Zaxbys Chicken Fingers & Buffalo Wings
11700 Town Center Dr, Covington
(678) 609-5488
Recent Reviews
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Nice Clean excellent pricing
Atmosphere: 5
Food: 5
Service: 5
So after 8 pm you are told a 10 min wait more like 30. For a fastfood restaurant to not have food ready because it's 8pm is stupid
Service: 1
No customer service at all
Atmosphere: 2
Food: 2
Service: 2
My family comes here often we usually order mobile, today we did just that. Once we arrived and went through drive thru the young lady at the front window confirmed my name and order and instructed us to drive forward. At the next window the young man asked again and a woman behind him yelled we don’t have a mobile order for that name. I asked if they needed the refer number and double checked the location. The young lady yelled again yeah we don’t have an order for you. The young man told us to pull forward which we did. Once he walked out he let us know that they found it in their system and now needed to make our order. Mind you online it said our order would be ready at 6:43 we arrived at 6:50 once all the confusion was figured out we ended up getting our order at 7:05. This may not seem like anything major to some, but there are definitely better ways to handle things like this without yelling out the drive thru that there is not an order for us without confirming on your end. Then not do much as an apology or anything
Service: 1
Food was good. Workers were nice. Got our order quickly and it was all correct
Atmosphere: 5
Food: 5
Service: 5
Went by Zaxbys from church. I went through the drive through. I ordered a meal for my grandson, and a 5 piece dinner plate to share between my husband and I. When I got home, 12 minutes later, I had 5 pieces of chicken with no fries or slaw. I rode back and showed them what happened. Now, I'm not asking for free food, but they should have replaced the whole meal. I had to pay for the fries. When I got back home (this is a total of 45 minutes) I had cold chicken to eat. I was not a happy camper.
the food was really good, nice and hot. I came through the drive thru and didn’t have to wait too long on my food.
Atmosphere: 5
Food: 5
Service: 5
I had the traditional wings. The restaurant was very nice, and the young man that verified my online order was also attentive.
Wanted to try the lemon dry rub so I got the traditional wings.
The wings were fried way to hard and broke my tempory dental crown.
Needless to say m, I will be in yhe dentist office tomorrow. I also paid for extra fries and was not happy with the amount which barely looked like the regular fries.
Atmosphere: 5
Food: 2
Service: 5
Today, my wife and I ordered for our family in excess of $100……while at the window we realized we were missing the kids meal…..when we advised the manager, she said she must have forgotten it…..she said we would have to pull back around to order it again…..i said “ma’am can we just pull up and wait? Why would we have to pull back around after you clearly just said you forgot to add it….” She said that’s just the policy…..i just spent over $100 and couldn’t get my order corrected without having to wait in line….Unacceptable!
Service: 1
Good food, pleasant atmosphere, friendly staff.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
The damn audacity of this entire staff of workers having attitudes the second someone pulls up , nasty people who hate their jobs and clearly don’t want any customers returning, don’t tell me what I ordered when you gave me the wrong order and than have an attitude the whole time. The smuggest rudest people, never returning they should shut yall down. From the woman at the drive through to the dude who’s taking out orders everyone was just rude before you even speak to them. I don’t care if your job sucks that’s not every single customers fault. I hope they shut yall down.
Atmosphere: 1
Food: 1
Service: 1
first time, was great 💪
Atmosphere: 5
Food: 5
Service: 5
Love me some Zaxbys over Cane's. Always delicious at Zaxbys!
Atmosphere: 5
Food: 5
Service: 5
Amazing customer service and phenomenal decision making and speed. Everyone kept calm and took a care of a very busy lobby. I HIGHLY recommend this zaxbys. 10/10!
Atmosphere: 5
Food: 5
Service: 5
The customer service is very great I love the food as well. Drea and Peaches are good workers.
Atmosphere: 5
Food: 5
Service: 5
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