Was in the Covington area to visit family and came to grab a quick bite after leaving Walmart. I pulled through the drive-thru where I was greeted with constant attitude from the female taking my super short order.
I then pull around to the window where I could hear the staff discussing what goes in the bag and heard them say the sweet chili sauce. A male worker then opened the window, took my card, gave it back and proceeded to tell me, “here’s your drink, we don’t have any ice today. Also, here’s your food. Be good….”
So, not only did I receive a hot Coke, I opened my biggie bag to find lukewarm fries, a dry hamburger, and freshly cooked nuggets but WITHOUT any sweet chili sauce… Please close the store if you don’t have the bare essentials such as ice… Will never visit this location again.
Atmosphere: 1
Food: 1
Service: 1
Morris Blackwell
Order #10022. If you can read, it clearly says 2 sweet teas and 1 Dr Pepper. Somehow I received 2 Dr Peppers and 1 sweet tea, and instead of an apology, I got attitude from the shift manager.
Before even ordering, I stood at the counter waiting while the woman behind the register—who later claimed she was the manager—did nothing but complain, make excuses, and dismiss another customer’s concerns. When asked if a manager was available, she responded with, “Ummmm, I am the manager and I can’t close down this cash drawer if customers keep coming up here.” Completely unprofessional.
When it was finally my turn, the service didn’t improve. No greeting, no acknowledgment, no customer service whatsoever. Our order was wrong from the drinks to one of the sandwiches, and the manager’s behavior remained rude and disrespectful.
This is hands down the worst customer service experience I’ve ever had. Wendy’s needs to seriously get it together—either retrain or remove this manager. The lack of professionalism, poor food handling (watch how they handle your food), and overall disrespect toward customers is concerning.
Honestly, this location needs new employees, proper customer service training, and a full inspection. This experience was disgusting, and I want my money back. If there is no response, I will escalate this beyond the regional level to corporate.
Avoid this Wendy’s unless you enjoy bad service and wrong orders.
Atmosphere: 1
Food: 1
Service: 1
Karen QD
Went fora quick breakfast and their breakfast was yuck. On the bright side it was empty and nice to sit down (I can see why it was empty in the morning). Just don't go for breakfast.
Atmosphere: 4
Food: 1
Service: 2
Reyes Reyes
Really bad service. The worst Customer service. 🤮
Angie Landrum
I hate leaving bad reviews but this one may help others make a decision BEWARE if you use the app/ mobile orders.. I placed my mobile order and asked for drive-thru pick-up but when I got to the drive-thru they told me I would have to come inside.. I WOULD HAVE NEVER Placed the mobile order if I couldn't use the drive-thru I recently broke my ankle so walking is a issue.. Needless to say I'm not very happy with them maybe I should change it to a one star UGH
Food: 4
Service: 1
Debby Mcclure
Ordered a large order of fries and got half an order.
Food: 1
Service: 3
Shekinah Ryals
Who ever the girl is working tonight that has the Blonde and burgundy braids haves the nasty attitude wendy's ain't worth me cussing somebody out. Won't be back to this location
Atmosphere: 1
Food: 1
Service: 1
Wanda Pierre
I waited 45min for my 2 salads. When I reached home, both salads were missing items. No bacon and eggs in the cobb salads and no parmesan in the parm salad. What a waste of my time and money. Also, they were very disorganized.
Atmosphere: 3
Food: 1
Service: 1
William Flege
Horrible experience, went through the drive through, they had me pull up and wait for over 15min. When I went inside they didn’t have my food ready. Refused to give me a refund. We’re laughing and joking around. Didn’t care at all that I had spent 20.00 on food that they didn’t give me. Stay away from this place.
Just get rid of the entire staff and hire people who actually have good customer service!
Service: 1
Erica Nicole
Every time I go to this Wendy’s and order in the drive thru the person always ask if I can back up past the yellow pole and sensor and pull up again so that they can reset their timer. That’s it. End of the review. Enough said. Do better.
Atmosphere: 4
Food: 4
Service: 1
Beyunka Sanders
The girls be to busy trying to flirt with my man. He Jamaican so they wanna talk like him and smile hard 😒 they get our order wrong EVERYTIME 😂😂😂😂 like ewww
Atmosphere: 1
Food: 1
Service: 1
Pailine Mills
Whom ever owns this establishment needs to close it down simple as that
Atmosphere: 1
Food: 1
Service: 1
Misty Turner-Smith
This location is horrible. Every time I go, there’s an issue. Either we don’t get all of our food, the wait is entirely too long, they’re very slow, not to mention rude and unfriendly. I always check my food before I leave because they usually forget something, but of course charge me for it. The last time I went there, I decided was my VERY last time. They need to take customer service lessons from Chick Fil A
Was in the Covington area to visit family and came to grab a quick bite after leaving Walmart. I pulled through the drive-thru where I was greeted with constant attitude from the female taking my super short order.
