s again confused so I said don’t worry about the small coins, but kept asking me if I wanted my dollars. Man it was so awkward and unsettling, something about that whole experience weirded me out. But of course I go home only to look at one of the pizzas in my order and not surprised how the toppings were just raw and thrown on top, as well as limp noodle dough. Wow. Hopefully someone can step in and guide their operation with a standard beyond mediocre. Marcos pizza really used to have a great reputation for quality. It’s a shame to see establishments like this loosing pride in their work and honestly. I don’t know if they’ll see this but a refund would be greatly appreciated on this end since your phone lines are conveniently down. Thank you.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Service and pizza is always good
Atmosphere: 5
Food: 5
Service: 5
Pizza was Mid. I did not receive garlic on my pizza crust as requested nor did I receive the garlic on the side as I requested. I received ranch sauce instead.
Atmosphere: 3
Food: 2
Service: 3
Pizza was small and overpriced. Most large pizzas have 10 slices. Good but too expensive for what we got. Presentation was also very sloppy.
Best pizza in the area. Chain but reliably good. Staff reasonably friendly, always pretty good service. Inside is what you would expect for take out place, so what?
Atmosphere: 3
Food: 5
Service: 4
I was there about 20 minutes, the cashier was sicky but nice. They had only one cook, and she looked dirty. When I got my chicken and brought it home, it taste horrible. I ordered lemon pepper wings. The other location we got our wings from never taste like that. It taste like it was very old chicken and they just re-cooked it in the oven and the seasoning was too much and the chicken taste like a dead rat.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Chicken Wings
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