I placed a Door Dash order for a caffe mocha and cheese Danish. When my order arrived the bag contained a caramel frappuccino instead of a cafe mocha. I double checked my receipt to make sure I didn't accidentally order the wrong drink myself and it was right. Since my name was written on the outside of the sealed bag it was clear that it was Starbucks's mistake. I've never had an issue with any orders in the past so I wasn't sure what steps to take so I called the Starbucks store I ordered from. Now it wasn't a really big deal to me as I understand accidents happen but what bothered me was the fact that when I explained to the person who answered the phone that my doordash order was wrong the young lady stated that the dasher grabbed the wrong bag and then put the manager on the phone who did apologize but stated the same thing... the dasher grabbed the wrong bag and that I needed to contact door dash. As I stated earlier my name was written on the outside of the sealed bag so the driver did indeed grab the correct bag. It was just that Starbucks's had put the wrong drink in the bag. I got the situation straighten out through Door Dash but I think that since it was Starbucks mistake they should have corrected it. And for them to blame the doordash driver when it was clearly their error is just wrong.
robert masters
They keep on closing the inside two hours before their signs say they even close.
Deddric Ridley
Refreshing drink
Ashley B
Staff here are always so sweet!
Annie Daniel
Frappe was horrible. Took a long time to get my pumpkin loaf.
Alana Belyeu
I don’t really leave reviews lately but they was so rude…I walked in no one greeted or say someone will be with u shortly…continue their drive thru I waited in line for 5 to 10 minutes went to the restroom…. I’m like u kno what I’m not spending my coins here …..Monroe Ga Starbucks would never !!
Crystal Babb Grose
Gave me a very large hot chocolate instead of coffee. Very inconvenient and rude. Marked as a mocha so I’m pretty sure it was deliberate. Plus there are other reviews that reflect them doing this often on Waze.
Natalia Serrano (Brooke Poe)
This is at 278 Covington. The people customer service it feels like family.
Every time I get a chance tipping is a must for me.
All the drinks are yummy and well put together ❤️❤️❤️❤️
3130 US-278, Covington, GA 30014
Atmosphere: 5
Food: 5
Service: 5
Sandra Bartlett
Ordered our drinks at 2:06 they were left on the counter and nobody called our name to pick them up. We went to counter at 2:27 and got the drinks Both of which had been sitting there
Atmosphere: 1
Food: 2
Service: 1
cherylynn barnet
Service was terrible. The young man at the window was rude . I ordered white hot chocolate and received coffee..
Amazing experience and amazing friendly employees!! Drinks were divine!! Highly recommend!!
Atmosphere: 5
Food: 5
Service: 5
joseph passi
Brutal customer service. Not even close to the expectations one has when going to a Starbucks.
They need new ownership here or the current ownership needs to do a significantly better job with their employees.
Dirk D iggler
I ordered through the app and the app said that this location was sold out of oatmilk but when I get to the store to pick up my order they have oatmilk available, someone at this location should keep their system updated to reflect what they have available
Atmosphere: 4
Food: 4
Service: 4
James Thomas
For the second time visiting here, my experience has very poor customer service. The cashier was making her own personal oatmeal, and did not take my order until she was finished. She address me by saying,(do you want something) I'm like really? Only to learn 12 min. later the peppermint drink I ordered they didn't have it, because they were out.
Atmosphere: 2
Food: 4
Service: 2
Val
I love this Starbucks!! They warmly greet me every time I visit by name. The staff members have a wonderful personality and my PSL is always delicious. Thank you for all you do!!
I placed a Door Dash order for a caffe mocha and cheese Danish. When my order arrived the bag contained a caramel frappuccino instead of a cafe mocha. I double checked my receipt to make sure I didn't accidentally order the wrong drink myself and it was right. Since my name was written on the outside of the sealed bag it was clear that it was Starbucks's mistake. I've never had an issue with any orders in the past so I wasn't sure what steps to take so I called the Starbucks store I ordered from. Now it wasn't a really big deal to me as I understand accidents happen but what bothered me was the fact that when I explained to the person who answered the phone that my doordash order was wrong the young lady stated that the dasher grabbed the wrong bag and then put the manager on the phone who did apologize but stated the same thing... the dasher grabbed the wrong bag and that I needed to contact door dash. As I stated earlier my name was written on the outside of the sealed bag so the driver did indeed grab the correct bag. It was just that Starbucks's had put the wrong drink in the bag. I got the situation straighten out through Door Dash but I think that since it was Starbucks mistake they should have corrected it. And for them to blame the doordash driver when it was clearly their error is just wrong.
They keep on closing the inside two hours before their signs say they even close.
Refreshing drink
Staff here are always so sweet!
Frappe was horrible. Took a long time to get my pumpkin loaf.
I don’t really leave reviews lately but they was so rude…I walked in no one greeted or say someone will be with u shortly…continue their drive thru I waited in line for 5 to 10 minutes went to the restroom…. I’m like u kno what I’m not spending my coins here …..Monroe Ga Starbucks would never !!
Gave me a very large hot chocolate instead of coffee. Very inconvenient and rude. Marked as a mocha so I’m pretty sure it was deliberate. Plus there are other reviews that reflect them doing this often on Waze.
This is at 278 Covington. The people customer service it feels like family.
Every time I get a chance tipping is a must for me.
All the drinks are yummy and well put together ❤️❤️❤️❤️
3130 US-278, Covington, GA 30014
Atmosphere: 5
Food: 5
Service: 5
Ordered our drinks at 2:06 they were left on the counter and nobody called our name to pick them up. We went to counter at 2:27 and got the drinks
Both of which had been sitting there
Atmosphere: 1
Food: 2
Service: 1
Service was terrible. The young man at the window was rude . I ordered white hot chocolate and received coffee..
Food: 1
Service: 1
Restaurantji Recommends
Amazing experience and amazing friendly employees!! Drinks were divine!! Highly recommend!!
Atmosphere: 5
Food: 5
Service: 5
Brutal customer service. Not even close to the expectations one has when going to a Starbucks.
They need new ownership here or the current ownership needs to do a significantly better job with their employees.
I ordered through the app and the app said that this location was sold out of oatmilk but when I get to the store to pick up my order they have oatmilk available, someone at this location should keep their system updated to reflect what they have available
Atmosphere: 4
Food: 4
Service: 4
For the second time visiting here, my experience has very poor customer service. The cashier was making her own personal oatmeal, and did not take my order until she was finished. She address me by saying,(do you want something) I'm like really? Only to learn 12 min. later the peppermint drink I ordered they didn't have it, because they were out.
Atmosphere: 2
Food: 4
Service: 2
I love this Starbucks!! They warmly greet me every time I visit by name. The staff members have a wonderful personality and my PSL is always delicious. Thank you for all you do!!
Atmosphere: 5
Food: 5
Service: 5
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