I then pull around to the window where I could hear the staff discussing what goes in the bag and heard them say the sweet chili sauce. A male worker then opened the window, took my card, gave it back and proceeded to tell me, “here’s your drink, we don’t have any ice today. Also, here’s your food. Be good….”
So, not only did I receive a hot Coke, I opened my biggie bag to find lukewarm fries, a dry hamburger, and freshly cooked nuggets but WITHOUT any sweet chili sauce… Please close the store if you don’t have the bare essentials such as ice… Will never visit this location again.
Atmosphere: 1
Food: 1
Service: 1
Order #10022. If you can read, it clearly says 2 sweet teas and 1 Dr Pepper. Somehow I received 2 Dr Peppers and 1 sweet tea, and instead of an apology, I got attitude from the shift manager.
Before even ordering, I stood at the counter waiting while the woman behind the register—who later claimed she was the manager—did nothing but complain, make excuses, and dismiss another customer’s concerns. When asked if a manager was available, she responded with, “Ummmm, I am the manager and I can’t close down this cash drawer if customers keep coming up here.” Completely unprofessional.
When it was finally my turn, the service didn’t improve. No greeting, no acknowledgment, no customer service whatsoever. Our order was wrong from the drinks to one of the sandwiches, and the manager’s behavior remained rude and disrespectful.
This is hands down the worst customer service experience I’ve ever had. Wendy’s needs to seriously get it together—either retrain or remove this manager. The lack of professionalism, poor food handling (watch how they handle your food), and overall disrespect toward customers is concerning.
Honestly, this location needs new employees, proper customer service training, and a full inspection. This experience was disgusting, and I want my money back. If there is no response, I will escalate this beyond the regional level to corporate.
Avoid this Wendy’s unless you enjoy bad service and wrong orders.
Atmosphere: 1
Food: 1
Service: 1
Went fora quick breakfast and their breakfast was yuck. On the bright side it was empty and nice to sit down (I can see why it was empty in the morning). Just don't go for breakfast.
Atmosphere: 4
Food: 1
Service: 2
Really bad service. The worst Customer service. 🤮
I hate leaving bad reviews but this one may help others make a decision BEWARE if you use the app/ mobile orders.. I placed my mobile order and asked for drive-thru pick-up but when I got to the drive-thru they told me I would have to come inside.. I WOULD HAVE NEVER Placed the mobile order if I couldn't use the drive-thru I recently broke my ankle so walking is a issue.. Needless to say I'm not very happy with them maybe I should change it to a one star UGH
Food: 4
Service: 1
Ordered a large order of fries and got half an order.
Food: 1
Service: 3
Who ever the girl is working tonight that has the Blonde and burgundy braids haves the nasty attitude wendy's ain't worth me cussing somebody out. Won't be back to this location
Atmosphere: 1
Food: 1
Service: 1
I waited 45min for my 2 salads. When I reached home, both salads were missing items. No bacon and eggs in the cobb salads and no parmesan in the parm salad. What a waste of my time and money. Also, they were very disorganized.
Atmosphere: 3
Food: 1
Service: 1
Horrible experience, went through the drive through, they had me pull up and wait for over 15min. When I went inside they didn’t have my food ready. Refused to give me a refund. We’re laughing and joking around. Didn’t care at all that I had spent 20.00 on food that they didn’t give me. Stay away from this place.
Atmosphere: 1
Food: 1
Service: 1
Raw hamburgers after being made to wait for them
Atmosphere: 4
Food: 1
Service: 2
Restaurantji Recommends
Just get rid of the entire staff and hire people who actually have good customer service!
Service: 1
Every time I go to this Wendy’s and order in the drive thru the person always ask if I can back up past the yellow pole and sensor and pull up again so that they can reset their timer. That’s it. End of the review. Enough said. Do better.
Atmosphere: 4
Food: 4
Service: 1
The girls be to busy trying to flirt with my man. He Jamaican so they wanna talk like him and smile hard 😒 they get our order wrong EVERYTIME 😂😂😂😂 like ewww
Atmosphere: 1
Food: 1
Service: 1
Whom ever owns this establishment needs to close it down simple as that
Atmosphere: 1
Food: 1
Service: 1
This location is horrible. Every time I go, there’s an issue. Either we don’t get all of our food, the wait is entirely too long, they’re very slow, not to mention rude and unfriendly. I always check my food before I leave because they usually forget something, but of course charge me for it. The last time I went there, I decided was my VERY last time. They need to take customer service lessons from Chick Fil A
Atmosphere: 1
Service: 1
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